June 29, 2007 | by John | Filed Under Business, Tech |
AT&T Inc. is the largest provider of local and long distance telephone service, wireless service, DSL internet access, and zoo animal torture. The current AT&T is now run by the company formerly known as SBC Communications, after it purchased the old AT&T company, or American Telephone & Telegraph.
AT&T may very well be the largest and most powerful organization in the continental United States. Its tentacles reach all the way up into the upper echelons of government.
Don’t worry though, because I’m going to give you 8 reasons why AT&T sucks beyond all belief:
1. They are liars, and horrible at lying. The new AT&T was founded in 1983 as Southwestern Bell Corporation. In 1995, they announced they would be changing their name to SBC Communications, Inc. in a move to improve their global image and reach. Then they claimed that not only was “SBC� not an acronym for Southwestern Bell Corporation, but that it didn’t stand for anything at all. Oh, that makes sense.
2. They lied to the FCC and American people about allowing competitors to have access to their markets. They told the FCC that they would allow competitors to have access to local markets where SBC (AT&T) had a monopoly if the FCC would approve their acquisition of Ameritech. The FCC agreed, and gave SBC monopolies in Illinois, Indiana, Michigan, Ohio, and Wisconsin. Then, SBC broke their promise and never allowed any competition in all five states.
3. They lied again, and stole American taxpayer money. In the early 1990’s, SBC and the other major telecommunications companies (Verizon, BellSouth and Qwest) made promises to upgrade the internet infrastructure of the United States with fiber optics by 2006. For this task, they were given $200 billion in taxpayer money by the Clinton administration. Instead of doing what they said, they pocketed most of the money and used the rest to build copper wiring for near-term profits from ADSL.
Now, the United States’ broadband speed ranking is, at best, 16th in the world, and the major telecom companies are complaining about not having enough money to upgrade. Their solution? Charge everybody more money; forget net neutrality.
4. AT&T is the United States’ second largest donor to political campaigns. Since 1990, they have contributed more than $36 million to both Republicans and Democrats. Their most important political issue now? Winning the right to profit by providing broadband internet access.
5. AT&T allows the National Security Agency (NSA) to monitor its customers’ communications without warrants. This violates the Foreign Intelligence Surveillance Act of 1978 and the First and Fourth Amendments of the Constitution of the United States. AT&T still has neither confirmed nor denied this. Are they hiding something? You decide.
6. In 2006, AT&T handed all of their international and domestic calling records over to the NSA. This was done in order to create a massive calling database.
I called AT&T a while back because my internet connection was not as fast as I’d contracted for. It turns out that even though I contracted for the highest speed they advertised, someone at AT&T had bumped me down to a lower, cheaper speed! If you have AT&T, check your bill!!!
I have been an AT&T customer for about over a year now. I been somewhat satisfied until now. Today I look at my bill. Turns out I have a total amount of $687.82 due in April 21 2008!! (It should have been like $70-$80 total amount that should be due) They say they charge me of overage in International call and some other federal bullshit charge, but we use pre-paid card from the past and we never had a problem until now! They shouldnt have charge us. Right now I am so fuckin mad!!! How is this possible!! I swear AT&T are fuckin dumbasses! If they dont fix this bill I am surely going to cancel on their ass!
This is not the first time that has happen. When I received the modem from them. They charge me double.
So I ask them why they do that. They said they sent me an REBATE for it which has been over 6-7 months now that I have not received yet.
i heard that they are trying to get a new law so that they can cut you off the internet if you say bad things about them! and do not forget that Alexander Bell stole the phone! this company has been a cimminal since day one !
As far as at&t not upgrading to add for fiber optic cable to their nation wide broadband network, then how do you explain U-verse. at&t U-verse requires that fiber optic cable be within 3000 ft of a consumers home in order to get it. And how about newer subdivisions in many at&t service area where they are not laying any copper cable at all, it is fiber optic cable right to the house. As far as broadband network upgrades are concerned, from what I have read online, in the media, and heard from union sources, at&t is doing a very good job at upgrading their broadband network heck, there are a ton of people here in the Kansas City metro area who are able to get U-Verse broad band now thanks to the installation of a more extensive fiber network, but were unable to get regular dsl before.
My daughters clip that holds the charger into her phone broke. Poor design. The phone had a one year warranty, so I called AT&T and they will not cover it under warranty because it is physical damage. WTF??
I spend $300 bucks a month with these people(cell and uverse) and they will bicker over a twenty dollar charger.
I guess I will have to take them to small claims court to get my twenty dollar charger for a $300 phone.
Trying to add minutes to our son’s calling card for use in Iraq. Automated systems infuriating and disfunctional. After 2 days, finally got 3 humans who were nice individually, but the system is totally messed up and to be avoided.
Yes, I agree, they are liars - and cheats for that matter. Appreciate it if you would let me rant about an unethical and possibly illegal situation I’m going through. I wanted to downgrade my data plan to the plans I was offered when I bought the Palm Treo as well as I extended my contract 2 more bloody years. I am paying $39.99/month for unlimited data and 1500 text however I’m willing to go with little or no internet usage so I can cut down on costs and to not waste time on the slow internet connection and poor experience. I just spoke to an ATT rep who said that they don’t offer those programs anymore on PDA’s and the least expensive program is $34.99. Whoopdefrickendoo!! She suggested that if I want to save money on data plans that I go with an alternative phone. I just spent $300 on the Treo last year lady!! Let alone I would probably have to pay for a new phone unless I re-upped for another 2 bloody years with ATT - not!! Overall, this smells like a money grubbing scam and possibly illegal no less.
I cannot tell you how much AT&T SUCKS! I was fooled in to buying a $299 black berry curve for my niece who just graduated the army and was shipping out to Germany! 18 year old girl leaving home for the first time, IN THE UNITED STATES ARMY!
So I wanted to get her a phone on my account so she could stay in touch with her mother. The “Sales Representative” LIED! Said “Oh everything will be fine…………uh what’s your credit card?”.
THEN THEY BILLED ME $600 for two phones I don’t use (one I cant use its in Germany).
Told me my first bill would be prorated for the 6 days prior to the new billing cycle. The bill arrives and I pay 190 thinking it is my bill plus proration. No. It is just for those days. No one can explain it. They emailed the guy I originally talked to so he could call me. Its been 3 days no call. I have unlimited everything. Should be 150. My bill came. Its. 350. Guess what? No one knows why. Class action law suit anyone? I’m in. I miss cricket. Flat rate. Reasonable. Great customer service. Lured away by the crackberry. Lawsuit. Stop bitching. Start a revolution. Time to. Take down the big dogs.
“This is an AT&T free message: Move to GoPhone, get a phone rebate and keep same #!A? Last time to refill current acct is 6/30 & service will be shut down on 7/31. Call 800-678-340#”
I’ve been getting this almost daily.
I had an old EVO (prepaid) phone with CellularOne. ATT bought out Cell One and changed the EVO phones to the new Go Phones. Shutting the service down and telling everyone to “upgrade”. The only “upgrade” was the bill.
The free-text feature which was included in my plan had now upgraded to additional fee of $20. My previous free night and weekends upgraded to $30. The website upgraded to ATT and became more sophisticated while removing the support forums. The price of the phones increased from free, to at least 10 bucks.
Basically, service that used to cost $42 now costs $90. Plus $10 for a phone. The service provided by CellularOne, when bought by ATT, more than doubled.
So I figured I’d try for a contract phone. I have bad credit so I decided to pay the $120 deposit CellularOne required. Come to find out, ATT upgraded the deposit amount to over $500.
ATT promised a rebate if you switch from EVO to Go phone. Wow, a $10 rebate off of a phone that was supposed to be free anyway!
My girlfriend also had an EVO phone. She called ATT to “upgrade” to the Go Phone and ordered her phone (she didn’t get the $10 rebate either). An hour later, her father offered to stick her on their family plan, so she called ATT to cancel her Go Phone order. “Oh we’re sorry ma’am. Once you place an order you can’t cancel. If you don’t want the GoPhone you just ordered, you’ll have to ship it back to us.” “Will I be refunded my money?” “I’m sorry miss, but we are unable to issue a refund on prepaid accounts.”
1. What? How is changing their name to SBC which doesn’t mean anything a lie? It’s just a name man, let it go.
2. They didn’t allow competitors into their markets? Open a phone book. In the front are the names of multiple companies you can buy service from. Quest, Birch Telecom and The Pager & Phone Co. are just a few that are in my area. I call that competition.
3. What are all those guys doing hooking up those giant boxes around neighborhoods to provide dsl to people like me who couldn’t get it before? That looks like their splicing fiber optics cable to me.
4. All major companies donate money to political campaigns. AT&T has donated to both parties so that makes them supporters of bipartisan politics. How can that be bad?
5. It’s the NSA. Get over it.
6. Again, the NSA. And by the way, where is your proof?
7. What?
8. Actually the iphone will work on T-Mobile’s network too. They just can’t sell the phone, but there are several on-line sites where you can buy an iphone that will work on t-mobile’s network. Next time do a little homework and provide some facts before you badmouth a company.
I HATE AT&T For two weeks I have been trying to get a simple DSL SERVICE but they can not provide this service. They either lose my account information or they have outage. When I call them they put me through 10 different automated voice services which can not get me to the right department. After waiting on line for an hour they do get me to a live person they just say we are sorry and we are working to resolve your issue.
AT&T Promised me an upgrade on my phone like a week early I explained to them that I wanted the I phone for my sons birthday July 11th, and they said no problem, they said If I had any problems to call customer service, and after waiting in line for hours they said they can’t do it customer service said no way. leaving me breaking my very first promise to my kid ever. since then I refuse to answer any calls made from someone using at&t as there phone service, all my family members have it because we all had cingular and they treated us right!! back when cingular had it you could get an upgrade every 11 months not with at&t its every 18 months. I make my family members call me from any phone that does not have at&t as there service provider. I left my sister on the road stranded until she found someone who had verizon and called me from that number.
The customer service has just about convinced me to do away with AT&T phone and internet service. I would have to pay to get cable line to my home, but this expense is less than the frustration of “we will have it fixed tomorrow” repeatedly given when it possible to talk to someone at customer service.
I was charged regular rate for calls I made to the Philippines. I had the international long distance package for $3.99/min to make my calls to the Philippines for 21 cents/min. I was told that the last time I had international calling package for $3.99/month, was on Sept 2007. I did not authorize to have this package removed. There is no way I would make these calls if I did not have the international calling package.
I have spoken to numerous customer representatives and their supervisors, and was told that there is nothing they can do for me.
Wtf?? Why do u people think att bought cingular?? Check your facts cingular bought att it was just a name change so don’t say cingular treated you right when att never took over cingular it was a stupid name change
I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I’m not paying for something I didn’t ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.
That’s the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn’t even work half the time!!
The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP’s DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn’t in my area even though I moved just two blocks away. I called ATT to ask why, and they said DSL is available in my area, that i don’t have to pay a $100 deposit anymore, and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.
I am not paying this outrageous bill. They’re charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN’T have.
Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??
1. ATT spams my cellphone with text messages
2. There is no way to block text messages or calls from a specific number. How can a phone have the technology to browse the internet, play video games, and capture audio and video from my phone, yet lack such a basic function as blocking calls and text?
AT&T is installing u-vers in my neighborhood and sent a sales person by to set up a change over. I spend a bunch of time with this person who was most helpful and I was looking forward to the switch for faster broadband as I have the 2.5meg at this time. After we filled out all the paperwork and they were putting in the final order I was informed the I must put a credit card on file to secure the order. I said are you out of you minds, as I have been a customer for over 19 years and have never missed a payment with my bill running $80 to $100 per month? They said I am sorry but it is policy! The salesperson then asked for a supervisor and suggested that they were going to lose a long time customer over this, to which they said they would not make and exception. So I said tell them my policy would be to cut off AT&T and move my service to Cox Cable. What a bunch of jerks. I have also been a Mac fan boy since 1985 and even though I love Apple and have purchased over 20 Mac’s, I would not buy a iPhone just because of the rip off price AT&T charges for their service. I love the way they treat their customers! Not! 19 year and I must put up a credit card! Get Cox and tell AT&T to get lost! Hopefully they will end up like GTE which was also a great phone company! Ha!
My wife and I went to ATT for phone service and high speed 3 months ago and it has not worked for 1 day since we did.
We are trapped in the ATT black hole -non existent customer service loop and are awaiting disconnection and collection harrasment for a $360.00 phone bill for the first month of service that still doesn’t work. (At ALL) The PUC and the Texas State Attorney Generals Office have done nothing to reconcile the problem. (Welcome to the era of ripping people off!)I stopped using ATT services 26 years ago because they were ripping me off for astinomical amounts of money and against my better judgement (Because they were the only game in town - made the fatal mistake of asking for phone service from them)They are worse now than they were 26 years ago. But this is of No matter because I have cost them 100’s of thousands of dollars over the years telling everyone that I come into contact with not to use them(unless you like to be ripped off).Looks like I will be taking another 26 years to not buy from ATT again.Do yourself a favor and shop elseware.
wah wah wah thats all i hear from all you people!!! bunch of cry babys AT&T has been good to me…. so no they don’t suck, the thing is you guys are all ignorant, because one, you dont know how to take care of your phones, two you want everything for free, and three yo only like to complaIN! tHINK ABOUT IT IF THIS WAS YOU COMPANY EITHR APPLE OR AT&T YOU GUYS WOULD BE DOING THE SAME THING , MANY PEOPLE DONT UNDERSTAND HOW A BUISNESS WORKS A BUISNESS WILL OFFER YOU THEIR BUISNESS TO MAKE PROFIT
I guess i am not the only one that is displeased with the “new” ATT. I think i had to pay like a thousand dollars on one bill. They were charging me for calls I didn’t make. I just really hate them, I think I will finally cancel and get another phone carrier.
Wow all the responses here show just how stupid people are. Message number 3
International towers are just that, and no country can tell another country what to do, or how to do it, that comes under international law. They meaning international Towers are required to provide proof that you did use their towers.
So rather then accept responsibility for your actions, and be an adult, you want to blame a company that has zero to do with your charges. Way to be a mature adult maybe you should cancel your service and never get a cell phone since you are not responsible enough for your actions.
Response number 7
Who made your daughters cell phone? Was it AT&T, or does it say Nokia, Samsung, Motorola.
See when I buy a product at a store I can take it back within 30 days and after that I have to deal with the manufacturer of the product. I guess if you cannot understand that AT&T does not make a product you are not smart enough to own a phone, send it back and never ever have Cell phones.
Response number 10
I spent the better part of my life in the US Army, and how on God’s green earth do you graduate the U.S. Army? You graduate basic training, and then AIT to become Soldiers who can serve in the Army, but you do not “Graduate” the Army.
Since you cannot understand that how could you understand you would need to pay full price for the blackberry, then get it unlocked to use over there?
It is amazing that we serve our country like me become disabled so that people can be stupid. You are welcome for your freedom to be stupid.
Okay I can see from all the responses that you want to blame others for your lack of business understanding.
When I took my IT course I was taught that in the beginning Cell phone companies made lots of 2500 and sold them to Cell phone providers, good for the providers bad for the Makers. So when contracts came due they stopped selling them in lots, and now sell them full price to the provider, Verizon and one other company still has a contract when it comes due, no more free phones because you screwed up your cell phone.
Also Motorola has to sell its wireless division because they are not making money (Yes because of Verizon still handing them out) Siemans went the way of the DODO bird soon others may.
People here want to whine and not accept responsibility for their own actions and then want to blame the provider.
Next time you see a person who served please take the time to say thank you for giving us the right to be free, and the right to not be mature.
We install upgrade and design business process and along with it internet access for small business. Without exageration every single install that ATT has been involved with since they purchased Bell South has been a total disaster. From forwading numbers to unknown addresses to loosing 800 numbers to giving away static IP addresses assigned to equipment. ATT is an illigal monopolly and there is nothing that the public will ever be able to do about it. They are beyond public reach!…
James Adams, just because you served does not mean that you yourself are immune to STUPIDITY! I’m not saying that everyone in here is correct but you sound like you work for AT&T’s relations department.
I believe that this site is called “8 reasons why ATT SUCKS”, not “a bunch of longwinded pompous paragraphs that defend AT&T extremely poor quality of service”. And yes I am qualified to say AT&T suck as I was in the telecom industry for 8 years and never has the quality of service ever been as poor as what is represented by AT&T today.
#32 CDS You cannot show me where I was incorrect, and because you cannot you are trying to insult me.
I was an IT tech and now I sit at home and collect Pay from the injuries I sustained, in other words you are paying me to do nothing.
I believe someone that puts their life into something for 20 years is qualified, not some fool who got fired Probably by AT&T who only did 8. So no you are not qualified, and you could not address the business aspect of my statement.
Maybe you should learn when to shut your pie hole since you contributed nothing worth value.
I am not defending all of AT&T, nor did I address things that I know are wrong, but unlike you I expect people to be responsible for their own actions, and since you could not be responsible enough to put in 20 years, your opinion matters very little.
I had uverse installed 08/01/08, installer fell threw the ceiling, new cable was ran across the yard, switched from us cellular to att cell phone, sent all paper work for rebate on new phone, rebate denied. Called everyday to find out when my hole will be fixed and cable buried. Have not heard from anybody about what they are doing to fix it. When I talk to someone they say they understand and will get a manager to call and guess what, no one calls.
Had a Bellsouth contract when att bought them out. After a few months of paying the SAME EXACT AMOUNT as we always did every month over the phone, our phone was disconnected.A few days later we got a bill for around $800. Called them and got the usual jerking around till we got a hold of billing. They said they canceled our contract because of the long distance we had on our original contract. As far as I know , they have to honor the contracts held by the company they bought. Explaining that NUMEROUS times to them, we got reconnected. Then the next bill came,…..50 dollars more than it shouldve been. Called the clowns some more, got the run around again. This time they signed us up for a long distance service we never asked for. Nor were we required to have due to our old contract, that was still in effect.
That whole ordeal took about 2 months to straighten out, and only after we got the Georgia PSC involved.
When my wife started to explain the situation to the PSC rep, the rep would practically finish my wifes sentences for her. They knew the problem to a T.
That was last years grief.
Just today, we got a bill for $310, and our phone is disconnected (after making our normal monthly payments,…on time). I have no idea what bullshit they will try this time, but Im sure its going to be a ton of fun.
Yes AT&T sucks.
I was in another town 40 miles away from home when my go phone stopped working. I assumed my payment was due or my minutes were up so I got online at a friends house to pay and my pin number was “wrong”. I tried to call customer service but it was Sunday so no one was available. So I called the number to purchase service and lo and behold they were available. The first person I talked to I told I simply wanted to pay my bill and she transferred me somewhere (space) and I was on hold 25 minutes. Used my friends cell phone and called again while still on hold on the land line. Told a guy the same story and he apologized and gave me the run around for half an hour and then said he was going to transfer me to someone at a store who was going to put one hour of time on my phone to get me by. He transfers me again and the guy proceeds to tell me he can’t do anything. WTF! After over an hour of my time. The guy tells me that the guy before gave me the run around knowing he couldn’t help me and transferred me so someone else could tell me. I drive home 40 miles to check on my son and find my pin number. Lo and behold my pin is correct. Still can’t pay the bill online. Talk to a person again and they say my bill isn’t late and I have plenty of minutes. She has no idea why my phone won’t work and transfers me to someone who says sorry but it’s Sunday we can’t fix problems or even guess whats wrong until Monday. So I tell the guy what I think of their crappy service and hang up. My boyfriend says let me see your phone and pulls out the sim card puts it back in and viola the phone works. WTF! Ok I feel a little stupid that it was that easy to fix but come on after two hours on the phone and 40 miles later not one freakin idiot at ATT could think of that…..STUPID idiots.
I have the 450 anytime minutes with 5000 nights and weekends minutes with “unlimited mobile to mobile” Ok, unlimited mobile to mobile means i can call any att customer and i can talk as long as i want right??? Well what they didn’t mention is that it will use all of your night and weekend minutes first, and then when you run out, your unlimited M to M kicks in. So if you want to call anybody else who is not an att customer.. Your screwed, because u don’t have anymore minutes.
We are trying to discintinue our service with ATT and we gave been denied lol, they are actually telling us that we can not discontinue or service until the remainder of a bill they say we owe is paid in full! We cancelled our service because the options we have on our phone are useless yet we are charged for them anyway, privacy blocker does not work by the way! Our internet speed is much slower than what we are paying for and they wont credit us back the difference, our cell phones have reception only in certain areas etc!
Reply to Number 38 CDS, are you capable of reading comprehension? I have never worked for AT&T and never said I did. You still cannot dispute what I said, oh wait, you call me the fool. Oh but I have had T-Mobile, Verizon, Sprint, and ATT. I have yet to find the perfect service. Although I am a Subscriber and not an expert I expect certain things from a company.
I do not expect any Cell phone company to pay me to use their cell phones. But from a business stand point that would destroy that provider. If I use something I pay it, that simple. I do not whine because they would not credit it, or take it away, I never call, but when I did call T-mobile because my phone was stolen, and the response I got was Sucks to be you, my response was See ya.
My 18 year old has a Gophone and when he had issues ATT told him they were not trained on the gophone and he had to use GOphone people. I found it funny that most ATT people do not realize that you can take your Sim card out of your phone and use a gophone, seeing that gophones are cheaper I can see why they would not tell anyone that.
Dale how is it you hold them responsible for your failure to properly manage your money? It is your fiduciary responsibility to manage your bank accounts, not ATT, or any other Company you feel like blaming because you failed. It is your responsibility to track your payments, deposits, and Balance your account. Based on your letter you posted you failed to do that, and when you could not find who to blame for your Overdrafting your accounts you blame ATT. Who is next Direct TV? or anyone other than you cause you will not accept responsibility for your own actions?
They should re-label this site or at least the responses in here.
People who cannot accept responsibility for their own actions and instead of shutting up they want to show the world how really STUPID they are.
My car ran out of gas, and since Direct TV is my provider it must be there fault. Oh wait nevermind I know how to manage my money, and my car never ran out of gas, and Direct TV has never missed a payment.
The sad truth is Dale represents most of the posters in here as someone that cannot take or accept responsibility for their own actions.
If you want to hate a company then hate them, there are many reasons listed why to hate AT&T.
But I do enjoy all those who post in here that show they are not adult enough or mature enough to accept responsibility for their own actions, it gives me something to talk about at the VFW.
James your an idiot . Everyone has had problems with AT&T . Their customer service is provided by telemarketers . They will offer you a package for a certain rate & always charge you more. AT&T’s customer service reps. will always lie to you to make a sale . They are basically instructed to . If they tell you we are going to give you cash back be prepared to call repeatedly if you really expect to see a check . DirecTV James ? I have DirecTV & can tell you what they say you will be charged , you will be charged . So James if you have a problem with AT&T I guess you must be a liberal . Nice . Most of these complainers are probably on welfare right James . I don’t think anyone wants AT&T to manage their bank account . Just live up to their end of the deal . They have never been able to do that .
You did see I have ATT as my cell phone provider and have had them for a while, I have never had a problem with them, so how do you account for that? Ahh Glenn you seem not able to understand things. Guess what I have never had a call from AT&T, and Telemarketers call, how come I do not get their calls? And instructed to lie? I would seriously doubt that, but you cannot back up what you are saying. I have to ask, are you ever happy? Did your wife leave you for some ATT guy?
Att told me mt bill was going to be so much per month give or take any overages I have. So far they were right. So how did they lie? I will not touch their Uverse but you are talking about ATT as a whole. So how did they lie?
If I have a problem with ATT? did you actually read what you wrote there? I guess thinking is not your strong suit?
ATT Cell phones have treated me great, but again I do not call cause I do not want to pay what I ran up, nor do I gripe because I expect someone to hand me a free hand out.
Glenn you should have kept your mouth shut as you did not help yourself in this. Only showed how utterely ignorant you are.
James your an idiot .— Everyone has had problems with AT&T — . Their customer service is provided by telemarketers .
Since you know how everyone on the planet feels about someone I want to ask you, how is my VA appointment going to go today? Come on Mr. Know-it-all tell me all about the VA. I am only asking because you clearly stated that you know Everyone. You did not say you know some people who have had issues, you clearly write you KNOW everyone. Either you KNOW everyone or you are just a Dumbass
I have had enough of the AT&T crap. Jeff Burton sorry you are still my driver and a a NASCAR fan i have supported you and AT&T but i have had enough. THEY SUCK. from customer service to tech help I have tried all i can but no more Comcast here i come.
Okay while at my VA Appointment yesterday I ran into a Vet from Iraq. He is missing a leg, and is quite young. I thanked him for his service as I do all my brothers in arms. We got to talking, I found out he works for AT&T. I was stunned at how they treat them.
He said they get paid lower then most other cell phone customer care reps, and back in March they voted a .96 cents raise. He said he is in some union and they were going to strike, but they voted for the raise.
AT&T gave them a bonus check, and on the next pay check they got the raise, so far it sounded okay. Then he said the very next check they took everyone right back down to what they were making. Come on a .96 raise and they took it away? He proceeds to tell me the Company has 73 million Customers, yet they can not give them the raise?
I asked him why he stayed there he said because they hire handicap people and he would rather work then not. I asked him why he thought they did not pay it. He told me they are crediting people so much that they are not making any money on their Cell phones, they have to rely on their other sources to make money.
Glenn you might be glad to know they do not call out to sell you products, and therefor are not Telemarketers, but since you know everyone you already knew that.
People grow up accept responsibility for your actions, it is called being an adult. He did clarify that international calls do use international towers and must be paid by Law once the call is proven.
I asked him if he thought his sacrifice was worth it while in the sand box, he showed me his daughter and said yes.
I hope those of you on here whining because you had to pay a fee to upgrade, or pay for your usage are happy good people are suffering because of it. KEEP thinking about yourself.
Oh and he told me one of his most popular calls was-
I have been with AT&T for a very long time, I should get something from it.
You know how utterly stupid that is?
I have been using the same Gas station since I was a kid, they even knew when I left to serve the military, and when I came back we were friends, Since I always get my gas there I deserve a free month of gas! Come on now people use your heads, STOP BEING IDIOTS!
James Adams, Why don’t you go get bent!
This is for people to vent their anger at ATT, you know your former employer! Or are you still cleaning toilets there…… LOL
You’r still a fool
You people need to pay me on time ,lol,lol, All of you need to quit crying and got do some work for your drug ridden communities,and send me some more money lol.,lol,
Tell me how your phone is working when your power goes out for a extended time “”" Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL
Tell me how your phone is working when your power goes out for a extended time “”" Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL”"”"”"”"”"”"”
I am the phone 45mins know to make a change on my account which is there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down when the next the f@*%ing “service representative” gets on the line.
I am the phone 45mins N-O-W not know to make a change on my account which is T-H-E-I-R not there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down Should read I have decided to cancel the account, As soon as the Rep answer’s the phone. Next would imply you already had a rep. when the next the f@*%ing “service representative” gets on the line.
Since you failed at communicating your thoughts properly, are you sure it was “Their” fault? or are you not able to face your own short-comings?
I went to Indonesia in December 2007. I ended up sick and in the hospital so I didn’t have time to unlock my cell phone or find a local calling card.
I ended up getting charged over $5,000 from AT&T, mostly for data roaming for the phone checking the e-mail all the time.
If I had unlocked the phone and put in a local SIM chip I would have paid about $100 for the same amount of voice and data.
If I had had a BlackBerry instead of an iPhone I could have chosen a plan where my bill would have been under $1,000.
The week I was out of the hospital I purchased a local calling card and made calls to the United States for 10 cents a minute, and used up about 200x more data on a cable modem for $10.
I will never speak with or do business with AT&T for the rest of my life.
#56 Scott you are an example of a child who is not getting his way, You used the phone and do not want to pay your bill, and instead of growing up you whine in here like a 3 year old child that did not get his way.
Anyone in here know of any Cell phone company that is still in business that either paid you to use their service, or paid for your abuse in another country?
I am pretty sure Scott that you will never understand what being a man is. So run along and cry like the little child you are.
I love this site it only proves how much people do not accept responsibility for their own actions.
We ordered DSL for our business. It took them a month to confirm the order. After the line was installed, it didn’t work. I have tried to get a technician to come to our building for the last week. After hours and hours on the phone (with numerous transfers), no one seems to know what is wrong with the line or how to get a technician out here. It has been extremely fustrating dealing with AT&T. AT&T is the worst company because: 1) Customer Service does not document their calls very well. 2) Even when a customer service person says that they will call you back, they don’t. 3) You can’t even place a complaint with their busines office because no one calls you back. 4) They do not have responsive technicians. AT&T has poor quality products and poor customer service.
Hello, I have been writting as Mr AT&T I work for them and in a company suck up. Im so sorry for all the bad thing I posted on here. Its just that i have a very small prick and all the girls wont play with me. One day when I grow up and work for a real company that cares about it customers maybe I will grow some balls and become a man. But for now i will just hide here and spout garbage about a company that I know doesnt care about its customers.
AT&T assisted and is assisting the federal government in spying on millions and millions of Americans! They funneled and continue to funnel YOUR private information from cellphone conversations, internet searches, websites you visit, and EMAILS you write and wrote…to government entities without ANY legal authorization whatsoever. The Electronic Frontier Foundation has filed a lawsuit against Bush and all his cronies on behalf of the American people. AT&T is a despicable company for assisting in this. In all actuality, this is N-A-Z-I stuff. Hitler used to tap everyones phone in Germany. Show AT&T that you are outraged and discontinue your service with them. THEY DON’T DESERVE YOUR BUSINESS!!! If they threaten to charge you a cancellation fee…tell them you’ll slap a lawsuit on them with Attorney General’s Office in your state so fast it will make their head spin. Also tell them that you’ll file charges against them with the FCC. Go to EFF to read about the lawsuit. This is HIGHLY important stuff people! So wakeup and pay attention. Your freedom and liberty are at stake here. You better take action if you value either one.
I love the idiots on this site, and there bedroom Attorney advise.
Any other Conspiracies you think we need to know about? Are the Aliens still experimenting on you?
God I love the Stupid people on this site.
The ruling for Early Termination fees was not to elminate them but to reduce them. Hula girl you might want to learn about the legal system before you spout off, other wise keep talking you just prove my point, how STUPID people are on here.
I was a customer with CellularOne (IT was a while back) since 99, who then was bought out by Cingular who was then bought out by guess who???? I’ve had free text messaging since the first day I bought my plan 9 years ago. In the past month they have taken away the free messaging and said they will not honor it anymore, so I told them to take their plan and stick it up the you know what! They did absolutely nothing to try and keep an almost 10 year customer. They are terrible!
I can’t stand AT&T. I swear they are changing my password without telling me. Literally yesterday, I was able to login just fine. Today, I go to login with the same password and it does not work any longer. What the hell? Then I go through the forgot password routine. It seems that the new passwords I assign to my account are just as transient because every single month I go through the same old bullshit. Thumbs down to them.
Steve you kill me, of course AT&T has people who do nothing but go in and change your password, they get paid for it, cause a computer malfunction just makes way to much sense.
Rich you kill me as well, since when is a company required to honor an old company they bought out? Or its rate plans.
Oh and last time I checked Wall street, Cingular was not bought out by AT&T, they had to petition the courts to use the name because they bought it. See I do not doubt that because guess what my Internet is Cingular.wap or something like that.
Hell you can’t even get your facts straight,
I love the losers on this site. I always get a good laugh at just how lazy, stupid and immature you act. Please feel free to continue to make my day.
I will be damned I just applied to AT&T for the position of screwing up peoples passwords to piss them off even more, and they told me it was $8.00 an hour and the job for screwing up Steve’s password was already taken! and here I thought he was just being stupid and not cleaning his PC out.
ATT sucks in so many ways. I am being billed for the same phone number as a land line and a cell phone and when I tried to get it fixed my business phone would not work for over a week. So just pay the bill and suck it up.
Not to mention their coverage is absolutely horrendous. I can’t get service anywhere, not even in my own fucking house. Fuck at&t, I can’t wait to switch to Verizon in a few months.
CDS I see you are still an Idiot, and now you are trying to impersonate me. You can pretend to be me on here but when it comes down to real life you fail, but that is nothing new for you, or half these losers.
I just spent two hours dealing with them. The worst customer service I’ve ever dealt with, horrendous website and customer service reps that have NO idea what they’re talking about! Damn you AT&T. I hope you die in corporate hell!!!!!
ATT SUCKS!!!! - I had an appointment to get U-Verse installed with DSL (or so I thought). I scheduled the appointment over three weeks ago, and ATT even called and left a voice mail confirming the date and time range of the appointment. I thought all is going great, I should have known better. My appointment window was supposed to be between 12:00 - 2:00. It’s now 2:55 and I’ve since found out that there is no appointment scheduled today. If this is not bad enough, they said I was supposed to call and confirm the appointment, and since I didn’t that’s why nobody is at my house!! I told them I had the voice mail from ATT confirming the appointment, and that I shouldn’t have to call and confirm something that’s already been confirmed!!!
I just hope it’s better than Comcast once it’s finally hooked up.
well T-mobile now can work for the iphone. But fuck AT&T **** I hait them they are ******* and they suck **** all day they ****** suck. I hait all of them ****** people.They took 1000$ of our families accounts. every day becuse off well nothing.
I actually do work AT&T, & the few customers I get everyday that are like you help restore my faith in humanity.
I’ve worked for them as a lowly peon sales rep for the past 4 years. Yeah, I’m one of the 6 people you actually talk to face to face when you have to drag your lazy asses in town because you couldn’t bear to wait on hold for 10 minutes.
There are things about my job that I absolutely hate. I think our quotas are absolutely ridiculous considering the economy right now, & I dread waking up in the morning to deal with sorry fools who (as said by James) just can’t handle taking responsibility for your own actions. Maybe the policies sound stupid as hell to you, but they’re put in place for critical business reasons that any educated person should understand.
Oh, and NO ONE GIVES A RIP if you’ve been a customer for 5 years. When you throw a royal fit because you believe you’re entitled to special priveledges, it just gives us something to laugh about in the breakroom later. Hate to tell you, but I’ve regularly chosen McDonalds over Burger King for the last 25 years, but I’ve never once demanded a free box of fries for my continued loyalty.
Also, before you storm into a store to complain about something you think is absurd on your bill, get out your terms of service and READ THE FINE PRINT ON YOUR CONTRACT. Whatever it is that you misunderstood and used on your phone and were billed for last month was probably in there somewhere! Sorry you got billed an additional $300 because your fat fingers kept accidentally activating the “Media Net” button and you actually got charged for it. Gasp. I guess you must not have bothered to READ that part of your agreement that warned you of those charges because either you don’t know how to do so, or you were in to big of a hurry.
That young Vet and I were talking, and if half of what he says is true, this site does not even touch the Iceberg, He says he gets a lot of whining New yorkers who cry about everything under the sun, and think the world owes them, but what did you expect they are just that New Yorkers Nuff said.
He was telling me that a lot of the callers he gets are Jamaicans who call up with calls the Jamaica and they try to deny it, saying they have never been there, all the while they have a very strong Jamaican accent LOL
He told me he had a caller who wanted to know if he was going to be charged international charges in HI!
God I love stupid people, News flash just because you are from a state does not mean you should conduct yourself like a child from that state.
Geography was a required course in school when I was growing up when did that change? If you do not know it, HI is one of the 50 states!
If you think cause they work at a call center they are stupid and do not understand your accent, maybe you should go back to your little Island and stay there.
I have grown to like my visit to the VFW, we talk about all those on here and get a great laugh at how utterly stupid some people are. Some people should never own a cell phone, tv, or other appliance that requires them to know how to use it, or be a mature adult about it.
Like my young Vet says Cell phones should require an aptitude test.
Thank you all of you on here for giving us something other then war to talk about. CDS please feel free to continue to impersonate me, after all Impersonation is the highest form of flattery.
AT&T blows! I lost my internet connection for two months straight and all the swamies in india could not fix it. Tech support is like trying to communicate to an ant on a caffine buzz. “tank u surrr i wooood be appy do elp you wit dat!”
every time I try to upgrade my phone via the web, I get an automated email that my order was cancelled. Nobody knows why. I want to give those idiots more money, and the dumbos can’t figure out how to get my oder to go through. On hold now for 40 minutes — 2nd day, 5th f-in call. at least this rep finally understands the problem…
How stupid are you? I mean if you get a new phone you do a new 2 year contract, yet you can leave and you sit here and whine about your ignorance on the computer. You call them idiots yet you are staying with them, who is the bigger idiot?
I used to have AT&T DSL and wireless phone and received a $15/month discount for bundling them together. When I got married, it was cheaper to move my wireless phone to my wife’s T-Mobile account, which worked so much better than AT&T’s wireless service (better call quality and no dropped calls). But when the iPhone came out, being the big Apple person I am, I decided to switch back to AT&T. Before I switched, I asked if I could still get that discount and they said yes. I actually asked two different people to make sure, and both said yes. This was an important part of my budgeting since the iPhone plans are so darn expensive. But the discount didn’t appear on my first two statements, so I called to see what was going on. Now three different people have told me that there is no such discount and never has been. To make matters worse, the DSL department blames the wireless department for the misinformation and vice versa. I feel like I’ve been bait-and-switched, but more importantly, I’m concerned that when I call and talk to someone at AT&T, they don’t necessarily represent or take accountability for the company as a whole. I could spend more time on the phone with these people, but my current plan is to wait until the iPhone is available on other carriers and then switch away from AT&T the first day it’s available.
ATT has hit my final nerve. Not only have I taken over 40 hours out of my personal time to fix problems with their various services but today I find they are chargeing my my phone time with them. While I have free att to att calls the one from me to THEIR SERVICE numbers do not apply.
So not only did they over charge me for services and not deliver services that I paid for NOW I have to pay them EXTRA to get them to fix the problem they created by calling the numbers they told me to call.
The worst service topped off with the worst customer service I have seen in my life..
AT&T does suck. And Im stuck with the crappy internet connection!!! they are the biggest liars ever, dont fall for theyre crap. They are SOOOOO annoying!! verizon is MUCH better.
In July, when my wife and I moved to SF, CA, we set up service for phone (land), internet, and satellite TV. On 7/23/2008, when the Dish Network could not set up the dish in our apt., we immediately called AT&T to resolve the issue. Every time we called (including service set-up), they would connect us to the east coast AT&T which led to 1 hr. worth of phone transfers/holding time which led us over our alloted cellular minutes. Again, we cancelled ALL SERVICES on 7/23/2008 to a very lax employee who assured us she took care of it. We then got a bill for the services we were “receiving.” On August 26, we called again to cancel and were assured that we would receive no bill (except for the modem they sent us the day we called to subscribe). Yet still, we received another bill. This happened four times. Unfortunately, when I called them on 11/19/2008, they ONLY had record of the 8/26/2008 call to cancel, and not the first, third, or fourth calls! They “credited” back money from the internet and cable, but said they could do nothing for the phone service since I was “receiving” the service. I should note that this service was set up on 7/28/2008, while I called to cancel on 7/23/2008! While they reported today that I only owe them $32.13, I do not care. There is the principal that I cancelled this service several times, took several hours out of my life, and over $100 in cellular overage minutes all in vain. AT&T reports that they have no record of me calling them on/around 7/23 and that I did not cancel until 8/26 (who waits a month to cancel after a dish can’t be set up?!), but I know my cellular bill will not lie (it’s Verizon - not ATT).
For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this..
I work for a smaller company, about 150 employees. There are also two other companies owned by the same person similar to mine in the United States, totaling all together around 300 employees. To connect those offices together as far as a computer network goes, we use a DSL line at our office and a Cisco VPN router. The demand for this VPN is not very high and is mostly used for remote network administration and the occasional access to other sites file and database/oracle servers. For those of you who know stuff about IT and what not, in order for this to work correctly we need to have what are called static IP’s or never changing internet protocol addresses to keep this up and going. So the service is actually three parts,base phone line DSL, and static IP’s with that.
Today in the morning I noticed that VPN link between our site and the other two sites in the US was down. Doing the usual, I reset the modem and tried again. Still nothing. This time, I reset the Cisco router, still nothing. Realizing I probably had a bigger issue going on, I called AT&T’s internet services line.
After some initial bullshit, the person on the phone notified me that the DSL service on the phone line in question had been disconnected. This is interesting because nobody EVER authrozied that.
We had some recent changes to our AT&T account like deleting 6 lines and porting over our main number to another service entirely. AT&T claimed that because of this, the main number had to be changed on our account, meaning the next number in line was set for that and that DSL line was the lucky winner. Ok, that’s all fine, but still…WHY WAS THE DSL SERVICE DISCONNECTED?
That question was not answered, all they could tell me was that it happend. Seems like they were a bit sour about all of those line disconnects.
There’s no limitations about having DSL on a main account number, in fact most anyone who has a home phone line and DSL has that situation. So again we’re left with the same question of why the service was removed from that line.
Lots of fucking around was done by Customer service as they continually passed me around from cubicle to cubicle. At one point I was told I was talking to someone from the “DSL escalation team” and finally after enough techical jargon from me, she admitted she was just another customer service rep.
Wow, ..ok..lets see what else they can do. They also made up not one but two dates on which they claimed and “order” was placed to disconnect the DSL service, however everyone knows there was never an order placed for that. The first person I talked to said the service was ordered to be disconnected on 11/21 another person said 11/24. Pathetic.
They told us they could not give us back our static IP’s and it would take up to 5 business days to get the DSL turned back on. Our response was, you just turned it off at the snap of a finger and you can’t turn it back on??
Of course they CAN..it’s just they won’t, because they don’t give a FUCK.
I’ll note also that all three of our DSL lines were disconnected once in the past due to something as simple as changing the spelling of our address. They were disconnected and we lost ALL of our static IP’s. We never asked for that to be done that time either. Not to mention there’s been fucking around with our rates, etc.
So here’s a lesson…stay away from AT&T unless you want to be screwed around like this. Be careful.
Andy, I feel ya… We have similar setup. We don’t call the fools over at AT&T unless absolutely necessary. Most of the time regardless of the issue there is some degenerate whose only reason for existence is to disconnect DSL service and blow away static addresses. What a bunch of human hemorrhoids… I heard that they are now asking their customers to “Bend over and spell RUN”
Andy, do you think before you type? Do you proof read your own typing before posting it? If so maybe you can break this down in Englis?
“For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this.”
Why was the DSL service disconnected? I did not realize you had all the power over everyone including the Owner that you would know why it was disconnected.
Ever stop to think Your Owner, or his board could have made that decision and you were not high enough on the food chain that you needed to know it? Oh wait you did not think you jumped to conclusions, and your anger shows in your wording.
Is it also possible that your company had a past due balance on the account? So many things you do not think about, but you try to show us just how smart you are.
Here Andy impress me a little more, does CISCO use static or Dynamic IP addresses in their routers? and rather then set up DSL with Intranet you choose internet? Why would you do that if by your own words you do not need it?
Do not have a brain melt down over this Andy, after all you are the most important person in your company, and they cannot live without you.
ATT MOBILITY ARE assholes… yes they are, I got 10 months remain on my account to be contract Free. But am eligible for an early upgrade until April 09. This past week my cellphone which is reburished has been malfuncting. the dial pad is screwed up and the lcd screen acting up. I dont have insurance but whats the point i have att universal card cc that has insurance but it only covers it if i loose it or gets stolen.
I went to 3 freaking at&t store and they reps are pure pricks. they only gave me three options, 1) get a cheap nokia for 60. 2) upgrade and pay 75 more, 3) No Early Upgrade for you would like to open another line.
Store managers are real ass holes is their a department at at&t that i can complaint how they treat customers. they dont even bother to provide me with simple fact of Call 800 talking to warr. exchange to see if they can do something with the manufacture warr. which expire back in august and my 90 days expired last week nov. 29. but then again i contact the nice candians on the weekends. they took care of my sent me out a RZR V3XX. this ill pay for shipping sent back with actually track because the system they use is very very horrible in tracking items that arrive to the ware house.
It would be really nice if Cell Phone companies could give us all new phones whenever we needed one. But that would put most of them out of Business.
I think you see the reason for Insurance and now that you do not have it, you whine like a little girl whose Barbie got ran over in a mud puddle.
Next time act like a Mature adult own up for your own screw ups (like not protecting yourself, and wanting someone else to protect you) Get insurance Frank.
I love stupid people and people who cannot own up to their own mistakes.
My church recently switched carriers for Internet and Phone service away from AT&T. I spoke with someone who told me that the requests for port switching was on their files and would be done soon. When the mail came, AT&T denied that they had ever gotten any notice that we were switching carriers and were blaming my new company for the error. They said that they will continue to bill until the switch of ports is complete. My new carrier says the switch is complete and that they have no reason to contact AT&T again. I have filed a complaint against AT&T with the local public service commission. AT&T lied to me and I documented the conversation and when it took place in all instances. Why am I not surprised to read that 12K jobs have been lost by these inept, corrupt, greed infested individuals?
Wow Andy what church do you go to? That one that apparently does not say judge ye not lest ye be judged.
What you are doing is judging and I will tell you the Company I used to work for did not complete Ports but would often times say they did. You have no proof other wise and you are judging people without the wisdom needed to do such a thing.
You must attend the Church of Whiners? I do not think you represent God very well, not in your post on here.
Those are real people losing their JOBS and like any good Christian you should be praying they get new Jobs, but instead you act like you are above them.
I have had AT&T since like last year. when I signed up I had A credit card, and they took my payment from that. I had to have this for the internet. Well I called them in like August and told them I no longer had the card, and would pay at the pay stations which I did. and here about a month ago they sent a letter and said that they would be shutting off the internet because I had to have the card for the net. They shut it off even though I paid. And the next bill still had the internet added on. So basically they want me to pay for the internet even though i no longer get the darn thing.
I ordered phone and DSL service on Nov 29th. When I called I got some idiot in India and waited on hold for almost two hours! When the person came on, they said they were having problems and would call me back in 10 minutes. 2 hours later, they called back. Another two hours to get my services ordered, The phone wotked fine but the DSL was another issue. After being tranfered and given three different numbers to call, I finally got service 12 days later. This after having to call and demand a supervisor. I am not a happy camper.
James considering ATT does not outsource any of their business and I read that in the Wall Street Journal, asked the kid I know who works there.
If they do call you back, you might not want to give them any information, CAN YOU SAY IDENTITY THEFT?
Do not give any important information to anything that does not sound right. Go into a store and order it from them, make sure you get what you order and PAY for.
i have been with att for 5 months now and it was a huge mistake. my phone went bad after two months and i call them they said that the phone had water damage which i dont think so, they said that if my hand sweat when i hold the phone it can also cause water damage, what? how else am i supposed to hold the phone? well i had a guy who asked me to restart my contract and i can get a phone for cheap or for free, when i called back to get the deal like he told me to, everybody acted like i was speaking chinese. they were very rude and disrespecfull. att has the worse customer service out of all the phone companies.
If you have a red or pink dot under the battery you have water damage, DUH and since you want some one else to baby you maybe you should do with out a cell phone, My daughter has Verizon and they will not replace a water damaged phone either.
James Adams…get a life or if this is your life? It’s a sad one…
Get a clue, AT&T does suck just as this topic states and more jobs will continue to vanish, given the non-customer friendly experiences most have with AT&T.
Send all the jobs to India, put all the morons at AT&T out of work and shut ‘er down.
Outsourcing is the new frontier my friend, so get used to it and start learning Hindi…
I hear the Rupees jingling in my pocket all the way to the bank…
What’s bothering you Fester? Did I touch a nerve? I am not defending AT&T I am defending what is called Reality. You do know what that word means right? I would say the same of Verizon, T-mobile, etc…
When I reply it is to you sorry people who do not show signs of being intelligent. There are many posts on here that I have never replied to and never will, because AT&T is a business and they are for profit.
Again AT&T does not outsource or did you miss that boat? As far as the new Frontier goes, given the state of the current economy I would suspect that Clinton’s little mistake here will have to be undone, and jobs will be brought back to this country. After all in Business 101 you cannot stay afloat if you have more going out then you do coming in. If we Americans do not have Jobs we do not pay taxes, we do not pay taxes those in office lose their jobs or work for free. Can you keep up with me here Fester? Or am I going to fast and to deep for you? let me know I will find a way to Dumb it down for you
WARNING about using AT&Ts aircard broadband service. I personally went through hell working with AT&T to get their aircard serivce to work. I spent numerous hours on the phone trying to resolve connection issues. I even bought a new laptop (since they stated my old laptop was the problem), but the same dropped connections continued to happen. Finally after one month of ongoing diagnosing everything, it appeared AT&T had resolved it. It worked fine for another month, then you guessed it, back to the same ole dropped connection issues. This time when I called customer support they opened a “trouble ticket” and told me that someone would call me back sometime within the next THREE DAYS to help me get my internet connection restored. HOLY HELL…. WHO WANTS TO WAIT THREE DAYS FOR TECH SUPPPORT TO TRY TO RESTORE YOUR INTERNET CONNECTION??? Anyway I immediately cancelled my service. So guess what they tried to do?? They tried to charge me $160 for cancelling my service contract. It took me an hour of talking to six different managers to get one of them to understand that ATT wasn’t providing me a service since my internet connection didn’t work. Now here is an example of how they LIE. When I told one lady that I cancelled because my internet wasn’t working, she replied that the reason my internet wasn’t working was because I had cancelled it. This is how ATT teaches their customer support staff to harrass customers.
If they try to charge you for cancelling your service, when they are unable to provide service, then you can easily win a small claims lawsuit against them. So be sure to do all of us a favor. If you have problems with ATT, just file a small claims suit against them. And then do us all another favor… DON’T USE AT&T EVER AGAIN.
Because you had a bad experience you want us to stop using AT&T? Who the hell are you to make such a request? I have had great service with them and will not change. Sorry for you about your aircard, but that is your problem, and AT&T’s
I will continue to use my AT&T because I have had great service with them, and what you choose to do is up to you, but you are in ZERO position to ask anyone for a Favor.
You know yeah it really sucks you went through that, and no I am not defending AT&T for that action, but seriously who the hell are you to ask anyone for a favor?
WARNING!! AT&T CUSTOMERS BE WARE!! There is an AT&T insider on this site. They make a point to discredit anyone who has anything negative to point out about AT&T. In a free market economy, the only people who attack customers for speaking freely are the companies that don’t believe in free speach. It’s all about the money to AT&T. Their insider (in disguise as a customer) only spends time on this site because he/she is being paid by AT&T to do so.
The above attacks are exactly what I also went through with AT&T customer service. They never stop! And what can we expect from a company that joined sides with the Bush Administration.
Everybody… do us all a favor… drop AT&T. The competition has proven to be a much better option. Also, the competition won’t give your phone records to the government so they can spy on you.
Wow you think I get paid to be on here, by AT&T? LOL I would love to see those checks!
Sorry but the reality is I am a disabled Vet, and your tax dollars pay me to stay home and do nothing, doing nothing gets boring, so I spend time on here pointing out Stupid people.
Keep paying your taxes so I can keep collecting my checks from the VA and if you find those so called checks that I am supposed to be getting from AT&T please send them to me, cause what I make a month is not the greatest, I suspect I make more then most AT&T people doing nothing HA HA HA
what the hell is the point of view my message when every time some one send me one and i log on they tell me password or id is wrong. they are theones who sent it to me. so i can never see any messages anyone sends me…. as soon as contract is up i am so done with AT&T they can rot in coporate HELL
AT&T, formerly Cingular wireless…Only a name change. I started working for them last november. Lied to from day one on location i’d work at to every day operations. Paystub stills says Cingular on it… so they really just changed there signs. All they care about is new sales. Once ur a customer..F U.. Most of the managers and sales people put features on your account without your knowledge. Then when you get the short bill it’s hard to tell difference between taxes and fees. I had so many people paying for roadside assistance never knew about and talk dial, which all phones have built in.
Then when I was let go for not hitting new quota, because i wouldn’t flip customers into a new number, they are now fighting my unemployment. If i had 10 pages to write i could fill them. CHECK you Bill!!!!!!
Sean were you in the store, or call center? Did you at least remove the Features that were placed on?
See not everyone at ATT is a bad person, Sean here sounds like he was making a difference, Not sure. There a people in every job that want to make a difference.
The young Vet I know is trying to make a difference, he told me people call in and see those charges he removes them and credits back if needed.
Yet there are people on here that want these jobs outsourced, WHY? because those people are idiots. Keep the good employees like my young friend, and Sean and let them make ATT even better.
We went to the AT&T store in town to get phone service and they told us we could get the phone and wireless high speed internet for only $60 a month. So we got excited and took the offer, the clerk told us we would get a rebate coupon of $100 for the charges of installition, BS!!! We paying about $150 a month!!! I called them to the price and why it wasn’t working properly, after sending me back and forth for about (7 HOURS- NO LIE) they tell me “We are sorry but there is nothing we can do to help you at this time.” We stopped paying and we’re not paying them, I want the iPhone but NO WAY am i getting it while its running on ATT, those liars need a law suit agaisnt them, a huge one too. I HATE THEM!!!
I cancelled my service with ATT a month ago, then I get billed and money charged to my credit card for a current charge. I call and they say they don’t have a record of me cancelling my account. They are full of shit. I keep getting transferred, from Customer Service, to Accounts Receivable, to a Specialist…I’ve spent about 2 - hour long waits on the phone. I still haven’t been able to resolve this issue. I’m dreading making the call again, but I have to. AT&T is horrible. Never again. Never.
I will let you in on some stuff. I wasted almost 8 years of my life with the company Pacific Bell-SBC/Pacific Bell-SBC. So as a call-rep, it was known that the more we could pile on, the more payout a rep got. If the customer did not remove land-line services/packages in 3 mos. they would earn a payout. Need a supervisor? Transfer to a co-worker, usually a cubby mate. You want results? Ask for the AT&T ID, it is almost always the reps initials with a random four digit number after it. I knew a rep who would send products to abandoned addresses as a way of increasing her ’sales’. She got fired, but her supervisor? Home free and with a nice payout based on inflated sales, no consequences at all.
As a technician, more money was spent on replacing and repairing copper networks than upgrading them my entire tenure there. Fiber to prem is a simple lie, it is usually placed where there are new neighborhoods where placing UG (underground) cable is not as expensive as older, established neighborhoods. The joke as a tech was that we would always have work since there would always be a copper network. I wish I could tell you something to really rile the company up, you could ask for your state’s PUC number and the FCC number and threaten to subpoena the notes on your account. They are particular to your account.
I am friends with James, and I am the Vet he refers to. I work for AT&T mobility as a care Rep
Here is my average day, People call in, they want to lie about their usage on the bills, saying they never called that number, or country. We can track the calls and see that they do use it, but they do not want to pay for what they used. Hell I would like free service, but I do not get free service and I work there.
People sometimes do get screwed over by a rep, that is why you call back and do so often that day, until you get the answer you are looking for, but be careful, we have a Rating, and if you fit a certain category and call in, the minute you say Can we will cancel your service and you still owe your money. Calling in the have charges removed from the bill will not likely happen this is after all a business. But calling in cause you thought you were canceled or your service was turned off, those are legit reasons.
James is right a lot of you on here are idiots.
and no we are not required to give you our ID’s sorry ask all you want, but it is not a requirement.
I would have to agree with most of the people on this site. AT&T customer service is terrible. Their billing is opt to make mistakes in their favor most of the times. They treat their employees like crap. They may have bars in Europe, but the service in my area sucks.
I finally had enough of the AT&T shuffle! Today I went in to pay my bill which should have been about 53 bucks. Instead they have me owing for 2 months. When we asked why I owe all of a sudden when up till today I have always walked away with anywhere from $.50 to $2.00 in credit showing, I all of a sudden am a month behind the lady couldn’t answer. She did say the computer showed I was consistent in making my payments within the 1st week every month. I finally got tired of the non sense and told her to cancel my service. After some typing she says i would be charged a fee for canceling my service. I ask why and how much. $180 bucks because the contract didn’t expire for 2 years. I informed her my contract was up in march 08 and i wasn’t paying for the cancellation. After about 45 minutes of non sense and her stammering we finally got the service canceled but i probably still have to pay the $55 they say I was behind. When AT&T took over Cingular they ruined an excellent cell phone provider. I’ll go back to using a tracfone before I’ll have anything that AT&T has their fingers into.
To the Liar who said he is paying $180 for ETF fee’s he is a liar, we have $175 and the newer ones are declining. The Dumbass probably did not pay his bill for a few months but rather then own up to being a mature adult he says it was our fault, Good thing I do not know your phone number I would paste your bill in here just to show people how truly Full of crap you are. How do you know how they treat us? I know that daily I fix bill problems, the one we cannot fix is your failure to pay, you have the contract you accepted it saying you would pay and you failed. And no we cannot waive the cancellation fees, again you signed the contract, but you failed to pay your bill and now rather than be a grown man you turn into a Whiney little bitch boy.
Oh and we are trained yes we are trained to FIX the bill if it is in error. It does happen and we do fix them. We would lose our jobs if we did not, F***ing losers! Pay your bills on time. It is not the fault of the business if you are a deadbeat
I have been an AT&T customer for 7 years and had never had a serious problem with them until late December of 2008. I had wireless service and voice-over-data with them. I called mid-December 2008 to cancel my voice-over-data and switch to dry-loop dsl as I was switching my voice to Vonage. Not because I was displeased with AT&T’s voice service. Times are just kind of tough right now and I needed to save money where I could. I spent the whole day setting this up calling back and forth between Vonage and AT&T to insure there would be no problems. I was told by AT&T that my order would be placed on December 22, 2008 and would be completed on December 23, 2008. This way Vonage could transfer my number without any downtime on my internet or phone with the exception of the day of the 23rd. Everything appeared to be going as planned, but December 23, 2008 came and went and my internet never came back on. I called and eventually spoke to a customer service agent (really long wait time / no biggie though…that’s business). The lady to whom I spoke informed me that she could not find any record that I had ever called and placed this order. I was a little upset as it seemed she was implying that I was being dishonest and because I spent a whole day coordinating this change so that it would not be such a hassle for all parties involved. She asked me if I would like to place the order and I informed her that I would be looking into other providers for my internet due to this mishandled order and we said our goodbyes. About 5 minutes later she called me back and informed me that she had found my order exactly as I had stated and apologized. She said that my order had already been completed, but that I had to call AT&T Technical Support to sync my modem with my new account number as they had to cancel my old account in it’s entirety. When I called AT&T Technical Support (long wait through automated line) the kept telling me that I had a past due on my account and this must be paid before I could be transferred to an agent. I tried to be transferred to account receivable to straighten this out as I had paid my account off in full before I could place the order to change service, but the automated service said this department is currently closed and hung up on me. I called back a couple more times before I finally got to speak to someone. They apologized as my account was indeed paid, however, she said, “AT&T’s HQ is down right now but you will receive a call before 5pm the following day to let you know an estimated date when AT&T’s HQ might be back up and running.” I received a call from AT&T at 12:30am while I was in bed letting me know that there seemed to be a problem with the phone box on the side of my house as they could not reach my modem. She said a technician would be out to check the box on January 2, 2009 to fix the problem. This date came and went, but no technician arrived. I called AT&T back and eventually got a hold of an agent who apologized and said that a technician would be out on January 5, 2009 to fix the problem and to call (800)288-2020 if the technician did not arrive. I called this number on January 6, 2009 as the technician never showed and after waiting 32 minutes a very very rude female agent told me “spoke at me” before hanging up on me. I called back prepared to let someone now about this agent who had been so unbelievably rude to me and after waiting about 15 minutes the male agent who answered my call proceeded to hang up on me as I was giving him my account number. I e-mailed AT&T customer service from my office to try and get some help, but they e-mailed me back saying:
Dear Evan,
Thank you for your email regarding your AT&T High Speed Internet service. I apologize for the problems you have experienced with your service.
We try to handle as many inquiries as possible through email. However, your specific concern would be handled by a representative in the AT&T High Speed Internet Direct office.
Please call 1-888-800-4095 to process your request with a customer service representative.
Thank you for using AT&T. We appreciate your business and continued loyalty.
Regards,
Kelli
Your AT&T Customer Service Representative
I have been on the phone with this number for 1 hour and 45 minutes at this point and am getting very frustrated. I just want internet service. I would drop AT&T, but there are no other providers at a reasonable rate in the area. Just thought I’d throw in my 2 cents on the subject. I’m starting to see what some of you are so upset about.
When you can AT&T’s DSL department that you don’t actually talk to AT&T. You will talk to a 3rd party company that is subcontracted by AT&T. Even the people that maintain their servers are not AT&T employees they to are subcontracted. Even when a Tech comes out to your location they will usually send another sub contracted company pertending that they are AT&T. In reality the only people who work for AT&T are the few Tech that fix the physicall lines, but since the economy got so bad at the end of 2008 they are now laying off a larg portion of these employees.
Really and truely the saddest part of the whole situation is they would rather lay-off their own employees and hire a subcontractor because they aren’t liable for their actions. If you ever had a law suit against AT&T they would just pass the buck.
Now lets talk about their Cell service.
Did you know that ATT has a rating system in their call centers. One scale measures Life time vale of there customers, and another measures how likely you are to leave the company.
Believe it or not, if ATT doesn’t feel they are making enought money off of you cell phone plan they will actually try to get you to cancel you account. I know of situations where they will add features to your account and then refuse to remove them until you eventually cancell your contract.
The second rating, you churn rate, is designed to tell how far ATT can push their customers with illegitimate fee and “mistakes” made to your bill. They will literally try to cheat you on your bill. They keep a record of how likely you are to catch the fee and it lets the call center people know if they should try to lie to them or just remove the fee.
This brings us to combined Billing.
The sole purpose of combined billing is to force customers into paying fees or risk loosing their internet, home phone, even television. You don’t have the option to cancell one service with out risking loosing another.
Bottom line….
It’s time for a Boycott. Shame on you Mac lovers they willing accepted iPhone being an exclusive ATT. If you idiots would just have not bought one for a few months Verizon, Sprint, Alltel, ect. would be carrying them by now. So Boycott ATT for a while and send them a message to shape up or go under. It’s up to you to make them stop.
And in the future everyone needs to remember not to keep all there eggs in one basket. Choose one company for cell, another for wired phone, another for internet, and another for TV. When you let one company do it all you’re supporting a Monopoly owning all your means of communication.
Wow John Doe, you almost know enough to be smart, let’s start with the Iphone. Verizon was approached first to carry it and they declined it, Apple seeing the market between AT&T and Verizon has being the one that would better suit their wallets they then approached AT&T, so Boycott all you want But it will not change. Oh and Verizon owns Alltel. So yeah you pegged that one.
The Churn rate measures loss to gain, it does not measure how far they can push you but what they are losing to what they are gaining. No they do not push you to far to push you away, but thank you for assuming. and yes I mentioned the LTV rating, but I did not name it, amazing how someone who claims to be a great customer is only a 1, and yeah we do want you to leave, cause you are costing us money, Big shock there huh? Sprint did it openly. It is bad business to pay people to use your service. and as far as mistakes to your bill we are taught to review the bill and if we see an error fix it even if the call is not about billing, but again thank you for showing you know just enough. I get my check from them who pays you?
They are not laying off those you were referring too, they are laying off the landline because get this, people are not keeping landlines anymore, they are going solely to Cell phones.
Here is a novel idea if you want to know if you are an LTV1 or LTV0 call in and request to cancel, if we cancel you out right you were worthless to us, is we try to talk you out of it, you matter. Try it, I am so sick of these ltv1’s calling in yelling at me telling me how great they are and in reality I wish they would just utter the words cancel so I can cancel their service right there.
Eric-
Yesterday I was on hold for 2 hours before I hung up. The only voice I heard was the automated service saying, “If you are calling from Ohio please press 1…If you are calling from Indiana please press 2.” I was on hold so long I had to switch phones because one of my cordless phones in my office was dying. Since you seem to be the only AT&T employee still alive can you help me. I can’t imagine that AT&T finds me worthless as I’ve been a loyal (and paying) customer for many years now. I just want internet access at my home again.
Evan I will tell you I work for Cingular who bought the right to use the name AT&T, Our checks til the End of December still said Cingular, and I am told nothing has changed. the reason I tell you this is we can do nothing on the Landline, or DSL side of the house, except promote it, which I refuse to do. Sorry have you tried Verzion’s DSL? Compitition is a good thing keeps cost down, and makes companies pay attention to there customers
Eric-
Yeah, I called Verizon (and had to wait just as long on hold for all the complainers out there), but they cannot service DSL, TV, or Land-lines in my area. Thanks for responding though. You know, it’s funny. I got mail from AT&T today offering me a reduced rate to return to them for service. I’m not sure they realize that I’m still a customer. I’m still waiting for my order to be completed.
I originally began with Sprint but the company was bought out by Verizon then Cingular. Now it’s AT&T. Since this 4th carrier change, the original $29.95 per month plan has become $65. How so? Changeover tacked on ten more dollars and eliminated free text messages. I phoned to ask about text message package and was told to get the international package for 100 texts that could be spent sending or receiving but what do you know, despite having the package I’m still charged for all those texts! When I phoned today to ask about this discrepancy and request a refund, I was told “sorry but because you benefited from the package you can’t be refunded.” I told the rep to do the math– I hadn’t been credited any texts that were initiated from America. Then was told “the package is only good for texts you receive not send.” I explain this wasn’t what I was sold then proved it wasn’t a benefit but a loss as I end up losing an additional $15 per month. But rather than be refunded, the supervisor said “all i can do is give you a one time $25 customer care gift” as if he’s doing me a favor! So as I could not log into my account, I asked for what other charges were being billed to me (and you’re gonna love this one!) but, apparently five minutes before I phoned from my home, I was physically in one of their corporate stores and ordered two different text packages! It was insane. I tried to discuss the logic of all this to the supervisor and asked him to give me the name and address of the store and do you know what he said “I”m not able to do that. All I see is that it says ’store.”
So folks, please please check your billing. Don’t trust in the online billing, get a paper invoice. If mailing costs extra it will be worth it because I have been ripped off $200 through this scam.
Incidentally, I asked ATT&T to quit service and was told I’d have to pay them $200 to leave!!!!
You are ignorant and a liar, we do not have $200 ETF fees and if you bought your service from Dobson, and no you did not say you did, then you have 175, I do work here for a living, and with FCR being the issue, if you start calling in over and over til you get what you want, you will get what you want, FCR can get an Employee to lose his or her job, so most will bend over backwards and issue credit, and I promise you I have a Higher credit limit much higher than what you got. Managers true managers have even higher, double what I have. do you idiots read what we right in here before you type to vent? I am trying to help some of you morons, and others who call back in over and over to get credit, be wary if you are a LTV1 you will be canceled 1st since we are already losing money on you. Be care ful when you play this game it can be expensive. Oh FYI ATT never bought anything froms Sprint, they use CDMA tech our towers will not even allow those phones to function on our systems. another reason I know you are a lyer. We use UMTS and GSM tech with SIM cards if you had ATT you would know that, if you ever had Verizon, or Sprint, you would know that, and Alltell was bought by Verizon because ATT did not want to buy that tech, wrong kind they too are CDMA-VDO
[…] dropped; Sprint came in second with an average of 3.4-percent dropped calls reported, followed by AT&T with an average of 3.7-percent, and lastly T-Mobile customers, who reported the most drops with […]
AT&T has blatant disregard for property altogether! One Sat morning I see men digging up my privacy bushes WELL on my land. We go out and ask what the heck is going on.. AT&T sent them to install a new ‘box’ and their instructions showed to plop on our property and they planned to rip up about 3 bushes (well established privacy bushes), a tree- and the part that PISSES me off more - they were going to tear down MY fence to do this! WTF?? We told the men they did not have our approval for trespassing nor destruction of property. They left and said AT&T should be contacting us soon… OH I can’t wait. I am not even a customer and I sure won’t be any time soon.
Eric-
So get this. If you remember from my story a bit above I had AT&T Voice-Over-Data(landline & high speed dsl). I dropped this plan and switched to dry-loop dsl(stand alone high speed internet) After waiting all this time and contacting AT&T daily to resolve my problem they left me a voicemail on my cell stating that my line was unable to support high speed dsl and so my order was canceled. I had high speed dsl for years and interestingly the day I switch services my line can no longer support dsl? Weird huh?
I dislike AT&T and APPLE. I do alot of business in China and when I had an LG Shine AT&T would give me an unlock code so that i may use the phone overseas. Now that I have an iPhone, they refuse to give me the unlock code and gave me attitude about it. They kept trying to refer me to the “international” department where they charge up the ying yang for calls. I told them i need a local number so that people in china can call me when i am in china. they said i need to buy/rent a phone from them…. what the hell is the point of dropping $300+ on a phone if it really isnt yours to do what you want with it? jokes on those assholes i got it unlocked ninja style!
Calvin Jokes on your Apple built in a code that requires you to SYNC it to Itunes and when you do it will lock on you again, if you fail to SYNC it to Itunes it will cease to stop working, Apple built that feature into the phone, and I have tons of callers who bought said phone on Craigslist, or ebay and they want the unlock codes so they do not have to keep paying for it, sorry Apple never built that into the phone, and we cannot give you what they do not allow. But you dislike us cause you were an idiot who bought an Iphone and was told you could not unlock it.
even worse as smart as you think you are, you are an idiot, I work with a girl who came over from China and she has the Iphone international version, it is unlocked and she paid less then you did, seems you might be well traveled but you are an idiot to buying cell phones
I spend an hour on the phone with AT&T customer support to get them to remove the restriction at UPS ao I can place my package on will call. They refused saying I should “find a way to meet the UPS driver to take delivery of the phone”. She said it was “policy at AT&T” and no one knew anyone who could change it or possibly change their policy to accomodate a customer request. What was I thinking by giving such an instution my money? What a mistake. Maybe in 10 years they will learn to serve their customers?
Unhappy in Seattle, call me I will be happy to call UPS and tell them how to run their business, tell them they need to alter things just for you cause you told us to tell them. After we AT&T own UPS and have the right to tell them how to do their jobs. I will get right on that for you. James you told me people on here were not that smart I thought you were kidding, I like that Evan guy, but others on here are not that bright.
So after a long and grueling customer support session, I realized two things.
1) AT&T’s customer support care are total morons who are paid to be morons (I pity them)
2) AT&T’s higher-end technicians are swamped trying to clean up the mess that the corperate company left behind while the exec’s filled their pockets with retirement/severence cash and bailed.
This company blows.
I really feel for the hardworking people in AT&T who actually know what theyre doing, but cant possible resolve all the issues that are persistant now.
But their customer service needs to quit dropping the ball.
Get your shit straight, or get the hell out of dodge.
What the hell has this country come to where morons are running the show?
Does our entire country consist of a workforce of incompetant and uneducated idiots? If so, we /epicfail as a country.
And those of you extortionate, greedy, and lazy rich bastards who are the reason why the middle class is failing, I hope you all suffer the horrible death of your finances and actually have to go back to work and sweat like the rest of us.
AT&T is just one example of a company that has atrocious and inexcusable operation and design.
Hello my name is Alex and i am only 13 dealing with my mid AT&T crisis. It all started 3 months ago when we were cooking dinner. My dad went outside to talk to my neighbor for 5 minutes…20 minutes passed so i went out to tell him that dinner was almost ready. As i stepped onto my porch i see my dad, my neighbor,…and….and…an AT&T sales man. My first thoughts were *OH God no not AT&T* because I’d heard they didn’t have such a hot reputation. That week AT&T was installed at first it seemed pretty good until about a week into it. We had noticed no problems until one night while watching that That’s 70s Show the AT&T router looking thing(Wtf is it suppose to be, is that a modem????) clicked and all of our service went out, not once but 6 times that night. About another week later one of our TVs stopped working, just no service at all. This continued to happen for 2 and a half months and right now as i write we only have 1 TV out of 5 that work (yes we have 5 TVs..basement(1)Living Room(2)Parent’s Room(3)Kitchen(small TV)(4)Bathroom(small TV)-yea i was like wtf when we got a 5h tv too i thought 4 was the max but….its there yea and it’s never used i really don’t know whos bright idea that was………… Wow ok back to my story…wait a minute thats all i have to say so take these words of wisdom to share and to tell to all “AT&T SUCKS”
P.S. The AT&T guy that sold their service to us told the people 2 houses down that they were too far from a tower to get their service…WTF is that?
Alex you are 13, you are not even old enough to walk by yourself let alone talk about things you have no clue about, try getting your education first, then try talking with the grown ups, until then go back to doing your homework learning about life and leave the grown up affairs to grown ups.
Oh yeah leave acronym’s like WTF alone you should not be using foul language it is disrespectful.
You do not need TV it makes you do less homework.
Eric glad to see you on here,
I still see some people sucking up oxygen that should not be, Suicide is an option for alot of people on here
I’ve had internet from them for 10 days after they told me how much faster and cheaper their internet was to dsl. im almost never able to stay connected and when i am its slower then a snail hyped up on fiber taking a sideways crap… yes the equal to slow to the inifite degree honestly im depressed about this
Yeah I do not have to guess who, cause only you would see it as me picking on him,
No a Child should not Air their parents dirty laundry out on the internet, but you being the idiot you are think it is okay a Minor who cannot do anything legally should be allowed to bad mouth his fathers decisions.
Guess what Freedom of speech does not apply to children ask any court, so no he does not have the right, it is a right for parents and adults
Here maybe you can translate this
Children’s rights are the human rights of children with particular attention to the rights of special protection and care afforded to the young,[1] including their right to association with both biological parents, human identity as well as the basic needs for food, universal state-paid education, health care and criminal laws appropriate for the age and development of the child.[2] Interpretations of children’s rights range from allowing children the capacity for autonomous action to the enforcement of children being physically, mentally and emotionally free from abuse. Other definitions include the rights to care and nurturing.[3]
“A child is any human being below the age of eighteen years, unless under the law applicable to the child, majority is attained earlier.”[4] According to Cornell University, a child is a person, not a subperson, and the parent has absolute interest and possession of the child. The term “child” does not necessarily mean minor but can include adult children as well as adult nondependent children.[5] There are no definitions of other terms used to describe young people such as “adolescents”, “teenagers,” or “youth” in international law.[6]
Since you are a lawyer tell me what that child who is 13 has the rights to do.
Glad to see you are still defensive where there was no attack CDS,
What really got me furious the other day was that i got a bill from at&t for a cellphone that I cancelled 9 months ago!!! They had charged me about 1,050 for those 9 months. The next thing i did was call them to find out that they thought i was currently still using my cellphone that I CANCELLED ALMOST A YEAR AGO!!! At the end of wasting an hour talking to the employees, they said that one of the other employees had made a mistake in putting the adress
I manage 50 phones for our company with Verizon. We had ATT as our email provider. 2 months ago, text emails to vtext,com stopped working or went through many hours later. ATT said it was a Verizon problem, Verizon said it was an ATT problem. Verizon proved it was an ATT problem with their mail server. Persistent Transient Failure bounces. ATT refused to a) admit it was their problem and b) refused to fix the problem. It is impossible to communicate directly to the NOC ATT people, even the ATT customer service rep (who went WAY beyond her realm of responsibility trying to help me get the problem fixed) can not communicate directly with them. She was reprimanded for even trying. They kept canceling my trouble ticket saying they could not duplicate the problem (they could not get or even use a Verizon phone to test, against ATT policy) or they did not have enough info. I emailed them hundreds of bounce notices over a 4 week period to no avail. Needless to say ATT is no longer our email provider and we switched our DSL service. The NEW ATT sure seems like the OLD ATT…
James Adams, you’re an idiot. I mean, seriously, EVERYBODY has the right to Freedom of Speech. Read the Bill of Rights. It doesn’t say, “However, this amendment does not apply to teenagers”, does it? No.
And AT&T sucks. Big time. I had cancelled my cell phone there a while ago, and they’re still sending me bills! I actually don’t believe you’re that old yourself. You don’t use correct grammar, and you don’t speak properly. You’re hilarious.
Who spends months replying to comments on here? Do you even have a life?
AT&T sucks sloppy bottom ass!! Never have I had such a crappy experience with a company!
I recently sent in a defective phone for replacement under warranty. (Nokia 6555 with the cheesy charge jack issue). They sent me back their typical used “refurbished” replacement which seemed to work OK at first.
A few days later, UPS comes cruising up my drive and drops off a box from AT&T. Inside I find the original “defective” (non-charging) phone and a letter from AT&T.
AT&T claimed the defective phone I sent to them was “Cracked, Damaged, Smashed, Chewed, Plastics/Faceplate”. WTF does that mean?
Upon further examination, there was a little arrow sticker AT&T placed on the “defective charger jack” phone, pointing to a very small superficial scratch on the face plate. This was almost un-noticeable, normal wear and tear likely caused by the insides of a purse. The small scratch had absolutely nothing to do with phone function whatsoever! The letter stated I was to be charged $115.00 for the SCRATCH ON THE PHONE!!! Shit, if I would have known I would be charged for the promised Manufacturer WARRANTY service, the defective phone may have found its way to the bottom of a pond instead; for the loss coverage.
I initially wasted over two hours of my time on the phone to AT&T regarding this. I was met with incompetence, denial, rudeness, and general indiscretion. Not at any time was any consideration given for the shitty service or stupid conclusions by some dipshit in the warranty department.
I finally lost my cool. I had been paying a hefty price every month for cell phone service which was mediocre at best. I had no AT&T wireless service at my house since I started with them, but was constantly told and tolerated “we have a new tower in your area installing soon”. That was ok for a while, since the phone did work when I drove a mile away.
At that point I was so done tolerating their incompetence, I sent their POS replacement phone back, and cancelled my cellular service contract for lack of service at my residence.
Still I met with resistance! To save the $115 for the “Cracked, Damaged, Smashed, Chewed, Plastics/Faceplate” phone, I told them I just wanted to send back their 3 day old replacement phone instead. I told them I would just buy a phone on ebay or something instead. That request was met with several different stupid representatives that just couldn’t quite understand the concept of common sense. In a way it was funny, yet sad. I managed to get an RMA number out of one the dumbasses and she emailed me a prepaid shipping label. I sent the phone back to them in a BIG, HEAVY box.
Oh, there’s more. In order to avoid early termination fees, apparently another department needs to confirm AT&T’s closest tower is 12 miles away in mountainous country. The rep I had on the phone “kind of” believed me there was no service here, but not really. She told me I needed proof of my residential address, and then fax that to the ETFRELO dept. which would confirm the lack of service. I guess us customers all lie and can not be believed. I hate that crap. I asked if someone was coming out with a cell phone to check service. Nope: they just look at the map. Whatever….Stupid AH’s.
For their proof, I asked her to look at my AT&T landline phone bill; she would see I have been a (ATT&T/SBC/Pacificbell) customer for the past 28 years, the last 11 years at the current residence. Naw, that wasn’t good enough, I must be a liar and cheat, send me to the gallows to have my head chopped, or FAX me your proof because “we can’t access those records” WTF??? You are AT&T, right?????
Anyways, I don’t know the current status. ATT&T has limited hours that don’t mesh with my schedule. I suppose I must waste my lunch break to call them. They shut off my online access when I cancelled. That’s ok, just another reason to share with EVERY SINGLE PERSON I MEET TO SAY THAT AT&T CAN SUCK A MAN WHORE BOTTOM’S ASS AFTER A LONG GAY PRIDE HOLIDAY WEEKEND!!!@
Children do not have freedom of speech, if they did Schools would not be able to tell them to be quiet, but you show your ignorance opening your pie hole.
DCON-
I take it you do not read warranties for any product? Do not feel bad, most people do not and to be honest I did not until you posted this. Guess what, it cover only device manufacturer defects such has defective program, it does not apply to damage to the case, or water damage.
So guess what I then went and looked at my flat screen warranty, same thing,
Scratches are not covered under either warranty, Since ATT does not make the phone and this seems to apply to all products maybe you should be mad at the manufacturer?
As for the early termination fee, why would you keep a service that was so bad for so long only to cancel it after the phone was sent back to you? I would call you a liar they may not, but I will, you are either a liar, or an idiot take your pick
Att wireless is still Cingular, or do you not bother to look at your phone and things in it that say Cingular?
FYI suicide is an option juxtaposed to you whining about your malfunctioning brain on here.
in january i received my phone bill which came out to a staggering 370 dollars . im only paying for one phone line and a wireless card for my laptop , my main issue is with the wireless card ….first off
i buy this lap top so i figured id buy a wireless card i head to the local at&t and set one up , the clerk lied through his teeth to make a fucking sell , he tells me that the wireless internet would only have a charge of ten dollars added to my account (which at the time i was only paying 75 dollars) so i take it…..i use my laptop for work so i figured it was a good deal …he explained how to install the software for it and the direction he gave was totally wrong , i had to go to the apple store to get the particular software for it …..and to top it off he never told me that they would charge per download he told me it was unlimited for just 10 bucks …..here i am using it all on the cool , and when i get my bill its almost equal to my rent !!!! what the fuck!!!!!
i dunno i dont see why this shit has to be pricey …fuck that !
AT and T absolutely sucked, they transferred my call 10 times and they will not answer me directly, 10 customer reps will tell me 10 different stories, when I ask for rebate, they will tell me they don’t owe me anything. When i purchased a phone from them in 2008, they signed a contract and sent me a receipt of $300, now they said my phone is only worth $50 and they will not return any rebate back to me and they laughed at me, what kind of company treat their customers this way? And they call themselves the best phone company???? LIARS!!!
Thanks to Jennie, Eric along with your head cheer leader, James Adams, for letting the public know just what an arrogant, hypocritical, sleazy den of flimflam artists awaits anyone masochistic enough to sign a contract with AT&T. I’ve held a bias against them, based mostly on a fraudulent billing scandal for which they were fined in a number of states (see http://www.consumeraffairs.com/news04/2005/mn_att.html), but wanted to at least find out if they have made any efforts to mend their ways before dismissing their products out of hand. The attitudes conveyed by Jennie and Eric dispelled any such hopes; anyone doing business with AT&T can expect to pay dearly for what’s buried in the fine print, if it is even disclosed at all. Of course, anyone who hasn’t read and memorized tens, maybe hundreds of pages of fine print is just an idiot or a liar. I’ll avoid AT&T at all costs; I’ll bet they’ll die a well deserved death once they’ve completely alienated the last of the only people keeping them in business, their customers. With friends like you, AT&T hardly needs enemies.
PS: Hats off to Sean, for refusing to go along with this scam. Good luck with the unemployment claim; you might consider a whistle blower suit, if you can document that you were asked to do anything illegal.
You are a twit at best you list the downside of the land line company that did this before Cingular combined with them, or used their name. AT&T mobility aka Cingular was not in that law suit. You say a number of states but only list one, are you that stupid? Go join whatever company you want, cause honestly I will still be here to point out people on here being STUPID, LAZY or not accepting blame for their own actions. You fall into the above categories.
Funny thing is I have stock in all the major companies so no matter where you go you will still be helping me LOL. I love stupid people.
And Eric telling some idiot customer that it was a liar, does not mean he was wrong, he offered to prove it, which is more then you did only listing one state.
That’s right, GO GET-EM! Let’s see, from the story and links on the page referenced, I saw Minnesota, Missouri, Florida and a fine to the FCC; they all list actions taken by AT&T under its current name, though maybe the author should have asked you first. I also remember a local story about a settlement in Massachusetts, but I’m too lazy and stupid to dig up any information on that one. I’d love to chat some more, but I’m too busy initiating actions for which I won’t accept the blame.
You come on here and say you thought about AT&T but after reading this you changed your mind. That matters why? As far as Sean, he is either a liar or an idiot. As employees we sign COBC, part of that requires us to never push or lie to the customer. If we do we get fired for the cobc violation, if a manager asks us to violate that cobc we are required to turn him or her in. do not sign the cobc means you do not have a job. not following it means you are fired. sean claims he worked here then he would know the number to call to turn in those violations anonymously. so yeah he is a liar, or he got fired for violating cobc and screwing customers over then wanted to come out the hero. code of business conduct cause i knew you would ask it is not an option your job depends on you following it.
I had att for 10 days because they had the “international plan” They should call it the “International Bend over plan”
I canceled it and somehow my bill was over $366. They gave me an excuse about how I was in another billing cycle and that I only had 2MB of transfer during the time I was overseas so I was charged for the usage.
The reason why I canceled was because of all the bad reviews. The bottom line is that the way they charge is down right wrong.
David,
Sometimes some of those charges are wrong did you call back and request we look at it? keep calling back until you get a rep that knows their job.
[…] server is plugged into the larger series of tubes by AT&T’s aDSL. This has been a very long series of headaches, reaching its pinnacle when the person who put […]
1. They are liars, and horrible at lying. The new AT&T was founded in 1983 as Southwestern Bell Corporation. In 1995, they announced they would be changing their name to SBC Communications, Inc. in a move to improve their global image and reach. Then they claimed that not only was “SBC� not an acronym for Southwestern Bell Corporation, but that it didn’t stand for anything at all. Oh, that makes sense.
2. They lied to the FCC and American people about allowing competitors to have access to their markets. They told the FCC that they would allow competitors to have access to local markets where SBC (AT&T) had a monopoly if the FCC would approve their acquisition of Ameritech. The FCC agreed, and gave SBC monopolies in Illinois, Indiana, Michigan, Ohio, and Wisconsin. Then, SBC broke their promise and never allowed any competition in all five states.
3. They lied again, and stole American taxpayer money. In the early 1990’s, SBC and the other major telecommunications companies (Verizon, BellSouth and Qwest) made promises to upgrade the internet infrastructure of the United States with fiber optics by 2006. For this task, they were given $200 billion in taxpayer money by the Clinton administration. Instead of doing what they said, they pocketed most of the money and used the rest to build copper wiring for near-term profits from ADSL.
Now, the United States’ broadband speed ranking is, at best, 16th in the world, and the major telecom companies are complaining about not having enough money to upgrade. Their solution? Charge everybody more money; forget net neutrality.
4. AT&T is the United States’ second largest donor to political campaigns. Since 1990, they have contributed more than $36 million to both Republicans and Democrats. Their most important political issue now? Winning the right to profit by providing broadband internet access.
5. AT&T allows the National Security Agency (NSA) to monitor its customers’ communications without warrants. This violates the Foreign Intelligence Surveillance Act of 1978 and the First and Fourth Amendments of the Constitution of the United States. AT&T still has neither confirmed nor denied this. Are they hiding something? You decide.
6. In 2006, AT&T handed all of their international and domestic calling records over to the NSA. This was done in order to create a massive calling database.
7. Then they rewrote the rules on their privacy policy. The policy says that, “AT&T — not customers — owns customers’ confidential info and can use it ‘to protect its legitimate business interests, safeguard others, or respond to legal process.’ “
8. Finally, there is only one provider you can use if you want to use the Apple iPhone. Can you guess who it is? I’ll give you a hint:
Andrew on March 2nd, 2008 at 6:55 am
I called AT&T a while back because my internet connection was not as fast as I’d contracted for. It turns out that even though I contracted for the highest speed they advertised, someone at AT&T had bumped me down to a lower, cheaper speed! If you have AT&T, check your bill!!!
Has AT&T done this to you?
ryan on March 18th, 2008 at 11:18 am
Customer service sucks. Plan on waiting 1-2 hours to actually speak to
a customer service representative.
This inludes the 3 times you will get disconnected while waiting.
I turned in a shitty express wireless internet card 2 days after I
bought it. They were supposed to give me a COMPLETE refund.
Instead, they billed me for $50.16, and sent me to collections.
I wasted over 80 minutes trying to get the $50.16 removed. Fucking
assholes.
Henry Manyseng on April 3rd, 2008 at 1:52 am
I have been an AT&T customer for about over a year now. I been somewhat satisfied until now. Today I look at my bill. Turns out I have a total amount of $687.82 due in April 21 2008!! (It should have been like $70-$80 total amount that should be due) They say they charge me of overage in International call and some other federal bullshit charge, but we use pre-paid card from the past and we never had a problem until now! They shouldnt have charge us. Right now I am so fuckin mad!!! How is this possible!! I swear AT&T are fuckin dumbasses! If they dont fix this bill I am surely going to cancel on their ass!
This is not the first time that has happen. When I received the modem from them. They charge me double.
So I ask them why they do that. They said they sent me an REBATE for it which has been over 6-7 months now that I have not received yet.
YOU KNOW WHAT?? I might just cancel it for good.
barry on April 22nd, 2008 at 9:56 am
i heard that they are trying to get a new law so that they can cut you off the internet if you say bad things about them! and do not forget that Alexander Bell stole the phone! this company has been a cimminal since day one !
Tremanoid on April 28th, 2008 at 2:56 pm
It’s no joke. Beginning earlier this year, AT&T Wireless began to charge customers who pay their bills in their stores
Chris on April 28th, 2008 at 9:25 pm
As far as at&t not upgrading to add for fiber optic cable to their nation wide broadband network, then how do you explain U-verse. at&t U-verse requires that fiber optic cable be within 3000 ft of a consumers home in order to get it. And how about newer subdivisions in many at&t service area where they are not laying any copper cable at all, it is fiber optic cable right to the house. As far as broadband network upgrades are concerned, from what I have read online, in the media, and heard from union sources, at&t is doing a very good job at upgrading their broadband network heck, there are a ton of people here in the Kansas City metro area who are able to get U-Verse broad band now thanks to the installation of a more extensive fiber network, but were unable to get regular dsl before.
Dan on May 27th, 2008 at 12:09 pm
My daughters clip that holds the charger into her phone broke. Poor design. The phone had a one year warranty, so I called AT&T and they will not cover it under warranty because it is physical damage. WTF??
I spend $300 bucks a month with these people(cell and uverse) and they will bicker over a twenty dollar charger.
I guess I will have to take them to small claims court to get my twenty dollar charger for a $300 phone.
Mary Ann on June 2nd, 2008 at 2:13 pm
Trying to add minutes to our son’s calling card for use in Iraq. Automated systems infuriating and disfunctional. After 2 days, finally got 3 humans who were nice individually, but the system is totally messed up and to be avoided.
Greg on June 3rd, 2008 at 2:47 pm
Yes, I agree, they are liars - and cheats for that matter. Appreciate it if you would let me rant about an unethical and possibly illegal situation I’m going through. I wanted to downgrade my data plan to the plans I was offered when I bought the Palm Treo as well as I extended my contract 2 more bloody years. I am paying $39.99/month for unlimited data and 1500 text however I’m willing to go with little or no internet usage so I can cut down on costs and to not waste time on the slow internet connection and poor experience. I just spoke to an ATT rep who said that they don’t offer those programs anymore on PDA’s and the least expensive program is $34.99. Whoopdefrickendoo!! She suggested that if I want to save money on data plans that I go with an alternative phone. I just spent $300 on the Treo last year lady!! Let alone I would probably have to pay for a new phone unless I re-upped for another 2 bloody years with ATT - not!! Overall, this smells like a money grubbing scam and possibly illegal no less.
Dion Fotopoulos on June 9th, 2008 at 9:31 am
I cannot tell you how much AT&T SUCKS! I was fooled in to buying a $299 black berry curve for my niece who just graduated the army and was shipping out to Germany! 18 year old girl leaving home for the first time, IN THE UNITED STATES ARMY!
So I wanted to get her a phone on my account so she could stay in touch with her mother. The “Sales Representative” LIED! Said “Oh everything will be fine…………uh what’s your credit card?”.
THEN THEY BILLED ME $600 for two phones I don’t use (one I cant use its in Germany).
I stick with NEXTEL!
God Bless you all and the Armed Services.
true on June 10th, 2008 at 11:56 pm
Told me my first bill would be prorated for the 6 days prior to the new billing cycle. The bill arrives and I pay 190 thinking it is my bill plus proration. No. It is just for those days. No one can explain it. They emailed the guy I originally talked to so he could call me. Its been 3 days no call. I have unlimited everything. Should be 150. My bill came. Its. 350. Guess what? No one knows why. Class action law suit anyone? I’m in. I miss cricket. Flat rate. Reasonable. Great customer service. Lured away by the crackberry. Lawsuit. Stop bitching. Start a revolution. Time to. Take down the big dogs.
Stewart on June 11th, 2008 at 11:28 am
“This is an AT&T free message: Move to GoPhone, get a phone rebate and keep same #!A? Last time to refill current acct is 6/30 & service will be shut down on 7/31. Call 800-678-340#”
I’ve been getting this almost daily.
I had an old EVO (prepaid) phone with CellularOne. ATT bought out Cell One and changed the EVO phones to the new Go Phones. Shutting the service down and telling everyone to “upgrade”. The only “upgrade” was the bill.
The free-text feature which was included in my plan had now upgraded to additional fee of $20. My previous free night and weekends upgraded to $30. The website upgraded to ATT and became more sophisticated while removing the support forums. The price of the phones increased from free, to at least 10 bucks.
Basically, service that used to cost $42 now costs $90. Plus $10 for a phone. The service provided by CellularOne, when bought by ATT, more than doubled.
So I figured I’d try for a contract phone. I have bad credit so I decided to pay the $120 deposit CellularOne required. Come to find out, ATT upgraded the deposit amount to over $500.
ATT promised a rebate if you switch from EVO to Go phone. Wow, a $10 rebate off of a phone that was supposed to be free anyway!
Stewart on June 11th, 2008 at 11:35 am
My girlfriend also had an EVO phone. She called ATT to “upgrade” to the Go Phone and ordered her phone (she didn’t get the $10 rebate either). An hour later, her father offered to stick her on their family plan, so she called ATT to cancel her Go Phone order. “Oh we’re sorry ma’am. Once you place an order you can’t cancel. If you don’t want the GoPhone you just ordered, you’ll have to ship it back to us.” “Will I be refunded my money?” “I’m sorry miss, but we are unable to issue a refund on prepaid accounts.”
Steve on June 14th, 2008 at 3:20 pm
Response to your lies:
1. What? How is changing their name to SBC which doesn’t mean anything a lie? It’s just a name man, let it go.
2. They didn’t allow competitors into their markets? Open a phone book. In the front are the names of multiple companies you can buy service from. Quest, Birch Telecom and The Pager & Phone Co. are just a few that are in my area. I call that competition.
3. What are all those guys doing hooking up those giant boxes around neighborhoods to provide dsl to people like me who couldn’t get it before? That looks like their splicing fiber optics cable to me.
4. All major companies donate money to political campaigns. AT&T has donated to both parties so that makes them supporters of bipartisan politics. How can that be bad?
5. It’s the NSA. Get over it.
6. Again, the NSA. And by the way, where is your proof?
7. What?
8. Actually the iphone will work on T-Mobile’s network too. They just can’t sell the phone, but there are several on-line sites where you can buy an iphone that will work on t-mobile’s network. Next time do a little homework and provide some facts before you badmouth a company.
David on July 8th, 2008 at 8:59 am
I HATE AT&T For two weeks I have been trying to get a simple DSL SERVICE but they can not provide this service. They either lose my account information or they have outage. When I call them they put me through 10 different automated voice services which can not get me to the right department. After waiting on line for an hour they do get me to a live person they just say we are sorry and we are working to resolve your issue.
Dean Beavers on July 12th, 2008 at 9:26 pm
AT&T Promised me an upgrade on my phone like a week early I explained to them that I wanted the I phone for my sons birthday July 11th, and they said no problem, they said If I had any problems to call customer service, and after waiting in line for hours they said they can’t do it customer service said no way. leaving me breaking my very first promise to my kid ever. since then I refuse to answer any calls made from someone using at&t as there phone service, all my family members have it because we all had cingular and they treated us right!! back when cingular had it you could get an upgrade every 11 months not with at&t its every 18 months. I make my family members call me from any phone that does not have at&t as there service provider. I left my sister on the road stranded until she found someone who had verizon and called me from that number.
DEAN on July 14th, 2008 at 6:57 pm
APPLE You made a very large mistake giving at&t all the rights to your Iphone.
Paul on July 22nd, 2008 at 4:37 pm
CUSTOMER DIS-SERVICE
The customer service has just about convinced me to do away with AT&T phone and internet service. I would have to pay to get cable line to my home, but this expense is less than the frustration of “we will have it fixed tomorrow” repeatedly given when it possible to talk to someone at customer service.
Tess on July 24th, 2008 at 9:00 pm
I was charged regular rate for calls I made to the Philippines. I had the international long distance package for $3.99/min to make my calls to the Philippines for 21 cents/min. I was told that the last time I had international calling package for $3.99/month, was on Sept 2007. I did not authorize to have this package removed. There is no way I would make these calls if I did not have the international calling package.
I have spoken to numerous customer representatives and their supervisors, and was told that there is nothing they can do for me.
lymdseu on August 1st, 2008 at 11:01 pm
Wtf?? Why do u people think att bought cingular?? Check your facts cingular bought att it was just a name change so don’t say cingular treated you right when att never took over cingular it was a stupid name change
chuck on August 4th, 2008 at 3:33 pm
AT&T need to be taught a lession. A hard lession. We need a war on ATT.
NoMoreATT on August 10th, 2008 at 12:28 am
I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I’m not paying for something I didn’t ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.
That’s the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn’t even work half the time!!
The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP’s DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn’t in my area even though I moved just two blocks away. I called ATT to ask why, and they said DSL is available in my area, that i don’t have to pay a $100 deposit anymore, and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.
I am not paying this outrageous bill. They’re charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN’T have.
Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??
ATT Sucks on August 15th, 2008 at 12:17 am
Two to add to the list:
1. ATT spams my cellphone with text messages
2. There is no way to block text messages or calls from a specific number. How can a phone have the technology to browse the internet, play video games, and capture audio and video from my phone, yet lack such a basic function as blocking calls and text?
Gail on August 16th, 2008 at 4:10 pm
ATT customer service = lip service.
They will tell you anything to get you off the phone.
They apologize for every mistake and mean none of it.
They screw you and laugh all the way.
Class action
Citizen action
Military action.
It all works for me.
Craig Kesner on August 18th, 2008 at 10:01 pm
AT&T is installing u-vers in my neighborhood and sent a sales person by to set up a change over. I spend a bunch of time with this person who was most helpful and I was looking forward to the switch for faster broadband as I have the 2.5meg at this time. After we filled out all the paperwork and they were putting in the final order I was informed the I must put a credit card on file to secure the order. I said are you out of you minds, as I have been a customer for over 19 years and have never missed a payment with my bill running $80 to $100 per month? They said I am sorry but it is policy! The salesperson then asked for a supervisor and suggested that they were going to lose a long time customer over this, to which they said they would not make and exception. So I said tell them my policy would be to cut off AT&T and move my service to Cox Cable. What a bunch of jerks. I have also been a Mac fan boy since 1985 and even though I love Apple and have purchased over 20 Mac’s, I would not buy a iPhone just because of the rip off price AT&T charges for their service. I love the way they treat their customers! Not! 19 year and I must put up a credit card! Get Cox and tell AT&T to get lost! Hopefully they will end up like GTE which was also a great phone company! Ha!
Craig Kuttesch on August 20th, 2008 at 7:45 pm
My wife and I went to ATT for phone service and high speed 3 months ago and it has not worked for 1 day since we did.
We are trapped in the ATT black hole -non existent customer service loop and are awaiting disconnection and collection harrasment for a $360.00 phone bill for the first month of service that still doesn’t work. (At ALL) The PUC and the Texas State Attorney Generals Office have done nothing to reconcile the problem. (Welcome to the era of ripping people off!)I stopped using ATT services 26 years ago because they were ripping me off for astinomical amounts of money and against my better judgement (Because they were the only game in town - made the fatal mistake of asking for phone service from them)They are worse now than they were 26 years ago. But this is of No matter because I have cost them 100’s of thousands of dollars over the years telling everyone that I come into contact with not to use them(unless you like to be ripped off).Looks like I will be taking another 26 years to not buy from ATT again.Do yourself a favor and shop elseware.
Michael on August 20th, 2008 at 10:36 pm
I agree ATT sucks BIG TIME ! Bunch of A Holes ! U verse should be called U - WORSE !
monica on August 21st, 2008 at 9:36 am
wah wah wah thats all i hear from all you people!!! bunch of cry babys AT&T has been good to me…. so no they don’t suck, the thing is you guys are all ignorant, because one, you dont know how to take care of your phones, two you want everything for free, and three yo only like to complaIN! tHINK ABOUT IT IF THIS WAS YOU COMPANY EITHR APPLE OR AT&T YOU GUYS WOULD BE DOING THE SAME THING , MANY PEOPLE DONT UNDERSTAND HOW A BUISNESS WORKS A BUISNESS WILL OFFER YOU THEIR BUISNESS TO MAKE PROFIT
meg on August 22nd, 2008 at 3:19 am
I guess i am not the only one that is displeased with the “new” ATT. I think i had to pay like a thousand dollars on one bill. They were charging me for calls I didn’t make. I just really hate them, I think I will finally cancel and get another phone carrier.
James Adams on August 24th, 2008 at 11:27 am
Wow all the responses here show just how stupid people are. Message number 3
International towers are just that, and no country can tell another country what to do, or how to do it, that comes under international law. They meaning international Towers are required to provide proof that you did use their towers.
So rather then accept responsibility for your actions, and be an adult, you want to blame a company that has zero to do with your charges. Way to be a mature adult maybe you should cancel your service and never get a cell phone since you are not responsible enough for your actions.
Response number 7
Who made your daughters cell phone? Was it AT&T, or does it say Nokia, Samsung, Motorola.
See when I buy a product at a store I can take it back within 30 days and after that I have to deal with the manufacturer of the product. I guess if you cannot understand that AT&T does not make a product you are not smart enough to own a phone, send it back and never ever have Cell phones.
Response number 10
I spent the better part of my life in the US Army, and how on God’s green earth do you graduate the U.S. Army? You graduate basic training, and then AIT to become Soldiers who can serve in the Army, but you do not “Graduate” the Army.
Since you cannot understand that how could you understand you would need to pay full price for the blackberry, then get it unlocked to use over there?
It is amazing that we serve our country like me become disabled so that people can be stupid. You are welcome for your freedom to be stupid.
Okay I can see from all the responses that you want to blame others for your lack of business understanding.
When I took my IT course I was taught that in the beginning Cell phone companies made lots of 2500 and sold them to Cell phone providers, good for the providers bad for the Makers. So when contracts came due they stopped selling them in lots, and now sell them full price to the provider, Verizon and one other company still has a contract when it comes due, no more free phones because you screwed up your cell phone.
Also Motorola has to sell its wireless division because they are not making money (Yes because of Verizon still handing them out) Siemans went the way of the DODO bird soon others may.
People here want to whine and not accept responsibility for their own actions and then want to blame the provider.
Next time you see a person who served please take the time to say thank you for giving us the right to be free, and the right to not be mature.
CDS on August 25th, 2008 at 5:24 pm
We install upgrade and design business process and along with it internet access for small business. Without exageration every single install that ATT has been involved with since they purchased Bell South has been a total disaster. From forwading numbers to unknown addresses to loosing 800 numbers to giving away static IP addresses assigned to equipment. ATT is an illigal monopolly and there is nothing that the public will ever be able to do about it. They are beyond public reach!…
CDS on August 25th, 2008 at 5:37 pm
James Adams, just because you served does not mean that you yourself are immune to STUPIDITY! I’m not saying that everyone in here is correct but you sound like you work for AT&T’s relations department.
I believe that this site is called “8 reasons why ATT SUCKS”, not “a bunch of longwinded pompous paragraphs that defend AT&T extremely poor quality of service”. And yes I am qualified to say AT&T suck as I was in the telecom industry for 8 years and never has the quality of service ever been as poor as what is represented by AT&T today.
James Adams on August 25th, 2008 at 7:32 pm
#32 CDS You cannot show me where I was incorrect, and because you cannot you are trying to insult me.
I was an IT tech and now I sit at home and collect Pay from the injuries I sustained, in other words you are paying me to do nothing.
I believe someone that puts their life into something for 20 years is qualified, not some fool who got fired Probably by AT&T who only did 8. So no you are not qualified, and you could not address the business aspect of my statement.
Maybe you should learn when to shut your pie hole since you contributed nothing worth value.
I am not defending all of AT&T, nor did I address things that I know are wrong, but unlike you I expect people to be responsible for their own actions, and since you could not be responsible enough to put in 20 years, your opinion matters very little.
Why did AT&T fire you?
Signed Pompous
mike on August 26th, 2008 at 7:14 pm
I had uverse installed 08/01/08, installer fell threw the ceiling, new cable was ran across the yard, switched from us cellular to att cell phone, sent all paper work for rebate on new phone, rebate denied. Called everyday to find out when my hole will be fixed and cable buried. Have not heard from anybody about what they are doing to fix it. When I talk to someone they say they understand and will get a manager to call and guess what, no one calls.
Wildman on August 27th, 2008 at 11:32 am
Had a Bellsouth contract when att bought them out. After a few months of paying the SAME EXACT AMOUNT as we always did every month over the phone, our phone was disconnected.A few days later we got a bill for around $800. Called them and got the usual jerking around till we got a hold of billing. They said they canceled our contract because of the long distance we had on our original contract. As far as I know , they have to honor the contracts held by the company they bought. Explaining that NUMEROUS times to them, we got reconnected. Then the next bill came,…..50 dollars more than it shouldve been. Called the clowns some more, got the run around again. This time they signed us up for a long distance service we never asked for. Nor were we required to have due to our old contract, that was still in effect.
That whole ordeal took about 2 months to straighten out, and only after we got the Georgia PSC involved.
When my wife started to explain the situation to the PSC rep, the rep would practically finish my wifes sentences for her. They knew the problem to a T.
That was last years grief.
Just today, we got a bill for $310, and our phone is disconnected (after making our normal monthly payments,…on time). I have no idea what bullshit they will try this time, but Im sure its going to be a ton of fun.
Yes AT&T sucks.
tracy on August 31st, 2008 at 6:57 pm
I was in another town 40 miles away from home when my go phone stopped working. I assumed my payment was due or my minutes were up so I got online at a friends house to pay and my pin number was “wrong”. I tried to call customer service but it was Sunday so no one was available. So I called the number to purchase service and lo and behold they were available. The first person I talked to I told I simply wanted to pay my bill and she transferred me somewhere (space) and I was on hold 25 minutes. Used my friends cell phone and called again while still on hold on the land line. Told a guy the same story and he apologized and gave me the run around for half an hour and then said he was going to transfer me to someone at a store who was going to put one hour of time on my phone to get me by. He transfers me again and the guy proceeds to tell me he can’t do anything. WTF! After over an hour of my time. The guy tells me that the guy before gave me the run around knowing he couldn’t help me and transferred me so someone else could tell me. I drive home 40 miles to check on my son and find my pin number. Lo and behold my pin is correct. Still can’t pay the bill online. Talk to a person again and they say my bill isn’t late and I have plenty of minutes. She has no idea why my phone won’t work and transfers me to someone who says sorry but it’s Sunday we can’t fix problems or even guess whats wrong until Monday. So I tell the guy what I think of their crappy service and hang up. My boyfriend says let me see your phone and pulls out the sim card puts it back in and viola the phone works. WTF! Ok I feel a little stupid that it was that easy to fix but come on after two hours on the phone and 40 miles later not one freakin idiot at ATT could think of that…..STUPID idiots.
stephen on September 1st, 2008 at 6:12 am
I have the 450 anytime minutes with 5000 nights and weekends minutes with “unlimited mobile to mobile” Ok, unlimited mobile to mobile means i can call any att customer and i can talk as long as i want right??? Well what they didn’t mention is that it will use all of your night and weekend minutes first, and then when you run out, your unlimited M to M kicks in. So if you want to call anybody else who is not an att customer.. Your screwed, because u don’t have anymore minutes.
CDS on September 2nd, 2008 at 8:16 am
James Adams, Unlike you I have never or would ever work at or for ATT and you are still a fool.
Chelle on September 2nd, 2008 at 11:25 am
We are trying to discintinue our service with ATT and we gave been denied lol, they are actually telling us that we can not discontinue or service until the remainder of a bill they say we owe is paid in full! We cancelled our service because the options we have on our phone are useless yet we are charged for them anyway, privacy blocker does not work by the way! Our internet speed is much slower than what we are paying for and they wont credit us back the difference, our cell phones have reception only in certain areas etc!
James Adams on September 4th, 2008 at 6:53 am
Reply to Number 38 CDS, are you capable of reading comprehension? I have never worked for AT&T and never said I did. You still cannot dispute what I said, oh wait, you call me the fool. Oh but I have had T-Mobile, Verizon, Sprint, and ATT. I have yet to find the perfect service. Although I am a Subscriber and not an expert I expect certain things from a company.
I do not expect any Cell phone company to pay me to use their cell phones. But from a business stand point that would destroy that provider. If I use something I pay it, that simple. I do not whine because they would not credit it, or take it away, I never call, but when I did call T-mobile because my phone was stolen, and the response I got was Sucks to be you, my response was See ya.
My 18 year old has a Gophone and when he had issues ATT told him they were not trained on the gophone and he had to use GOphone people. I found it funny that most ATT people do not realize that you can take your Sim card out of your phone and use a gophone, seeing that gophones are cheaper I can see why they would not tell anyone that.
Dale Bennett on September 7th, 2008 at 1:40 pm
More on why AT&T Really sucks at www.att-reallysucks.com .
James Adams on September 8th, 2008 at 6:49 am
Number 41
Dale how is it you hold them responsible for your failure to properly manage your money? It is your fiduciary responsibility to manage your bank accounts, not ATT, or any other Company you feel like blaming because you failed. It is your responsibility to track your payments, deposits, and Balance your account. Based on your letter you posted you failed to do that, and when you could not find who to blame for your Overdrafting your accounts you blame ATT. Who is next Direct TV? or anyone other than you cause you will not accept responsibility for your own actions?
James Adams on September 8th, 2008 at 6:58 am
They should re-label this site or at least the responses in here.
People who cannot accept responsibility for their own actions and instead of shutting up they want to show the world how really STUPID they are.
My car ran out of gas, and since Direct TV is my provider it must be there fault. Oh wait nevermind I know how to manage my money, and my car never ran out of gas, and Direct TV has never missed a payment.
The sad truth is Dale represents most of the posters in here as someone that cannot take or accept responsibility for their own actions.
If you want to hate a company then hate them, there are many reasons listed why to hate AT&T.
But I do enjoy all those who post in here that show they are not adult enough or mature enough to accept responsibility for their own actions, it gives me something to talk about at the VFW.
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot . Everyone has had problems with AT&T . Their customer service is provided by telemarketers . They will offer you a package for a certain rate & always charge you more. AT&T’s customer service reps. will always lie to you to make a sale . They are basically instructed to . If they tell you we are going to give you cash back be prepared to call repeatedly if you really expect to see a check . DirecTV James ? I have DirecTV & can tell you what they say you will be charged , you will be charged . So James if you have a problem with AT&T I guess you must be a liberal . Nice . Most of these complainers are probably on welfare right James . I don’t think anyone wants AT&T to manage their bank account . Just live up to their end of the deal . They have never been able to do that .
James Adams on September 8th, 2008 at 8:22 pm
You did see I have ATT as my cell phone provider and have had them for a while, I have never had a problem with them, so how do you account for that? Ahh Glenn you seem not able to understand things. Guess what I have never had a call from AT&T, and Telemarketers call, how come I do not get their calls? And instructed to lie? I would seriously doubt that, but you cannot back up what you are saying. I have to ask, are you ever happy? Did your wife leave you for some ATT guy?
Att told me mt bill was going to be so much per month give or take any overages I have. So far they were right. So how did they lie? I will not touch their Uverse but you are talking about ATT as a whole. So how did they lie?
If I have a problem with ATT? did you actually read what you wrote there? I guess thinking is not your strong suit?
ATT Cell phones have treated me great, but again I do not call cause I do not want to pay what I ran up, nor do I gripe because I expect someone to hand me a free hand out.
Glenn you should have kept your mouth shut as you did not help yourself in this. Only showed how utterely ignorant you are.
James Adams on September 9th, 2008 at 6:37 am
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot .— Everyone has had problems with AT&T — . Their customer service is provided by telemarketers .
Since you know how everyone on the planet feels about someone I want to ask you, how is my VA appointment going to go today? Come on Mr. Know-it-all tell me all about the VA. I am only asking because you clearly stated that you know Everyone. You did not say you know some people who have had issues, you clearly write you KNOW everyone. Either you KNOW everyone or you are just a Dumbass
Mark on September 9th, 2008 at 1:54 pm
I have had enough of the AT&T crap. Jeff Burton sorry you are still my driver and a a NASCAR fan i have supported you and AT&T but i have had enough. THEY SUCK. from customer service to tech help I have tried all i can but no more Comcast here i come.
James Adams on September 10th, 2008 at 6:50 am
Okay while at my VA Appointment yesterday I ran into a Vet from Iraq. He is missing a leg, and is quite young. I thanked him for his service as I do all my brothers in arms. We got to talking, I found out he works for AT&T. I was stunned at how they treat them.
He said they get paid lower then most other cell phone customer care reps, and back in March they voted a .96 cents raise. He said he is in some union and they were going to strike, but they voted for the raise.
AT&T gave them a bonus check, and on the next pay check they got the raise, so far it sounded okay. Then he said the very next check they took everyone right back down to what they were making. Come on a .96 raise and they took it away? He proceeds to tell me the Company has 73 million Customers, yet they can not give them the raise?
I asked him why he stayed there he said because they hire handicap people and he would rather work then not. I asked him why he thought they did not pay it. He told me they are crediting people so much that they are not making any money on their Cell phones, they have to rely on their other sources to make money.
Glenn you might be glad to know they do not call out to sell you products, and therefor are not Telemarketers, but since you know everyone you already knew that.
People grow up accept responsibility for your actions, it is called being an adult. He did clarify that international calls do use international towers and must be paid by Law once the call is proven.
I asked him if he thought his sacrifice was worth it while in the sand box, he showed me his daughter and said yes.
I hope those of you on here whining because you had to pay a fee to upgrade, or pay for your usage are happy good people are suffering because of it. KEEP thinking about yourself.
Oh and he told me one of his most popular calls was-
I have been with AT&T for a very long time, I should get something from it.
You know how utterly stupid that is?
I have been using the same Gas station since I was a kid, they even knew when I left to serve the military, and when I came back we were friends, Since I always get my gas there I deserve a free month of gas! Come on now people use your heads, STOP BEING IDIOTS!
CDS on September 11th, 2008 at 5:32 pm
James Adams, Why don’t you go get bent!
This is for people to vent their anger at ATT, you know your former employer! Or are you still cleaning toilets there…… LOL
You’r still a fool
Mr AT&T on September 13th, 2008 at 7:01 pm
You people need to pay me on time ,lol,lol, All of you need to quit crying and got do some work for your drug ridden communities,and send me some more money lol.,lol,
Mr AT&T on September 13th, 2008 at 7:03 pm
Oh Yes,,, Please all of u need to get more education check your spelling before you post a note on here PLEASE
Mr AT&T on September 13th, 2008 at 7:07 pm
Tell me how your phone is working when your power goes out for a extended time “”” Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL
Mr AT&T on September 13th, 2008 at 7:08 pm
Tell me how your phone is working when your power goes out for a extended time “”” Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL”””””””””””””
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins know to make a change on my account which is there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down when the next the f@*%ing “service representative” gets on the line.
Sarah on September 16th, 2008 at 11:04 pm
#
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins N-O-W not know to make a change on my account which is T-H-E-I-R not there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down Should read I have decided to cancel the account, As soon as the Rep answer’s the phone. Next would imply you already had a rep. when the next the f@*%ing “service representative” gets on the line.
Since you failed at communicating your thoughts properly, are you sure it was “Their” fault? or are you not able to face your own short-comings?
what a loser
Scott on September 17th, 2008 at 8:43 am
I went to Indonesia in December 2007. I ended up sick and in the hospital so I didn’t have time to unlock my cell phone or find a local calling card.
I ended up getting charged over $5,000 from AT&T, mostly for data roaming for the phone checking the e-mail all the time.
If I had unlocked the phone and put in a local SIM chip I would have paid about $100 for the same amount of voice and data.
If I had had a BlackBerry instead of an iPhone I could have chosen a plan where my bill would have been under $1,000.
The week I was out of the hospital I purchased a local calling card and made calls to the United States for 10 cents a minute, and used up about 200x more data on a cable modem for $10.
I will never speak with or do business with AT&T for the rest of my life.
James A on September 18th, 2008 at 7:54 pm
#56 Scott you are an example of a child who is not getting his way, You used the phone and do not want to pay your bill, and instead of growing up you whine in here like a 3 year old child that did not get his way.
Anyone in here know of any Cell phone company that is still in business that either paid you to use their service, or paid for your abuse in another country?
I am pretty sure Scott that you will never understand what being a man is. So run along and cry like the little child you are.
I love this site it only proves how much people do not accept responsibility for their own actions.
Mel on September 19th, 2008 at 2:03 pm
We ordered DSL for our business. It took them a month to confirm the order. After the line was installed, it didn’t work. I have tried to get a technician to come to our building for the last week. After hours and hours on the phone (with numerous transfers), no one seems to know what is wrong with the line or how to get a technician out here. It has been extremely fustrating dealing with AT&T. AT&T is the worst company because: 1) Customer Service does not document their calls very well. 2) Even when a customer service person says that they will call you back, they don’t. 3) You can’t even place a complaint with their busines office because no one calls you back. 4) They do not have responsive technicians. AT&T has poor quality products and poor customer service.
Mr AT&T on September 20th, 2008 at 7:01 am
Hello, I have been writting as Mr AT&T I work for them and in a company suck up. Im so sorry for all the bad thing I posted on here. Its just that i have a very small prick and all the girls wont play with me. One day when I grow up and work for a real company that cares about it customers maybe I will grow some balls and become a man. But for now i will just hide here and spout garbage about a company that I know doesnt care about its customers.
Hula Girl on September 21st, 2008 at 4:42 pm
AT&T assisted and is assisting the federal government in spying on millions and millions of Americans! They funneled and continue to funnel YOUR private information from cellphone conversations, internet searches, websites you visit, and EMAILS you write and wrote…to government entities without ANY legal authorization whatsoever. The Electronic Frontier Foundation has filed a lawsuit against Bush and all his cronies on behalf of the American people. AT&T is a despicable company for assisting in this. In all actuality, this is N-A-Z-I stuff. Hitler used to tap everyones phone in Germany. Show AT&T that you are outraged and discontinue your service with them. THEY DON’T DESERVE YOUR BUSINESS!!! If they threaten to charge you a cancellation fee…tell them you’ll slap a lawsuit on them with Attorney General’s Office in your state so fast it will make their head spin. Also tell them that you’ll file charges against them with the FCC. Go to EFF to read about the lawsuit. This is HIGHLY important stuff people! So wakeup and pay attention. Your freedom and liberty are at stake here. You better take action if you value either one.
James A. on September 21st, 2008 at 5:21 pm
Wow Hula girl you are an Idiot.
I love the idiots on this site, and there bedroom Attorney advise.
Any other Conspiracies you think we need to know about? Are the Aliens still experimenting on you?
God I love the Stupid people on this site.
The ruling for Early Termination fees was not to elminate them but to reduce them. Hula girl you might want to learn about the legal system before you spout off, other wise keep talking you just prove my point, how STUPID people are on here.
James A. on September 21st, 2008 at 5:23 pm
Oh and Hula girl it was Verizon that had the Early Termination fee ruled against them not any other Cell phone provider.
God I love how stupid people are, so glad to know I ended up in a wheelchair protecting your rights to be Idiots!
James A. on September 21st, 2008 at 5:28 pm
For those of you who are smarter than a 2 year old, here is what is going on.
Rich Simmons on October 2nd, 2008 at 6:49 am
I was a customer with CellularOne (IT was a while back) since 99, who then was bought out by Cingular who was then bought out by guess who???? I’ve had free text messaging since the first day I bought my plan 9 years ago. In the past month they have taken away the free messaging and said they will not honor it anymore, so I told them to take their plan and stick it up the you know what! They did absolutely nothing to try and keep an almost 10 year customer. They are terrible!
Steve on October 5th, 2008 at 10:03 pm
I can’t stand AT&T. I swear they are changing my password without telling me. Literally yesterday, I was able to login just fine. Today, I go to login with the same password and it does not work any longer. What the hell? Then I go through the forgot password routine. It seems that the new passwords I assign to my account are just as transient because every single month I go through the same old bullshit. Thumbs down to them.
James A on October 7th, 2008 at 7:47 pm
Steve you kill me, of course AT&T has people who do nothing but go in and change your password, they get paid for it, cause a computer malfunction just makes way to much sense.
Rich you kill me as well, since when is a company required to honor an old company they bought out? Or its rate plans.
Oh and last time I checked Wall street, Cingular was not bought out by AT&T, they had to petition the courts to use the name because they bought it. See I do not doubt that because guess what my Internet is Cingular.wap or something like that.
Hell you can’t even get your facts straight,
I love the losers on this site. I always get a good laugh at just how lazy, stupid and immature you act. Please feel free to continue to make my day.
Bunch of losers LOL
James A on October 8th, 2008 at 7:21 am
I will be damned I just applied to AT&T for the position of screwing up peoples passwords to piss them off even more, and they told me it was $8.00 an hour and the job for screwing up Steve’s password was already taken! and here I thought he was just being stupid and not cleaning his PC out.
T-Bone on October 9th, 2008 at 9:40 am
ATT sucks in so many ways. I am being billed for the same phone number as a land line and a cell phone and when I tried to get it fixed my business phone would not work for over a week. So just pay the bill and suck it up.
Ru on October 16th, 2008 at 7:48 am
Not to mention their coverage is absolutely horrendous. I can’t get service anywhere, not even in my own fucking house. Fuck at&t, I can’t wait to switch to Verizon in a few months.
James A on October 16th, 2008 at 1:55 pm
Hi this is James A (the A stands for… well you know). I would like to decalre “I’M an IDIOT”. Please someone kick me, HARD!
Ha ha ha, LOL
You are still and idiot
Chris on October 17th, 2008 at 11:03 pm
I hate AT&T.
Chris on October 17th, 2008 at 11:04 pm
ATT is horrible place to work.
James A on October 19th, 2008 at 11:07 am
CDS I see you are still an Idiot, and now you are trying to impersonate me. You can pretend to be me on here but when it comes down to real life you fail, but that is nothing new for you, or half these losers.
Lauren on October 19th, 2008 at 9:54 pm
I just spent two hours dealing with them. The worst customer service I’ve ever dealt with, horrendous website and customer service reps that have NO idea what they’re talking about! Damn you AT&T. I hope you die in corporate hell!!!!!
James A(hole) on October 21st, 2008 at 2:02 pm
Once again this is James or maybe it’s Jamie because I sound like such a little bitch…
I’m sorry for calling all of you “losers” I know that in reality I’m the real and only loser in here.
By the way I’m still an IDIOT, Bu ha ha ha
Vassil on October 23rd, 2008 at 3:03 pm
Well, we know that they suck. this is why I started http://atthell.com, check it out
Scott_Bassman on October 24th, 2008 at 1:04 pm
ATT SUCKS!!!! - I had an appointment to get U-Verse installed with DSL (or so I thought). I scheduled the appointment over three weeks ago, and ATT even called and left a voice mail confirming the date and time range of the appointment. I thought all is going great, I should have known better. My appointment window was supposed to be between 12:00 - 2:00. It’s now 2:55 and I’ve since found out that there is no appointment scheduled today. If this is not bad enough, they said I was supposed to call and confirm the appointment, and since I didn’t that’s why nobody is at my house!! I told them I had the voice mail from ATT confirming the appointment, and that I shouldn’t have to call and confirm something that’s already been confirmed!!!
I just hope it’s better than Comcast once it’s finally hooked up.
Sad bassman in Katy, TX
AT&T sucks balls on October 26th, 2008 at 4:56 pm
well T-mobile now can work for the iphone. But fuck AT&T **** I hait them they are ******* and they suck **** all day they ****** suck. I hait all of them ****** people.They took 1000$ of our families accounts. every day becuse off well nothing.
Jennie on October 26th, 2008 at 11:25 pm
James, you’re amazing.
I actually do work AT&T, & the few customers I get everyday that are like you help restore my faith in humanity.
I’ve worked for them as a lowly peon sales rep for the past 4 years. Yeah, I’m one of the 6 people you actually talk to face to face when you have to drag your lazy asses in town because you couldn’t bear to wait on hold for 10 minutes.
There are things about my job that I absolutely hate. I think our quotas are absolutely ridiculous considering the economy right now, & I dread waking up in the morning to deal with sorry fools who (as said by James) just can’t handle taking responsibility for your own actions. Maybe the policies sound stupid as hell to you, but they’re put in place for critical business reasons that any educated person should understand.
Oh, and NO ONE GIVES A RIP if you’ve been a customer for 5 years. When you throw a royal fit because you believe you’re entitled to special priveledges, it just gives us something to laugh about in the breakroom later. Hate to tell you, but I’ve regularly chosen McDonalds over Burger King for the last 25 years, but I’ve never once demanded a free box of fries for my continued loyalty.
Also, before you storm into a store to complain about something you think is absurd on your bill, get out your terms of service and READ THE FINE PRINT ON YOUR CONTRACT. Whatever it is that you misunderstood and used on your phone and were billed for last month was probably in there somewhere! Sorry you got billed an additional $300 because your fat fingers kept accidentally activating the “Media Net” button and you actually got charged for it. Gasp. I guess you must not have bothered to READ that part of your agreement that warned you of those charges because either you don’t know how to do so, or you were in to big of a hurry.
Just some food for thought!
James A on October 27th, 2008 at 7:42 am
That young Vet and I were talking, and if half of what he says is true, this site does not even touch the Iceberg, He says he gets a lot of whining New yorkers who cry about everything under the sun, and think the world owes them, but what did you expect they are just that New Yorkers Nuff said.
He was telling me that a lot of the callers he gets are Jamaicans who call up with calls the Jamaica and they try to deny it, saying they have never been there, all the while they have a very strong Jamaican accent LOL
He told me he had a caller who wanted to know if he was going to be charged international charges in HI!
God I love stupid people, News flash just because you are from a state does not mean you should conduct yourself like a child from that state.
Geography was a required course in school when I was growing up when did that change? If you do not know it, HI is one of the 50 states!
If you think cause they work at a call center they are stupid and do not understand your accent, maybe you should go back to your little Island and stay there.
I have grown to like my visit to the VFW, we talk about all those on here and get a great laugh at how utterly stupid some people are. Some people should never own a cell phone, tv, or other appliance that requires them to know how to use it, or be a mature adult about it.
Like my young Vet says Cell phones should require an aptitude test.
Thank you all of you on here for giving us something other then war to talk about. CDS please feel free to continue to impersonate me, after all Impersonation is the highest form of flattery.
Ken on October 28th, 2008 at 6:31 pm
AT&T blows! I lost my internet connection for two months straight and all the swamies in india could not fix it. Tech support is like trying to communicate to an ant on a caffine buzz. “tank u surrr i wooood be appy do elp you wit dat!”
Good grief.
attsucks on November 1st, 2008 at 8:13 am
every time I try to upgrade my phone via the web, I get an automated email that my order was cancelled. Nobody knows why. I want to give those idiots more money, and the dumbos can’t figure out how to get my oder to go through. On hold now for 40 minutes — 2nd day, 5th f-in call. at least this rep finally understands the problem…
James A on November 2nd, 2008 at 10:57 am
In Response to number 82
How stupid are you? I mean if you get a new phone you do a new 2 year contract, yet you can leave and you sit here and whine about your ignorance on the computer. You call them idiots yet you are staying with them, who is the bigger idiot?
arlotone on November 6th, 2008 at 9:45 am
I used to have AT&T DSL and wireless phone and received a $15/month discount for bundling them together. When I got married, it was cheaper to move my wireless phone to my wife’s T-Mobile account, which worked so much better than AT&T’s wireless service (better call quality and no dropped calls). But when the iPhone came out, being the big Apple person I am, I decided to switch back to AT&T. Before I switched, I asked if I could still get that discount and they said yes. I actually asked two different people to make sure, and both said yes. This was an important part of my budgeting since the iPhone plans are so darn expensive. But the discount didn’t appear on my first two statements, so I called to see what was going on. Now three different people have told me that there is no such discount and never has been. To make matters worse, the DSL department blames the wireless department for the misinformation and vice versa. I feel like I’ve been bait-and-switched, but more importantly, I’m concerned that when I call and talk to someone at AT&T, they don’t necessarily represent or take accountability for the company as a whole. I could spend more time on the phone with these people, but my current plan is to wait until the iPhone is available on other carriers and then switch away from AT&T the first day it’s available.
Dan R on November 13th, 2008 at 12:50 pm
ATT has hit my final nerve. Not only have I taken over 40 hours out of my personal time to fix problems with their various services but today I find they are chargeing my my phone time with them. While I have free att to att calls the one from me to THEIR SERVICE numbers do not apply.
So not only did they over charge me for services and not deliver services that I paid for NOW I have to pay them EXTRA to get them to fix the problem they created by calling the numbers they told me to call.
The worst service topped off with the worst customer service I have seen in my life..
Dan Renfro
roman on November 15th, 2008 at 7:20 pm
AT&T does suck. And Im stuck with the crappy internet connection!!! they are the biggest liars ever, dont fall for theyre crap. They are SOOOOO annoying!! verizon is MUCH better.
Robert Chastain on November 19th, 2008 at 6:41 pm
My complaint to the BBB:
In July, when my wife and I moved to SF, CA, we set up service for phone (land), internet, and satellite TV. On 7/23/2008, when the Dish Network could not set up the dish in our apt., we immediately called AT&T to resolve the issue. Every time we called (including service set-up), they would connect us to the east coast AT&T which led to 1 hr. worth of phone transfers/holding time which led us over our alloted cellular minutes. Again, we cancelled ALL SERVICES on 7/23/2008 to a very lax employee who assured us she took care of it. We then got a bill for the services we were “receiving.” On August 26, we called again to cancel and were assured that we would receive no bill (except for the modem they sent us the day we called to subscribe). Yet still, we received another bill. This happened four times. Unfortunately, when I called them on 11/19/2008, they ONLY had record of the 8/26/2008 call to cancel, and not the first, third, or fourth calls! They “credited” back money from the internet and cable, but said they could do nothing for the phone service since I was “receiving” the service. I should note that this service was set up on 7/28/2008, while I called to cancel on 7/23/2008! While they reported today that I only owe them $32.13, I do not care. There is the principal that I cancelled this service several times, took several hours out of my life, and over $100 in cellular overage minutes all in vain. AT&T reports that they have no record of me calling them on/around 7/23 and that I did not cancel until 8/26 (who waits a month to cancel after a dish can’t be set up?!), but I know my cellular bill will not lie (it’s Verizon - not ATT).
Andy Kent on November 26th, 2008 at 5:54 pm
For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this..
I work for a smaller company, about 150 employees. There are also two other companies owned by the same person similar to mine in the United States, totaling all together around 300 employees. To connect those offices together as far as a computer network goes, we use a DSL line at our office and a Cisco VPN router. The demand for this VPN is not very high and is mostly used for remote network administration and the occasional access to other sites file and database/oracle servers. For those of you who know stuff about IT and what not, in order for this to work correctly we need to have what are called static IP’s or never changing internet protocol addresses to keep this up and going. So the service is actually three parts,base phone line DSL, and static IP’s with that.
Today in the morning I noticed that VPN link between our site and the other two sites in the US was down. Doing the usual, I reset the modem and tried again. Still nothing. This time, I reset the Cisco router, still nothing. Realizing I probably had a bigger issue going on, I called AT&T’s internet services line.
After some initial bullshit, the person on the phone notified me that the DSL service on the phone line in question had been disconnected. This is interesting because nobody EVER authrozied that.
We had some recent changes to our AT&T account like deleting 6 lines and porting over our main number to another service entirely. AT&T claimed that because of this, the main number had to be changed on our account, meaning the next number in line was set for that and that DSL line was the lucky winner. Ok, that’s all fine, but still…WHY WAS THE DSL SERVICE DISCONNECTED?
That question was not answered, all they could tell me was that it happend. Seems like they were a bit sour about all of those line disconnects.
There’s no limitations about having DSL on a main account number, in fact most anyone who has a home phone line and DSL has that situation. So again we’re left with the same question of why the service was removed from that line.
Lots of fucking around was done by Customer service as they continually passed me around from cubicle to cubicle. At one point I was told I was talking to someone from the “DSL escalation team” and finally after enough techical jargon from me, she admitted she was just another customer service rep.
Wow, ..ok..lets see what else they can do. They also made up not one but two dates on which they claimed and “order” was placed to disconnect the DSL service, however everyone knows there was never an order placed for that. The first person I talked to said the service was ordered to be disconnected on 11/21 another person said 11/24. Pathetic.
They told us they could not give us back our static IP’s and it would take up to 5 business days to get the DSL turned back on. Our response was, you just turned it off at the snap of a finger and you can’t turn it back on??
Of course they CAN..it’s just they won’t, because they don’t give a FUCK.
I’ll note also that all three of our DSL lines were disconnected once in the past due to something as simple as changing the spelling of our address. They were disconnected and we lost ALL of our static IP’s. We never asked for that to be done that time either. Not to mention there’s been fucking around with our rates, etc.
So here’s a lesson…stay away from AT&T unless you want to be screwed around like this. Be careful.
Jes on November 30th, 2008 at 9:22 pm
Andy, I feel ya… We have similar setup. We don’t call the fools over at AT&T unless absolutely necessary. Most of the time regardless of the issue there is some degenerate whose only reason for existence is to disconnect DSL service and blow away static addresses. What a bunch of human hemorrhoids… I heard that they are now asking their customers to “Bend over and spell RUN”
James Adams on December 2nd, 2008 at 7:04 am
Andy, do you think before you type? Do you proof read your own typing before posting it? If so maybe you can break this down in Englis?
“For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this.”
Why was the DSL service disconnected? I did not realize you had all the power over everyone including the Owner that you would know why it was disconnected.
Ever stop to think Your Owner, or his board could have made that decision and you were not high enough on the food chain that you needed to know it? Oh wait you did not think you jumped to conclusions, and your anger shows in your wording.
Is it also possible that your company had a past due balance on the account? So many things you do not think about, but you try to show us just how smart you are.
Here Andy impress me a little more, does CISCO use static or Dynamic IP addresses in their routers? and rather then set up DSL with Intranet you choose internet? Why would you do that if by your own words you do not need it?
Do not have a brain melt down over this Andy, after all you are the most important person in your company, and they cannot live without you.
Shirifa on December 3rd, 2008 at 6:10 pm
I jus like every one to know I support the working man , um k
Frank on December 7th, 2008 at 5:40 pm
ATT MOBILITY ARE assholes… yes they are, I got 10 months remain on my account to be contract Free. But am eligible for an early upgrade until April 09. This past week my cellphone which is reburished has been malfuncting. the dial pad is screwed up and the lcd screen acting up. I dont have insurance but whats the point i have att universal card cc that has insurance but it only covers it if i loose it or gets stolen.
I went to 3 freaking at&t store and they reps are pure pricks. they only gave me three options, 1) get a cheap nokia for 60. 2) upgrade and pay 75 more, 3) No Early Upgrade for you would like to open another line.
Store managers are real ass holes is their a department at at&t that i can complaint how they treat customers. they dont even bother to provide me with simple fact of Call 800 talking to warr. exchange to see if they can do something with the manufacture warr. which expire back in august and my 90 days expired last week nov. 29. but then again i contact the nice candians on the weekends. they took care of my sent me out a RZR V3XX. this ill pay for shipping sent back with actually track because the system they use is very very horrible in tracking items that arrive to the ware house.
James Adams on December 7th, 2008 at 6:16 pm
Oh Frank
It would be really nice if Cell Phone companies could give us all new phones whenever we needed one. But that would put most of them out of Business.
I think you see the reason for Insurance and now that you do not have it, you whine like a little girl whose Barbie got ran over in a mud puddle.
Next time act like a Mature adult own up for your own screw ups (like not protecting yourself, and wanting someone else to protect you) Get insurance Frank.
I love stupid people and people who cannot own up to their own mistakes.
Andy on December 9th, 2008 at 11:01 am
My church recently switched carriers for Internet and Phone service away from AT&T. I spoke with someone who told me that the requests for port switching was on their files and would be done soon. When the mail came, AT&T denied that they had ever gotten any notice that we were switching carriers and were blaming my new company for the error. They said that they will continue to bill until the switch of ports is complete. My new carrier says the switch is complete and that they have no reason to contact AT&T again. I have filed a complaint against AT&T with the local public service commission. AT&T lied to me and I documented the conversation and when it took place in all instances. Why am I not surprised to read that 12K jobs have been lost by these inept, corrupt, greed infested individuals?
James Adams on December 9th, 2008 at 6:22 pm
Wow Andy what church do you go to? That one that apparently does not say judge ye not lest ye be judged.
What you are doing is judging and I will tell you the Company I used to work for did not complete Ports bu
Andrew on March 2nd, 2008 at 6:55 am
I called AT&T a while back because my internet connection was not as fast as I’d contracted for. It turns out that even though I contracted for the highest speed they advertised, someone at AT&T had bumped me down to a lower, cheaper speed! If you have AT&T, check your bill!!!
Has AT&T done this to you?
ryan on March 18th, 2008 at 11:18 am
Customer service sucks. Plan on waiting 1-2 hours to actually speak to
a customer service representative.
This inludes the 3 times you will get disconnected while waiting.
I turned in a shitty express wireless internet card 2 days after I
bought it. They were supposed to give me a COMPLETE refund.
Instead, they billed me for $50.16, and sent me to collections.
I wasted over 80 minutes trying to get the $50.16 removed. Fucking
assholes.
Henry Manyseng on April 3rd, 2008 at 1:52 am
I have been an AT&T customer for about over a year now. I been somewhat satisfied until now. Today I look at my bill. Turns out I have a total amount of $687.82 due in April 21 2008!! (It should have been like $70-$80 total amount that should be due) They say they charge me of overage in International call and some other federal bullshit charge, but we use pre-paid card from the past and we never had a problem until now! They shouldnt have charge us. Right now I am so fuckin mad!!! How is this possible!! I swear AT&T are fuckin dumbasses! If they dont fix this bill I am surely going to cancel on their ass!
This is not the first time that has happen. When I received the modem from them. They charge me double.
So I ask them why they do that. They said they sent me an REBATE for it which has been over 6-7 months now that I have not received yet.
YOU KNOW WHAT?? I might just cancel it for good.
barry on April 22nd, 2008 at 9:56 am
i heard that they are trying to get a new law so that they can cut you off the internet if you say bad things about them! and do not forget that Alexander Bell stole the phone! this company has been a cimminal since day one !
Tremanoid on April 28th, 2008 at 2:56 pm
It’s no joke. Beginning earlier this year, AT&T Wireless began to charge customers who pay their bills in their stores
Chris on April 28th, 2008 at 9:25 pm
As far as at&t not upgrading to add for fiber optic cable to their nation wide broadband network, then how do you explain U-verse. at&t U-verse requires that fiber optic cable be within 3000 ft of a consumers home in order to get it. And how about newer subdivisions in many at&t service area where they are not laying any copper cable at all, it is fiber optic cable right to the house. As far as broadband network upgrades are concerned, from what I have read online, in the media, and heard from union sources, at&t is doing a very good job at upgrading their broadband network heck, there are a ton of people here in the Kansas City metro area who are able to get U-Verse broad band now thanks to the installation of a more extensive fiber network, but were unable to get regular dsl before.
Dan on May 27th, 2008 at 12:09 pm
My daughters clip that holds the charger into her phone broke. Poor design. The phone had a one year warranty, so I called AT&T and they will not cover it under warranty because it is physical damage. WTF??
I spend $300 bucks a month with these people(cell and uverse) and they will bicker over a twenty dollar charger.
I guess I will have to take them to small claims court to get my twenty dollar charger for a $300 phone.
Mary Ann on June 2nd, 2008 at 2:13 pm
Trying to add minutes to our son’s calling card for use in Iraq. Automated systems infuriating and disfunctional. After 2 days, finally got 3 humans who were nice individually, but the system is totally messed up and to be avoided.
Greg on June 3rd, 2008 at 2:47 pm
Yes, I agree, they are liars - and cheats for that matter. Appreciate it if you would let me rant about an unethical and possibly illegal situation I’m going through. I wanted to downgrade my data plan to the plans I was offered when I bought the Palm Treo as well as I extended my contract 2 more bloody years. I am paying $39.99/month for unlimited data and 1500 text however I’m willing to go with little or no internet usage so I can cut down on costs and to not waste time on the slow internet connection and poor experience. I just spoke to an ATT rep who said that they don’t offer those programs anymore on PDA’s and the least expensive program is $34.99. Whoopdefrickendoo!! She suggested that if I want to save money on data plans that I go with an alternative phone. I just spent $300 on the Treo last year lady!! Let alone I would probably have to pay for a new phone unless I re-upped for another 2 bloody years with ATT - not!! Overall, this smells like a money grubbing scam and possibly illegal no less.
Dion Fotopoulos on June 9th, 2008 at 9:31 am
I cannot tell you how much AT&T SUCKS! I was fooled in to buying a $299 black berry curve for my niece who just graduated the army and was shipping out to Germany! 18 year old girl leaving home for the first time, IN THE UNITED STATES ARMY!
So I wanted to get her a phone on my account so she could stay in touch with her mother. The “Sales Representative” LIED! Said “Oh everything will be fine…………uh what’s your credit card?”.
THEN THEY BILLED ME $600 for two phones I don’t use (one I cant use its in Germany).
I stick with NEXTEL!
God Bless you all and the Armed Services.
true on June 10th, 2008 at 11:56 pm
Told me my first bill would be prorated for the 6 days prior to the new billing cycle. The bill arrives and I pay 190 thinking it is my bill plus proration. No. It is just for those days. No one can explain it. They emailed the guy I originally talked to so he could call me. Its been 3 days no call. I have unlimited everything. Should be 150. My bill came. Its. 350. Guess what? No one knows why. Class action law suit anyone? I’m in. I miss cricket. Flat rate. Reasonable. Great customer service. Lured away by the crackberry. Lawsuit. Stop bitching. Start a revolution. Time to. Take down the big dogs.
Stewart on June 11th, 2008 at 11:28 am
“This is an AT&T free message: Move to GoPhone, get a phone rebate and keep same #!A? Last time to refill current acct is 6/30 & service will be shut down on 7/31. Call 800-678-340#”
I’ve been getting this almost daily.
I had an old EVO (prepaid) phone with CellularOne. ATT bought out Cell One and changed the EVO phones to the new Go Phones. Shutting the service down and telling everyone to “upgrade”. The only “upgrade” was the bill.
The free-text feature which was included in my plan had now upgraded to additional fee of $20. My previous free night and weekends upgraded to $30. The website upgraded to ATT and became more sophisticated while removing the support forums. The price of the phones increased from free, to at least 10 bucks.
Basically, service that used to cost $42 now costs $90. Plus $10 for a phone. The service provided by CellularOne, when bought by ATT, more than doubled.
So I figured I’d try for a contract phone. I have bad credit so I decided to pay the $120 deposit CellularOne required. Come to find out, ATT upgraded the deposit amount to over $500.
ATT promised a rebate if you switch from EVO to Go phone. Wow, a $10 rebate off of a phone that was supposed to be free anyway!
Stewart on June 11th, 2008 at 11:35 am
My girlfriend also had an EVO phone. She called ATT to “upgrade” to the Go Phone and ordered her phone (she didn’t get the $10 rebate either). An hour later, her father offered to stick her on their family plan, so she called ATT to cancel her Go Phone order. “Oh we’re sorry ma’am. Once you place an order you can’t cancel. If you don’t want the GoPhone you just ordered, you’ll have to ship it back to us.” “Will I be refunded my money?” “I’m sorry miss, but we are unable to issue a refund on prepaid accounts.”
Steve on June 14th, 2008 at 3:20 pm
Response to your lies:
1. What? How is changing their name to SBC which doesn’t mean anything a lie? It’s just a name man, let it go.
2. They didn’t allow competitors into their markets? Open a phone book. In the front are the names of multiple companies you can buy service from. Quest, Birch Telecom and The Pager & Phone Co. are just a few that are in my area. I call that competition.
3. What are all those guys doing hooking up those giant boxes around neighborhoods to provide dsl to people like me who couldn’t get it before? That looks like their splicing fiber optics cable to me.
4. All major companies donate money to political campaigns. AT&T has donated to both parties so that makes them supporters of bipartisan politics. How can that be bad?
5. It’s the NSA. Get over it.
6. Again, the NSA. And by the way, where is your proof?
7. What?
8. Actually the iphone will work on T-Mobile’s network too. They just can’t sell the phone, but there are several on-line sites where you can buy an iphone that will work on t-mobile’s network. Next time do a little homework and provide some facts before you badmouth a company.
David on July 8th, 2008 at 8:59 am
I HATE AT&T For two weeks I have been trying to get a simple DSL SERVICE but they can not provide this service. They either lose my account information or they have outage. When I call them they put me through 10 different automated voice services which can not get me to the right department. After waiting on line for an hour they do get me to a live person they just say we are sorry and we are working to resolve your issue.
Dean Beavers on July 12th, 2008 at 9:26 pm
AT&T Promised me an upgrade on my phone like a week early I explained to them that I wanted the I phone for my sons birthday July 11th, and they said no problem, they said If I had any problems to call customer service, and after waiting in line for hours they said they can’t do it customer service said no way. leaving me breaking my very first promise to my kid ever. since then I refuse to answer any calls made from someone using at&t as there phone service, all my family members have it because we all had cingular and they treated us right!! back when cingular had it you could get an upgrade every 11 months not with at&t its every 18 months. I make my family members call me from any phone that does not have at&t as there service provider. I left my sister on the road stranded until she found someone who had verizon and called me from that number.
DEAN on July 14th, 2008 at 6:57 pm
APPLE You made a very large mistake giving at&t all the rights to your Iphone.
Paul on July 22nd, 2008 at 4:37 pm
CUSTOMER DIS-SERVICE
The customer service has just about convinced me to do away with AT&T phone and internet service. I would have to pay to get cable line to my home, but this expense is less than the frustration of “we will have it fixed tomorrow” repeatedly given when it possible to talk to someone at customer service.
Tess on July 24th, 2008 at 9:00 pm
I was charged regular rate for calls I made to the Philippines. I had the international long distance package for $3.99/min to make my calls to the Philippines for 21 cents/min. I was told that the last time I had international calling package for $3.99/month, was on Sept 2007. I did not authorize to have this package removed. There is no way I would make these calls if I did not have the international calling package.
I have spoken to numerous customer representatives and their supervisors, and was told that there is nothing they can do for me.
lymdseu on August 1st, 2008 at 11:01 pm
Wtf?? Why do u people think att bought cingular?? Check your facts cingular bought att it was just a name change so don’t say cingular treated you right when att never took over cingular it was a stupid name change
chuck on August 4th, 2008 at 3:33 pm
AT&T need to be taught a lession. A hard lession. We need a war on ATT.
NoMoreATT on August 10th, 2008 at 12:28 am
I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I’m not paying for something I didn’t ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.
That’s the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn’t even work half the time!!
The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP’s DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn’t in my area even though I moved just two blocks away. I called ATT to ask why, and they said DSL is available in my area, that i don’t have to pay a $100 deposit anymore, and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.
I am not paying this outrageous bill. They’re charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN’T have.
Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??
ATT Sucks on August 15th, 2008 at 12:17 am
Two to add to the list:
1. ATT spams my cellphone with text messages
2. There is no way to block text messages or calls from a specific number. How can a phone have the technology to browse the internet, play video games, and capture audio and video from my phone, yet lack such a basic function as blocking calls and text?
Gail on August 16th, 2008 at 4:10 pm
ATT customer service = lip service.
They will tell you anything to get you off the phone.
They apologize for every mistake and mean none of it.
They screw you and laugh all the way.
Class action
Citizen action
Military action.
It all works for me.
Craig Kesner on August 18th, 2008 at 10:01 pm
AT&T is installing u-vers in my neighborhood and sent a sales person by to set up a change over. I spend a bunch of time with this person who was most helpful and I was looking forward to the switch for faster broadband as I have the 2.5meg at this time. After we filled out all the paperwork and they were putting in the final order I was informed the I must put a credit card on file to secure the order. I said are you out of you minds, as I have been a customer for over 19 years and have never missed a payment with my bill running $80 to $100 per month? They said I am sorry but it is policy! The salesperson then asked for a supervisor and suggested that they were going to lose a long time customer over this, to which they said they would not make and exception. So I said tell them my policy would be to cut off AT&T and move my service to Cox Cable. What a bunch of jerks. I have also been a Mac fan boy since 1985 and even though I love Apple and have purchased over 20 Mac’s, I would not buy a iPhone just because of the rip off price AT&T charges for their service. I love the way they treat their customers! Not! 19 year and I must put up a credit card! Get Cox and tell AT&T to get lost! Hopefully they will end up like GTE which was also a great phone company! Ha!
Craig Kuttesch on August 20th, 2008 at 7:45 pm
My wife and I went to ATT for phone service and high speed 3 months ago and it has not worked for 1 day since we did.
We are trapped in the ATT black hole -non existent customer service loop and are awaiting disconnection and collection harrasment for a $360.00 phone bill for the first month of service that still doesn’t work. (At ALL) The PUC and the Texas State Attorney Generals Office have done nothing to reconcile the problem. (Welcome to the era of ripping people off!)I stopped using ATT services 26 years ago because they were ripping me off for astinomical amounts of money and against my better judgement (Because they were the only game in town - made the fatal mistake of asking for phone service from them)They are worse now than they were 26 years ago. But this is of No matter because I have cost them 100’s of thousands of dollars over the years telling everyone that I come into contact with not to use them(unless you like to be ripped off).Looks like I will be taking another 26 years to not buy from ATT again.Do yourself a favor and shop elseware.
Michael on August 20th, 2008 at 10:36 pm
I agree ATT sucks BIG TIME ! Bunch of A Holes ! U verse should be called U - WORSE !
monica on August 21st, 2008 at 9:36 am
wah wah wah thats all i hear from all you people!!! bunch of cry babys AT&T has been good to me…. so no they don’t suck, the thing is you guys are all ignorant, because one, you dont know how to take care of your phones, two you want everything for free, and three yo only like to complaIN! tHINK ABOUT IT IF THIS WAS YOU COMPANY EITHR APPLE OR AT&T YOU GUYS WOULD BE DOING THE SAME THING , MANY PEOPLE DONT UNDERSTAND HOW A BUISNESS WORKS A BUISNESS WILL OFFER YOU THEIR BUISNESS TO MAKE PROFIT
meg on August 22nd, 2008 at 3:19 am
I guess i am not the only one that is displeased with the “new” ATT. I think i had to pay like a thousand dollars on one bill. They were charging me for calls I didn’t make. I just really hate them, I think I will finally cancel and get another phone carrier.
James Adams on August 24th, 2008 at 11:27 am
Wow all the responses here show just how stupid people are. Message number 3
International towers are just that, and no country can tell another country what to do, or how to do it, that comes under international law. They meaning international Towers are required to provide proof that you did use their towers.
So rather then accept responsibility for your actions, and be an adult, you want to blame a company that has zero to do with your charges. Way to be a mature adult maybe you should cancel your service and never get a cell phone since you are not responsible enough for your actions.
Response number 7
Who made your daughters cell phone? Was it AT&T, or does it say Nokia, Samsung, Motorola.
See when I buy a product at a store I can take it back within 30 days and after that I have to deal with the manufacturer of the product. I guess if you cannot understand that AT&T does not make a product you are not smart enough to own a phone, send it back and never ever have Cell phones.
Response number 10
I spent the better part of my life in the US Army, and how on God’s green earth do you graduate the U.S. Army? You graduate basic training, and then AIT to become Soldiers who can serve in the Army, but you do not “Graduate” the Army.
Since you cannot understand that how could you understand you would need to pay full price for the blackberry, then get it unlocked to use over there?
It is amazing that we serve our country like me become disabled so that people can be stupid. You are welcome for your freedom to be stupid.
Okay I can see from all the responses that you want to blame others for your lack of business understanding.
When I took my IT course I was taught that in the beginning Cell phone companies made lots of 2500 and sold them to Cell phone providers, good for the providers bad for the Makers. So when contracts came due they stopped selling them in lots, and now sell them full price to the provider, Verizon and one other company still has a contract when it comes due, no more free phones because you screwed up your cell phone.
Also Motorola has to sell its wireless division because they are not making money (Yes because of Verizon still handing them out) Siemans went the way of the DODO bird soon others may.
People here want to whine and not accept responsibility for their own actions and then want to blame the provider.
Next time you see a person who served please take the time to say thank you for giving us the right to be free, and the right to not be mature.
CDS on August 25th, 2008 at 5:24 pm
We install upgrade and design business process and along with it internet access for small business. Without exageration every single install that ATT has been involved with since they purchased Bell South has been a total disaster. From forwading numbers to unknown addresses to loosing 800 numbers to giving away static IP addresses assigned to equipment. ATT is an illigal monopolly and there is nothing that the public will ever be able to do about it. They are beyond public reach!…
CDS on August 25th, 2008 at 5:37 pm
James Adams, just because you served does not mean that you yourself are immune to STUPIDITY! I’m not saying that everyone in here is correct but you sound like you work for AT&T’s relations department.
I believe that this site is called “8 reasons why ATT SUCKS”, not “a bunch of longwinded pompous paragraphs that defend AT&T extremely poor quality of service”. And yes I am qualified to say AT&T suck as I was in the telecom industry for 8 years and never has the quality of service ever been as poor as what is represented by AT&T today.
James Adams on August 25th, 2008 at 7:32 pm
#32 CDS You cannot show me where I was incorrect, and because you cannot you are trying to insult me.
I was an IT tech and now I sit at home and collect Pay from the injuries I sustained, in other words you are paying me to do nothing.
I believe someone that puts their life into something for 20 years is qualified, not some fool who got fired Probably by AT&T who only did 8. So no you are not qualified, and you could not address the business aspect of my statement.
Maybe you should learn when to shut your pie hole since you contributed nothing worth value.
I am not defending all of AT&T, nor did I address things that I know are wrong, but unlike you I expect people to be responsible for their own actions, and since you could not be responsible enough to put in 20 years, your opinion matters very little.
Why did AT&T fire you?
Signed Pompous
mike on August 26th, 2008 at 7:14 pm
I had uverse installed 08/01/08, installer fell threw the ceiling, new cable was ran across the yard, switched from us cellular to att cell phone, sent all paper work for rebate on new phone, rebate denied. Called everyday to find out when my hole will be fixed and cable buried. Have not heard from anybody about what they are doing to fix it. When I talk to someone they say they understand and will get a manager to call and guess what, no one calls.
Wildman on August 27th, 2008 at 11:32 am
Had a Bellsouth contract when att bought them out. After a few months of paying the SAME EXACT AMOUNT as we always did every month over the phone, our phone was disconnected.A few days later we got a bill for around $800. Called them and got the usual jerking around till we got a hold of billing. They said they canceled our contract because of the long distance we had on our original contract. As far as I know , they have to honor the contracts held by the company they bought. Explaining that NUMEROUS times to them, we got reconnected. Then the next bill came,…..50 dollars more than it shouldve been. Called the clowns some more, got the run around again. This time they signed us up for a long distance service we never asked for. Nor were we required to have due to our old contract, that was still in effect.
That whole ordeal took about 2 months to straighten out, and only after we got the Georgia PSC involved.
When my wife started to explain the situation to the PSC rep, the rep would practically finish my wifes sentences for her. They knew the problem to a T.
That was last years grief.
Just today, we got a bill for $310, and our phone is disconnected (after making our normal monthly payments,…on time). I have no idea what bullshit they will try this time, but Im sure its going to be a ton of fun.
Yes AT&T sucks.
tracy on August 31st, 2008 at 6:57 pm
I was in another town 40 miles away from home when my go phone stopped working. I assumed my payment was due or my minutes were up so I got online at a friends house to pay and my pin number was “wrong”. I tried to call customer service but it was Sunday so no one was available. So I called the number to purchase service and lo and behold they were available. The first person I talked to I told I simply wanted to pay my bill and she transferred me somewhere (space) and I was on hold 25 minutes. Used my friends cell phone and called again while still on hold on the land line. Told a guy the same story and he apologized and gave me the run around for half an hour and then said he was going to transfer me to someone at a store who was going to put one hour of time on my phone to get me by. He transfers me again and the guy proceeds to tell me he can’t do anything. WTF! After over an hour of my time. The guy tells me that the guy before gave me the run around knowing he couldn’t help me and transferred me so someone else could tell me. I drive home 40 miles to check on my son and find my pin number. Lo and behold my pin is correct. Still can’t pay the bill online. Talk to a person again and they say my bill isn’t late and I have plenty of minutes. She has no idea why my phone won’t work and transfers me to someone who says sorry but it’s Sunday we can’t fix problems or even guess whats wrong until Monday. So I tell the guy what I think of their crappy service and hang up. My boyfriend says let me see your phone and pulls out the sim card puts it back in and viola the phone works. WTF! Ok I feel a little stupid that it was that easy to fix but come on after two hours on the phone and 40 miles later not one freakin idiot at ATT could think of that…..STUPID idiots.
stephen on September 1st, 2008 at 6:12 am
I have the 450 anytime minutes with 5000 nights and weekends minutes with “unlimited mobile to mobile” Ok, unlimited mobile to mobile means i can call any att customer and i can talk as long as i want right??? Well what they didn’t mention is that it will use all of your night and weekend minutes first, and then when you run out, your unlimited M to M kicks in. So if you want to call anybody else who is not an att customer.. Your screwed, because u don’t have anymore minutes.
CDS on September 2nd, 2008 at 8:16 am
James Adams, Unlike you I have never or would ever work at or for ATT and you are still a fool.
Chelle on September 2nd, 2008 at 11:25 am
We are trying to discintinue our service with ATT and we gave been denied lol, they are actually telling us that we can not discontinue or service until the remainder of a bill they say we owe is paid in full! We cancelled our service because the options we have on our phone are useless yet we are charged for them anyway, privacy blocker does not work by the way! Our internet speed is much slower than what we are paying for and they wont credit us back the difference, our cell phones have reception only in certain areas etc!
James Adams on September 4th, 2008 at 6:53 am
Reply to Number 38 CDS, are you capable of reading comprehension? I have never worked for AT&T and never said I did. You still cannot dispute what I said, oh wait, you call me the fool. Oh but I have had T-Mobile, Verizon, Sprint, and ATT. I have yet to find the perfect service. Although I am a Subscriber and not an expert I expect certain things from a company.
I do not expect any Cell phone company to pay me to use their cell phones. But from a business stand point that would destroy that provider. If I use something I pay it, that simple. I do not whine because they would not credit it, or take it away, I never call, but when I did call T-mobile because my phone was stolen, and the response I got was Sucks to be you, my response was See ya.
My 18 year old has a Gophone and when he had issues ATT told him they were not trained on the gophone and he had to use GOphone people. I found it funny that most ATT people do not realize that you can take your Sim card out of your phone and use a gophone, seeing that gophones are cheaper I can see why they would not tell anyone that.
Dale Bennett on September 7th, 2008 at 1:40 pm
More on why AT&T Really sucks at www.att-reallysucks.com .
James Adams on September 8th, 2008 at 6:49 am
Number 41
Dale how is it you hold them responsible for your failure to properly manage your money? It is your fiduciary responsibility to manage your bank accounts, not ATT, or any other Company you feel like blaming because you failed. It is your responsibility to track your payments, deposits, and Balance your account. Based on your letter you posted you failed to do that, and when you could not find who to blame for your Overdrafting your accounts you blame ATT. Who is next Direct TV? or anyone other than you cause you will not accept responsibility for your own actions?
James Adams on September 8th, 2008 at 6:58 am
They should re-label this site or at least the responses in here.
People who cannot accept responsibility for their own actions and instead of shutting up they want to show the world how really STUPID they are.
My car ran out of gas, and since Direct TV is my provider it must be there fault. Oh wait nevermind I know how to manage my money, and my car never ran out of gas, and Direct TV has never missed a payment.
The sad truth is Dale represents most of the posters in here as someone that cannot take or accept responsibility for their own actions.
If you want to hate a company then hate them, there are many reasons listed why to hate AT&T.
But I do enjoy all those who post in here that show they are not adult enough or mature enough to accept responsibility for their own actions, it gives me something to talk about at the VFW.
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot . Everyone has had problems with AT&T . Their customer service is provided by telemarketers . They will offer you a package for a certain rate & always charge you more. AT&T’s customer service reps. will always lie to you to make a sale . They are basically instructed to . If they tell you we are going to give you cash back be prepared to call repeatedly if you really expect to see a check . DirecTV James ? I have DirecTV & can tell you what they say you will be charged , you will be charged . So James if you have a problem with AT&T I guess you must be a liberal . Nice . Most of these complainers are probably on welfare right James . I don’t think anyone wants AT&T to manage their bank account . Just live up to their end of the deal . They have never been able to do that .
James Adams on September 8th, 2008 at 8:22 pm
You did see I have ATT as my cell phone provider and have had them for a while, I have never had a problem with them, so how do you account for that? Ahh Glenn you seem not able to understand things. Guess what I have never had a call from AT&T, and Telemarketers call, how come I do not get their calls? And instructed to lie? I would seriously doubt that, but you cannot back up what you are saying. I have to ask, are you ever happy? Did your wife leave you for some ATT guy?
Att told me mt bill was going to be so much per month give or take any overages I have. So far they were right. So how did they lie? I will not touch their Uverse but you are talking about ATT as a whole. So how did they lie?
If I have a problem with ATT? did you actually read what you wrote there? I guess thinking is not your strong suit?
ATT Cell phones have treated me great, but again I do not call cause I do not want to pay what I ran up, nor do I gripe because I expect someone to hand me a free hand out.
Glenn you should have kept your mouth shut as you did not help yourself in this. Only showed how utterely ignorant you are.
James Adams on September 9th, 2008 at 6:37 am
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot .— Everyone has had problems with AT&T — . Their customer service is provided by telemarketers .
Since you know how everyone on the planet feels about someone I want to ask you, how is my VA appointment going to go today? Come on Mr. Know-it-all tell me all about the VA. I am only asking because you clearly stated that you know Everyone. You did not say you know some people who have had issues, you clearly write you KNOW everyone. Either you KNOW everyone or you are just a Dumbass
Mark on September 9th, 2008 at 1:54 pm
I have had enough of the AT&T crap. Jeff Burton sorry you are still my driver and a a NASCAR fan i have supported you and AT&T but i have had enough. THEY SUCK. from customer service to tech help I have tried all i can but no more Comcast here i come.
James Adams on September 10th, 2008 at 6:50 am
Okay while at my VA Appointment yesterday I ran into a Vet from Iraq. He is missing a leg, and is quite young. I thanked him for his service as I do all my brothers in arms. We got to talking, I found out he works for AT&T. I was stunned at how they treat them.
He said they get paid lower then most other cell phone customer care reps, and back in March they voted a .96 cents raise. He said he is in some union and they were going to strike, but they voted for the raise.
AT&T gave them a bonus check, and on the next pay check they got the raise, so far it sounded okay. Then he said the very next check they took everyone right back down to what they were making. Come on a .96 raise and they took it away? He proceeds to tell me the Company has 73 million Customers, yet they can not give them the raise?
I asked him why he stayed there he said because they hire handicap people and he would rather work then not. I asked him why he thought they did not pay it. He told me they are crediting people so much that they are not making any money on their Cell phones, they have to rely on their other sources to make money.
Glenn you might be glad to know they do not call out to sell you products, and therefor are not Telemarketers, but since you know everyone you already knew that.
People grow up accept responsibility for your actions, it is called being an adult. He did clarify that international calls do use international towers and must be paid by Law once the call is proven.
I asked him if he thought his sacrifice was worth it while in the sand box, he showed me his daughter and said yes.
I hope those of you on here whining because you had to pay a fee to upgrade, or pay for your usage are happy good people are suffering because of it. KEEP thinking about yourself.
Oh and he told me one of his most popular calls was-
I have been with AT&T for a very long time, I should get something from it.
You know how utterly stupid that is?
I have been using the same Gas station since I was a kid, they even knew when I left to serve the military, and when I came back we were friends, Since I always get my gas there I deserve a free month of gas! Come on now people use your heads, STOP BEING IDIOTS!
CDS on September 11th, 2008 at 5:32 pm
James Adams, Why don’t you go get bent!
This is for people to vent their anger at ATT, you know your former employer! Or are you still cleaning toilets there…… LOL
You’r still a fool
Mr AT&T on September 13th, 2008 at 7:01 pm
You people need to pay me on time ,lol,lol, All of you need to quit crying and got do some work for your drug ridden communities,and send me some more money lol.,lol,
Mr AT&T on September 13th, 2008 at 7:03 pm
Oh Yes,,, Please all of u need to get more education check your spelling before you post a note on here PLEASE
Mr AT&T on September 13th, 2008 at 7:07 pm
Tell me how your phone is working when your power goes out for a extended time “”” Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL
Mr AT&T on September 13th, 2008 at 7:08 pm
Tell me how your phone is working when your power goes out for a extended time “”” Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL”””””””””””””
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins know to make a change on my account which is there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down when the next the f@*%ing “service representative” gets on the line.
Sarah on September 16th, 2008 at 11:04 pm
#
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins N-O-W not know to make a change on my account which is T-H-E-I-R not there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down Should read I have decided to cancel the account, As soon as the Rep answer’s the phone. Next would imply you already had a rep. when the next the f@*%ing “service representative” gets on the line.
Since you failed at communicating your thoughts properly, are you sure it was “Their” fault? or are you not able to face your own short-comings?
what a loser
Scott on September 17th, 2008 at 8:43 am
I went to Indonesia in December 2007. I ended up sick and in the hospital so I didn’t have time to unlock my cell phone or find a local calling card.
I ended up getting charged over $5,000 from AT&T, mostly for data roaming for the phone checking the e-mail all the time.
If I had unlocked the phone and put in a local SIM chip I would have paid about $100 for the same amount of voice and data.
If I had had a BlackBerry instead of an iPhone I could have chosen a plan where my bill would have been under $1,000.
The week I was out of the hospital I purchased a local calling card and made calls to the United States for 10 cents a minute, and used up about 200x more data on a cable modem for $10.
I will never speak with or do business with AT&T for the rest of my life.
James A on September 18th, 2008 at 7:54 pm
#56 Scott you are an example of a child who is not getting his way, You used the phone and do not want to pay your bill, and instead of growing up you whine in here like a 3 year old child that did not get his way.
Anyone in here know of any Cell phone company that is still in business that either paid you to use their service, or paid for your abuse in another country?
I am pretty sure Scott that you will never understand what being a man is. So run along and cry like the little child you are.
I love this site it only proves how much people do not accept responsibility for their own actions.
Mel on September 19th, 2008 at 2:03 pm
We ordered DSL for our business. It took them a month to confirm the order. After the line was installed, it didn’t work. I have tried to get a technician to come to our building for the last week. After hours and hours on the phone (with numerous transfers), no one seems to know what is wrong with the line or how to get a technician out here. It has been extremely fustrating dealing with AT&T. AT&T is the worst company because: 1) Customer Service does not document their calls very well. 2) Even when a customer service person says that they will call you back, they don’t. 3) You can’t even place a complaint with their busines office because no one calls you back. 4) They do not have responsive technicians. AT&T has poor quality products and poor customer service.
Mr AT&T on September 20th, 2008 at 7:01 am
Hello, I have been writting as Mr AT&T I work for them and in a company suck up. Im so sorry for all the bad thing I posted on here. Its just that i have a very small prick and all the girls wont play with me. One day when I grow up and work for a real company that cares about it customers maybe I will grow some balls and become a man. But for now i will just hide here and spout garbage about a company that I know doesnt care about its customers.
Hula Girl on September 21st, 2008 at 4:42 pm
AT&T assisted and is assisting the federal government in spying on millions and millions of Americans! They funneled and continue to funnel YOUR private information from cellphone conversations, internet searches, websites you visit, and EMAILS you write and wrote…to government entities without ANY legal authorization whatsoever. The Electronic Frontier Foundation has filed a lawsuit against Bush and all his cronies on behalf of the American people. AT&T is a despicable company for assisting in this. In all actuality, this is N-A-Z-I stuff. Hitler used to tap everyones phone in Germany. Show AT&T that you are outraged and discontinue your service with them. THEY DON’T DESERVE YOUR BUSINESS!!! If they threaten to charge you a cancellation fee…tell them you’ll slap a lawsuit on them with Attorney General’s Office in your state so fast it will make their head spin. Also tell them that you’ll file charges against them with the FCC. Go to EFF to read about the lawsuit. This is HIGHLY important stuff people! So wakeup and pay attention. Your freedom and liberty are at stake here. You better take action if you value either one.
James A. on September 21st, 2008 at 5:21 pm
Wow Hula girl you are an Idiot.
I love the idiots on this site, and there bedroom Attorney advise.
Any other Conspiracies you think we need to know about? Are the Aliens still experimenting on you?
God I love the Stupid people on this site.
The ruling for Early Termination fees was not to elminate them but to reduce them. Hula girl you might want to learn about the legal system before you spout off, other wise keep talking you just prove my point, how STUPID people are on here.
James A. on September 21st, 2008 at 5:23 pm
Oh and Hula girl it was Verizon that had the Early Termination fee ruled against them not any other Cell phone provider.
God I love how stupid people are, so glad to know I ended up in a wheelchair protecting your rights to be Idiots!
James A. on September 21st, 2008 at 5:28 pm
For those of you who are smarter than a 2 year old, here is what is going on.
Rich Simmons on October 2nd, 2008 at 6:49 am
I was a customer with CellularOne (IT was a while back) since 99, who then was bought out by Cingular who was then bought out by guess who???? I’ve had free text messaging since the first day I bought my plan 9 years ago. In the past month they have taken away the free messaging and said they will not honor it anymore, so I told them to take their plan and stick it up the you know what! They did absolutely nothing to try and keep an almost 10 year customer. They are terrible!
Steve on October 5th, 2008 at 10:03 pm
I can’t stand AT&T. I swear they are changing my password without telling me. Literally yesterday, I was able to login just fine. Today, I go to login with the same password and it does not work any longer. What the hell? Then I go through the forgot password routine. It seems that the new passwords I assign to my account are just as transient because every single month I go through the same old bullshit. Thumbs down to them.
James A on October 7th, 2008 at 7:47 pm
Steve you kill me, of course AT&T has people who do nothing but go in and change your password, they get paid for it, cause a computer malfunction just makes way to much sense.
Rich you kill me as well, since when is a company required to honor an old company they bought out? Or its rate plans.
Oh and last time I checked Wall street, Cingular was not bought out by AT&T, they had to petition the courts to use the name because they bought it. See I do not doubt that because guess what my Internet is Cingular.wap or something like that.
Hell you can’t even get your facts straight,
I love the losers on this site. I always get a good laugh at just how lazy, stupid and immature you act. Please feel free to continue to make my day.
Bunch of losers LOL
James A on October 8th, 2008 at 7:21 am
I will be damned I just applied to AT&T for the position of screwing up peoples passwords to piss them off even more, and they told me it was $8.00 an hour and the job for screwing up Steve’s password was already taken! and here I thought he was just being stupid and not cleaning his PC out.
T-Bone on October 9th, 2008 at 9:40 am
ATT sucks in so many ways. I am being billed for the same phone number as a land line and a cell phone and when I tried to get it fixed my business phone would not work for over a week. So just pay the bill and suck it up.
Ru on October 16th, 2008 at 7:48 am
Not to mention their coverage is absolutely horrendous. I can’t get service anywhere, not even in my own fucking house. Fuck at&t, I can’t wait to switch to Verizon in a few months.
James A on October 16th, 2008 at 1:55 pm
Hi this is James A (the A stands for… well you know). I would like to decalre “I’M an IDIOT”. Please someone kick me, HARD!
Ha ha ha, LOL
You are still and idiot
Chris on October 17th, 2008 at 11:03 pm
I hate AT&T.
Chris on October 17th, 2008 at 11:04 pm
ATT is horrible place to work.
James A on October 19th, 2008 at 11:07 am
CDS I see you are still an Idiot, and now you are trying to impersonate me. You can pretend to be me on here but when it comes down to real life you fail, but that is nothing new for you, or half these losers.
Lauren on October 19th, 2008 at 9:54 pm
I just spent two hours dealing with them. The worst customer service I’ve ever dealt with, horrendous website and customer service reps that have NO idea what they’re talking about! Damn you AT&T. I hope you die in corporate hell!!!!!
James A(hole) on October 21st, 2008 at 2:02 pm
Once again this is James or maybe it’s Jamie because I sound like such a little bitch…
I’m sorry for calling all of you “losers” I know that in reality I’m the real and only loser in here.
By the way I’m still an IDIOT, Bu ha ha ha
Vassil on October 23rd, 2008 at 3:03 pm
Well, we know that they suck. this is why I started http://atthell.com, check it out
Scott_Bassman on October 24th, 2008 at 1:04 pm
ATT SUCKS!!!! - I had an appointment to get U-Verse installed with DSL (or so I thought). I scheduled the appointment over three weeks ago, and ATT even called and left a voice mail confirming the date and time range of the appointment. I thought all is going great, I should have known better. My appointment window was supposed to be between 12:00 - 2:00. It’s now 2:55 and I’ve since found out that there is no appointment scheduled today. If this is not bad enough, they said I was supposed to call and confirm the appointment, and since I didn’t that’s why nobody is at my house!! I told them I had the voice mail from ATT confirming the appointment, and that I shouldn’t have to call and confirm something that’s already been confirmed!!!
I just hope it’s better than Comcast once it’s finally hooked up.
Sad bassman in Katy, TX
AT&T sucks balls on October 26th, 2008 at 4:56 pm
well T-mobile now can work for the iphone. But fuck AT&T **** I hait them they are ******* and they suck **** all day they ****** suck. I hait all of them ****** people.They took 1000$ of our families accounts. every day becuse off well nothing.
Jennie on October 26th, 2008 at 11:25 pm
James, you’re amazing.
I actually do work AT&T, & the few customers I get everyday that are like you help restore my faith in humanity.
I’ve worked for them as a lowly peon sales rep for the past 4 years. Yeah, I’m one of the 6 people you actually talk to face to face when you have to drag your lazy asses in town because you couldn’t bear to wait on hold for 10 minutes.
There are things about my job that I absolutely hate. I think our quotas are absolutely ridiculous considering the economy right now, & I dread waking up in the morning to deal with sorry fools who (as said by James) just can’t handle taking responsibility for your own actions. Maybe the policies sound stupid as hell to you, but they’re put in place for critical business reasons that any educated person should understand.
Oh, and NO ONE GIVES A RIP if you’ve been a customer for 5 years. When you throw a royal fit because you believe you’re entitled to special priveledges, it just gives us something to laugh about in the breakroom later. Hate to tell you, but I’ve regularly chosen McDonalds over Burger King for the last 25 years, but I’ve never once demanded a free box of fries for my continued loyalty.
Also, before you storm into a store to complain about something you think is absurd on your bill, get out your terms of service and READ THE FINE PRINT ON YOUR CONTRACT. Whatever it is that you misunderstood and used on your phone and were billed for last month was probably in there somewhere! Sorry you got billed an additional $300 because your fat fingers kept accidentally activating the “Media Net” button and you actually got charged for it. Gasp. I guess you must not have bothered to READ that part of your agreement that warned you of those charges because either you don’t know how to do so, or you were in to big of a hurry.
Just some food for thought!
James A on October 27th, 2008 at 7:42 am
That young Vet and I were talking, and if half of what he says is true, this site does not even touch the Iceberg, He says he gets a lot of whining New yorkers who cry about everything under the sun, and think the world owes them, but what did you expect they are just that New Yorkers Nuff said.
He was telling me that a lot of the callers he gets are Jamaicans who call up with calls the Jamaica and they try to deny it, saying they have never been there, all the while they have a very strong Jamaican accent LOL
He told me he had a caller who wanted to know if he was going to be charged international charges in HI!
God I love stupid people, News flash just because you are from a state does not mean you should conduct yourself like a child from that state.
Geography was a required course in school when I was growing up when did that change? If you do not know it, HI is one of the 50 states!
If you think cause they work at a call center they are stupid and do not understand your accent, maybe you should go back to your little Island and stay there.
I have grown to like my visit to the VFW, we talk about all those on here and get a great laugh at how utterly stupid some people are. Some people should never own a cell phone, tv, or other appliance that requires them to know how to use it, or be a mature adult about it.
Like my young Vet says Cell phones should require an aptitude test.
Thank you all of you on here for giving us something other then war to talk about. CDS please feel free to continue to impersonate me, after all Impersonation is the highest form of flattery.
Ken on October 28th, 2008 at 6:31 pm
AT&T blows! I lost my internet connection for two months straight and all the swamies in india could not fix it. Tech support is like trying to communicate to an ant on a caffine buzz. “tank u surrr i wooood be appy do elp you wit dat!”
Good grief.
attsucks on November 1st, 2008 at 8:13 am
every time I try to upgrade my phone via the web, I get an automated email that my order was cancelled. Nobody knows why. I want to give those idiots more money, and the dumbos can’t figure out how to get my oder to go through. On hold now for 40 minutes — 2nd day, 5th f-in call. at least this rep finally understands the problem…
James A on November 2nd, 2008 at 10:57 am
In Response to number 82
How stupid are you? I mean if you get a new phone you do a new 2 year contract, yet you can leave and you sit here and whine about your ignorance on the computer. You call them idiots yet you are staying with them, who is the bigger idiot?
arlotone on November 6th, 2008 at 9:45 am
I used to have AT&T DSL and wireless phone and received a $15/month discount for bundling them together. When I got married, it was cheaper to move my wireless phone to my wife’s T-Mobile account, which worked so much better than AT&T’s wireless service (better call quality and no dropped calls). But when the iPhone came out, being the big Apple person I am, I decided to switch back to AT&T. Before I switched, I asked if I could still get that discount and they said yes. I actually asked two different people to make sure, and both said yes. This was an important part of my budgeting since the iPhone plans are so darn expensive. But the discount didn’t appear on my first two statements, so I called to see what was going on. Now three different people have told me that there is no such discount and never has been. To make matters worse, the DSL department blames the wireless department for the misinformation and vice versa. I feel like I’ve been bait-and-switched, but more importantly, I’m concerned that when I call and talk to someone at AT&T, they don’t necessarily represent or take accountability for the company as a whole. I could spend more time on the phone with these people, but my current plan is to wait until the iPhone is available on other carriers and then switch away from AT&T the first day it’s available.
Dan R on November 13th, 2008 at 12:50 pm
ATT has hit my final nerve. Not only have I taken over 40 hours out of my personal time to fix problems with their various services but today I find they are chargeing my my phone time with them. While I have free att to att calls the one from me to THEIR SERVICE numbers do not apply.
So not only did they over charge me for services and not deliver services that I paid for NOW I have to pay them EXTRA to get them to fix the problem they created by calling the numbers they told me to call.
The worst service topped off with the worst customer service I have seen in my life..
Dan Renfro
roman on November 15th, 2008 at 7:20 pm
AT&T does suck. And Im stuck with the crappy internet connection!!! they are the biggest liars ever, dont fall for theyre crap. They are SOOOOO annoying!! verizon is MUCH better.
Robert Chastain on November 19th, 2008 at 6:41 pm
My complaint to the BBB:
In July, when my wife and I moved to SF, CA, we set up service for phone (land), internet, and satellite TV. On 7/23/2008, when the Dish Network could not set up the dish in our apt., we immediately called AT&T to resolve the issue. Every time we called (including service set-up), they would connect us to the east coast AT&T which led to 1 hr. worth of phone transfers/holding time which led us over our alloted cellular minutes. Again, we cancelled ALL SERVICES on 7/23/2008 to a very lax employee who assured us she took care of it. We then got a bill for the services we were “receiving.” On August 26, we called again to cancel and were assured that we would receive no bill (except for the modem they sent us the day we called to subscribe). Yet still, we received another bill. This happened four times. Unfortunately, when I called them on 11/19/2008, they ONLY had record of the 8/26/2008 call to cancel, and not the first, third, or fourth calls! They “credited” back money from the internet and cable, but said they could do nothing for the phone service since I was “receiving” the service. I should note that this service was set up on 7/28/2008, while I called to cancel on 7/23/2008! While they reported today that I only owe them $32.13, I do not care. There is the principal that I cancelled this service several times, took several hours out of my life, and over $100 in cellular overage minutes all in vain. AT&T reports that they have no record of me calling them on/around 7/23 and that I did not cancel until 8/26 (who waits a month to cancel after a dish can’t be set up?!), but I know my cellular bill will not lie (it’s Verizon - not ATT).
Andy Kent on November 26th, 2008 at 5:54 pm
For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this..
I work for a smaller company, about 150 employees. There are also two other companies owned by the same person similar to mine in the United States, totaling all together around 300 employees. To connect those offices together as far as a computer network goes, we use a DSL line at our office and a Cisco VPN router. The demand for this VPN is not very high and is mostly used for remote network administration and the occasional access to other sites file and database/oracle servers. For those of you who know stuff about IT and what not, in order for this to work correctly we need to have what are called static IP’s or never changing internet protocol addresses to keep this up and going. So the service is actually three parts,base phone line DSL, and static IP’s with that.
Today in the morning I noticed that VPN link between our site and the other two sites in the US was down. Doing the usual, I reset the modem and tried again. Still nothing. This time, I reset the Cisco router, still nothing. Realizing I probably had a bigger issue going on, I called AT&T’s internet services line.
After some initial bullshit, the person on the phone notified me that the DSL service on the phone line in question had been disconnected. This is interesting because nobody EVER authrozied that.
We had some recent changes to our AT&T account like deleting 6 lines and porting over our main number to another service entirely. AT&T claimed that because of this, the main number had to be changed on our account, meaning the next number in line was set for that and that DSL line was the lucky winner. Ok, that’s all fine, but still…WHY WAS THE DSL SERVICE DISCONNECTED?
That question was not answered, all they could tell me was that it happend. Seems like they were a bit sour about all of those line disconnects.
There’s no limitations about having DSL on a main account number, in fact most anyone who has a home phone line and DSL has that situation. So again we’re left with the same question of why the service was removed from that line.
Lots of fucking around was done by Customer service as they continually passed me around from cubicle to cubicle. At one point I was told I was talking to someone from the “DSL escalation team” and finally after enough techical jargon from me, she admitted she was just another customer service rep.
Wow, ..ok..lets see what else they can do. They also made up not one but two dates on which they claimed and “order” was placed to disconnect the DSL service, however everyone knows there was never an order placed for that. The first person I talked to said the service was ordered to be disconnected on 11/21 another person said 11/24. Pathetic.
They told us they could not give us back our static IP’s and it would take up to 5 business days to get the DSL turned back on. Our response was, you just turned it off at the snap of a finger and you can’t turn it back on??
Of course they CAN..it’s just they won’t, because they don’t give a FUCK.
I’ll note also that all three of our DSL lines were disconnected once in the past due to something as simple as changing the spelling of our address. They were disconnected and we lost ALL of our static IP’s. We never asked for that to be done that time either. Not to mention there’s been fucking around with our rates, etc.
So here’s a lesson…stay away from AT&T unless you want to be screwed around like this. Be careful.
Jes on November 30th, 2008 at 9:22 pm
Andy, I feel ya… We have similar setup. We don’t call the fools over at AT&T unless absolutely necessary. Most of the time regardless of the issue there is some degenerate whose only reason for existence is to disconnect DSL service and blow away static addresses. What a bunch of human hemorrhoids… I heard that they are now asking their customers to “Bend over and spell RUN”
James Adams on December 2nd, 2008 at 7:04 am
Andy, do you think before you type? Do you proof read your own typing before posting it? If so maybe you can break this down in Englis?
“For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this.”
Why was the DSL service disconnected? I did not realize you had all the power over everyone including the Owner that you would know why it was disconnected.
Ever stop to think Your Owner, or his board could have made that decision and you were not high enough on the food chain that you needed to know it? Oh wait you did not think you jumped to conclusions, and your anger shows in your wording.
Is it also possible that your company had a past due balance on the account? So many things you do not think about, but you try to show us just how smart you are.
Here Andy impress me a little more, does CISCO use static or Dynamic IP addresses in their routers? and rather then set up DSL with Intranet you choose internet? Why would you do that if by your own words you do not need it?
Do not have a brain melt down over this Andy, after all you are the most important person in your company, and they cannot live without you.
Shirifa on December 3rd, 2008 at 6:10 pm
I jus like every one to know I support the working man , um k
Frank on December 7th, 2008 at 5:40 pm
ATT MOBILITY ARE assholes… yes they are, I got 10 months remain on my account to be contract Free. But am eligible for an early upgrade until April 09. This past week my cellphone which is reburished has been malfuncting. the dial pad is screwed up and the lcd screen acting up. I dont have insurance but whats the point i have att universal card cc that has insurance but it only covers it if i loose it or gets stolen.
I went to 3 freaking at&t store and they reps are pure pricks. they only gave me three options, 1) get a cheap nokia for 60. 2) upgrade and pay 75 more, 3) No Early Upgrade for you would like to open another line.
Store managers are real ass holes is their a department at at&t that i can complaint how they treat customers. they dont even bother to provide me with simple fact of Call 800 talking to warr. exchange to see if they can do something with the manufacture warr. which expire back in august and my 90 days expired last week nov. 29. but then again i contact the nice candians on the weekends. they took care of my sent me out a RZR V3XX. this ill pay for shipping sent back with actually track because the system they use is very very horrible in tracking items that arrive to the ware house.
James Adams on December 7th, 2008 at 6:16 pm
Oh Frank
It would be really nice if Cell Phone companies could give us all new phones whenever we needed one. But that would put most of them out of Business.
I think you see the reason for Insurance and now that you do not have it, you whine like a little girl whose Barbie got ran over in a mud puddle.
Next time act like a Mature adult own up for your own screw ups (like not protecting yourself, and wanting someone else to protect you) Get insurance Frank.
I love stupid people and people who cannot own up to their own mistakes.
Andy on December 9th, 2008 at 11:01 am
My church recently switched carriers for Internet and Phone service away from AT&T. I spoke with someone who told me that the requests for port switching was on their files and would be done soon. When the mail came, AT&T denied that they had ever gotten any notice that we were switching carriers and were blaming my new company for the error. They said that they will continue to bill until the switch of ports is complete. My new carrier says the switch is complete and that they have no reason to contact AT&T again. I have filed a complaint against AT&T with the local public service commission. AT&T lied to me and I documented the conversation and when it took place in all instances. Why am I not surprised to read that 12K jobs have been lost by these inept, corrupt, greed infested individuals?
James Adams on December 9th, 2008 at 6:22 pm
Wow Andy what church do you go to? That one that apparently does not say judge ye not lest ye be judged.
What you are doing is judging and I will tell you the Company I used to work for did not complete Ports bu
Wow the mentality of the whiners on here, thank you Dick or whatever your real name is for showing us how utterly childish you are, I but your mom was real proud huh? This is what this site show idiots, and how they respond.
Is this just another couple of whiners? Sure, according to the contract (including the fine print) AT&T and the insurance company are in the right. But I don’t believe the claim that these people were not given extremely bad advice; if they had been warned, as AT&T claims, the guy would have been crazy to accept an early pension. I’d be very surprised if the representative that gave them this bad advice or the PR rep that came up with the preposterous claim that they had been warned will be fired for violating the “COBC”, which I assume stands for code of business conduct. Most companies have such codes, but with some, it’s nothing more than lip service. So, I still can’t see why anyone would sign up with a company that treats one of its own employees this way; how long could it be before such a company found a way to trick or chisel anyone foolish enough to trust it?
PS: I’ve never had a serious problem with any of my DSL, VoIP or cellphone carriers. But that’s probably because I’ve avoided any kind of subscription service from asshole companies like AT&T, Sprint, Vonage or (in the old days) AOL. I’ll admit, though, it’s hard to avoid this kind of thing; I’m sure Verizon has stooped to their level at times, but the odds of being treated reasonably are better with them. It’s like comparing BofA (very minor assholes) with the late Washington Mutual (major assholes, some of whom should have gone to prison).
Former Potential Customer Try finding anything that shows any other cell phone company would have covered as much as AT&T did? Not Verizon, not Sprint, not a one. So your point although intending to slam dunk a company really showed how it went above and beyond.
After beginning DSL service with AT&T and waiting on my modem for over two weeks to arrive, I called to inquire its status. I was assured it would arrive on Thursday. It did not. I called on Friday to check its status. “Our computers show that it was scheduled for delivery on Thursday. Please call UPS.” Ok, so now I am responsible for their delivery. I call UPS. UPS says there is not apartment # on the box. Oops! I call AT&T back to explain this. They promise me a free month’s service for my inconvenience. Next month comes and my promised free month’s service is not reflected on my bill. I call AT&T and ask why. They explain to me — and this is not a joke — that they did not reflect the credit because their policy is to wait for their customers to call them to complain that the credit they were promised is not reflected on their bill. Ok, interesting policy I’m thinking, but they inform me that I only have to an amount which includes the credit I was promised. I pay what they tell me to pay. Next month arrives and there is a past due fee of $17.87 on my bill for not paying the entire amount shown on the bill, despite my action of paying the amount per their directions. I call AT&T, who assures me that I never had a credit in the first place. I almost gave up. I waited in a 45 min. cue for a supervisor. I explained my dilemma to the supervisor who re-applied the credit and instructed me to pay the amount with the new credit applied, and that it would be reflected on my next bill. I couldn’t help to think that I may be stuck in some kind of alternate universe or a feedback loop reminiscent of The Twilight Zone, so I asked for a written statement from AT&T that promised I would be applied this credit and that the bogus late charges would be dismissed. They declined. I can’t help but to feel powerless against this megacorporation. Look at their history and what they have become. This is a corporation that’s synonymous with many featured in science fiction novels.
Yep, they suck. Due to their incompetence, I’ve had to pay 2 long distance bills when I no longer have them as my carrier.
Called in November, had them cancel my account. Didn’t do it. Called again Feb when I got the next bill, had them cancel my account. Got a letter STATING my account had been closed. 5/15/09 just got a bill today. After spending an hour waiting to get to a tech, I’m told account was closed on Feb. 12th. but they “don’t pro-rate bills”. Uhhhh, the statement was from Feb. 6th and I closed the account 6 days later on the 12th but I have to pay for coverage from Feb 6th - May 5th.
Can someone explain how this makes sense?? I didn’t HAVE long distance on my phone from Feb. 12th 2009.
I hate AT&T I talked to not one but two customer service representatives about buying a phone and having the phone number thats under my fathers account switched over to my name. Both of them told me I could do it. Not only that my father called and they told him he could do it. So I get online and before i purchased the phone I asked one more time could I take the phone that was on my fathers account and put it in my name Chris B, Randy taylor, kyle And andrea told me and my father this could be done. I pay $109 for the phone it’s shipped I get it on Wednesday and surprise surprise when i go to activate it we can’t do what 4 representatives promised us we could. On Thursday I sent the phone back and canceled service. I’m about to graduate college in December and this was going to be the phone company I would have had for the rest of my life. I am the consumer to end all consumers I will not lie down and be treated like crap and lied to. you can do that to anyone else in america but not me.
I’m glad i found out that 4 out of 5 AT&T employees ride the short yellow bus to work.
I’m going with Verizon instead which sucks because I have to get a stupid blackberry when I really wanted a xenon but LG chose this company to carry their phones so I guess we’re both out of luck.
I switched my phone service to AT&T earlier this year as the phone service with my ISP/Cable company, Cox, was not acceptable. Too many outages. I’m disabled with a lot of medical problems and I have to know the phone is going to work 24/7. Well, the other night I had to call 911 and the wrong address came up on their screen. The ambulance showed up at a neighbors house down the street. AT&T had my address correct on the bill. How they managed to mess that up is a mystery. When I called to have it corrected I spent over an hour on hold while talking to 4 different people…The first three had no clue how to fix the problem. While talking to the last guy he started in on his sales pitch for their other services. I informed him that I was quite happy with my other providers and had no interest in switching. So he then starts telling me how I can combine my services into one bill. Again, I’m not interested. Then he asked how much my bill is. Last time, I’m not interested. Oh, well I just wanted to be able to compare the services for you sir.
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
I’m looking right now to switch my service elsewhere. Pushy sales is the fastest way to get rid of me.
AT&T = fraud. Bate and Switch. Grifters. I kept receiving calls asking me to switch DSL from Earthlink to ATT, promising cheaper service, faster service, rebates, easy installation, and Macintosh support. Unfortunately, I relented, and got none of that.
- I was promised 3 mbps service. I got 1.5 mbps service. I wouldn’t have known this if I hadn’t run a test at one of the speed test websites. At first I go excuses. We’re having outages. Gee, we don’t know, call back Monday. You set up your DSL modem wrong. Finally, one agent admitted that they had me signed up for 1.5 MBs. Upgrading will cost you money.
- I was promised a rebate for the modem in the form a Visa gift card. Never got it. Support people said, it’s coming. Then they said, oh, it’s at the web site. Then they say, say what?
- They promised easy setup and Mac support. Which meant 3 hours on the phone with four different tech support people. One had never seen a Mac before in her life, saying things like “where is the airport” and “isn’t there somewhere you can save a password” and “I thought Macs did that automatically.”
- The sales agent said I could keep my old email addresses from Earthlink. I said that I didn’t want to change them. The sales agent assured me it was true, and easy. After they had me signed up, noone in tech support knew what I was talking about.
Lies, fraud, incompetence. What else can you ask for? Earthlink, take me back….
[…] British MPs call for UN inquiry into crimes against humanity in Burma | Words of LifeM. Bakri Musa - www.bakrimusa.com 8 Reasons Why AT&T Sucks Beyond All Belief : Who Sucks […]
at&t is bullshit! They are greedy ass liars and ALWAYS have been. Even back in the day! The one reason I would NEVER, IN A MILLION, BILLION YEARS EVER USE this company EVER AGAIN, is the fact that they handed over to the US government private calling records AND internet searches of their customers. at&t users you better wake up and get over your iphone love affair and drop these unscrupulous mother fuckers faster than a psychopathic girlfriend. This is your final warning!
Randy, I just got finished reading your statement.
Your write like a 17 year old who got locked up in a locker, You say you are in College, do you mean a Jr College? A stupid blackberry? I would have chose the company for life?
You are still growing and you cannot say who your provider would be ten years from now.
Stupid is the person who gets a phone they do not like rather then research it and see that each company has Similar phone with different names.
So really how was riding the short bus?
Bluzulu
LOL you crack me up, “This is your final warning” LOL what are you going to do stud? Giving threats over the internet is like talking to a wall, it does no good and makes you look like an Idiot. I suspect you do that all by your little bad self without any help.
ROFLMAO that threat was funny, Try unfucking yourself and leave the internet to grown ups.
I called AT&T a while back, because, yeah I had a late payment. My bill is only suppose to be $95 a month or around there. I called them because it said I owed $600!!!!!!!!!!!!!! Wow, you can imagine what was going through my head! I called them, and talked to a really nice guy, he said that on one system it showed my normal bill, and then on the other it showed $600!!!!!!!!!!!!!!!!!!!!!! He said that there were back charges on the account, when I paid everybill in full. I even called in to doublecheck what my bill was!!! He said that he cannot waive anything until I made a payment of at least $249.76. How can this be when the bill is not that high. He couldnt tell me. Informed him to cancel out the account(both lines). Now I am getting calls that there is a balance owed of…..GET REAAAADDDDY!!!! $1,549.20!!!!!! They said that if I pay $1,000 they will leave me alone. HAHAHAHAAAAAA how about NOT!!!!! My bill is only $95, and I am not going to pay an ETF when they would get rid of fees that were not there in the first place!!!! GET REAL….
I live in the second largest city in these United States and get “No Service” while driving down Sunset Blvd. None. Nothing. Nada.
WTF?
I can’t wait until someone, ANYONE, other that AT&T offers cell service for the iPhone.
Christopher SK I agree I wish someone other than AT&T would not carry that piece of crap Iphone we get more complaints about it and it is traded in more frequently upgraded to the Blackberry Bold and Idiots who buy the Iphone and a Samsung Eternity and think they are both the same phone! And why does your phone not work on Sunset Blvd? have you had us troubleshoot it, or are you just twiddling your thumbs hoping it starts to work, or maybe you can get a credit? Guess what AT&T is not a bank that lets you accumulate monthly credits til you feel that it is time to pull the money out because you did not have service. So I would suggest you call and get it taken care of.
Worst company EVER. A few months ago I decided to drop my cable and switch to DSL Internet because I rarely watch TV and AT&T offered what appeared to be a better price. I jumped through all their hoops to verify I could get service at my apartment and signed up online, with the help of a live chat with a support person because the website kept crapping out on me. On the day my service was supposed to begin working, it wasn’t. I called and they finally determined that the web form had stripped off my apartment number and the onsite tech was apparently too stupid or didn’t care enough to simply call the main office to find it out. Instead he left and they had to reschedule a week later. When I called to complain I was passed along to a person named Don who all but threatened me that “We’re trying to help you out. We could have just canceled your account altogether” when I questioned why the tech didn’t simply pick up a cell phone to solve the problem. So a week later I finally have service and I AM A HAPPY CUSTOMER. My monthly cost is down, my connection speed is up and everything is dandy…for 8 days. After 8 days I found my service was no longer working. When I called tech support and spoke to JR, I was told my service had been shut off, but that I would have dialup for another 30 days. I told them it was impossible for me to have dialup, since I only subscribed to their DSL service and did not have a dialtone on my line and more importantly I never canceled my service and was perfectly happy with it. Eventually I got passed along to a tier 2 support engineer named Glover who told me that it was a ‘database issue’ and because the telecom side of the business didn’t close a work order, their computers went through and removed my account. He said all I could do was reorder service and passed me back to sales. Jeanette in Sales told me I could not order service because their systems indicated I could not receive DSL service at my address. She apologized profusely and said she felt bad because she couldn’t help me but the computers would let her. She then passed me the Provisioning department, who again told me I could not get service. I calmly tried to explain to them that I had just had DSL service at my address for 8 days. Back and forth, back and forth. After 3 hours on the phone I was summarily disconnected while on hold (this was Friday). On Monday I called back and spoke with Thersa (in Customer Care, HA!) and again explained the situation. She tried to put me on hold and I insisted that she call me back which she did to inform me that no one in her department, including her manager could place an order for DSL at my address because their computers told them it was not available. I very clearly stated to her that I had been a perfectly happy customer of AT&T and I wanted to remain a customer, but someone had to solve my problem. She offered to check with another department and again said she would call me back. This time she never did. I waited 24 hours and then called up my cable company and reordered service through them.
To this day, more than 2 months later I have not even received a bill from AT&T. I spent 4 hours of my precious time trying to stay a happy customer and no one there would help me. The funny thing is I continue to get offers in the mail to sign up for their DSL service and how they can offer me a much better value than my cable company. The real punch line is that I am a technology consultant and have been working diligently to switch any and all of my clients that are with AT&T to cable. To date that count it eight in addition to the dozen or more friends and family who have asked for my advice on what service to buy or if they should switch to AT&T because of their cheaper rates. Not on my watch AT&T.
Yeah, you’ve spent months trolling the hell out of this comment segment. It’s time to hang it up, man. I think you’ve gotten more than enough attention.
I hate to sound cynical but they are the Rockerfeller of the internet.
They are only big because they get to the consumer first before any other ISP company tries to have the consumer use there products in other words eliminating the competiton. They got the worst customer support ever they always get people from across the world to try and help you which usually resorts to either just buying a new modem or sending a engineer over which they should have sent a engineer over in a few minutes rather then go through all this crap with machnical voices and a person not too familiar with the problem. To top all that off they give you no choice as to what type of modem you want. They almost always choose the crappy motorola modem with the overheating problem.
So people I heavily suggest to make the switch to another ISP if possible.
and hula girl what the hell is wrong with you. I really dislike AT&T but come on spying on all 400 million Americans estimated. WTF is to be gained from that. What next the boogey man finally reveals himself. You sound like a paranoid moron who actually believes what the National Enquier puts out.
I’ve never been an ATT customer. I dont think I will ever be now that I have read your myriad of complaints.
I have talked with customer service and sales. I have found out without the pain of being under contract that ATT will lie to get you in contract.
Sales had told me that there were 100’s of complaints about the Iphone. He than tried to sell me a LG model. When I told him that I was only interested in the Iphone he reluctantly transfered me to the department that can sell the I phone. The nice lady who did want to sell me what I wanted told me that the previous sales rep was probably just trying to get the sale, they get $ for the phones they sell, just like rental car sales get $ for upgrading you to a SUV.
Any way there is a recourse for all of you who have paid for a service you aren’t getting like not getting High Speed Internet even though you aren’t GETTING it, and still being charged for it. If you all get together and call the same Layer to file a lawsuit.
Without being willing to go to court and do something about it you don’t deserve to bi*ch about anything.
Dissatisfied Iphone customers your best recourse is to contact APPLE. Tell there customer service about your problems. APPLE is a good company and I have dealt with them for a while now and I really think they care.
When I told them about the shady business dealings I have had above and the other lie ATT told me ( ATT told me that APPLE sets the $70.+ rate plans the $30. tether cost ) “which is just a flat out lie.” They confirmed that they only had a say in the Iphone price, not the rate plans. They told me my information was valued and told me where I could go on the APPLE website and tell them The problems and hopes I have with/for the Iphone.
The new Iphone is out now and APPLE needs to know how unhappy we all are with ATT. And hopefully we together can stop this monopoly by forcing APPLE to realize ATT is hurting there possible sales by not supporting a healthy competition.
APPLE DOES CARE========TELL THEM=======THEY WILL LISTEN
ATT DOES NOT CARE=========GET TOGETHER========CALL A LAYER
WHAT YOU DO DOES EFFECT US ALL++++++++++MAKE THE WORLD A BETTER PLACE AND DON”T JUST BI*CH+++++ DO SOMETHING………………………..:)
[…] if it didn’t include some mention of, or at least a link to, some of AT&T’s most egregious acts in the recent past, such as warrantless spying on ordinary […]
Arizona, Litchfield Park 85340
iphone 3gs excellent.
G3 intermittant service
cell phone signal strenght, no bars to no service.
AT&T customer tech support doesn’t care about you.
AT&T store on Dysart and McDowell by LOWES sales people have no clue about service signal quality.
Signal streight map on AT&T site is in error should be zone 3 light orange no signal.
Update,iphone 3GS superior over blackberry storm.
Verizon service at zip 85340 superior over AT&T (ATT)
Hello apple.com, contract with Verizon your loosing millions of dollars!!
I see I have upset a few children on here, if you think my skin is so thin your jokes hurt, think again!
What idiot buys an Iphone? Eric tell me if I am wrong but didn’t Apple approach Verizon 1st? and Verizon told them “No”?
Now if you are smart enough to check 3gs and 3g does not work very well in AZ, why is that? Anyone who ever understood radio waves propagation could tell you the heat and dry humidity are bad on higher frequencies.
Why do you think emergency response teams use frequency ranges of 200 mhz to 700 mhz there? Until 4G comes out in the 700 mhz range any idiot in AZ who buys an Iphone will not have good coverage.
Also Verizon uses CDMA VDO tech and the Frequency range they have in AZ does not support the speed of the Iphone 3Gs which is claimed to have 7.2 Mhz.
Stop whining on here, and grow up. If you do not understand things like Frequencies and think because some poor tech cannot change your Freq by flipping a switch he does not care, it makes you an IDIOT!
I still love the morons who post in here only showing their level of education.
What is a Diper? What is an Asz? Spell check would be your best friend if you could ever figure out how to use it LOL LOL LOL LOL LOL
#
85340 iphone no service on June 23rd, 2009 at 3:21 pm
Arizona, Litchfield Park 85340
iphone 3gs excellent.
G3 intermittant service
cell phone signal strenght, no bars to no service.
AT&T customer tech support doesn’t care about you.
AT&T store on Dysart and McDowell by LOWES sales people have no clue about service signal quality.
Signal straight map on AT&T site is in error should be zone 3 light orange no signal.
I just had my long distance service stopped. I called AT&T and they insisted repeatedly that I had cancelled it. I was on the phone over 45 minutes with the first person who then tried to sell me a more expensive plan because they could not put back our old service, because it was “grandfathered”. I got so furious I hung up on the woman who apologized repeatedly but never did give me any definitive answers on who cancelled.
I called back, got a man who went round and round with me, apologizing over and over and saying that I cancelled. Then he tried to sell me a more expensive program. I told him I would not buy from a company that could not tell me why or who cancelled my long distance carrier. I know what they did. We had a good price on long distance and they cancelled fully intending to sell us something more expensive…amid myriad meaningless apologies.
I never got any satisfaction from him, left for the day and returned to an automated phone cal that said our “order” was complete.
I called Customer Service again and argued again, and got the same response that I had cancelled the service. Again, apology after apology. I angrily told him that I couldn’t handle another useless totally meaningless apology, that if they could not come up with answers as to who cancelled my service I was going to call the PUCO … yeah, empty threat.
They finally admitted the “long distance carrier” cancelled the program. AT&T is our long distance carrier…or was. I told them that in their own phone book it says that no one is permitted to change your long distance carrier without customer authorization and that practice is illegal. I took the name of the person who said that and said, “Thank you for the ammo. I am now calling the PUCO.” However, I am sure the PUCO is bought and paid for by AT&T.
Anyway, bottom line is I am bundling digital phone with my tv and internet, which is actually cheaper than any package AT&T offers.
DUMP AT&T. The only way to eat an elephant is one bite at a time. Let’s go to other carriers and level this monopoly!
I was lied to by an AT&T customer service person TODAY! I was asking why the iPhone 3g S didn’t have MMS with AT&T, but with everyone else in the world, she told me it was because APPLE’s software didnt support it. Obviously I didnt believe her and called Apple. The guy told me all iPhone 3Gs and S’s support it, but AT&T does not.. She didnt have to lie about it. I’m VERY close to leaving AT&T. I have 7 phones with them, internet, and my house phones.. I hope theyr prepared to lose the several thousands of dollars I spend monthly on their crap. Maybe they don’t care about a few thousand cuz they have so many other suckers…….. I hate AT&T.. Theyr lucky I dont want to have to return my iPhone because I waited in line so long..
Talk about kicking you while you’re down… If you have a hard month (where you loose your job to India) and miss paying your bill by a few days, and when you go to pay your bill to re-activate your crappy service.. then… BAM… they fuck you with a $36.00 re-conection fee… Bullshit!… on a $68.00 amount due… Over 50% charge?.. It’s a cell phone that an automated system turns on, not a gas line to my home that a person has to drive to my house to re-connect… Even Then, my gas company charges a $25 charge.. How can ATT justify a charge like that? Fuck ATT and Fuck Congress for letting large corporations SCREW Americans. ATT’s service sucks too. I never have more than 2 bars, and I have to go outside to use the phone. Customer for another month, then the contract (that only I have to follow) is up and never again will I pay a penny to these BITCHES!!!!
Okay Tech for at&t is what I do so alec take the iphone back cause I will tell you point blank the apple iphone is the worst piece of shit we ever got. I really wish verizon would have taken that piece of shit. Here is what you do not understand apple makes the fucking phone and does not tell us anything about the software, do we support MMS on the iphone, no not yet apple has not given us the fucking codes so we can program it right, so the rep misinformed you not lied to you because at work we can not tell you how fucked up apple is.
Patrick did you bother to read your fucking terms of service, and accept it? of course you did and that contract states you do not pay your bill if you fail to call in so we can help your sorry ass, then get disconnected you pay a 36.00 reconnect fee, and you forgot you have a 5 late fee learn to read your contract you sorry whiny little bitch.
July 4th is here and all the men I served with that lost there lives for you sorry ass mother fucking whiners makes me want to puke. Keep whining you sorry sad ass mother fuckers you fail to read your contracts or listen to the terms and conditions and whine when it does not suit you.
Alec take your fucking phone back you are too fucking stupid to own a cell phone.
Patrick either call to get an extension or be man enough to accept that you are a fucking retard and will pay 41.00 for being so fucking stupid.
Oh and alec read Apples own fucking site it will not be supported mms that is until late August, or are you too fucking stupid to read. Makes me fucking sick I watch a 19 year old man die while we tried to save him and all he wanted to do was protect sorry ass mother fuckers like you. Suicide is an option consider it sorry ass mother fucker
Customer service is very frustrating, especially if you are a business premier customer. Their systems are not integrated at all, and they transfer you from department to department, their notes don’t, their systems are slow, or are not all available at that moment so you have to go through the sorry story again then then end up right back where you started from, and plan on being on hold 30 minutes at least before even starting, then another 30 for them to pull up your account and verify your number but it changed because we ported over from tmobile,……all just for a simple answer in the end. Between my two phones on our account for one month so far, have spent over 10 hours with CSR at ATT, and still have more issues to resolve. I just cant’ do any more today. I just can’t. But they are truly very sorry for any inconvenience and thank you for being a loyal ATT customer. AAAAAACCCCKKKKHHHHHHHH!
I had automatic payments with AT&T and twice asked them to stop, and they claim that I never told them, that they had no record of me asking. Because they automatically deducted it from my checking account, it caused 5 checks to be returned and they would not reimburse me. I spoke to someone over the phone, and she said that she did see that I had cancelled that date and given them a new date, but had not told them soon enough.
I did tell them soon enough, I told them in the time period they told me to! 3 weeks before!
The bank told me that was BS, all they need is two days. When I told them this, they then claimed I did not tell them at all.
They just did it again. I told them I was switching banks and would pay them with a different credit card. They charged it to the closed account anyway, and then charged me extra fees, when I had clearly told them to switch to a different bank card!
They will not reverse their returned fee or the late fees.
I will never do service with them again. I would rather sit in the library for an hour to use their pc than to use their service.
Well, I have wireless internet from at&t for about 30 bucks a month. Its sucks really bad. Whenever the phone rings it disconnected my internet, plus its really slow about 30kbps. I really want to change to better and faster internet. AT&T SUCKS 4 LIFE
I spent $350 to get the Blackberry Bold from ATT. The phone keeps shutting itself off (not a battery issue) so I call ATT. They will only give me a refurb. $350 bucks and in less than 90 days the phone is a piece of crap and I can’t get a NEW phone? Cost-Co has a better return policy than AT&T and I have NEVER spent $350 bucks in Cost-Co. Nor will I ever spend money at an ATT on any of their lame ass phones. I also had problems with the Curve and the Pearl. I haven’t had ONE good phone from these people.
Please get a fucking life and stop responding to these people. If you think that AT&T is so “awesome”,
go to an “AT&T is awesome” forum. This people hate
assholes like you, constantly trying to prove them wrong. They are just venting their anger.
In short, get the fuck off the computer, stop responding to every negative comment, and refrain from
calling us idiots. Because you, sir, are the actual idiot responding randomly on anti-AT&T customers, so you really need to get a life.
Arguing on the internet is like running in the special olympics, even if you win, you’re still retarded
AT&T/ BELLSOUTH IS ONE HICK RUN COMPANY. WHERE ELSE BUT IN GEORGIA CAN YOU FIND A FAT, BEER BELLIED, FACIAL HAIRED, PICK-UP TRUCK DRIVING, BOILED PEANUT POOPING, KRYSTAL BURGER BELCHING INBRED THAT CAN DO THE JOB RIGHT THE FIRST TIME.
YES, YOU GOT IT. THEY REALLY CAN’T. I CALL EVERY HICK IN THE SOUTH, “RETURN TRIP”. THEY STATE THEY CAN DO JOB BUT ALWAYS DO CRAPPY INSTALLATIONS, JOB QUALITY IN THIS COMPANY IS LOWER THAN A GRAPH CHART CAN SHOW.
MY ADVISE IS, NEVER BE KIND TO ANY HICK THAT DOES THIS TYPE OF WORK. STATE WHAT YOU WANT, WHAT YOU HAVE ASKED FOR AND TELL THEM IF THEY CAN NOT DO IT RIGHT TO NOT EVEN BOTHER. IT WILL ALWAYS END UP “COBBED” AS IN CORN COBBED! THESE HICKS ARE USELESS AND I DON’T MIND TELLING THIS TO THEIR FACES EITHER. AT&T HILLBILLIES ARE A DIME A DOZEN.
at&t is doing a very good job at upgrading their broadband network heck, there are a ton of people here in the Kansas City metro area who are able to get U-Verse broad band now thanks to the installation of a more extensive fiber network, but were unable to get regular dsl before.
Last I checked this is the United States. That means while you use your freedom of speech, it entitles us to use ours. So when you belly ache about something you failed to do, there are those of us who will point out whose fault it is.
There are many responses I do not address, those where at&t sounds at fault.
However if by your own actions you made the mistake, and choose to tell others how stupid you are, then accept that some of us will tell you it is your fault.
Accepting responsibility for your actions is part of being a mature adult. Choose to show otherwise and be prepared to be corrected about your mistake. Something your parents failed to teach you.
Freedom of speech you have it by birth some of us fought for you to keep it bob, so whine to someone else about me picking on those who will act immature and not accept that they did cause their own trouble.
i’d like to string that indian prick up by his balls… after leaving me on hold for over an hour he transfers me to another indian who prompltly puts me on hold and disconnects the line.
… ps anybody that wants the gov to handle healthcare this is what you’ll be dealing with.
Assured that the disconnection of my phone service but continuation of DSL would proceed with no problems on Aug 6. On Aug 6, phone was disconnected. DSL service was disconnected. Still no resolution on Aug 10. Spent 15 minutes with various customer service reps over the weekend but the office I needed was closed. Monday, Aug 10, still on hold after 20 minutes. No DSL.
30 minutes on the phone, 5 reps later, not counting the autodrone voice. The order has been sent to the resolution department. It is not known why the order could not be processed on the date promised (Aug 6). The rep noted that there is an internal problem processing the order which is due to no fault of myself and that they value me as a customer. It is unknown when the resolution department will resolve the issue, however a representative will call me back within eight business hours to update me on the status of the unresolved order that was not completed. It is unknown at this point when the order will be completed.
This is the same company that wants me to buy an iphone with only the great service that AT&T can provide.
We had a family wireless plan with at & t. Dad got the iphone, not worth the $300 he spent, and the first bill was supposed to be prorated for 5 days. The first bill came and they charged $160 for 4 days! Called a rep, “it will be taken care of”, never was. The 2nd month, the computer kicked the internet access off of my phone (it was on the first month) and charged $200 for about 15 minutes of me downloading ringtones. Called a rep, “it will be taken care of”, only took off part of it. The 3rd month, our plans had $10 a month on each phone line for unlimited text and mms messages. The bill came for $1,700! Called the rep, “the computer kicked it off of my daughter’s phone and they charged $96 for one text, $53 for another, and so on. It will be fixed”. In the mean time our phone service was suspended by them for not payinr the $1,700. During the 30 day period of argueing back and forth and waiting for them to fix the bill, I called to check on the status. The rep told me yesterday that the changes were taken care of and the bill is now $1,200. WTF!? upon argueing again, she tells me that even though we have no phone service we are still resposible for the $400 monthly bill (which was only supposed to add up to $250 for the 6 lines) because they’re holding the numbers for us. She goes on to say that all phone companies have this policy, WRONG! I got pissed and just cancelled all the phones telling her i am not paying for a service that they keep messing up and I can’t even use due to their errors. She tells me there is a early disconnect fee per line and the final bill is right around $2,000. AT & T is the worst phone company ever. They lie, cheat, and steal your money claiming it’s policy while apologizing the entire time. I AM WARNING EVERYONE ABOUT AT & T, THEY WILL SCREW YOU OUT OF ALOT OF MONEY!!!!
I can’t stand AT&T. I swear they are changing my password without telling me. Literally yesterday, I was able to login just fine. Today, I go to login with the same password and it does not work any longer. What the hell? Then I go through the forgot password routine. It seems that the new passwords I assign to my account are just as transient because every single month I go through the same old bullshit. Thumbs down to them.
ABSOLUTELY THE WORST! I have AT&T phone and internet service only because no one else provides internet in my area. In the 4 months I’ve been their customer, they have not been able to get my order correct. Right off the bat, they screwed up my address and sent my modem to the wrong place (two-week delay); and the same genius who did that evidently keyed my order in as a premium package (so I’m being billed more than I should be). Three calls thus far, and I just opened another bill to discover they STILL haven’t been able to get it right!! So tomorrow we either get things straight or I cancel my account and blacklist AT&T with everyone I know.
Your first post is in August 24th, 2008 at 11:27 am and your most recent post is on August 9th, 2009 at 2:52 pm.
How much does AT&T PR department pay you to sit here and spew your bullshit on this site??
You obviously work for them as you have been posting your bullshit on here for just short of a year. Quit defending this piece of shit company. Yea its true some of your post attack people that are just plain idiots, but you completely disregard the hundreds of legitimate claims as if they never happened, then claim that AT&T is good because you havent had a prob with them. Go fuck yourself.
Secondly, I dont give a fuck if you are a veteran. YOu are still a moron and nothing but a moron. Next time your at the VA office to have a laugh with your buddies or make comments like “I was an IT tech and now I sit at home and collect Pay from the injuries I sustained, in other words you are paying me to do nothing,” just remember your freeriding off of tax payer money, money that i pay towards your sorry ass.
Dont give me the bullshit ‘i was fighting for your freedom’. YOu werent fighting for shit but a god dam lie, as well as fattening Bush and Cheney’s pockets. YOu fought for a war i didnt support, and now im stuck paying for you bitch ass to sit on the couch and defend AT&T. Plus I gaurantee you the whole reason you joined the army in the first place was because either you couldnt get a real job, or were some piece of shit who wanted a free ride through college and never thought he would actually have to go to war. True my rant doesnt change shit, and you still get your check every month, but i could give less of a fuck about you and your bullshit service, and im sure many people feel the same way but will never say it to you guys faces. That is not to say i dont feel bad or sorry for soldiers that have been inured or killed in supposed defense of this country. I do feel bad for them, in the same way i feel bad for retarded kids.
Basically, James Adams, go fuck yourself and get a real life you stupid, lowlife, piece of shit. Fuck you and fuck AT&T.
PS. have fun with this one…im sure youll have plenty to say faget haahhahahahh
Okay, so my family has been with SBC/Cingular for about 4 years now. Everything was fine until AT&T came along. The biggest thing is the internet. I’m paying for 3megs down and 1 meg up, and they are giving me 200kb download and 100kb upload! Every time i call them they i usually get hung up on about 4 times in 2 hours im sitting there. Then they try to make me pay $60 for a tech repair man to come and “fix” our internet, when the next day its still acting up. They make constant mistakes on our bill costing me hours and hours on end with these stupid customer service people. Also, now they are with dish and Apple? FAIL.
I don’t think that John Adams works for AT&T, I don’t think he’s ever worked anywhere because nobody would ever hire anyone this stupid and lazy. John you give veterans, IT techs and just about anything you stand for a bad name. If I served with you and read about how you boast about sitting around on your lazy ass antagonizing people I would come over and kick the shit out of you.
As I stated once before, this site is for people to vent not jerk offs like you. Take the advice many people here have offered you and go fuck yourself. Lock yourself in whatever piss hole you live in and through your computer out the window so you can’t give these people any more grief.
Are you sure your injuries were not self inflicted due to your natural sense of stupidity. Maybe you shot your self or shuved the rifle up your ass.
Have someone read to you and explain what this post says. Maybe draw pictures for you so it can really sink in that shit filled skull of yours.
I wonder if you also post on other sites in favor of abortion, racism, perversion and genocide? Your daddy must be embarrassed your such a moron. Get a more productive hobby like picking your nose or wiping your ass.
wtf omfg rrrrrrr ok att started me off with 2000kb/s hmm but they said we were having “technical difficulties” do to the bandwith witch is bs cause i see the streets box out my window and there the fact that im shure nobody uses it cause i had freind who worked vault do test like 3 people use but they lowerd my speed to 254 kb/s now my comps top download speed is bout 20kb/s is there something i can fuking do to make them raise it back up im paying for fuking 24 people for fastestest speed and i even got there most expensive wifi packadge . plz somone tell me how to rAISE IT !
Sooo…. After reading thru this rather lengthy thread, I’m a bit hazy on one recurring topic: What does serving in the armed forces have to do with poor service from AT&T? Seriously. Does AT&T “suck” because of some of our citizens’ decisions to voluntarily enlist? Or does NOT enlisting make AT&T “suck”? If one is wounded while “serving” the country–enough so that the individual must “sit on their ass getting paid for doing nothing”–is that individual then required to troll thru obscure web sites defending huge corporate entities? Perhaps this vitriolic spewing from the veterans is their meager attempt to defend SOMETHING after they were rendered physically irrelevant in today’s society. Maybe it’s just something that fills their time in between their appointments at the VA and happy hour at the VFW…? Whatever the case, it is clear that after over a year of consistent posting this thread has lost its focus. It is probably time to shut it down. If that does indeed happen, my condolences to the vets who will lose their online hobby and best wishes they find another site to display their idiocy while they wait in the parking lot for the VFW to open.
If you are going to attack me at least learn how to spell?
One attack made me laugh I had to join the Army because I could not get a real job? WTF do you think the military is? It is not play land where you go out to the sand box and pretend. Considering I had a Combat Arms MOS that kept me gone and I stayed in for many years Keep assuming.
I have pointed out that I do not respond to the legitimate complaints because they are just that legitimate.
Here try this on for size. If you have a legitimate complaint it gets over looked why? Because to many BS complaints. Do you think every complaint is read? Get real. For the real problems to be solved the idiots need to stop belly aching about what they did wrong and want AT&T or for that matter any other company to pay for. I chose this site because it has the most idiots who seem to think they deserve as much as the legitimate problems.
No I am no longer with AT&T I have Cricket much better price, does that mean I think AT&T should still keep doing business as normal? NO it means weed out the bull shit so the real problems get solved.
I think pissing off people on here only proves my point, you honestly think I care about you? Get real I care about the little old lady who has a cell phone and does not work, she has a medical issue and cannot call 911 because some moron overwhelmed AT&T with letters about their own mistakes and wants AT&T to pay for them.
Yes I go to VFW meetings and yes I know an old nurse from WWII who had something like that she is alive because her CNA showed up. Do you think the whining little kids on here care about that? No they care about themselves screw the elderly or legitimate problems.
You may hate me and I truly care less but I will weed out the losers so the real problems get solved, Can you grasp that concept, and now you know my reasons for being here
So if your head gets stuck up your ass cause you think it all matters go unf**K your self.
Yeah and as for real jobs, tell me what a real job is? I guess Police officers are not doing a real job cause they may never have to use their weapons? Maybe my kids will tell you how real my job was so never assume you know squat.
Thank you, James Adams, for making my point. Your unintelligible discombobulated diatribe runs willy-nilly all over the place but yet not even ONCE does it address the single reason this thread exists: “Why AT&T Sucks”. You seem to have plenty of serious personal issues (what constitutes a real job, the VFW, what defines a “real” complaint or problem, the greatness of the armed services, stupid people, etc. etc. etc.), and I am positive that literally thousands of appropriate forums exist to discuss all of them and more ad-nauseum with other like minded individuals. Sadly, that is not here. Your life (at least the one you have portrayed on this thread) seems like a slow motion train wreck and you are CLEARLY in need of a hobby or two. Perhaps your aforementioned children could come by and get you out of the house for a bit?
Again, perhaps it is time to shut this thread down. It has been going for over a year and has totally lost its focus. It is no longer about “WhyAT&T Sucks” but has turned into irrelevant anonymous personal attacks. Seriously people. Move on…
Do you really think what you say to me bothers me? Come on now you have to know idiots do not phase me and the more you address me the more I know I am getting to you. I love when idiots try to sound smart. I have no confusion about real jobs, nor do I have any confusion about this site.
You failed the very basic test you let me taunt you and it shows, and all the words you type will never undo the fact that I am under your skin. Guess what I own you! LOL
Oct. 2003: At the time, it was BellSouth. I was ASSURED high speed internet would be available at my new address in Mississippi, once I moved there from Louisiana. Moved, no high speed internet.
SIX YEARS LATER, guess what? STILL NO HIGH SPEED INTERNET. I can literally drive less than two miles from here and watch a subcontractor burying what appears to be new AT&T cable. Hours and hours of phone calls to the “new” AT&T and NObody can confirm what it is or when it may be available.
If some middle eastern terrorist would have told me they were going to fly airplanes into the twin towers, I would have told them to consider AT&T corporate headquarters, instead. If so, most Americans would have CHEERED for them.
Here’s a little something that ATT doesn’t want you to know. By law they have to offer/provide this but are NOT required by law to advertise it… Call up and ask for “Naked DSL”. If the operator doesn’t know what you are talking about, ask for a supervisor. If they still deny it, claim you will contact an attorney about it and they will be like “Oh… yah, Naked DSL, we have that.”
Naked DSL is pure DSL service at a lower cost without the need for phone service. This way you can pay bottom dollar for DSL and use an internet phone company like Vonage or Skype. Just keep a cell phone handy in case of power outages. Online phone services are more reliable, cheaper, less expensive and… oh yah… NOT ATT!
They put a redirect on my fast access connection to say that my password in the modem doesn’t match what’s at AT&T. Actually I find out that no password is listed with ATT.
Great, so I must download this At&t spyware to reset my modem password. So I go through all the bullshit. In the end it asks me to confirm my old password, which it already doesn’t know or I wouldn’t be in this fucked up situation. So it errors out and tells me to call FastAccess.
In the meantime I get on a work system and connect to a world of bellsouth att&t shit. Web page after web page of hell. I use my original username and password that was stored in the modem in what they call U-verse and it recognizes me. Go figure. So great I reset my password and it tells me to go home and reset it in the modem. I click on instructions for resetting it in the modem (which I already know how) and I’m directed to a AT&T page to buy more shit. No actual instructions. So at this point I’m still laughing.
Now I receive an email from At&t asking me to confirm my email address that I gave when I reset the password. So I do. Incredibly the link goes to their powered by Yahoo page and asks me to complete the page by giving more info. Blah blah blah.
Now I’m logged into the U-Verse crap and want to see a link telling me what the hell is going on. Nope, just more links to buy more shit.
So I call At&t fast access. Wait 15 minutes. A person comes on and tells me that they aren’t the fast access dept, they’ll have to transfer. Finally talk to fast access and they tell me to reset my password in the modem. Ok, I’ll do that.
Since I’m not at home and won’t be for some time, I’m curious about my bill and want to see what I’m paying for, via the online login. Find out that that’s a whole other computer system with different usernames and passwords. Call At&t billing to get a username and password. They walk me through registering, then we hit a roadblock. The system gives three options to receive the new login info for billing. Either via phone, email or US Mail. This issue I see is that they have a email account that bellsouth/At&t changed years ago. They don’t have my current email account that’s loaded into the fast access side. So I ask why the hell aren’t the two systems connected to one another. Who knows? now I’m told I have to go home and get on the internet, submit the reset crap again and wait for a call from At&t.
So, that is why I believe At&t sucks and why they will eventually be broken up again into baby Bells. Though this time it won’t be because of a monopoly it will be because they are too big and they suck. The consumers will bring them down.
I had a perfectly working Bellsouth DSL connection. When I moved to another state and asked for a fixed IP address ATT (who add bought bellsouth in between) told me I had to migrate my connection to their network. After this was done over the phone (the tech actually ‘broke’ my connection for 24h because he did not listen to me), I lost the use of the port 25! This port is used by any email client software. I cannot use my Thunderbird or Outlook anymore. It was a mandatory downgrade! No more port 25. “if you need it, you can upgrade to business DSL” they told me.
This is just dishonest!
I am telling all my friends and siblings to avoid them. Do the same!
Have had at&t high speed internet for the past two years. My ultra high speed internet keeps disconnecting. How can at&t get away with murder. I feel frustrated with this. The only way that i can get on the internet is early in the monring or late,late a night. During the day is just horrible. out of 100% it works about 20% or less. Why does att takes so many customers knowing that it will not be able to provide good service. I call them almost once a month. I stopped arguing with them. At this point my health is more important. I will be writing to my congressman regarding this.
Cheap Web Design - what you are reffering to is called a “Dry Loop”. it is DSL service without phone service. And if you have a cell phone and no need for a home phone call ATT and have your DSL converted to a “Dry Loop” and save yourself some cash.
AT&T is the biggest rip-off company in the world. I had AT&T a few years ago at my home with DSL and also a cell. I switched the cell to Cingular,then AT&T was Cingular. Both companies(same company) decided it was ok to bill me for the same month. I tried and tried to talk to numerous people including supervisors, writing letters, e-mails, etc. to no avail. Instead of them writing, calling, e-mailing me in return, those bastards put me in collections! I paid the second bill for the same month because I have excellent credit and this royally pissed me off. So, I lost. Some time later, a class-action suit was filed against them because they did this to thousands of people. I received a f…ing 60 minute long distance card as a settlement! Are you kidding me?
I obviously cancelled my home phone and DSL. While doing so, I was offered a cheaper rate if I would stay with them. Unbelievable, they could have been giving me a cheaper price all these years? So, I cancelled and advised everyone I know to call and cancel and if they didn’t want to cancel, they would at least be given a cheaper price and save themselves some money.
AT&T offers “no charge for a phone line” if you sign up for their slow DSL service. We live in an area where AT&T has a monopoly on service; you have two choices: AT&T dial-up, or AT&T DSL. They have been making us pay for a phone line ($22.00 with all of the taxes) per month, just to get DSL - even though we have no phone. Recently they were (and still are) offering the “no extra charge for a phone line just to get DSL”. When I called to inquire about the offer, AT&T states that “the offer is not available in my area”. Could it possibly be because they have a monopoly in this area and that they only offer the “no phone line charge” to people where there is competition? I hate them with a passion and would both encourage and appreciate any ideas on how to cost them money. Thanks
at&t is a shameless company; I know this because I am employed by them. A good example to start with is the slogan “free installation” a great idea until you find out its going to cost you 55 to75$ per line for me to run a coax or cat5 at your house for anything over 3 tv’s, 55$ to provide and install a wireless adaptor to your pc or laptop, 55 $ for a trip charge even if it is our equipment is at fault, and with over a dozen more examples I wont boar you with I’ll move on. I am observed in every manner from my vehicles gps system measuring speed traveled, distance, location, and idle time which if they do not meet the company’s location, speed or time standards I can be disciplined. I’m rated on efficiency based on jobs and that I must meet a minimum of 95% or I can be disciplined. I am judged on repeats, if your dog chews through your cable within 10 days of seeing me and you call in to have it fixed it goes towards the 10% I am allowed a month I can be disciplined. Some would ask why I work this job for 13 dollars an hour with some benefits such as the health care that’s going by the way side because how could a company that made nearly 13 billion-with-a-b dollars last year could afford decent coverage? My response would be the hope of a carrier with the famed southwestern bell, the company that takes care of its people. Not a company that used 80 million to cover its top brass’s income tax bill, so after over a year of wondering why I go to work every morning, it is evident that at&t will just be another slot on my resume however for people like you, our frustration is your gain! If you have ever had an at&t service installed and had any lines ran, pc’s or laptops converted to wireless or home-plugged, walls fished, phone lines repaired or added, surround sound systems set up, received extra remotes, chewed up drops or lines replaced, wall jacks added, or just had the input on your tv changed and you weren’t smacked with some plethora of charges its because we hooked you up! So as I said, at&t is a SHAMELESS company but were people too, so please the next time you want to yell, kick or scream at me, or my brother/sister technicians please be aware that were there because of the company not for the company.
ATT has the worst cellphone reception in the world!
I can never get a signal inside of a building.
And sometimes, I can’t get a signal outside either!
Not to mention that they drop calls all the time.
How seriously useless are they????!!!!
I only switched to ATT so that i could get the iPhone but i should have stayed with Verizon!
They are at it again. It seems they always want to add a new service to my home phone and I don’t find out till I get the bill. When I call to have it removed and complain they say “You should see that come off your bill in the next couple billing cycles.” Some day I’m just gonna say “disconnect the stupid thing.”
Oh yeah, now they want to charge data package charges to anyone with a PDA or smartphone. That means my cell bill just went up $60 a month for a service that my wife and I dont even use because we dont have 3G in this small town. Wish I could switch, but AT&T is the only cell and land line provider in town. It’s either them or the post office. We’re screwed!!!!!!!!!
It amazes me how people can complain about the cost of services and ask for handouts in the same breath. It would be a conservative estimate that one out of every five calls to a customer service center consists of a “lifetime value” AT&T customer crying about some new phone they want but do not want to pay for. Then when activation fees are explained to them, they cry about the fact that other companies have “no activation fees.” Right. Because with those other carriers, all the people involved in the process of manufacturing the parts for, building, and maintaining cell phone towers simply work for free. Surely other carriers aren’t putting the cost for that labor somewhere else in the bill!
Many AT&T customers know that if they cry loud enough and to the right people they will get something for free, be it credit or merchandise. Unfortunately, what is free for them is what somebody else has to pay for. I’ll save you the wait time of having to call in and have someone explain this to you: All the little handouts you’ve been begging for is what has been driving up the cost of your service, idiots!
I wonder why nobody ever asks for handouts at Wal-Mart. Think about it, a family of four who regularly buys groceries at Wal-Mart probably pays that company several hundred dollars a month. Imagine someone who has been paying that much money for six years walking up to the manager and saying, “You know, I’ve been a loyal customer for a long time, so I feel entitled to a 50″ flat-screen TV from your electronics department, and I don’t expect to pay a cent for it!”
After 2 year contract I canceled my service but they wouldn’t let me because I went past the monthly bill so I pay that extra month before I finally can cancel the service. They said the wireless connection is good for 1 month since I payed for it but no they terminated it 5 days earlier. What a freaking liar AND greedy motherfu(ker. Why? because 1st) when I tried to cancel they said I went pass the billing cycle and now they terminated it 5 days earlier. But it’s all good because I was hoping to be done with it. That’s it right? WRONG.
They fu(king charge me again on the 2nd month after 2 yr. contract so I call their Customer Service and tried to resolve the issue and they agree with me that they made a mistake. That’s it right? WRONG.
Somehow my iphone got an AT&T signal back again like what the fu(k is going on??? I’m calling them again tomorrow to resolve this non-stop bull$hit. I’ll be right back!!!!!!!!!
I’ve worked for AT&T and other major communication companies. All of you people are actually a VERY VERY small percentage compared to very satisfied customers. Amazing AT&T has won JD power and associates for a few years now. Both companies I worked for have fuck ups. It’s called computers and programs they mess up not the person operating it! And most of the time customers don’t understand the process bc they don’t work there. Believe or not you screw up your own accounts by getting ahead of yourself….like the classic pissed off customer moving their number from one company to another, they call us and say disconnect my phone so we do, then on your date of install you call us pissed we didn’t release your number bc YOU disconnected it when the new provider has to do that. This happened at both companies I worked for. As far as wireless, pay insurance then if it breaks your not screwed …… I mean come on when
you buy electronics at the store and over a year later it breaks do they give you a new one, NO!!!!! But I bet they do if you got a warranty. And what’s next prorated charges. Your first bill will ALWAYS be higher than normal…..and anytime you add a service in the middle of your billing cycle….next bill will be higher than normal, look at the freakin dates on your bill people. And I don’t care if you’ve paid your phone bill on time for 20 years,…..when u apply for uverse we check your credit report not your phone bill. We are not setting up service if you had bad credit. You could have had perfect credit when you got your phone on ten years ago, things change……and the people your screaming at on the phone are humans, someones grandmother, mother, son, daughter…..what’s great is we make more $$$ than most of you unless your a doctor or lawyer so don’t think we are just a bunch of morons that get paid crap! A lot of people apply and 1 out of every 1,000 applications get an interview….come to work for us for a day and you will see why we are paid so well…. And youll realize how ignorant the consumer can be, it’s like they have no common sense.
i heard that they are trying to get a new law so that they can cut you off the internet if you say bad things about them! and do not forget that Alexander Bell stole the phone! this company has been a cimminal since day one
You people make me sick! Until you step on a bomb and get crippled like me, you are not allowed to complain about the service you get from ATT! I get good service from them, I’m a veteran, I went to a war nobody told me to go to, and I now sit on my ass all day collecting welfare and surfing the internet! It’s obvious that I know a lot more than ANY of you, about the service YOU get from ATT! Now I suggest you get off your ass and go work cause my welfare checks are not increasing very much! OFF YOUR ASS I SAY!
ATT worst cy ever, true, of course.
there only concern is there bottom line at ANY cost.
it is a shame that not everyone understands how terrible they are, there are so many other possibilities than giving your dollars away to such thieves.
Nick
Signed up for a one year contract with AT&T and they changed it to a 2 year contract. I had to produce the original bill to prove I was the one who was right. They are even trying to charge me an early cancellation fee now. Complete crooks.
i cancelled my ATT/IPHONE contract 2 months ago ( within the 30 day) limit due to poor cell service
I’ve been waiting for them to send me a proper final bill for I can pay off an be done with them.. Well today at 8 am i get a called from a credit service looking for ATT money..I told him once they send me a correct final bill I will pay off ( as i need the bill to expense to my company)
the credit rep on the phone then decided to call me a looser ( actually he called me a loser many times)??? WTF AT&T…
Let me make this very.. I WILL PAY THIS BILL AND I WILL NEVER AGAIN PURCHASE ANY PRODUCT OR SERVICE FROM ATT…
“All of our service representatives are busy helping other customers. Please continue to hold” My call was first picked up after being on hold for 20 minutes. After finding out that I wanted to close an account, she says, “I’ll have to transfer you to a senior account representative so you can get the best service you deserve”. Yeah right. After being transferred, the automated system tells you there may be a 10 minute wait. 40 minutes later, someone mercifully answers the phone. He states they were receiving an unusually heavy call volume and working as fast as they can. Maybe ATT should look into addressing this problem? Nah. Having customers waste an hour of their time isn’t a big deal. Just wanted to share my wonderful experience with others.
just got off the phone with att and I’m the most aggitated custumer. I have problems with my palm centro and called att to get it fixed. worked with them for 4 hours to get it fixed. they said it was a problem with palm, so I called palm. they did a few checks on the phone and said its a problem with att application. called att again to get the issue resolved so I spend another 4 hours on the phone to fix it. they couldn’t. I was transferred to warranty departmentand they told me my phone was refurbished so its out of warranty. I didn’t no I bought a refurbished phone. I payed new price. now I’m screwed. ATT SUCKS
By far the most difficult service I have ever dealt with for a cell phone. I went into an ATT store 2 months to get a new iphone (right there I should’ve just spent the extra $400 to keep my verizon service). They didn’t have any in stock (which makes total sense taking time out of my day to go to a store instead of going online, seriously, who buys iphones anymore?). They said I had to start an account just to order the iphone. So we spend probably 40 minutes to set up the account and order the phone. Why it takes 40 minutes I have no idea, no other service took even half that long.
Two days later I get an email to pick up my phone. I go back to the store, and tell them I’m here to get my phone. They say I have to open an account to get an iphone. I told them I already opened one and showed them the paperwork they gave me last time. So they go back, get the phone, set it on the counter, type a few things into the computer….”Sorry, we can’t open an account for you”. What? I already opened one two days ago! They couldn’t give me ANY information as to why and said I would have to come back in 60 days to try again. I had to get a refund for the phone (never even held the box), and leave so I could call the support line. I should have quit while I was ahead.
I call the ATT support line and they say there is no reason whatsoever to deny me service. So I go back to the store (3rd time), and go over the whole ordeal again. So then they open an account for me (took an hour this time) and got me my phone. I finally leave with a working phone.
A week ago I got an email with a collection notice saying I owed $300 in unpaid bills. Meanwhile my online account said my balance was paid in full. I looked at the account number on the collection notice and it wasn’t the same as my account. I call the support line and they tell me that a second account was opened under my name on the same day as the one for my phone. After spending 30 minutes on the phone I find out the store opened an account when they said they couldn’t, and didn’t close it. So it just got charged over and over and I had no idea it existed. The support line couldn’t null the balance and close the account, they told me I had to go back to that store (which is a corporate ATT store by the way). I go in, and have to explain everything over again. 45 minutes later they tell me the balance is nulled and the account closed. Oops, sorry, have a nice day. Finally, I can go home.
Today I get another collection notice, and another account number. So I call the support line again. Yes there was another account opened on the same day as the other two. The first support rep apparently didn’t feel it necessary to tell me there were other accounts open. Spent nearly an hour on the phone to get the collection notice suspended and balance nulled. Also found out that the first fraudulent account was nulled, but never closed…again. So I had them (hopefully) close that one again. After all that was done I asked to make absolutely sure that there were no other accounts open. Which turns out there was. Again, I’m calling twice about several accounts open for 1 phone, and I have to ask about each account individually and only if I find out about it through collection notices.
Four, FOUR (4) ACCOUNTS WERE OPENED FOR MY ONE (1) PHONE! I’ll never know if it was negligence or just sheer stupidity. I’ve caught up on my disaster for now. I’m sure I’m going to be searching over and over for new collection notices for other accounts they didn’t tell me about this time. And watch my credit score like a hawk. I can’t believe I have another 22 months of this s*** to worry about until my contract is up and I can go back to verizon.
If you want an iphone, it’s great, I love the phone. But really I would say it’s worth the extra $400 or so to get one without a service and stick to a less F***ed up service.
Seriously, all of you guys just take this douchbags insults like this? Just because he was in the war (If he actually even was, and didn’t wash out in basic training, if he ever joined at all), you all think he should just get a pass? So, what put you in your wheelchair douchbag? I am thinking one of two things. 1) You actually were in the war and your fellow soldiers shot you in the back (friendly fire) because you like to insult them as well. 2) You never went to war and you threw your back out permenantly getting a little too excited riding the backside of your boyfriend.
If you were a soldier (Why’d you join the army anyway? Couldn’t handle being a Marine, like us REAL MEN?), I’m glad your ass got hurt, because we don’t need douchbags like you fighting beside us over there, we’d rather you just stay at home with the rest of the women.
To every person who has been ripped off by AT & T, let’s orginize a class action law suit here.
I can verifiably show where the company extended my contract without my permission. And now want a $100. dollar early termination fee.
They also add in close to 5o dollars of undisclosed fees after you sign up. It’s blatant fraud.
AT&T absolutely stinks. I travel the entire country and reception stinks everywhere. My company of 50,000+ employees switch to AT&T and we are preparing to switch back to Verizon. It is the running joke in our organization. “AT&T…more bars in more places….except the places you are” There a huge AT&T billboard in Jersey City, NJ. Go figure…..as soon as you are near that billboard you have no signal. They should change their name to dropped call or failed call. Stay away from AT&T. It is a shame that Apple is associated with this bogus cell carrier.
My company has been dealing with SBC(DBA ATT) since we do not have a choice for local phone service. They have been cramming us for years. Most states are stopping their stealing, however my state Texas seems to have been major paid off by their lobbyist. The att partner, usually a sleaze ball Vegas operation cold calls retail stores in the evening and gets some high school age employee’s name and signs the poor business up for a new website for only $49.95 for the next 20 years. The girl never authorizes anything but is tricked into giving the business name. I think att splits the take with the Vegas partner. Att hides the charge on the backside of the bill hoping the business wont see it. If the customer ever notices the charge they very nicely credit the charge as they want it kept quiet.The Texas PUC says att is allowed to keep ripping Texas customers off since the lawmakers in Austin OKed it. This has got to be on of the biggest rip offs in history. Would some lawyer looking for a gold mine please get the class action suit started. I bet the Texas lawmakers have several freezers to keep all that cash in.
I had at&t once too (when they were still Cingular). Cingular was great. But then, at&t took full control, merged everything under their name, and then, the shit began to roll out. First, they charged me for text messages when my bill clearly stated that I had unlimited texting. They said that I did not read the fine print. There is fine print for unlimited texting!? After several hours, I got the extra charges removed only to have them reappear the next billing cycle. This time I called and they said “We show you have had unlimited texting for over a year.” I said “Ya, then why am I getting charged for text messaging?” Her answer: “I don’t know. Let me put you on hold and see if this is a legitimate charge.” I couldn’t believe it. Here she is admitting that I have unlimited texting then and then telling me that a per-text charge needs to be researched for legitimacy.
Then suddenly, my service stopped working at my home. When I called, they said they had sold off towers in my area that were shared or in need of upgrade. Then they said “We are sorry, but at&t can not guarantee service inside of buildings”. WTF!? That means my wireless internet card was useless! So, I tried to get my money back on it. Instead, I had a $287 ETF because they claimed I moved out of their coverage area before the end of the contract. I moved out of the coverage area? No, their coverage area moved out on me. Why the fuck did I have to pay for their move?
Because of this, I canceled my voice line (which was not locked into a contract at the time). When she said “why” I said “because I can not use the service at my house when I need.” She said “OK, I can cancel you, but a ETF will be applied to your account.” Holy shit! What the fuck for? I wasn’t in a contract!!!
This company sucks! Stay away from them!
Well..
I am paying $340 to atnt for my phones and internet and cable yadah yadah yadah..
I moved to a new home and rented my old house. At my old house i had wifi, and decent connectivity to the internet, anda bar of service… which sucks… a lot. but w\e i couldn’t afford the change to another carrier but i will soon..
So i get to my new home and i want atnt to get me fast access dsl and wifi connectivity. The guy who came to my house to install this said ( premium package ) actually gave me the crappiest service possible. Dial Up. Yes Dial up. So i was kind of pissed off at this. I called a representative right away and they told me that my house and my neighborhood is not wired for wifi OR DSL.
How the hell is that possible? I am paying $340 a month for Dial up?
um.. FUCK YOU.Not only that but i now can not use my laptop ( that has all my work ) because i do not have wifi and dial-up does not work on it! great! since i can not afford a new computer i am stuck using an old ass dell desktop. Not only do i have dialup but now i am using an ancient computer to do my work. Thanks a fucking lot.
Another thing, no service and dropped calls are all great things that i have come to expect from such a garbage provider.
So not only am i stuck with this provider but i can not enjoy high speed internet because my house is not ‘wired’ for it?
Is that not your job atnt?
Oh wait i almost forgot.
When they installed the dial-up i went to check it out as i was not here in the morning when they installed it. And i am familiar with dial-up i put my password etc.. and WOW no internet connection!!
Called atnt. They said someone made a mistake and something happened. No shit..
About 5 days later (great timing guys), someone else came and ‘fixed it’ how did they fix it.. they ran a second cable (twice as long) and left it outside my yard so they can burry it later. It has now been a month and a half and they have not burried that cable. Not to mention that they charged me for that week that i did not have service.
This company is a joke. Get your act together, provide better service, comply with what the customer wants, get my internet to work how i want it! HINT HINT HINT** and maybe you won’t be the lowest ranking provider in the US.
I received a phone call from at&t that I had an outstanding balance of $8.00 on my cell phone.My reply was since I have been an at&t or SBC customer for over 30 years I doubt they would turn off my service for $8.00 but they did on Thanksgiving.I made a online payment of $10.00 to get my cell service reinstated.When I called customer service about why my cell wasn’t activated she pretty much laughed at me and said why I would expect to get my cell reactivated for a $10.00 payment.I talked to a representative to ask what it would take to definitely get my cell to work again she said I would have to pay $85.00 and my cell phone phone would be reactivated.Went to an at&t store and paid the $85.00 and then was told I need to pay a $500.00 deposit to reactivate my phone.When I called customer service they actually told me who ever the representative was that told me $85.00 would reactivate my cell was lying.how can you trust a company that openly admits one of their representatives lied.
James Adams don’t they have wheelchair basketball or other activities you could be doing besides being on a site you don’t belong. It is so obvious you are an at&t spy that it just shows to what lengths they will go to defend their unjust policies. You don’t fool me and the wheelchair bit doesn’t fool me a bit.What was it just by accident you stubbled on this site?
ATT SUCKSSS!!! DO NOT GET SERVICE WITH THEM, I HAVE PERSONALLY BEEN SCREWED OVER BY THEM FOR SO LONG. ITS TRUE THEY LIEEEE ABOUT EVERYTHING AND CHARGE YOU FOR EVERYTHING
[…] their bottom line has to be helped by the constant barrage of gaudy (orange!) full page ads that AT&T is running. Seems like there have two or three in the front section every day since the beginning […]
I have had ATT phone service for a long while now.. and I stay with them because of rollover, I believe you should get to keep the minutes you pay for.. however.. we started getting 300 dollar bills for a few months and I called and they were charging us for Mymediaclub and all kinds of crap I never asked for.. Bill is back to normal now.. but CHECK YOUR BILL!
AT&T sucks really bad!!!! We have Internet access with them at the store I work at and they are so desperate to make an extra buck they hire independent contractors for these sales calls and there is no way to stop the. They try to mislead the consumer into accepting bogus upgrades. They primarily use peolpe from India (of course) to do this dirty work! I also own an iphone with them and I also regret they are the only ones selling them (even though I can also tell you Verizon Wireless sucks even more than AT and T)… One thing I tell you, I will do some further research and AT$T will soon be out of the list of garbage companies I spend my money with… it I’ll be my sweet way of showing them the middle finger!!!
i work for at&t, and I HATE THEM!!!!!you guys should all quit any contracts with them, they dont give a sh*t about the customer. I dont deal with the cellular side, but the voice side, in repair, not only do we have horror stories about missed commitments, being No Access’d, (techs saying customer isnt home), but i also know people in the billing side, and they are trained to do nothing but make money…I started with the company 10 years ago, when it was Pacific Bell, then SBC, now at&T…the way at&t operates is ridiculous, they are cutting jobs left and right. They hire these freakin dumb idiot people in India who have no idea what they are doing. As far as “customer service” department, they hire people to make money, and not give real customer service, they take advantage of older people or people with disabilities and put words into their mouths to order and add services without them knowing. Its not the rep’s fault, its how the company is training these people. They also have different departments pinned against each other. They used to give ” team awards” , based on results and numbers. So basically, every department is back stabbing each other to make numbers, insted of being one company and caring about the customer. But this year, with the new contract, they did away with team awards, so now we are just fighting each other for no reason..It is so lame. The company has and is running it into the ground, the morale is crap, everyone hates their job, people are constantly giving poor service just because we dont care anymore. The company has made us this way. Back in the day, we used to actually care, pac bell was a good company, customers loved us, employees loved working for them, i was one of them. But now, noone can handle it, they want more and more from us, but yet they take from us. So I highly suggest anyone that reads this, boycott at&t. The only reason why i still work there is cuz i have a family to support. And i have to do what i gotta do to put food on the table and clothes on my kids backs. I really do wish i cared about my job, but i just dont anymore…and its not my fault…
by the way, i too pay for an internet speed that i am not getting….but to me, i’d rather pay the money, than deal with calling into customer service and having them ” accidentaly” adding on some sort of plan or calling feature, my company is a joke…
AT&T can suck on my fucking cock! They are the most evil fucked up corporation in this universe. Do not waste your time or money on these fucking bastards. I could go into details and explain why they pissed me off so fucking but it really does not matter because you would be just as pissed off as me. So I’ll finish up by just saying this. AT&T is a bunch of cock sucking mother fucking cum dumpsters that need kicked in the jag off, punched in the mother fucker, and elbowed in cock suckers! I’ll see you in hell AT&T bastards!
I read a lot of these posts (as i am going with either AT&T or Verizon this spring) and i just have to say, whoever “James Adams” is, you’re a douche bag. Good people die overseas everyday, and you live. Go figure.
[…] So just needed to get this out of my system. AT&T SUCKS, I know everyone knows this but it’s bad, really bad! They have taken almost 2 weeks on correcting my paperwork so I can upgrade to the 3Gs, this paperwork problem was THEIR fault. gah.. just had to vent! If you want more reasons to hate them click here. […]
at&t will rob you! Do not give them your credit card number or your debit card number.
They took money out of my account three times in Dec.2009 and 2 of those times were not authorized! Now it could take 3 weeks after my bank writes them a letter to get the money back. Not only that….their employees will lie to you to get you off the phone. The employees who lie, do not make records of their conversation.
I’m contacting the Consumer Protection Service to report their taking money out of my bank account!
Bought cell phone package service for me and my daughter. Everytime I really need it the service is out or unavailable. They absolutely STINK!! I will never renew my contract. On exactly midnight of new years I wanted to send a happy new year message to a special person and low and behold the service was out. I was stuck in a ditch earlier that day and low and behold the service was out. AT&T SUCKS!!!!!!!!!
So we all know ATT sucks - yet no one attacks - who is great on here at social media. Time to apply pressure on ATT and Apple to deal with this. ATT is worse than an socialist government.
We need a serious Facebook account (just for fun, for sure) that ATT is arrogant and we need to begin a boycott - how could Apple with awesome service tie together with ATT the worse service?
i so agree with the person titled ‘me’ i work for att also. it is so nice taking home over $4000 a month plus incentives, cheap $40/mo great insurance for health, dental, and vision for the family. it is such a small percentage that calls in pissed off and u are soooo right, half the time it is the upset customer that doesnt have enough sense to read a bill, understand prorated charges, or have good credit. i believe over half the time they were aware of the charges they call n acting stupid about just because they want to be crybaby and not to want to have to pay it. Roadrunner…someone mentioned….how stupid is that.never even heard of such a company….must not be as good as att….surely isnt in west tx…but att…ALMOST everywhere…..most of the people on here complaining….att dont need u anyway, we are glsd to let the crybaby companies have u
I hat Cingular(AT&T). A few years back my cell phone service completely stopped working and they would not fix it. I wanted out of the contract b/c of this refusal. After hours and hours of arguing over the phone they literaly said to me, “In order for you not to have to pay the early cancellation fee, you need to provide your deployment to IRAQ or your DEATH CERTIFICATE!!” Yes that is right and completely true. They are the worst company I have ever dealt with in my life. I bad mouth them at every chance I get. Run and run far from them.
How many people are you going to call out, who aren’t even replying to your posts buddy? I really do hope you’re getting paid for all the defending you’re doing for AT&T. But your life must be pretty sad. You got your ass kicked while serving and now, you take out your rage on a comment section in an Internet article. Go out and get some fresh air. Do some soul searching. Better yet, just shut your mouth. You’re probably disabled and I’m sure 90% of the posters here could cream your pathetic ass if you ever met them outside. You’re sad. Go get laid. Stop replying.
Lo James you’re sooooo tough. Oooo, whatcha gonna do? Run people over with your wheel-chair? Lmao! Look old man, be grateful you still have your life (and your fingers) to enjoy. Take this as an opportunity to nice rather than calling people out despite what you think. Some people are not as fortunate as you and have not enjoyed AT&T’s services. End of story. If you like AT&T, good for you, but you’re in the wrong forum. Maybe you should look for the “8 reasons I ride AT&T’s dick” forum mate. You’re not in war anymore. Give up fighting for crying out loud and spend some time with your family. Hell, did you ever think maybe you could be having a great time with you daughter instead if you weren’t such a dick? Sheesh, look at all your replies. I KNOW you got nothing better to do but hey, you’re pathetic. People come here ONE time to vent and you spend maybe a weekend fighting them off (and they don’t even care mind you). Fuck off soldier! And that’s an order!
AT&T = Absolutely Terrible Telecom. They are a disgrace. But, they are owned by Washington DC. America - you DO have better choices. Say goodbye to AT&T. Go with the 4G!
Spent the entire day trying to get my AT&T modem to work. AT&T landline was filled with static and my AT&T wireless service has always dropped calls in my neighborhood so I went to the AT&T store. The guys gives me a phone number to call. Unbelievable. Hooking up DSL and landline service with Timer Warner Cable next week. Just need another wireless company for the iPhone then I will be free of these clowns.
Just so you know I work for AT&T as a customer service rep. I hate them and everything they stand for. P.s Im canadian…they out source hardcore which you may have noticed when you need to speak to tech support and you get someone you cant understand because the entire department is based in India. They could NOT CARE LESS about their customers. Which Im sure you know because people tell me about it all day long while they are yelling at me. Which I dont blame them for because it’s insanity. I pretty much tell the customers I feel their pain and so on which is soooooo gunna get me fired which at this point is quite alright because I dont like having to clean up their effin mess all the time. The job sucks, the company sucks and definatly GO ELSEWHERE IF YOU CAN!!! SERIOUSLY!!
i had a 12 month contract with at&t and it expired in august 2009. i went with aother company to save money. at&t sent me a bill 2 months later for 900.00. they said they automatically renewd my contract without my knowledge and charged me all that money for not cancelling the original contract 6 months in advance. HOW IS THIS EVEN POSSIBLE?
I did not pay my bill for a few months due to financial difficulties, ATT disconnected my phone on Jan 12th which happens to be the last day of my dec-jan billing cycle.
I called to cancel my service because I am being thrown out of my place, financial difficulty. As soon as I call ATT, the call goes to billing, they take my money. Then I wait 30 mins to talk to someone to cancel my service.
I have been a ATT customer from 1989, loyal customer. I have not had many chances to talk to someone in billing and/or in account closing department.
They are rude, might be RUDE is better. They do not care about how long you have been a customer.
The lady on the phone refused to believe me when I said that my service was cancelled my ATT on Jan 12, no incoming calls or outgoing calls were possible except to 800 number and 911 service. The only thing they could not cancel.
Sadly I have been a shareholder since the early 90s, ATT, you suck. I will rather use skype than use you.
Called on Sat 1/16/2010 trying to get their DSL service, was told unavailable to me but yet on Tuesday 1/19/2010 received letter asking me to join the DSL. If you can’t provide the service don’t market it. THEY SUCK BIG TIME!!!!!!!!!!!!!!!!!!!!!
CHECK YOUR BILLS, everyone! We had less than a one-month experience with ATT and there were numerous, numerous billing errors! Even after you hang up with customer service, there will be other errors that pop up!
Check your monthly billing dates…Are you getting a full 30 days of service for the “monthly” fees? (check your bill history, too) Check your dates, check every charge, and then check again a few days later.
ATT is NOT recommended. They overbill and count on you not to take the time to notice it.
We have had NONE of these issues with our previous carrier.
I bought ATT 2 month back from Redmond town center ATT store.. The local store forced me to get tethering plan. They said Microsoft employee only need to pay 3$ extra over data plan. It is special offer for Microsoft employee.
The person wrote it on my contract (by hand).
first month bill was wrong. I called ATT and nothing happend. I went to local store and after discussion they corrected it. I told that I want to return the phone (I was under 30 day) and eligible to return it. The manager of local store give asurance it wont happen again and he is there to correct the issue.
Second month same issue happen. I went to local store in Redmond. First theier new manager gave excuses. then I shown them handwritten by their sales person. their sales person came and said yes this was the offer and it should be corrected. Now their new assitant manager lose face and she said she is not going to entertain it.They only sell and I should talk to customer service.
customer service says/wrote they do not have any such record.
I have it in Sales Man hand writing on contract.
They corrected the issue in first bill.
the sales man agree even today that it was the offer he was selling to MS employee.
the manager in local store deflected by giving excuses and later on by making a stance that he office is for sales.
the central office says it is none of their business.
ATT is always lying about everything. They change the terms of their own agreements as they see fit. They rip people off with their air cards that started off as flat fees then changed to 5 megs per month. I have left ATT and I’m happy without them. I don’t understand how a nice company like Apple would have anything to do with a criminal company like ATT.
ATT should invest some money to make their existing customers happy instead of spending so much money on TV ads.
they should have the integrity to keep their word with their contracts and to cancel you without penalties when you are using your own equipment.
Protest ATT shipping US jobs to India by Porting to Verizon! Billions of dollars in iphones and they are treating there employees like dirt by sending them to the unemployment lines! PO’d! Join the cause and screw ATT.
My parents just ordered at&t uverse hoping for better internet and because I play PS3 I have been looking forward to it…….But it turns out they are worse then the fucking Dial up we used to have!!
Anyone reading this if you haven’t gotten at&t yet don’t ever get them they are probably the worse internet provider you will ever have!!!!
AT&T are crooks. I live on the border. I’m an American. AT&T can’t keep they’re satelitte straight. I am constantly on the Mexican Satelite Movie Star and Tel Cel. Can’t make calls and if I answer my phone while it is on the wrong satelitte they charge me roaming charges for Mexico. I’ve called and they pretty much tell me too bad! Many of my friends and co-workers are having the same problem. They never told us this might be problem when we moved here and payed for their service. They should be shut down!!!!
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I called AT&T a while back because my internet connection was not as fast as I’d contracted for. It turns out that even though I contracted for the highest speed they advertised, someone at AT&T had bumped me down to a lower, cheaper speed! If you have AT&T, check your bill!!!
Has AT&T done this to you?
Customer service sucks. Plan on waiting 1-2 hours to actually speak to
a customer service representative.
This inludes the 3 times you will get disconnected while waiting.
I turned in a shitty express wireless internet card 2 days after I
bought it. They were supposed to give me a COMPLETE refund.
Instead, they billed me for $50.16, and sent me to collections.
I wasted over 80 minutes trying to get the $50.16 removed. Fucking
assholes.
I have been an AT&T customer for about over a year now. I been somewhat satisfied until now. Today I look at my bill. Turns out I have a total amount of $687.82 due in April 21 2008!! (It should have been like $70-$80 total amount that should be due) They say they charge me of overage in International call and some other federal bullshit charge, but we use pre-paid card from the past and we never had a problem until now! They shouldnt have charge us. Right now I am so fuckin mad!!! How is this possible!! I swear AT&T are fuckin dumbasses! If they dont fix this bill I am surely going to cancel on their ass!
This is not the first time that has happen. When I received the modem from them. They charge me double.
So I ask them why they do that. They said they sent me an REBATE for it which has been over 6-7 months now that I have not received yet.
YOU KNOW WHAT?? I might just cancel it for good.
i heard that they are trying to get a new law so that they can cut you off the internet if you say bad things about them! and do not forget that Alexander Bell stole the phone! this company has been a cimminal since day one !
It’s no joke. Beginning earlier this year, AT&T Wireless began to charge customers who pay their bills in their stores
As far as at&t not upgrading to add for fiber optic cable to their nation wide broadband network, then how do you explain U-verse. at&t U-verse requires that fiber optic cable be within 3000 ft of a consumers home in order to get it. And how about newer subdivisions in many at&t service area where they are not laying any copper cable at all, it is fiber optic cable right to the house. As far as broadband network upgrades are concerned, from what I have read online, in the media, and heard from union sources, at&t is doing a very good job at upgrading their broadband network heck, there are a ton of people here in the Kansas City metro area who are able to get U-Verse broad band now thanks to the installation of a more extensive fiber network, but were unable to get regular dsl before.
My daughters clip that holds the charger into her phone broke. Poor design. The phone had a one year warranty, so I called AT&T and they will not cover it under warranty because it is physical damage. WTF??
I spend $300 bucks a month with these people(cell and uverse) and they will bicker over a twenty dollar charger.
I guess I will have to take them to small claims court to get my twenty dollar charger for a $300 phone.
Trying to add minutes to our son’s calling card for use in Iraq. Automated systems infuriating and disfunctional. After 2 days, finally got 3 humans who were nice individually, but the system is totally messed up and to be avoided.
Yes, I agree, they are liars - and cheats for that matter. Appreciate it if you would let me rant about an unethical and possibly illegal situation I’m going through. I wanted to downgrade my data plan to the plans I was offered when I bought the Palm Treo as well as I extended my contract 2 more bloody years. I am paying $39.99/month for unlimited data and 1500 text however I’m willing to go with little or no internet usage so I can cut down on costs and to not waste time on the slow internet connection and poor experience. I just spoke to an ATT rep who said that they don’t offer those programs anymore on PDA’s and the least expensive program is $34.99. Whoopdefrickendoo!! She suggested that if I want to save money on data plans that I go with an alternative phone. I just spent $300 on the Treo last year lady!! Let alone I would probably have to pay for a new phone unless I re-upped for another 2 bloody years with ATT - not!! Overall, this smells like a money grubbing scam and possibly illegal no less.
I cannot tell you how much AT&T SUCKS! I was fooled in to buying a $299 black berry curve for my niece who just graduated the army and was shipping out to Germany! 18 year old girl leaving home for the first time, IN THE UNITED STATES ARMY!
So I wanted to get her a phone on my account so she could stay in touch with her mother. The “Sales Representative” LIED! Said “Oh everything will be fine…………uh what’s your credit card?”.
THEN THEY BILLED ME $600 for two phones I don’t use (one I cant use its in Germany).
I stick with NEXTEL!
God Bless you all and the Armed Services.
Told me my first bill would be prorated for the 6 days prior to the new billing cycle. The bill arrives and I pay 190 thinking it is my bill plus proration. No. It is just for those days. No one can explain it. They emailed the guy I originally talked to so he could call me. Its been 3 days no call. I have unlimited everything. Should be 150. My bill came. Its. 350. Guess what? No one knows why. Class action law suit anyone? I’m in. I miss cricket. Flat rate. Reasonable. Great customer service. Lured away by the crackberry. Lawsuit. Stop bitching. Start a revolution. Time to. Take down the big dogs.
“This is an AT&T free message: Move to GoPhone, get a phone rebate and keep same #!A? Last time to refill current acct is 6/30 & service will be shut down on 7/31. Call 800-678-340#”
I’ve been getting this almost daily.
I had an old EVO (prepaid) phone with CellularOne. ATT bought out Cell One and changed the EVO phones to the new Go Phones. Shutting the service down and telling everyone to “upgrade”. The only “upgrade” was the bill.
The free-text feature which was included in my plan had now upgraded to additional fee of $20. My previous free night and weekends upgraded to $30. The website upgraded to ATT and became more sophisticated while removing the support forums. The price of the phones increased from free, to at least 10 bucks.
Basically, service that used to cost $42 now costs $90. Plus $10 for a phone. The service provided by CellularOne, when bought by ATT, more than doubled.
So I figured I’d try for a contract phone. I have bad credit so I decided to pay the $120 deposit CellularOne required. Come to find out, ATT upgraded the deposit amount to over $500.
ATT promised a rebate if you switch from EVO to Go phone. Wow, a $10 rebate off of a phone that was supposed to be free anyway!
My girlfriend also had an EVO phone. She called ATT to “upgrade” to the Go Phone and ordered her phone (she didn’t get the $10 rebate either). An hour later, her father offered to stick her on their family plan, so she called ATT to cancel her Go Phone order. “Oh we’re sorry ma’am. Once you place an order you can’t cancel. If you don’t want the GoPhone you just ordered, you’ll have to ship it back to us.” “Will I be refunded my money?” “I’m sorry miss, but we are unable to issue a refund on prepaid accounts.”
Response to your lies:
1. What? How is changing their name to SBC which doesn’t mean anything a lie? It’s just a name man, let it go.
2. They didn’t allow competitors into their markets? Open a phone book. In the front are the names of multiple companies you can buy service from. Quest, Birch Telecom and The Pager & Phone Co. are just a few that are in my area. I call that competition.
3. What are all those guys doing hooking up those giant boxes around neighborhoods to provide dsl to people like me who couldn’t get it before? That looks like their splicing fiber optics cable to me.
4. All major companies donate money to political campaigns. AT&T has donated to both parties so that makes them supporters of bipartisan politics. How can that be bad?
5. It’s the NSA. Get over it.
6. Again, the NSA. And by the way, where is your proof?
7. What?
8. Actually the iphone will work on T-Mobile’s network too. They just can’t sell the phone, but there are several on-line sites where you can buy an iphone that will work on t-mobile’s network. Next time do a little homework and provide some facts before you badmouth a company.
I HATE AT&T For two weeks I have been trying to get a simple DSL SERVICE but they can not provide this service. They either lose my account information or they have outage. When I call them they put me through 10 different automated voice services which can not get me to the right department. After waiting on line for an hour they do get me to a live person they just say we are sorry and we are working to resolve your issue.
AT&T Promised me an upgrade on my phone like a week early I explained to them that I wanted the I phone for my sons birthday July 11th, and they said no problem, they said If I had any problems to call customer service, and after waiting in line for hours they said they can’t do it customer service said no way. leaving me breaking my very first promise to my kid ever. since then I refuse to answer any calls made from someone using at&t as there phone service, all my family members have it because we all had cingular and they treated us right!! back when cingular had it you could get an upgrade every 11 months not with at&t its every 18 months. I make my family members call me from any phone that does not have at&t as there service provider. I left my sister on the road stranded until she found someone who had verizon and called me from that number.
APPLE You made a very large mistake giving at&t all the rights to your Iphone.
CUSTOMER DIS-SERVICE
The customer service has just about convinced me to do away with AT&T phone and internet service. I would have to pay to get cable line to my home, but this expense is less than the frustration of “we will have it fixed tomorrow” repeatedly given when it possible to talk to someone at customer service.
I was charged regular rate for calls I made to the Philippines. I had the international long distance package for $3.99/min to make my calls to the Philippines for 21 cents/min. I was told that the last time I had international calling package for $3.99/month, was on Sept 2007. I did not authorize to have this package removed. There is no way I would make these calls if I did not have the international calling package.
I have spoken to numerous customer representatives and their supervisors, and was told that there is nothing they can do for me.
Wtf?? Why do u people think att bought cingular?? Check your facts cingular bought att it was just a name change so don’t say cingular treated you right when att never took over cingular it was a stupid name change
AT&T need to be taught a lession. A hard lession. We need a war on ATT.
I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I’m not paying for something I didn’t ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.
That’s the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn’t even work half the time!!
The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP’s DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn’t in my area even though I moved just two blocks away. I called ATT to ask why, and they said DSL is available in my area, that i don’t have to pay a $100 deposit anymore, and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.
I am not paying this outrageous bill. They’re charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN’T have.
Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??
Two to add to the list:
1. ATT spams my cellphone with text messages
2. There is no way to block text messages or calls from a specific number. How can a phone have the technology to browse the internet, play video games, and capture audio and video from my phone, yet lack such a basic function as blocking calls and text?
ATT customer service = lip service.
They will tell you anything to get you off the phone.
They apologize for every mistake and mean none of it.
They screw you and laugh all the way.
Class action
Citizen action
Military action.
It all works for me.
AT&T is installing u-vers in my neighborhood and sent a sales person by to set up a change over. I spend a bunch of time with this person who was most helpful and I was looking forward to the switch for faster broadband as I have the 2.5meg at this time. After we filled out all the paperwork and they were putting in the final order I was informed the I must put a credit card on file to secure the order. I said are you out of you minds, as I have been a customer for over 19 years and have never missed a payment with my bill running $80 to $100 per month? They said I am sorry but it is policy! The salesperson then asked for a supervisor and suggested that they were going to lose a long time customer over this, to which they said they would not make and exception. So I said tell them my policy would be to cut off AT&T and move my service to Cox Cable. What a bunch of jerks. I have also been a Mac fan boy since 1985 and even though I love Apple and have purchased over 20 Mac’s, I would not buy a iPhone just because of the rip off price AT&T charges for their service. I love the way they treat their customers! Not! 19 year and I must put up a credit card! Get Cox and tell AT&T to get lost! Hopefully they will end up like GTE which was also a great phone company! Ha!
My wife and I went to ATT for phone service and high speed 3 months ago and it has not worked for 1 day since we did.
We are trapped in the ATT black hole -non existent customer service loop and are awaiting disconnection and collection harrasment for a $360.00 phone bill for the first month of service that still doesn’t work. (At ALL) The PUC and the Texas State Attorney Generals Office have done nothing to reconcile the problem. (Welcome to the era of ripping people off!)I stopped using ATT services 26 years ago because they were ripping me off for astinomical amounts of money and against my better judgement (Because they were the only game in town - made the fatal mistake of asking for phone service from them)They are worse now than they were 26 years ago. But this is of No matter because I have cost them 100’s of thousands of dollars over the years telling everyone that I come into contact with not to use them(unless you like to be ripped off).Looks like I will be taking another 26 years to not buy from ATT again.Do yourself a favor and shop elseware.
I agree ATT sucks BIG TIME ! Bunch of A Holes ! U verse should be called U - WORSE !
wah wah wah thats all i hear from all you people!!! bunch of cry babys AT&T has been good to me…. so no they don’t suck, the thing is you guys are all ignorant, because one, you dont know how to take care of your phones, two you want everything for free, and three yo only like to complaIN! tHINK ABOUT IT IF THIS WAS YOU COMPANY EITHR APPLE OR AT&T YOU GUYS WOULD BE DOING THE SAME THING , MANY PEOPLE DONT UNDERSTAND HOW A BUISNESS WORKS A BUISNESS WILL OFFER YOU THEIR BUISNESS TO MAKE PROFIT
I guess i am not the only one that is displeased with the “new” ATT. I think i had to pay like a thousand dollars on one bill. They were charging me for calls I didn’t make. I just really hate them, I think I will finally cancel and get another phone carrier.
Wow all the responses here show just how stupid people are. Message number 3
International towers are just that, and no country can tell another country what to do, or how to do it, that comes under international law. They meaning international Towers are required to provide proof that you did use their towers.
So rather then accept responsibility for your actions, and be an adult, you want to blame a company that has zero to do with your charges. Way to be a mature adult maybe you should cancel your service and never get a cell phone since you are not responsible enough for your actions.
Response number 7
Who made your daughters cell phone? Was it AT&T, or does it say Nokia, Samsung, Motorola.
See when I buy a product at a store I can take it back within 30 days and after that I have to deal with the manufacturer of the product. I guess if you cannot understand that AT&T does not make a product you are not smart enough to own a phone, send it back and never ever have Cell phones.
Response number 10
I spent the better part of my life in the US Army, and how on God’s green earth do you graduate the U.S. Army? You graduate basic training, and then AIT to become Soldiers who can serve in the Army, but you do not “Graduate” the Army.
Since you cannot understand that how could you understand you would need to pay full price for the blackberry, then get it unlocked to use over there?
It is amazing that we serve our country like me become disabled so that people can be stupid. You are welcome for your freedom to be stupid.
Okay I can see from all the responses that you want to blame others for your lack of business understanding.
When I took my IT course I was taught that in the beginning Cell phone companies made lots of 2500 and sold them to Cell phone providers, good for the providers bad for the Makers. So when contracts came due they stopped selling them in lots, and now sell them full price to the provider, Verizon and one other company still has a contract when it comes due, no more free phones because you screwed up your cell phone.
Also Motorola has to sell its wireless division because they are not making money (Yes because of Verizon still handing them out) Siemans went the way of the DODO bird soon others may.
People here want to whine and not accept responsibility for their own actions and then want to blame the provider.
Next time you see a person who served please take the time to say thank you for giving us the right to be free, and the right to not be mature.
We install upgrade and design business process and along with it internet access for small business. Without exageration every single install that ATT has been involved with since they purchased Bell South has been a total disaster. From forwading numbers to unknown addresses to loosing 800 numbers to giving away static IP addresses assigned to equipment. ATT is an illigal monopolly and there is nothing that the public will ever be able to do about it. They are beyond public reach!…
James Adams, just because you served does not mean that you yourself are immune to STUPIDITY! I’m not saying that everyone in here is correct but you sound like you work for AT&T’s relations department.
I believe that this site is called “8 reasons why ATT SUCKS”, not “a bunch of longwinded pompous paragraphs that defend AT&T extremely poor quality of service”. And yes I am qualified to say AT&T suck as I was in the telecom industry for 8 years and never has the quality of service ever been as poor as what is represented by AT&T today.
#32 CDS You cannot show me where I was incorrect, and because you cannot you are trying to insult me.
I was an IT tech and now I sit at home and collect Pay from the injuries I sustained, in other words you are paying me to do nothing.
I believe someone that puts their life into something for 20 years is qualified, not some fool who got fired Probably by AT&T who only did 8. So no you are not qualified, and you could not address the business aspect of my statement.
Maybe you should learn when to shut your pie hole since you contributed nothing worth value.
I am not defending all of AT&T, nor did I address things that I know are wrong, but unlike you I expect people to be responsible for their own actions, and since you could not be responsible enough to put in 20 years, your opinion matters very little.
Why did AT&T fire you?
Signed Pompous
I had uverse installed 08/01/08, installer fell threw the ceiling, new cable was ran across the yard, switched from us cellular to att cell phone, sent all paper work for rebate on new phone, rebate denied. Called everyday to find out when my hole will be fixed and cable buried. Have not heard from anybody about what they are doing to fix it. When I talk to someone they say they understand and will get a manager to call and guess what, no one calls.
Had a Bellsouth contract when att bought them out. After a few months of paying the SAME EXACT AMOUNT as we always did every month over the phone, our phone was disconnected.A few days later we got a bill for around $800. Called them and got the usual jerking around till we got a hold of billing. They said they canceled our contract because of the long distance we had on our original contract. As far as I know , they have to honor the contracts held by the company they bought. Explaining that NUMEROUS times to them, we got reconnected. Then the next bill came,…..50 dollars more than it shouldve been. Called the clowns some more, got the run around again. This time they signed us up for a long distance service we never asked for. Nor were we required to have due to our old contract, that was still in effect.
That whole ordeal took about 2 months to straighten out, and only after we got the Georgia PSC involved.
When my wife started to explain the situation to the PSC rep, the rep would practically finish my wifes sentences for her. They knew the problem to a T.
That was last years grief.
Just today, we got a bill for $310, and our phone is disconnected (after making our normal monthly payments,…on time). I have no idea what bullshit they will try this time, but Im sure its going to be a ton of fun.
Yes AT&T sucks.
I was in another town 40 miles away from home when my go phone stopped working. I assumed my payment was due or my minutes were up so I got online at a friends house to pay and my pin number was “wrong”. I tried to call customer service but it was Sunday so no one was available. So I called the number to purchase service and lo and behold they were available. The first person I talked to I told I simply wanted to pay my bill and she transferred me somewhere (space) and I was on hold 25 minutes. Used my friends cell phone and called again while still on hold on the land line. Told a guy the same story and he apologized and gave me the run around for half an hour and then said he was going to transfer me to someone at a store who was going to put one hour of time on my phone to get me by. He transfers me again and the guy proceeds to tell me he can’t do anything. WTF! After over an hour of my time. The guy tells me that the guy before gave me the run around knowing he couldn’t help me and transferred me so someone else could tell me. I drive home 40 miles to check on my son and find my pin number. Lo and behold my pin is correct. Still can’t pay the bill online. Talk to a person again and they say my bill isn’t late and I have plenty of minutes. She has no idea why my phone won’t work and transfers me to someone who says sorry but it’s Sunday we can’t fix problems or even guess whats wrong until Monday. So I tell the guy what I think of their crappy service and hang up. My boyfriend says let me see your phone and pulls out the sim card puts it back in and viola the phone works. WTF! Ok I feel a little stupid that it was that easy to fix but come on after two hours on the phone and 40 miles later not one freakin idiot at ATT could think of that…..STUPID idiots.
I have the 450 anytime minutes with 5000 nights and weekends minutes with “unlimited mobile to mobile” Ok, unlimited mobile to mobile means i can call any att customer and i can talk as long as i want right??? Well what they didn’t mention is that it will use all of your night and weekend minutes first, and then when you run out, your unlimited M to M kicks in. So if you want to call anybody else who is not an att customer.. Your screwed, because u don’t have anymore minutes.
James Adams, Unlike you I have never or would ever work at or for ATT and you are still a fool.
We are trying to discintinue our service with ATT and we gave been denied lol, they are actually telling us that we can not discontinue or service until the remainder of a bill they say we owe is paid in full! We cancelled our service because the options we have on our phone are useless yet we are charged for them anyway, privacy blocker does not work by the way! Our internet speed is much slower than what we are paying for and they wont credit us back the difference, our cell phones have reception only in certain areas etc!
Reply to Number 38 CDS, are you capable of reading comprehension? I have never worked for AT&T and never said I did. You still cannot dispute what I said, oh wait, you call me the fool. Oh but I have had T-Mobile, Verizon, Sprint, and ATT. I have yet to find the perfect service. Although I am a Subscriber and not an expert I expect certain things from a company.
I do not expect any Cell phone company to pay me to use their cell phones. But from a business stand point that would destroy that provider. If I use something I pay it, that simple. I do not whine because they would not credit it, or take it away, I never call, but when I did call T-mobile because my phone was stolen, and the response I got was Sucks to be you, my response was See ya.
My 18 year old has a Gophone and when he had issues ATT told him they were not trained on the gophone and he had to use GOphone people. I found it funny that most ATT people do not realize that you can take your Sim card out of your phone and use a gophone, seeing that gophones are cheaper I can see why they would not tell anyone that.
More on why AT&T Really sucks at www.att-reallysucks.com .
Number 41
Dale how is it you hold them responsible for your failure to properly manage your money? It is your fiduciary responsibility to manage your bank accounts, not ATT, or any other Company you feel like blaming because you failed. It is your responsibility to track your payments, deposits, and Balance your account. Based on your letter you posted you failed to do that, and when you could not find who to blame for your Overdrafting your accounts you blame ATT. Who is next Direct TV? or anyone other than you cause you will not accept responsibility for your own actions?
They should re-label this site or at least the responses in here.
People who cannot accept responsibility for their own actions and instead of shutting up they want to show the world how really STUPID they are.
My car ran out of gas, and since Direct TV is my provider it must be there fault. Oh wait nevermind I know how to manage my money, and my car never ran out of gas, and Direct TV has never missed a payment.
The sad truth is Dale represents most of the posters in here as someone that cannot take or accept responsibility for their own actions.
If you want to hate a company then hate them, there are many reasons listed why to hate AT&T.
But I do enjoy all those who post in here that show they are not adult enough or mature enough to accept responsibility for their own actions, it gives me something to talk about at the VFW.
James your an idiot . Everyone has had problems with AT&T . Their customer service is provided by telemarketers . They will offer you a package for a certain rate & always charge you more. AT&T’s customer service reps. will always lie to you to make a sale . They are basically instructed to . If they tell you we are going to give you cash back be prepared to call repeatedly if you really expect to see a check . DirecTV James ? I have DirecTV & can tell you what they say you will be charged , you will be charged . So James if you have a problem with AT&T I guess you must be a liberal . Nice . Most of these complainers are probably on welfare right James . I don’t think anyone wants AT&T to manage their bank account . Just live up to their end of the deal . They have never been able to do that .
You did see I have ATT as my cell phone provider and have had them for a while, I have never had a problem with them, so how do you account for that? Ahh Glenn you seem not able to understand things. Guess what I have never had a call from AT&T, and Telemarketers call, how come I do not get their calls? And instructed to lie? I would seriously doubt that, but you cannot back up what you are saying. I have to ask, are you ever happy? Did your wife leave you for some ATT guy?
Att told me mt bill was going to be so much per month give or take any overages I have. So far they were right. So how did they lie? I will not touch their Uverse but you are talking about ATT as a whole. So how did they lie?
If I have a problem with ATT? did you actually read what you wrote there? I guess thinking is not your strong suit?
ATT Cell phones have treated me great, but again I do not call cause I do not want to pay what I ran up, nor do I gripe because I expect someone to hand me a free hand out.
Glenn you should have kept your mouth shut as you did not help yourself in this. Only showed how utterely ignorant you are.
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot .— Everyone has had problems with AT&T — . Their customer service is provided by telemarketers .
Since you know how everyone on the planet feels about someone I want to ask you, how is my VA appointment going to go today? Come on Mr. Know-it-all tell me all about the VA. I am only asking because you clearly stated that you know Everyone. You did not say you know some people who have had issues, you clearly write you KNOW everyone. Either you KNOW everyone or you are just a Dumbass
I have had enough of the AT&T crap. Jeff Burton sorry you are still my driver and a a NASCAR fan i have supported you and AT&T but i have had enough. THEY SUCK. from customer service to tech help I have tried all i can but no more Comcast here i come.
Okay while at my VA Appointment yesterday I ran into a Vet from Iraq. He is missing a leg, and is quite young. I thanked him for his service as I do all my brothers in arms. We got to talking, I found out he works for AT&T. I was stunned at how they treat them.
He said they get paid lower then most other cell phone customer care reps, and back in March they voted a .96 cents raise. He said he is in some union and they were going to strike, but they voted for the raise.
AT&T gave them a bonus check, and on the next pay check they got the raise, so far it sounded okay. Then he said the very next check they took everyone right back down to what they were making. Come on a .96 raise and they took it away? He proceeds to tell me the Company has 73 million Customers, yet they can not give them the raise?
I asked him why he stayed there he said because they hire handicap people and he would rather work then not. I asked him why he thought they did not pay it. He told me they are crediting people so much that they are not making any money on their Cell phones, they have to rely on their other sources to make money.
Glenn you might be glad to know they do not call out to sell you products, and therefor are not Telemarketers, but since you know everyone you already knew that.
People grow up accept responsibility for your actions, it is called being an adult. He did clarify that international calls do use international towers and must be paid by Law once the call is proven.
I asked him if he thought his sacrifice was worth it while in the sand box, he showed me his daughter and said yes.
I hope those of you on here whining because you had to pay a fee to upgrade, or pay for your usage are happy good people are suffering because of it. KEEP thinking about yourself.
Oh and he told me one of his most popular calls was-
I have been with AT&T for a very long time, I should get something from it.
You know how utterly stupid that is?
I have been using the same Gas station since I was a kid, they even knew when I left to serve the military, and when I came back we were friends, Since I always get my gas there I deserve a free month of gas! Come on now people use your heads, STOP BEING IDIOTS!
James Adams, Why don’t you go get bent!
This is for people to vent their anger at ATT, you know your former employer! Or are you still cleaning toilets there…… LOL
You’r still a fool
You people need to pay me on time ,lol,lol, All of you need to quit crying and got do some work for your drug ridden communities,and send me some more money lol.,lol,
Oh Yes,,, Please all of u need to get more education check your spelling before you post a note on here PLEASE
Tell me how your phone is working when your power goes out for a extended time “”" Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL
Tell me how your phone is working when your power goes out for a extended time “”" Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL”"”"”"”"”"”"”
I am the phone 45mins know to make a change on my account which is there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down when the next the f@*%ing “service representative” gets on the line.
#
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins N-O-W not know to make a change on my account which is T-H-E-I-R not there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down Should read I have decided to cancel the account, As soon as the Rep answer’s the phone. Next would imply you already had a rep. when the next the f@*%ing “service representative” gets on the line.
Since you failed at communicating your thoughts properly, are you sure it was “Their” fault? or are you not able to face your own short-comings?
what a loser
I went to Indonesia in December 2007. I ended up sick and in the hospital so I didn’t have time to unlock my cell phone or find a local calling card.
I ended up getting charged over $5,000 from AT&T, mostly for data roaming for the phone checking the e-mail all the time.
If I had unlocked the phone and put in a local SIM chip I would have paid about $100 for the same amount of voice and data.
If I had had a BlackBerry instead of an iPhone I could have chosen a plan where my bill would have been under $1,000.
The week I was out of the hospital I purchased a local calling card and made calls to the United States for 10 cents a minute, and used up about 200x more data on a cable modem for $10.
I will never speak with or do business with AT&T for the rest of my life.
#56 Scott you are an example of a child who is not getting his way, You used the phone and do not want to pay your bill, and instead of growing up you whine in here like a 3 year old child that did not get his way.
Anyone in here know of any Cell phone company that is still in business that either paid you to use their service, or paid for your abuse in another country?
I am pretty sure Scott that you will never understand what being a man is. So run along and cry like the little child you are.
I love this site it only proves how much people do not accept responsibility for their own actions.
We ordered DSL for our business. It took them a month to confirm the order. After the line was installed, it didn’t work. I have tried to get a technician to come to our building for the last week. After hours and hours on the phone (with numerous transfers), no one seems to know what is wrong with the line or how to get a technician out here. It has been extremely fustrating dealing with AT&T. AT&T is the worst company because: 1) Customer Service does not document their calls very well. 2) Even when a customer service person says that they will call you back, they don’t. 3) You can’t even place a complaint with their busines office because no one calls you back. 4) They do not have responsive technicians. AT&T has poor quality products and poor customer service.
Hello, I have been writting as Mr AT&T I work for them and in a company suck up. Im so sorry for all the bad thing I posted on here. Its just that i have a very small prick and all the girls wont play with me. One day when I grow up and work for a real company that cares about it customers maybe I will grow some balls and become a man. But for now i will just hide here and spout garbage about a company that I know doesnt care about its customers.
AT&T assisted and is assisting the federal government in spying on millions and millions of Americans! They funneled and continue to funnel YOUR private information from cellphone conversations, internet searches, websites you visit, and EMAILS you write and wrote…to government entities without ANY legal authorization whatsoever. The Electronic Frontier Foundation has filed a lawsuit against Bush and all his cronies on behalf of the American people. AT&T is a despicable company for assisting in this. In all actuality, this is N-A-Z-I stuff. Hitler used to tap everyones phone in Germany. Show AT&T that you are outraged and discontinue your service with them. THEY DON’T DESERVE YOUR BUSINESS!!! If they threaten to charge you a cancellation fee…tell them you’ll slap a lawsuit on them with Attorney General’s Office in your state so fast it will make their head spin. Also tell them that you’ll file charges against them with the FCC. Go to EFF to read about the lawsuit. This is HIGHLY important stuff people! So wakeup and pay attention. Your freedom and liberty are at stake here. You better take action if you value either one.
http://www.eff.org/nsa/faq
Wow Hula girl you are an Idiot.
I love the idiots on this site, and there bedroom Attorney advise.
Any other Conspiracies you think we need to know about? Are the Aliens still experimenting on you?
God I love the Stupid people on this site.
The ruling for Early Termination fees was not to elminate them but to reduce them. Hula girl you might want to learn about the legal system before you spout off, other wise keep talking you just prove my point, how STUPID people are on here.
Oh and Hula girl it was Verizon that had the Early Termination fee ruled against them not any other Cell phone provider.
God I love how stupid people are, so glad to know I ended up in a wheelchair protecting your rights to be Idiots!
For those of you who are smarter than a 2 year old, here is what is going on.
http://www.removethelabels.com/2008/07/10/verizon-settles-etf-lawsuit-for-21-million-admits-no-wrong-doing-sprint-still-faces-suit/
I was a customer with CellularOne (IT was a while back) since 99, who then was bought out by Cingular who was then bought out by guess who???? I’ve had free text messaging since the first day I bought my plan 9 years ago. In the past month they have taken away the free messaging and said they will not honor it anymore, so I told them to take their plan and stick it up the you know what! They did absolutely nothing to try and keep an almost 10 year customer. They are terrible!
I can’t stand AT&T. I swear they are changing my password without telling me. Literally yesterday, I was able to login just fine. Today, I go to login with the same password and it does not work any longer. What the hell? Then I go through the forgot password routine. It seems that the new passwords I assign to my account are just as transient because every single month I go through the same old bullshit. Thumbs down to them.
Steve you kill me, of course AT&T has people who do nothing but go in and change your password, they get paid for it, cause a computer malfunction just makes way to much sense.
Rich you kill me as well, since when is a company required to honor an old company they bought out? Or its rate plans.
Oh and last time I checked Wall street, Cingular was not bought out by AT&T, they had to petition the courts to use the name because they bought it. See I do not doubt that because guess what my Internet is Cingular.wap or something like that.
Hell you can’t even get your facts straight,
I love the losers on this site. I always get a good laugh at just how lazy, stupid and immature you act. Please feel free to continue to make my day.
Bunch of losers LOL
I will be damned I just applied to AT&T for the position of screwing up peoples passwords to piss them off even more, and they told me it was $8.00 an hour and the job for screwing up Steve’s password was already taken! and here I thought he was just being stupid and not cleaning his PC out.
ATT sucks in so many ways. I am being billed for the same phone number as a land line and a cell phone and when I tried to get it fixed my business phone would not work for over a week. So just pay the bill and suck it up.
Not to mention their coverage is absolutely horrendous. I can’t get service anywhere, not even in my own fucking house. Fuck at&t, I can’t wait to switch to Verizon in a few months.
Hi this is James A (the A stands for… well you know). I would like to decalre “I’M an IDIOT”. Please someone kick me, HARD!
Ha ha ha, LOL
You are still and idiot
I hate AT&T.
ATT is horrible place to work.
CDS I see you are still an Idiot, and now you are trying to impersonate me. You can pretend to be me on here but when it comes down to real life you fail, but that is nothing new for you, or half these losers.
I just spent two hours dealing with them. The worst customer service I’ve ever dealt with, horrendous website and customer service reps that have NO idea what they’re talking about! Damn you AT&T. I hope you die in corporate hell!!!!!
Once again this is James or maybe it’s Jamie because I sound like such a little bitch…
I’m sorry for calling all of you “losers” I know that in reality I’m the real and only loser in here.
By the way I’m still an IDIOT, Bu ha ha ha
Well, we know that they suck. this is why I started http://atthell.com, check it out
ATT SUCKS!!!! - I had an appointment to get U-Verse installed with DSL (or so I thought). I scheduled the appointment over three weeks ago, and ATT even called and left a voice mail confirming the date and time range of the appointment. I thought all is going great, I should have known better. My appointment window was supposed to be between 12:00 - 2:00. It’s now 2:55 and I’ve since found out that there is no appointment scheduled today. If this is not bad enough, they said I was supposed to call and confirm the appointment, and since I didn’t that’s why nobody is at my house!! I told them I had the voice mail from ATT confirming the appointment, and that I shouldn’t have to call and confirm something that’s already been confirmed!!!
I just hope it’s better than Comcast once it’s finally hooked up.
Sad bassman in Katy, TX
well T-mobile now can work for the iphone. But fuck AT&T **** I hait them they are ******* and they suck **** all day they ****** suck. I hait all of them ****** people.They took 1000$ of our families accounts. every day becuse off well nothing.
James, you’re amazing.
I actually do work AT&T, & the few customers I get everyday that are like you help restore my faith in humanity.
I’ve worked for them as a lowly peon sales rep for the past 4 years. Yeah, I’m one of the 6 people you actually talk to face to face when you have to drag your lazy asses in town because you couldn’t bear to wait on hold for 10 minutes.
There are things about my job that I absolutely hate. I think our quotas are absolutely ridiculous considering the economy right now, & I dread waking up in the morning to deal with sorry fools who (as said by James) just can’t handle taking responsibility for your own actions. Maybe the policies sound stupid as hell to you, but they’re put in place for critical business reasons that any educated person should understand.
Oh, and NO ONE GIVES A RIP if you’ve been a customer for 5 years. When you throw a royal fit because you believe you’re entitled to special priveledges, it just gives us something to laugh about in the breakroom later. Hate to tell you, but I’ve regularly chosen McDonalds over Burger King for the last 25 years, but I’ve never once demanded a free box of fries for my continued loyalty.
Also, before you storm into a store to complain about something you think is absurd on your bill, get out your terms of service and READ THE FINE PRINT ON YOUR CONTRACT. Whatever it is that you misunderstood and used on your phone and were billed for last month was probably in there somewhere! Sorry you got billed an additional $300 because your fat fingers kept accidentally activating the “Media Net” button and you actually got charged for it. Gasp. I guess you must not have bothered to READ that part of your agreement that warned you of those charges because either you don’t know how to do so, or you were in to big of a hurry.
Just some food for thought!
That young Vet and I were talking, and if half of what he says is true, this site does not even touch the Iceberg, He says he gets a lot of whining New yorkers who cry about everything under the sun, and think the world owes them, but what did you expect they are just that New Yorkers Nuff said.
He was telling me that a lot of the callers he gets are Jamaicans who call up with calls the Jamaica and they try to deny it, saying they have never been there, all the while they have a very strong Jamaican accent LOL
He told me he had a caller who wanted to know if he was going to be charged international charges in HI!
God I love stupid people, News flash just because you are from a state does not mean you should conduct yourself like a child from that state.
Geography was a required course in school when I was growing up when did that change? If you do not know it, HI is one of the 50 states!
If you think cause they work at a call center they are stupid and do not understand your accent, maybe you should go back to your little Island and stay there.
I have grown to like my visit to the VFW, we talk about all those on here and get a great laugh at how utterly stupid some people are. Some people should never own a cell phone, tv, or other appliance that requires them to know how to use it, or be a mature adult about it.
Like my young Vet says Cell phones should require an aptitude test.
Thank you all of you on here for giving us something other then war to talk about. CDS please feel free to continue to impersonate me, after all Impersonation is the highest form of flattery.
AT&T blows! I lost my internet connection for two months straight and all the swamies in india could not fix it. Tech support is like trying to communicate to an ant on a caffine buzz. “tank u surrr i wooood be appy do elp you wit dat!”
Good grief.
every time I try to upgrade my phone via the web, I get an automated email that my order was cancelled. Nobody knows why. I want to give those idiots more money, and the dumbos can’t figure out how to get my oder to go through. On hold now for 40 minutes — 2nd day, 5th f-in call. at least this rep finally understands the problem…
In Response to number 82
How stupid are you? I mean if you get a new phone you do a new 2 year contract, yet you can leave and you sit here and whine about your ignorance on the computer. You call them idiots yet you are staying with them, who is the bigger idiot?
I used to have AT&T DSL and wireless phone and received a $15/month discount for bundling them together. When I got married, it was cheaper to move my wireless phone to my wife’s T-Mobile account, which worked so much better than AT&T’s wireless service (better call quality and no dropped calls). But when the iPhone came out, being the big Apple person I am, I decided to switch back to AT&T. Before I switched, I asked if I could still get that discount and they said yes. I actually asked two different people to make sure, and both said yes. This was an important part of my budgeting since the iPhone plans are so darn expensive. But the discount didn’t appear on my first two statements, so I called to see what was going on. Now three different people have told me that there is no such discount and never has been. To make matters worse, the DSL department blames the wireless department for the misinformation and vice versa. I feel like I’ve been bait-and-switched, but more importantly, I’m concerned that when I call and talk to someone at AT&T, they don’t necessarily represent or take accountability for the company as a whole. I could spend more time on the phone with these people, but my current plan is to wait until the iPhone is available on other carriers and then switch away from AT&T the first day it’s available.
ATT has hit my final nerve. Not only have I taken over 40 hours out of my personal time to fix problems with their various services but today I find they are chargeing my my phone time with them. While I have free att to att calls the one from me to THEIR SERVICE numbers do not apply.
So not only did they over charge me for services and not deliver services that I paid for NOW I have to pay them EXTRA to get them to fix the problem they created by calling the numbers they told me to call.
The worst service topped off with the worst customer service I have seen in my life..
Dan Renfro
AT&T does suck. And Im stuck with the crappy internet connection!!! they are the biggest liars ever, dont fall for theyre crap. They are SOOOOO annoying!! verizon is MUCH better.
My complaint to the BBB:
In July, when my wife and I moved to SF, CA, we set up service for phone (land), internet, and satellite TV. On 7/23/2008, when the Dish Network could not set up the dish in our apt., we immediately called AT&T to resolve the issue. Every time we called (including service set-up), they would connect us to the east coast AT&T which led to 1 hr. worth of phone transfers/holding time which led us over our alloted cellular minutes. Again, we cancelled ALL SERVICES on 7/23/2008 to a very lax employee who assured us she took care of it. We then got a bill for the services we were “receiving.” On August 26, we called again to cancel and were assured that we would receive no bill (except for the modem they sent us the day we called to subscribe). Yet still, we received another bill. This happened four times. Unfortunately, when I called them on 11/19/2008, they ONLY had record of the 8/26/2008 call to cancel, and not the first, third, or fourth calls! They “credited” back money from the internet and cable, but said they could do nothing for the phone service since I was “receiving” the service. I should note that this service was set up on 7/28/2008, while I called to cancel on 7/23/2008! While they reported today that I only owe them $32.13, I do not care. There is the principal that I cancelled this service several times, took several hours out of my life, and over $100 in cellular overage minutes all in vain. AT&T reports that they have no record of me calling them on/around 7/23 and that I did not cancel until 8/26 (who waits a month to cancel after a dish can’t be set up?!), but I know my cellular bill will not lie (it’s Verizon - not ATT).
For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this..
I work for a smaller company, about 150 employees. There are also two other companies owned by the same person similar to mine in the United States, totaling all together around 300 employees. To connect those offices together as far as a computer network goes, we use a DSL line at our office and a Cisco VPN router. The demand for this VPN is not very high and is mostly used for remote network administration and the occasional access to other sites file and database/oracle servers. For those of you who know stuff about IT and what not, in order for this to work correctly we need to have what are called static IP’s or never changing internet protocol addresses to keep this up and going. So the service is actually three parts,base phone line DSL, and static IP’s with that.
Today in the morning I noticed that VPN link between our site and the other two sites in the US was down. Doing the usual, I reset the modem and tried again. Still nothing. This time, I reset the Cisco router, still nothing. Realizing I probably had a bigger issue going on, I called AT&T’s internet services line.
After some initial bullshit, the person on the phone notified me that the DSL service on the phone line in question had been disconnected. This is interesting because nobody EVER authrozied that.
We had some recent changes to our AT&T account like deleting 6 lines and porting over our main number to another service entirely. AT&T claimed that because of this, the main number had to be changed on our account, meaning the next number in line was set for that and that DSL line was the lucky winner. Ok, that’s all fine, but still…WHY WAS THE DSL SERVICE DISCONNECTED?
That question was not answered, all they could tell me was that it happend. Seems like they were a bit sour about all of those line disconnects.
There’s no limitations about having DSL on a main account number, in fact most anyone who has a home phone line and DSL has that situation. So again we’re left with the same question of why the service was removed from that line.
Lots of fucking around was done by Customer service as they continually passed me around from cubicle to cubicle. At one point I was told I was talking to someone from the “DSL escalation team” and finally after enough techical jargon from me, she admitted she was just another customer service rep.
Wow, ..ok..lets see what else they can do. They also made up not one but two dates on which they claimed and “order” was placed to disconnect the DSL service, however everyone knows there was never an order placed for that. The first person I talked to said the service was ordered to be disconnected on 11/21 another person said 11/24. Pathetic.
They told us they could not give us back our static IP’s and it would take up to 5 business days to get the DSL turned back on. Our response was, you just turned it off at the snap of a finger and you can’t turn it back on??
Of course they CAN..it’s just they won’t, because they don’t give a FUCK.
I’ll note also that all three of our DSL lines were disconnected once in the past due to something as simple as changing the spelling of our address. They were disconnected and we lost ALL of our static IP’s. We never asked for that to be done that time either. Not to mention there’s been fucking around with our rates, etc.
So here’s a lesson…stay away from AT&T unless you want to be screwed around like this. Be careful.
Andy, I feel ya… We have similar setup. We don’t call the fools over at AT&T unless absolutely necessary. Most of the time regardless of the issue there is some degenerate whose only reason for existence is to disconnect DSL service and blow away static addresses. What a bunch of human hemorrhoids… I heard that they are now asking their customers to “Bend over and spell RUN”
Andy, do you think before you type? Do you proof read your own typing before posting it? If so maybe you can break this down in Englis?
“For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this.”
Why was the DSL service disconnected? I did not realize you had all the power over everyone including the Owner that you would know why it was disconnected.
Ever stop to think Your Owner, or his board could have made that decision and you were not high enough on the food chain that you needed to know it? Oh wait you did not think you jumped to conclusions, and your anger shows in your wording.
Is it also possible that your company had a past due balance on the account? So many things you do not think about, but you try to show us just how smart you are.
Here Andy impress me a little more, does CISCO use static or Dynamic IP addresses in their routers? and rather then set up DSL with Intranet you choose internet? Why would you do that if by your own words you do not need it?
Do not have a brain melt down over this Andy, after all you are the most important person in your company, and they cannot live without you.
I jus like every one to know I support the working man , um k
ATT MOBILITY ARE assholes… yes they are, I got 10 months remain on my account to be contract Free. But am eligible for an early upgrade until April 09. This past week my cellphone which is reburished has been malfuncting. the dial pad is screwed up and the lcd screen acting up. I dont have insurance but whats the point i have att universal card cc that has insurance but it only covers it if i loose it or gets stolen.
I went to 3 freaking at&t store and they reps are pure pricks. they only gave me three options, 1) get a cheap nokia for 60. 2) upgrade and pay 75 more, 3) No Early Upgrade for you would like to open another line.
Store managers are real ass holes is their a department at at&t that i can complaint how they treat customers. they dont even bother to provide me with simple fact of Call 800 talking to warr. exchange to see if they can do something with the manufacture warr. which expire back in august and my 90 days expired last week nov. 29. but then again i contact the nice candians on the weekends. they took care of my sent me out a RZR V3XX. this ill pay for shipping sent back with actually track because the system they use is very very horrible in tracking items that arrive to the ware house.
Oh Frank
It would be really nice if Cell Phone companies could give us all new phones whenever we needed one. But that would put most of them out of Business.
I think you see the reason for Insurance and now that you do not have it, you whine like a little girl whose Barbie got ran over in a mud puddle.
Next time act like a Mature adult own up for your own screw ups (like not protecting yourself, and wanting someone else to protect you) Get insurance Frank.
I love stupid people and people who cannot own up to their own mistakes.
My church recently switched carriers for Internet and Phone service away from AT&T. I spoke with someone who told me that the requests for port switching was on their files and would be done soon. When the mail came, AT&T denied that they had ever gotten any notice that we were switching carriers and were blaming my new company for the error. They said that they will continue to bill until the switch of ports is complete. My new carrier says the switch is complete and that they have no reason to contact AT&T again. I have filed a complaint against AT&T with the local public service commission. AT&T lied to me and I documented the conversation and when it took place in all instances. Why am I not surprised to read that 12K jobs have been lost by these inept, corrupt, greed infested individuals?
Wow Andy what church do you go to? That one that apparently does not say judge ye not lest ye be judged.
What you are doing is judging and I will tell you the Company I used to work for did not complete Ports but would often times say they did. You have no proof other wise and you are judging people without the wisdom needed to do such a thing.
You must attend the Church of Whiners? I do not think you represent God very well, not in your post on here.
Those are real people losing their JOBS and like any good Christian you should be praying they get new Jobs, but instead you act like you are above them.
Loser
I have had AT&T since like last year. when I signed up I had A credit card, and they took my payment from that. I had to have this for the internet. Well I called them in like August and told them I no longer had the card, and would pay at the pay stations which I did. and here about a month ago they sent a letter and said that they would be shutting off the internet because I had to have the card for the net. They shut it off even though I paid. And the next bill still had the internet added on. So basically they want me to pay for the internet even though i no longer get the darn thing.
I ordered phone and DSL service on Nov 29th. When I called I got some idiot in India and waited on hold for almost two hours! When the person came on, they said they were having problems and would call me back in 10 minutes. 2 hours later, they called back. Another two hours to get my services ordered, The phone wotked fine but the DSL was another issue. After being tranfered and given three different numbers to call, I finally got service 12 days later. This after having to call and demand a supervisor. I am not a happy camper.
James considering ATT does not outsource any of their business and I read that in the Wall Street Journal, asked the kid I know who works there.
If they do call you back, you might not want to give them any information, CAN YOU SAY IDENTITY THEFT?
Do not give any important information to anything that does not sound right. Go into a store and order it from them, make sure you get what you order and PAY for.
i have been with att for 5 months now and it was a huge mistake. my phone went bad after two months and i call them they said that the phone had water damage which i dont think so, they said that if my hand sweat when i hold the phone it can also cause water damage, what? how else am i supposed to hold the phone? well i had a guy who asked me to restart my contract and i can get a phone for cheap or for free, when i called back to get the deal like he told me to, everybody acted like i was speaking chinese. they were very rude and disrespecfull. att has the worse customer service out of all the phone companies.
More power to VERIZON.
Widelane
If you have a red or pink dot under the battery you have water damage, DUH and since you want some one else to baby you maybe you should do with out a cell phone, My daughter has Verizon and they will not replace a water damaged phone either.
Losers !
James Adams…get a life or if this is your life? It’s a sad one…
Get a clue, AT&T does suck just as this topic states and more jobs will continue to vanish, given the non-customer friendly experiences most have with AT&T.
Send all the jobs to India, put all the morons at AT&T out of work and shut ‘er down.
Outsourcing is the new frontier my friend, so get used to it and start learning Hindi…
I hear the Rupees jingling in my pocket all the way to the bank…
What’s bothering you Fester? Did I touch a nerve? I am not defending AT&T I am defending what is called Reality. You do know what that word means right? I would say the same of Verizon, T-mobile, etc…
When I reply it is to you sorry people who do not show signs of being intelligent. There are many posts on here that I have never replied to and never will, because AT&T is a business and they are for profit.
Again AT&T does not outsource or did you miss that boat? As far as the new Frontier goes, given the state of the current economy I would suspect that Clinton’s little mistake here will have to be undone, and jobs will be brought back to this country. After all in Business 101 you cannot stay afloat if you have more going out then you do coming in. If we Americans do not have Jobs we do not pay taxes, we do not pay taxes those in office lose their jobs or work for free. Can you keep up with me here Fester? Or am I going to fast and to deep for you? let me know I will find a way to Dumb it down for you
WARNING about using AT&Ts aircard broadband service. I personally went through hell working with AT&T to get their aircard serivce to work. I spent numerous hours on the phone trying to resolve connection issues. I even bought a new laptop (since they stated my old laptop was the problem), but the same dropped connections continued to happen. Finally after one month of ongoing diagnosing everything, it appeared AT&T had resolved it. It worked fine for another month, then you guessed it, back to the same ole dropped connection issues. This time when I called customer support they opened a “trouble ticket” and told me that someone would call me back sometime within the next THREE DAYS to help me get my internet connection restored. HOLY HELL…. WHO WANTS TO WAIT THREE DAYS FOR TECH SUPPPORT TO TRY TO RESTORE YOUR INTERNET CONNECTION??? Anyway I immediately cancelled my service. So guess what they tried to do?? They tried to charge me $160 for cancelling my service contract. It took me an hour of talking to six different managers to get one of them to understand that ATT wasn’t providing me a service since my internet connection didn’t work. Now here is an example of how they LIE. When I told one lady that I cancelled because my internet wasn’t working, she replied that the reason my internet wasn’t working was because I had cancelled it. This is how ATT teaches their customer support staff to harrass customers.
If they try to charge you for cancelling your service, when they are unable to provide service, then you can easily win a small claims lawsuit against them. So be sure to do all of us a favor. If you have problems with ATT, just file a small claims suit against them. And then do us all another favor… DON’T USE AT&T EVER AGAIN.
Kris
Because you had a bad experience you want us to stop using AT&T? Who the hell are you to make such a request? I have had great service with them and will not change. Sorry for you about your aircard, but that is your problem, and AT&T’s
I will continue to use my AT&T because I have had great service with them, and what you choose to do is up to you, but you are in ZERO position to ask anyone for a Favor.
You know yeah it really sucks you went through that, and no I am not defending AT&T for that action, but seriously who the hell are you to ask anyone for a favor?
WARNING!! AT&T CUSTOMERS BE WARE!! There is an AT&T insider on this site. They make a point to discredit anyone who has anything negative to point out about AT&T. In a free market economy, the only people who attack customers for speaking freely are the companies that don’t believe in free speach. It’s all about the money to AT&T. Their insider (in disguise as a customer) only spends time on this site because he/she is being paid by AT&T to do so.
The above attacks are exactly what I also went through with AT&T customer service. They never stop! And what can we expect from a company that joined sides with the Bush Administration.
Everybody… do us all a favor… drop AT&T. The competition has proven to be a much better option. Also, the competition won’t give your phone records to the government so they can spy on you.
Freedom for all
Wow you think I get paid to be on here, by AT&T? LOL I would love to see those checks!
Sorry but the reality is I am a disabled Vet, and your tax dollars pay me to stay home and do nothing, doing nothing gets boring, so I spend time on here pointing out Stupid people.
Keep paying your taxes so I can keep collecting my checks from the VA and if you find those so called checks that I am supposed to be getting from AT&T please send them to me, cause what I make a month is not the greatest, I suspect I make more then most AT&T people doing nothing HA HA HA
what the hell is the point of view my message when every time some one send me one and i log on they tell me password or id is wrong. they are theones who sent it to me. so i can never see any messages anyone sends me…. as soon as contract is up i am so done with AT&T they can rot in coporate HELL
Attempt to get DSL service from ATT an absolutely ridiculous 3 days of waiting and lack of information.
ATT is the world’s worst company.
Charter is second.
Hughes is third. Since I cancelled ATT due to frustration of trying to get DSL working, I’m stuck with Hughes.
AT&T, formerly Cingular wireless…Only a name change. I started working for them last november. Lied to from day one on location i’d work at to every day operations. Paystub stills says Cingular on it… so they really just changed there signs. All they care about is new sales. Once ur a customer..F U.. Most of the managers and sales people put features on your account without your knowledge. Then when you get the short bill it’s hard to tell difference between taxes and fees. I had so many people paying for roadside assistance never knew about and talk dial, which all phones have built in.
Then when I was let go for not hitting new quota, because i wouldn’t flip customers into a new number, they are now fighting my unemployment. If i had 10 pages to write i could fill them. CHECK you Bill!!!!!!
Sean were you in the store, or call center? Did you at least remove the Features that were placed on?
See not everyone at ATT is a bad person, Sean here sounds like he was making a difference, Not sure. There a people in every job that want to make a difference.
The young Vet I know is trying to make a difference, he told me people call in and see those charges he removes them and credits back if needed.
Yet there are people on here that want these jobs outsourced, WHY? because those people are idiots. Keep the good employees like my young friend, and Sean and let them make ATT even better.
Nuff said
We went to the AT&T store in town to get phone service and they told us we could get the phone and wireless high speed internet for only $60 a month. So we got excited and took the offer, the clerk told us we would get a rebate coupon of $100 for the charges of installition, BS!!! We paying about $150 a month!!! I called them to the price and why it wasn’t working properly, after sending me back and forth for about (7 HOURS- NO LIE) they tell me “We are sorry but there is nothing we can do to help you at this time.” We stopped paying and we’re not paying them, I want the iPhone but NO WAY am i getting it while its running on ATT, those liars need a law suit agaisnt them, a huge one too. I HATE THEM!!!
I cancelled my service with ATT a month ago, then I get billed and money charged to my credit card for a current charge. I call and they say they don’t have a record of me cancelling my account. They are full of shit. I keep getting transferred, from Customer Service, to Accounts Receivable, to a Specialist…I’ve spent about 2 - hour long waits on the phone. I still haven’t been able to resolve this issue. I’m dreading making the call again, but I have to. AT&T is horrible. Never again. Never.
I will let you in on some stuff. I wasted almost 8 years of my life with the company Pacific Bell-SBC/Pacific Bell-SBC. So as a call-rep, it was known that the more we could pile on, the more payout a rep got. If the customer did not remove land-line services/packages in 3 mos. they would earn a payout. Need a supervisor? Transfer to a co-worker, usually a cubby mate. You want results? Ask for the AT&T ID, it is almost always the reps initials with a random four digit number after it. I knew a rep who would send products to abandoned addresses as a way of increasing her ’sales’. She got fired, but her supervisor? Home free and with a nice payout based on inflated sales, no consequences at all.
As a technician, more money was spent on replacing and repairing copper networks than upgrading them my entire tenure there. Fiber to prem is a simple lie, it is usually placed where there are new neighborhoods where placing UG (underground) cable is not as expensive as older, established neighborhoods. The joke as a tech was that we would always have work since there would always be a copper network. I wish I could tell you something to really rile the company up, you could ask for your state’s PUC number and the FCC number and threaten to subpoena the notes on your account. They are particular to your account.
AT&T Rocks, Man!!!
I am friends with James, and I am the Vet he refers to. I work for AT&T mobility as a care Rep
Here is my average day, People call in, they want to lie about their usage on the bills, saying they never called that number, or country. We can track the calls and see that they do use it, but they do not want to pay for what they used. Hell I would like free service, but I do not get free service and I work there.
People sometimes do get screwed over by a rep, that is why you call back and do so often that day, until you get the answer you are looking for, but be careful, we have a Rating, and if you fit a certain category and call in, the minute you say Can we will cancel your service and you still owe your money. Calling in the have charges removed from the bill will not likely happen this is after all a business. But calling in cause you thought you were canceled or your service was turned off, those are legit reasons.
James is right a lot of you on here are idiots.
and no we are not required to give you our ID’s sorry ask all you want, but it is not a requirement.
Grow up people
I would have to agree with most of the people on this site. AT&T customer service is terrible. Their billing is opt to make mistakes in their favor most of the times. They treat their employees like crap. They may have bars in Europe, but the service in my area sucks.
I finally had enough of the AT&T shuffle! Today I went in to pay my bill which should have been about 53 bucks. Instead they have me owing for 2 months. When we asked why I owe all of a sudden when up till today I have always walked away with anywhere from $.50 to $2.00 in credit showing, I all of a sudden am a month behind the lady couldn’t answer. She did say the computer showed I was consistent in making my payments within the 1st week every month. I finally got tired of the non sense and told her to cancel my service. After some typing she says i would be charged a fee for canceling my service. I ask why and how much. $180 bucks because the contract didn’t expire for 2 years. I informed her my contract was up in march 08 and i wasn’t paying for the cancellation. After about 45 minutes of non sense and her stammering we finally got the service canceled but i probably still have to pay the $55 they say I was behind. When AT&T took over Cingular they ruined an excellent cell phone provider. I’ll go back to using a tracfone before I’ll have anything that AT&T has their fingers into.
To the Liar who said he is paying $180 for ETF fee’s he is a liar, we have $175 and the newer ones are declining. The Dumbass probably did not pay his bill for a few months but rather then own up to being a mature adult he says it was our fault, Good thing I do not know your phone number I would paste your bill in here just to show people how truly Full of crap you are. How do you know how they treat us? I know that daily I fix bill problems, the one we cannot fix is your failure to pay, you have the contract you accepted it saying you would pay and you failed. And no we cannot waive the cancellation fees, again you signed the contract, but you failed to pay your bill and now rather than be a grown man you turn into a Whiney little bitch boy.
Oh and we are trained yes we are trained to FIX the bill if it is in error. It does happen and we do fix them. We would lose our jobs if we did not, F***ing losers! Pay your bills on time. It is not the fault of the business if you are a deadbeat
I have been an AT&T customer for 7 years and had never had a serious problem with them until late December of 2008. I had wireless service and voice-over-data with them. I called mid-December 2008 to cancel my voice-over-data and switch to dry-loop dsl as I was switching my voice to Vonage. Not because I was displeased with AT&T’s voice service. Times are just kind of tough right now and I needed to save money where I could. I spent the whole day setting this up calling back and forth between Vonage and AT&T to insure there would be no problems. I was told by AT&T that my order would be placed on December 22, 2008 and would be completed on December 23, 2008. This way Vonage could transfer my number without any downtime on my internet or phone with the exception of the day of the 23rd. Everything appeared to be going as planned, but December 23, 2008 came and went and my internet never came back on. I called and eventually spoke to a customer service agent (really long wait time / no biggie though…that’s business). The lady to whom I spoke informed me that she could not find any record that I had ever called and placed this order. I was a little upset as it seemed she was implying that I was being dishonest and because I spent a whole day coordinating this change so that it would not be such a hassle for all parties involved. She asked me if I would like to place the order and I informed her that I would be looking into other providers for my internet due to this mishandled order and we said our goodbyes. About 5 minutes later she called me back and informed me that she had found my order exactly as I had stated and apologized. She said that my order had already been completed, but that I had to call AT&T Technical Support to sync my modem with my new account number as they had to cancel my old account in it’s entirety. When I called AT&T Technical Support (long wait through automated line) the kept telling me that I had a past due on my account and this must be paid before I could be transferred to an agent. I tried to be transferred to account receivable to straighten this out as I had paid my account off in full before I could place the order to change service, but the automated service said this department is currently closed and hung up on me. I called back a couple more times before I finally got to speak to someone. They apologized as my account was indeed paid, however, she said, “AT&T’s HQ is down right now but you will receive a call before 5pm the following day to let you know an estimated date when AT&T’s HQ might be back up and running.” I received a call from AT&T at 12:30am while I was in bed letting me know that there seemed to be a problem with the phone box on the side of my house as they could not reach my modem. She said a technician would be out to check the box on January 2, 2009 to fix the problem. This date came and went, but no technician arrived. I called AT&T back and eventually got a hold of an agent who apologized and said that a technician would be out on January 5, 2009 to fix the problem and to call (800)288-2020 if the technician did not arrive. I called this number on January 6, 2009 as the technician never showed and after waiting 32 minutes a very very rude female agent told me “spoke at me” before hanging up on me. I called back prepared to let someone now about this agent who had been so unbelievably rude to me and after waiting about 15 minutes the male agent who answered my call proceeded to hang up on me as I was giving him my account number. I e-mailed AT&T customer service from my office to try and get some help, but they e-mailed me back saying:
Dear Evan,
Thank you for your email regarding your AT&T High Speed Internet service. I apologize for the problems you have experienced with your service.
We try to handle as many inquiries as possible through email. However, your specific concern would be handled by a representative in the AT&T High Speed Internet Direct office.
Please call 1-888-800-4095 to process your request with a customer service representative.
Thank you for using AT&T. We appreciate your business and continued loyalty.
Regards,
Kelli
Your AT&T Customer Service Representative
I have been on the phone with this number for 1 hour and 45 minutes at this point and am getting very frustrated. I just want internet service. I would drop AT&T, but there are no other providers at a reasonable rate in the area. Just thought I’d throw in my 2 cents on the subject. I’m starting to see what some of you are so upset about.
I bet you didn’t know…..
When you can AT&T’s DSL department that you don’t actually talk to AT&T. You will talk to a 3rd party company that is subcontracted by AT&T. Even the people that maintain their servers are not AT&T employees they to are subcontracted. Even when a Tech comes out to your location they will usually send another sub contracted company pertending that they are AT&T. In reality the only people who work for AT&T are the few Tech that fix the physicall lines, but since the economy got so bad at the end of 2008 they are now laying off a larg portion of these employees.
Really and truely the saddest part of the whole situation is they would rather lay-off their own employees and hire a subcontractor because they aren’t liable for their actions. If you ever had a law suit against AT&T they would just pass the buck.
Now lets talk about their Cell service.
Did you know that ATT has a rating system in their call centers. One scale measures Life time vale of there customers, and another measures how likely you are to leave the company.
Believe it or not, if ATT doesn’t feel they are making enought money off of you cell phone plan they will actually try to get you to cancel you account. I know of situations where they will add features to your account and then refuse to remove them until you eventually cancell your contract.
The second rating, you churn rate, is designed to tell how far ATT can push their customers with illegitimate fee and “mistakes” made to your bill. They will literally try to cheat you on your bill. They keep a record of how likely you are to catch the fee and it lets the call center people know if they should try to lie to them or just remove the fee.
This brings us to combined Billing.
The sole purpose of combined billing is to force customers into paying fees or risk loosing their internet, home phone, even television. You don’t have the option to cancell one service with out risking loosing another.
Bottom line….
It’s time for a Boycott. Shame on you Mac lovers they willing accepted iPhone being an exclusive ATT. If you idiots would just have not bought one for a few months Verizon, Sprint, Alltel, ect. would be carrying them by now. So Boycott ATT for a while and send them a message to shape up or go under. It’s up to you to make them stop.
And in the future everyone needs to remember not to keep all there eggs in one basket. Choose one company for cell, another for wired phone, another for internet, and another for TV. When you let one company do it all you’re supporting a Monopoly owning all your means of communication.
Wow John Doe, you almost know enough to be smart, let’s start with the Iphone. Verizon was approached first to carry it and they declined it, Apple seeing the market between AT&T and Verizon has being the one that would better suit their wallets they then approached AT&T, so Boycott all you want But it will not change. Oh and Verizon owns Alltel. So yeah you pegged that one.
The Churn rate measures loss to gain, it does not measure how far they can push you but what they are losing to what they are gaining. No they do not push you to far to push you away, but thank you for assuming. and yes I mentioned the LTV rating, but I did not name it, amazing how someone who claims to be a great customer is only a 1, and yeah we do want you to leave, cause you are costing us money, Big shock there huh? Sprint did it openly. It is bad business to pay people to use your service. and as far as mistakes to your bill we are taught to review the bill and if we see an error fix it even if the call is not about billing, but again thank you for showing you know just enough. I get my check from them who pays you?
They are not laying off those you were referring too, they are laying off the landline because get this, people are not keeping landlines anymore, they are going solely to Cell phones.
Here is a novel idea if you want to know if you are an LTV1 or LTV0 call in and request to cancel, if we cancel you out right you were worthless to us, is we try to talk you out of it, you matter. Try it, I am so sick of these ltv1’s calling in yelling at me telling me how great they are and in reality I wish they would just utter the words cancel so I can cancel their service right there.
Eric-
Yesterday I was on hold for 2 hours before I hung up. The only voice I heard was the automated service saying, “If you are calling from Ohio please press 1…If you are calling from Indiana please press 2.” I was on hold so long I had to switch phones because one of my cordless phones in my office was dying. Since you seem to be the only AT&T employee still alive can you help me. I can’t imagine that AT&T finds me worthless as I’ve been a loyal (and paying) customer for many years now. I just want internet access at my home again.
Evan I will tell you I work for Cingular who bought the right to use the name AT&T, Our checks til the End of December still said Cingular, and I am told nothing has changed. the reason I tell you this is we can do nothing on the Landline, or DSL side of the house, except promote it, which I refuse to do. Sorry have you tried Verzion’s DSL? Compitition is a good thing keeps cost down, and makes companies pay attention to there customers
Eric-
Yeah, I called Verizon (and had to wait just as long on hold for all the complainers out there), but they cannot service DSL, TV, or Land-lines in my area. Thanks for responding though. You know, it’s funny. I got mail from AT&T today offering me a reduced rate to return to them for service. I’m not sure they realize that I’m still a customer. I’m still waiting for my order to be completed.
I originally began with Sprint but the company was bought out by Verizon then Cingular. Now it’s AT&T. Since this 4th carrier change, the original $29.95 per month plan has become $65. How so? Changeover tacked on ten more dollars and eliminated free text messages. I phoned to ask about text message package and was told to get the international package for 100 texts that could be spent sending or receiving but what do you know, despite having the package I’m still charged for all those texts! When I phoned today to ask about this discrepancy and request a refund, I was told “sorry but because you benefited from the package you can’t be refunded.” I told the rep to do the math– I hadn’t been credited any texts that were initiated from America. Then was told “the package is only good for texts you receive not send.” I explain this wasn’t what I was sold then proved it wasn’t a benefit but a loss as I end up losing an additional $15 per month. But rather than be refunded, the supervisor said “all i can do is give you a one time $25 customer care gift” as if he’s doing me a favor! So as I could not log into my account, I asked for what other charges were being billed to me (and you’re gonna love this one!) but, apparently five minutes before I phoned from my home, I was physically in one of their corporate stores and ordered two different text packages! It was insane. I tried to discuss the logic of all this to the supervisor and asked him to give me the name and address of the store and do you know what he said “I”m not able to do that. All I see is that it says ’store.”
So folks, please please check your billing. Don’t trust in the online billing, get a paper invoice. If mailing costs extra it will be worth it because I have been ripped off $200 through this scam.
Incidentally, I asked ATT&T to quit service and was told I’d have to pay them $200 to leave!!!!
Louis,
You are ignorant and a liar, we do not have $200 ETF fees and if you bought your service from Dobson, and no you did not say you did, then you have 175, I do work here for a living, and with FCR being the issue, if you start calling in over and over til you get what you want, you will get what you want, FCR can get an Employee to lose his or her job, so most will bend over backwards and issue credit, and I promise you I have a Higher credit limit much higher than what you got. Managers true managers have even higher, double what I have. do you idiots read what we right in here before you type to vent? I am trying to help some of you morons, and others who call back in over and over to get credit, be wary if you are a LTV1 you will be canceled 1st since we are already losing money on you. Be care ful when you play this game it can be expensive. Oh FYI ATT never bought anything froms Sprint, they use CDMA tech our towers will not even allow those phones to function on our systems. another reason I know you are a lyer. We use UMTS and GSM tech with SIM cards if you had ATT you would know that, if you ever had Verizon, or Sprint, you would know that, and Alltell was bought by Verizon because ATT did not want to buy that tech, wrong kind they too are CDMA-VDO
[…] dropped; Sprint came in second with an average of 3.4-percent dropped calls reported, followed by AT&T with an average of 3.7-percent, and lastly T-Mobile customers, who reported the most drops with […]
AT&T has blatant disregard for property altogether! One Sat morning I see men digging up my privacy bushes WELL on my land. We go out and ask what the heck is going on.. AT&T sent them to install a new ‘box’ and their instructions showed to plop on our property and they planned to rip up about 3 bushes (well established privacy bushes), a tree- and the part that PISSES me off more - they were going to tear down MY fence to do this! WTF?? We told the men they did not have our approval for trespassing nor destruction of property. They left and said AT&T should be contacting us soon… OH I can’t wait. I am not even a customer and I sure won’t be any time soon.
Eric-
So get this. If you remember from my story a bit above I had AT&T Voice-Over-Data(landline & high speed dsl). I dropped this plan and switched to dry-loop dsl(stand alone high speed internet) After waiting all this time and contacting AT&T daily to resolve my problem they left me a voicemail on my cell stating that my line was unable to support high speed dsl and so my order was canceled. I had high speed dsl for years and interestingly the day I switch services my line can no longer support dsl? Weird huh?
I dislike AT&T and APPLE. I do alot of business in China and when I had an LG Shine AT&T would give me an unlock code so that i may use the phone overseas. Now that I have an iPhone, they refuse to give me the unlock code and gave me attitude about it. They kept trying to refer me to the “international” department where they charge up the ying yang for calls. I told them i need a local number so that people in china can call me when i am in china. they said i need to buy/rent a phone from them…. what the hell is the point of dropping $300+ on a phone if it really isnt yours to do what you want with it? jokes on those assholes i got it unlocked ninja style!
Calvin Jokes on your Apple built in a code that requires you to SYNC it to Itunes and when you do it will lock on you again, if you fail to SYNC it to Itunes it will cease to stop working, Apple built that feature into the phone, and I have tons of callers who bought said phone on Craigslist, or ebay and they want the unlock codes so they do not have to keep paying for it, sorry Apple never built that into the phone, and we cannot give you what they do not allow. But you dislike us cause you were an idiot who bought an Iphone and was told you could not unlock it.
even worse as smart as you think you are, you are an idiot, I work with a girl who came over from China and she has the Iphone international version, it is unlocked and she paid less then you did, seems you might be well traveled but you are an idiot to buying cell phones
I spend an hour on the phone with AT&T customer support to get them to remove the restriction at UPS ao I can place my package on will call. They refused saying I should “find a way to meet the UPS driver to take delivery of the phone”. She said it was “policy at AT&T” and no one knew anyone who could change it or possibly change their policy to accomodate a customer request. What was I thinking by giving such an instution my money? What a mistake. Maybe in 10 years they will learn to serve their customers?
Unhappy in Seattle, call me I will be happy to call UPS and tell them how to run their business, tell them they need to alter things just for you cause you told us to tell them. After we AT&T own UPS and have the right to tell them how to do their jobs. I will get right on that for you. James you told me people on here were not that smart I thought you were kidding, I like that Evan guy, but others on here are not that bright.
So after a long and grueling customer support session, I realized two things.
1) AT&T’s customer support care are total morons who are paid to be morons (I pity them)
2) AT&T’s higher-end technicians are swamped trying to clean up the mess that the corperate company left behind while the exec’s filled their pockets with retirement/severence cash and bailed.
This company blows.
I really feel for the hardworking people in AT&T who actually know what theyre doing, but cant possible resolve all the issues that are persistant now.
But their customer service needs to quit dropping the ball.
Get your shit straight, or get the hell out of dodge.
What the hell has this country come to where morons are running the show?
Does our entire country consist of a workforce of incompetant and uneducated idiots? If so, we /epicfail as a country.
And those of you extortionate, greedy, and lazy rich bastards who are the reason why the middle class is failing, I hope you all suffer the horrible death of your finances and actually have to go back to work and sweat like the rest of us.
AT&T is just one example of a company that has atrocious and inexcusable operation and design.
If you have gripes with AT&T and want a real american human to bitch at here’s the guy;
AT&T Customer Support Mgr. (Corp N.J)
1-800-848-4158 x-3033
true….
i always been surpried by the monthly payments that
att sent…
even i didn’t call anyone by the home phone.the balance of this month was rising up!
however.it won’t concern me anymore..since i gonna
moving and cancel the service that i have rightnow..
Hello my name is Alex and i am only 13 dealing with my mid AT&T crisis. It all started 3 months ago when we were cooking dinner. My dad went outside to talk to my neighbor for 5 minutes…20 minutes passed so i went out to tell him that dinner was almost ready. As i stepped onto my porch i see my dad, my neighbor,…and….and…an AT&T sales man. My first thoughts were *OH God no not AT&T* because I’d heard they didn’t have such a hot reputation. That week AT&T was installed at first it seemed pretty good until about a week into it. We had noticed no problems until one night while watching that That’s 70s Show the AT&T router looking thing(Wtf is it suppose to be, is that a modem????) clicked and all of our service went out, not once but 6 times that night. About another week later one of our TVs stopped working, just no service at all. This continued to happen for 2 and a half months and right now as i write we only have 1 TV out of 5 that work (yes we have 5 TVs..basement(1)Living Room(2)Parent’s Room(3)Kitchen(small TV)(4)Bathroom(small TV)-yea i was like wtf when we got a 5h tv too i thought 4 was the max but….its there yea and it’s never used i really don’t know whos bright idea that was………… Wow ok back to my story…wait a minute thats all i have to say so take these words of wisdom to share and to tell to all “AT&T SUCKS”
P.S. The AT&T guy that sold their service to us told the people 2 houses down that they were too far from a tower to get their service…WTF is that?
Alex you are 13, you are not even old enough to walk by yourself let alone talk about things you have no clue about, try getting your education first, then try talking with the grown ups, until then go back to doing your homework learning about life and leave the grown up affairs to grown ups.
Oh yeah leave acronym’s like WTF alone you should not be using foul language it is disrespectful.
You do not need TV it makes you do less homework.
Eric glad to see you on here,
I still see some people sucking up oxygen that should not be, Suicide is an option for alot of people on here
Just saying
I’ve had internet from them for 10 days after they told me how much faster and cheaper their internet was to dsl. im almost never able to stay connected and when i am its slower then a snail hyped up on fiber taking a sideways crap… yes the equal to slow to the inifite degree honestly im depressed about this
Right on James,
Pick on that 13 year old, hes probably at your level.
You morron.
Alex, don’t bother with comments from idiots like James Adams!
This is AMERICA, and you have the right like the rest of us to speak your mind.
James, your still an idiot. Guess Who…
Yeah I do not have to guess who, cause only you would see it as me picking on him,
No a Child should not Air their parents dirty laundry out on the internet, but you being the idiot you are think it is okay a Minor who cannot do anything legally should be allowed to bad mouth his fathers decisions.
Guess what Freedom of speech does not apply to children ask any court, so no he does not have the right, it is a right for parents and adults
Here maybe you can translate this
Children’s rights are the human rights of children with particular attention to the rights of special protection and care afforded to the young,[1] including their right to association with both biological parents, human identity as well as the basic needs for food, universal state-paid education, health care and criminal laws appropriate for the age and development of the child.[2] Interpretations of children’s rights range from allowing children the capacity for autonomous action to the enforcement of children being physically, mentally and emotionally free from abuse. Other definitions include the rights to care and nurturing.[3]
“A child is any human being below the age of eighteen years, unless under the law applicable to the child, majority is attained earlier.”[4] According to Cornell University, a child is a person, not a subperson, and the parent has absolute interest and possession of the child. The term “child” does not necessarily mean minor but can include adult children as well as adult nondependent children.[5] There are no definitions of other terms used to describe young people such as “adolescents”, “teenagers,” or “youth” in international law.[6]
Since you are a lawyer tell me what that child who is 13 has the rights to do.
Glad to see you are still defensive where there was no attack CDS,
What really got me furious the other day was that i got a bill from at&t for a cellphone that I cancelled 9 months ago!!! They had charged me about 1,050 for those 9 months. The next thing i did was call them to find out that they thought i was currently still using my cellphone that I CANCELLED ALMOST A YEAR AGO!!! At the end of wasting an hour talking to the employees, they said that one of the other employees had made a mistake in putting the adress
I manage 50 phones for our company with Verizon. We had ATT as our email provider. 2 months ago, text emails to vtext,com stopped working or went through many hours later. ATT said it was a Verizon problem, Verizon said it was an ATT problem. Verizon proved it was an ATT problem with their mail server. Persistent Transient Failure bounces. ATT refused to a) admit it was their problem and b) refused to fix the problem. It is impossible to communicate directly to the NOC ATT people, even the ATT customer service rep (who went WAY beyond her realm of responsibility trying to help me get the problem fixed) can not communicate directly with them. She was reprimanded for even trying. They kept canceling my trouble ticket saying they could not duplicate the problem (they could not get or even use a Verizon phone to test, against ATT policy) or they did not have enough info. I emailed them hundreds of bounce notices over a 4 week period to no avail. Needless to say ATT is no longer our email provider and we switched our DSL service. The NEW ATT sure seems like the OLD ATT…
James Adams, you’re an idiot. I mean, seriously, EVERYBODY has the right to Freedom of Speech. Read the Bill of Rights. It doesn’t say, “However, this amendment does not apply to teenagers”, does it? No.
And AT&T sucks. Big time. I had cancelled my cell phone there a while ago, and they’re still sending me bills! I actually don’t believe you’re that old yourself. You don’t use correct grammar, and you don’t speak properly. You’re hilarious.
Who spends months replying to comments on here? Do you even have a life?
Freedom of Speech that, you idiot.
AT&T sucks sloppy bottom ass!! Never have I had such a crappy experience with a company!
I recently sent in a defective phone for replacement under warranty. (Nokia 6555 with the cheesy charge jack issue). They sent me back their typical used “refurbished” replacement which seemed to work OK at first.
A few days later, UPS comes cruising up my drive and drops off a box from AT&T. Inside I find the original “defective” (non-charging) phone and a letter from AT&T.
AT&T claimed the defective phone I sent to them was “Cracked, Damaged, Smashed, Chewed, Plastics/Faceplate”. WTF does that mean?
Upon further examination, there was a little arrow sticker AT&T placed on the “defective charger jack” phone, pointing to a very small superficial scratch on the face plate. This was almost un-noticeable, normal wear and tear likely caused by the insides of a purse. The small scratch had absolutely nothing to do with phone function whatsoever! The letter stated I was to be charged $115.00 for the SCRATCH ON THE PHONE!!! Shit, if I would have known I would be charged for the promised Manufacturer WARRANTY service, the defective phone may have found its way to the bottom of a pond instead; for the loss coverage.
I initially wasted over two hours of my time on the phone to AT&T regarding this. I was met with incompetence, denial, rudeness, and general indiscretion. Not at any time was any consideration given for the shitty service or stupid conclusions by some dipshit in the warranty department.
I finally lost my cool. I had been paying a hefty price every month for cell phone service which was mediocre at best. I had no AT&T wireless service at my house since I started with them, but was constantly told and tolerated “we have a new tower in your area installing soon”. That was ok for a while, since the phone did work when I drove a mile away.
At that point I was so done tolerating their incompetence, I sent their POS replacement phone back, and cancelled my cellular service contract for lack of service at my residence.
Still I met with resistance! To save the $115 for the “Cracked, Damaged, Smashed, Chewed, Plastics/Faceplate” phone, I told them I just wanted to send back their 3 day old replacement phone instead. I told them I would just buy a phone on ebay or something instead. That request was met with several different stupid representatives that just couldn’t quite understand the concept of common sense. In a way it was funny, yet sad. I managed to get an RMA number out of one the dumbasses and she emailed me a prepaid shipping label. I sent the phone back to them in a BIG, HEAVY box.
Oh, there’s more. In order to avoid early termination fees, apparently another department needs to confirm AT&T’s closest tower is 12 miles away in mountainous country. The rep I had on the phone “kind of” believed me there was no service here, but not really. She told me I needed proof of my residential address, and then fax that to the ETFRELO dept. which would confirm the lack of service. I guess us customers all lie and can not be believed. I hate that crap. I asked if someone was coming out with a cell phone to check service. Nope: they just look at the map. Whatever….Stupid AH’s.
For their proof, I asked her to look at my AT&T landline phone bill; she would see I have been a (ATT&T/SBC/Pacificbell) customer for the past 28 years, the last 11 years at the current residence. Naw, that wasn’t good enough, I must be a liar and cheat, send me to the gallows to have my head chopped, or FAX me your proof because “we can’t access those records” WTF??? You are AT&T, right?????
Anyways, I don’t know the current status. ATT&T has limited hours that don’t mesh with my schedule. I suppose I must waste my lunch break to call them. They shut off my online access when I cancelled. That’s ok, just another reason to share with EVERY SINGLE PERSON I MEET TO SAY THAT AT&T CAN SUCK A MAN WHORE BOTTOM’S ASS AFTER A LONG GAY PRIDE HOLIDAY WEEKEND!!!@
Lizzie,
Children do not have freedom of speech, if they did Schools would not be able to tell them to be quiet, but you show your ignorance opening your pie hole.
DCON-
I take it you do not read warranties for any product? Do not feel bad, most people do not and to be honest I did not until you posted this. Guess what, it cover only device manufacturer defects such has defective program, it does not apply to damage to the case, or water damage.
So guess what I then went and looked at my flat screen warranty, same thing,
Scratches are not covered under either warranty, Since ATT does not make the phone and this seems to apply to all products maybe you should be mad at the manufacturer?
As for the early termination fee, why would you keep a service that was so bad for so long only to cancel it after the phone was sent back to you? I would call you a liar they may not, but I will, you are either a liar, or an idiot take your pick
Att wireless is still Cingular, or do you not bother to look at your phone and things in it that say Cingular?
FYI suicide is an option juxtaposed to you whining about your malfunctioning brain on here.
in january i received my phone bill which came out to a staggering 370 dollars . im only paying for one phone line and a wireless card for my laptop , my main issue is with the wireless card ….first off
i buy this lap top so i figured id buy a wireless card i head to the local at&t and set one up , the clerk lied through his teeth to make a fucking sell , he tells me that the wireless internet would only have a charge of ten dollars added to my account (which at the time i was only paying 75 dollars) so i take it…..i use my laptop for work so i figured it was a good deal …he explained how to install the software for it and the direction he gave was totally wrong , i had to go to the apple store to get the particular software for it …..and to top it off he never told me that they would charge per download he told me it was unlimited for just 10 bucks …..here i am using it all on the cool , and when i get my bill its almost equal to my rent !!!! what the fuck!!!!!
i dunno i dont see why this shit has to be pricey …fuck that !
AT and T absolutely sucked, they transferred my call 10 times and they will not answer me directly, 10 customer reps will tell me 10 different stories, when I ask for rebate, they will tell me they don’t owe me anything. When i purchased a phone from them in 2008, they signed a contract and sent me a receipt of $300, now they said my phone is only worth $50 and they will not return any rebate back to me and they laughed at me, what kind of company treat their customers this way? And they call themselves the best phone company???? LIARS!!!
Thanks to Jennie, Eric along with your head cheer leader, James Adams, for letting the public know just what an arrogant, hypocritical, sleazy den of flimflam artists awaits anyone masochistic enough to sign a contract with AT&T. I’ve held a bias against them, based mostly on a fraudulent billing scandal for which they were fined in a number of states (see http://www.consumeraffairs.com/news04/2005/mn_att.html), but wanted to at least find out if they have made any efforts to mend their ways before dismissing their products out of hand. The attitudes conveyed by Jennie and Eric dispelled any such hopes; anyone doing business with AT&T can expect to pay dearly for what’s buried in the fine print, if it is even disclosed at all. Of course, anyone who hasn’t read and memorized tens, maybe hundreds of pages of fine print is just an idiot or a liar. I’ll avoid AT&T at all costs; I’ll bet they’ll die a well deserved death once they’ve completely alienated the last of the only people keeping them in business, their customers. With friends like you, AT&T hardly needs enemies.
PS: Hats off to Sean, for refusing to go along with this scam. Good luck with the unemployment claim; you might consider a whistle blower suit, if you can document that you were asked to do anything illegal.
Former Potential Customer,
You are a twit at best you list the downside of the land line company that did this before Cingular combined with them, or used their name. AT&T mobility aka Cingular was not in that law suit. You say a number of states but only list one, are you that stupid? Go join whatever company you want, cause honestly I will still be here to point out people on here being STUPID, LAZY or not accepting blame for their own actions. You fall into the above categories.
Funny thing is I have stock in all the major companies so no matter where you go you will still be helping me LOL. I love stupid people.
And Eric telling some idiot customer that it was a liar, does not mean he was wrong, he offered to prove it, which is more then you did only listing one state.
That’s right, GO GET-EM! Let’s see, from the story and links on the page referenced, I saw Minnesota, Missouri, Florida and a fine to the FCC; they all list actions taken by AT&T under its current name, though maybe the author should have asked you first. I also remember a local story about a settlement in Massachusetts, but I’m too lazy and stupid to dig up any information on that one. I’d love to chat some more, but I’m too busy initiating actions for which I won’t accept the blame.
Former potential Customer
You come on here and say you thought about AT&T but after reading this you changed your mind. That matters why? As far as Sean, he is either a liar or an idiot. As employees we sign COBC, part of that requires us to never push or lie to the customer. If we do we get fired for the cobc violation, if a manager asks us to violate that cobc we are required to turn him or her in. do not sign the cobc means you do not have a job. not following it means you are fired. sean claims he worked here then he would know the number to call to turn in those violations anonymously. so yeah he is a liar, or he got fired for violating cobc and screwing customers over then wanted to come out the hero. code of business conduct cause i knew you would ask it is not an option your job depends on you following it.
had a go phone and they shut it off with 21 dollars remaining. they are idiots. they could have made a lot more money. stupid fucks.
I had att for 10 days because they had the “international plan” They should call it the “International Bend over plan”
I canceled it and somehow my bill was over $366. They gave me an excuse about how I was in another billing cycle and that I only had 2MB of transfer during the time I was overseas so I was charged for the usage.
The reason why I canceled was because of all the bad reviews. The bottom line is that the way they charge is down right wrong.
David,
Sometimes some of those charges are wrong did you call back and request we look at it? keep calling back until you get a rep that knows their job.
david,
if you get me and the charges are correct you will keep them, as with most reps
[…] server is plugged into the larger series of tubes by AT&T’s aDSL. This has been a very long series of headaches, reaching its pinnacle when the person who put […]
1. They are liars, and horrible at lying. The new AT&T was founded in 1983 as Southwestern Bell Corporation. In 1995, they announced they would be changing their name to SBC Communications, Inc. in a move to improve their global image and reach. Then they claimed that not only was “SBC� not an acronym for Southwestern Bell Corporation, but that it didn’t stand for anything at all. Oh, that makes sense.
2. They lied to the FCC and American people about allowing competitors to have access to their markets. They told the FCC that they would allow competitors to have access to local markets where SBC (AT&T) had a monopoly if the FCC would approve their acquisition of Ameritech. The FCC agreed, and gave SBC monopolies in Illinois, Indiana, Michigan, Ohio, and Wisconsin. Then, SBC broke their promise and never allowed any competition in all five states.
3. They lied again, and stole American taxpayer money. In the early 1990’s, SBC and the other major telecommunications companies (Verizon, BellSouth and Qwest) made promises to upgrade the internet infrastructure of the United States with fiber optics by 2006. For this task, they were given $200 billion in taxpayer money by the Clinton administration. Instead of doing what they said, they pocketed most of the money and used the rest to build copper wiring for near-term profits from ADSL.
Now, the United States’ broadband speed ranking is, at best, 16th in the world, and the major telecom companies are complaining about not having enough money to upgrade. Their solution? Charge everybody more money; forget net neutrality.
4. AT&T is the United States’ second largest donor to political campaigns. Since 1990, they have contributed more than $36 million to both Republicans and Democrats. Their most important political issue now? Winning the right to profit by providing broadband internet access.
5. AT&T allows the National Security Agency (NSA) to monitor its customers’ communications without warrants. This violates the Foreign Intelligence Surveillance Act of 1978 and the First and Fourth Amendments of the Constitution of the United States. AT&T still has neither confirmed nor denied this. Are they hiding something? You decide.
6. In 2006, AT&T handed all of their international and domestic calling records over to the NSA. This was done in order to create a massive calling database.
7. Then they rewrote the rules on their privacy policy. The policy says that, “AT&T — not customers — owns customers’ confidential info and can use it ‘to protect its legitimate business interests, safeguard others, or respond to legal process.’ “
8. Finally, there is only one provider you can use if you want to use the Apple iPhone. Can you guess who it is? I’ll give you a hint:
AT&T
FUCK the ATT.
Andrew on March 2nd, 2008 at 6:55 am
I called AT&T a while back because my internet connection was not as fast as I’d contracted for. It turns out that even though I contracted for the highest speed they advertised, someone at AT&T had bumped me down to a lower, cheaper speed! If you have AT&T, check your bill!!!
Has AT&T done this to you?
ryan on March 18th, 2008 at 11:18 am
Customer service sucks. Plan on waiting 1-2 hours to actually speak to
a customer service representative.
This inludes the 3 times you will get disconnected while waiting.
I turned in a shitty express wireless internet card 2 days after I
bought it. They were supposed to give me a COMPLETE refund.
Instead, they billed me for $50.16, and sent me to collections.
I wasted over 80 minutes trying to get the $50.16 removed. Fucking
assholes.
Henry Manyseng on April 3rd, 2008 at 1:52 am
I have been an AT&T customer for about over a year now. I been somewhat satisfied until now. Today I look at my bill. Turns out I have a total amount of $687.82 due in April 21 2008!! (It should have been like $70-$80 total amount that should be due) They say they charge me of overage in International call and some other federal bullshit charge, but we use pre-paid card from the past and we never had a problem until now! They shouldnt have charge us. Right now I am so fuckin mad!!! How is this possible!! I swear AT&T are fuckin dumbasses! If they dont fix this bill I am surely going to cancel on their ass!
This is not the first time that has happen. When I received the modem from them. They charge me double.
So I ask them why they do that. They said they sent me an REBATE for it which has been over 6-7 months now that I have not received yet.
YOU KNOW WHAT?? I might just cancel it for good.
barry on April 22nd, 2008 at 9:56 am
i heard that they are trying to get a new law so that they can cut you off the internet if you say bad things about them! and do not forget that Alexander Bell stole the phone! this company has been a cimminal since day one !
Tremanoid on April 28th, 2008 at 2:56 pm
It’s no joke. Beginning earlier this year, AT&T Wireless began to charge customers who pay their bills in their stores
Chris on April 28th, 2008 at 9:25 pm
As far as at&t not upgrading to add for fiber optic cable to their nation wide broadband network, then how do you explain U-verse. at&t U-verse requires that fiber optic cable be within 3000 ft of a consumers home in order to get it. And how about newer subdivisions in many at&t service area where they are not laying any copper cable at all, it is fiber optic cable right to the house. As far as broadband network upgrades are concerned, from what I have read online, in the media, and heard from union sources, at&t is doing a very good job at upgrading their broadband network heck, there are a ton of people here in the Kansas City metro area who are able to get U-Verse broad band now thanks to the installation of a more extensive fiber network, but were unable to get regular dsl before.
Dan on May 27th, 2008 at 12:09 pm
My daughters clip that holds the charger into her phone broke. Poor design. The phone had a one year warranty, so I called AT&T and they will not cover it under warranty because it is physical damage. WTF??
I spend $300 bucks a month with these people(cell and uverse) and they will bicker over a twenty dollar charger.
I guess I will have to take them to small claims court to get my twenty dollar charger for a $300 phone.
Mary Ann on June 2nd, 2008 at 2:13 pm
Trying to add minutes to our son’s calling card for use in Iraq. Automated systems infuriating and disfunctional. After 2 days, finally got 3 humans who were nice individually, but the system is totally messed up and to be avoided.
Greg on June 3rd, 2008 at 2:47 pm
Yes, I agree, they are liars - and cheats for that matter. Appreciate it if you would let me rant about an unethical and possibly illegal situation I’m going through. I wanted to downgrade my data plan to the plans I was offered when I bought the Palm Treo as well as I extended my contract 2 more bloody years. I am paying $39.99/month for unlimited data and 1500 text however I’m willing to go with little or no internet usage so I can cut down on costs and to not waste time on the slow internet connection and poor experience. I just spoke to an ATT rep who said that they don’t offer those programs anymore on PDA’s and the least expensive program is $34.99. Whoopdefrickendoo!! She suggested that if I want to save money on data plans that I go with an alternative phone. I just spent $300 on the Treo last year lady!! Let alone I would probably have to pay for a new phone unless I re-upped for another 2 bloody years with ATT - not!! Overall, this smells like a money grubbing scam and possibly illegal no less.
Dion Fotopoulos on June 9th, 2008 at 9:31 am
I cannot tell you how much AT&T SUCKS! I was fooled in to buying a $299 black berry curve for my niece who just graduated the army and was shipping out to Germany! 18 year old girl leaving home for the first time, IN THE UNITED STATES ARMY!
So I wanted to get her a phone on my account so she could stay in touch with her mother. The “Sales Representative” LIED! Said “Oh everything will be fine…………uh what’s your credit card?”.
THEN THEY BILLED ME $600 for two phones I don’t use (one I cant use its in Germany).
I stick with NEXTEL!
God Bless you all and the Armed Services.
true on June 10th, 2008 at 11:56 pm
Told me my first bill would be prorated for the 6 days prior to the new billing cycle. The bill arrives and I pay 190 thinking it is my bill plus proration. No. It is just for those days. No one can explain it. They emailed the guy I originally talked to so he could call me. Its been 3 days no call. I have unlimited everything. Should be 150. My bill came. Its. 350. Guess what? No one knows why. Class action law suit anyone? I’m in. I miss cricket. Flat rate. Reasonable. Great customer service. Lured away by the crackberry. Lawsuit. Stop bitching. Start a revolution. Time to. Take down the big dogs.
Stewart on June 11th, 2008 at 11:28 am
“This is an AT&T free message: Move to GoPhone, get a phone rebate and keep same #!A? Last time to refill current acct is 6/30 & service will be shut down on 7/31. Call 800-678-340#”
I’ve been getting this almost daily.
I had an old EVO (prepaid) phone with CellularOne. ATT bought out Cell One and changed the EVO phones to the new Go Phones. Shutting the service down and telling everyone to “upgrade”. The only “upgrade” was the bill.
The free-text feature which was included in my plan had now upgraded to additional fee of $20. My previous free night and weekends upgraded to $30. The website upgraded to ATT and became more sophisticated while removing the support forums. The price of the phones increased from free, to at least 10 bucks.
Basically, service that used to cost $42 now costs $90. Plus $10 for a phone. The service provided by CellularOne, when bought by ATT, more than doubled.
So I figured I’d try for a contract phone. I have bad credit so I decided to pay the $120 deposit CellularOne required. Come to find out, ATT upgraded the deposit amount to over $500.
ATT promised a rebate if you switch from EVO to Go phone. Wow, a $10 rebate off of a phone that was supposed to be free anyway!
Stewart on June 11th, 2008 at 11:35 am
My girlfriend also had an EVO phone. She called ATT to “upgrade” to the Go Phone and ordered her phone (she didn’t get the $10 rebate either). An hour later, her father offered to stick her on their family plan, so she called ATT to cancel her Go Phone order. “Oh we’re sorry ma’am. Once you place an order you can’t cancel. If you don’t want the GoPhone you just ordered, you’ll have to ship it back to us.” “Will I be refunded my money?” “I’m sorry miss, but we are unable to issue a refund on prepaid accounts.”
Steve on June 14th, 2008 at 3:20 pm
Response to your lies:
1. What? How is changing their name to SBC which doesn’t mean anything a lie? It’s just a name man, let it go.
2. They didn’t allow competitors into their markets? Open a phone book. In the front are the names of multiple companies you can buy service from. Quest, Birch Telecom and The Pager & Phone Co. are just a few that are in my area. I call that competition.
3. What are all those guys doing hooking up those giant boxes around neighborhoods to provide dsl to people like me who couldn’t get it before? That looks like their splicing fiber optics cable to me.
4. All major companies donate money to political campaigns. AT&T has donated to both parties so that makes them supporters of bipartisan politics. How can that be bad?
5. It’s the NSA. Get over it.
6. Again, the NSA. And by the way, where is your proof?
7. What?
8. Actually the iphone will work on T-Mobile’s network too. They just can’t sell the phone, but there are several on-line sites where you can buy an iphone that will work on t-mobile’s network. Next time do a little homework and provide some facts before you badmouth a company.
David on July 8th, 2008 at 8:59 am
I HATE AT&T For two weeks I have been trying to get a simple DSL SERVICE but they can not provide this service. They either lose my account information or they have outage. When I call them they put me through 10 different automated voice services which can not get me to the right department. After waiting on line for an hour they do get me to a live person they just say we are sorry and we are working to resolve your issue.
Dean Beavers on July 12th, 2008 at 9:26 pm
AT&T Promised me an upgrade on my phone like a week early I explained to them that I wanted the I phone for my sons birthday July 11th, and they said no problem, they said If I had any problems to call customer service, and after waiting in line for hours they said they can’t do it customer service said no way. leaving me breaking my very first promise to my kid ever. since then I refuse to answer any calls made from someone using at&t as there phone service, all my family members have it because we all had cingular and they treated us right!! back when cingular had it you could get an upgrade every 11 months not with at&t its every 18 months. I make my family members call me from any phone that does not have at&t as there service provider. I left my sister on the road stranded until she found someone who had verizon and called me from that number.
DEAN on July 14th, 2008 at 6:57 pm
APPLE You made a very large mistake giving at&t all the rights to your Iphone.
Paul on July 22nd, 2008 at 4:37 pm
CUSTOMER DIS-SERVICE
The customer service has just about convinced me to do away with AT&T phone and internet service. I would have to pay to get cable line to my home, but this expense is less than the frustration of “we will have it fixed tomorrow” repeatedly given when it possible to talk to someone at customer service.
Tess on July 24th, 2008 at 9:00 pm
I was charged regular rate for calls I made to the Philippines. I had the international long distance package for $3.99/min to make my calls to the Philippines for 21 cents/min. I was told that the last time I had international calling package for $3.99/month, was on Sept 2007. I did not authorize to have this package removed. There is no way I would make these calls if I did not have the international calling package.
I have spoken to numerous customer representatives and their supervisors, and was told that there is nothing they can do for me.
lymdseu on August 1st, 2008 at 11:01 pm
Wtf?? Why do u people think att bought cingular?? Check your facts cingular bought att it was just a name change so don’t say cingular treated you right when att never took over cingular it was a stupid name change
chuck on August 4th, 2008 at 3:33 pm
AT&T need to be taught a lession. A hard lession. We need a war on ATT.
NoMoreATT on August 10th, 2008 at 12:28 am
I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I’m not paying for something I didn’t ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.
That’s the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn’t even work half the time!!
The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP’s DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn’t in my area even though I moved just two blocks away. I called ATT to ask why, and they said DSL is available in my area, that i don’t have to pay a $100 deposit anymore, and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.
I am not paying this outrageous bill. They’re charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN’T have.
Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??
ATT Sucks on August 15th, 2008 at 12:17 am
Two to add to the list:
1. ATT spams my cellphone with text messages
2. There is no way to block text messages or calls from a specific number. How can a phone have the technology to browse the internet, play video games, and capture audio and video from my phone, yet lack such a basic function as blocking calls and text?
Gail on August 16th, 2008 at 4:10 pm
ATT customer service = lip service.
They will tell you anything to get you off the phone.
They apologize for every mistake and mean none of it.
They screw you and laugh all the way.
Class action
Citizen action
Military action.
It all works for me.
Craig Kesner on August 18th, 2008 at 10:01 pm
AT&T is installing u-vers in my neighborhood and sent a sales person by to set up a change over. I spend a bunch of time with this person who was most helpful and I was looking forward to the switch for faster broadband as I have the 2.5meg at this time. After we filled out all the paperwork and they were putting in the final order I was informed the I must put a credit card on file to secure the order. I said are you out of you minds, as I have been a customer for over 19 years and have never missed a payment with my bill running $80 to $100 per month? They said I am sorry but it is policy! The salesperson then asked for a supervisor and suggested that they were going to lose a long time customer over this, to which they said they would not make and exception. So I said tell them my policy would be to cut off AT&T and move my service to Cox Cable. What a bunch of jerks. I have also been a Mac fan boy since 1985 and even though I love Apple and have purchased over 20 Mac’s, I would not buy a iPhone just because of the rip off price AT&T charges for their service. I love the way they treat their customers! Not! 19 year and I must put up a credit card! Get Cox and tell AT&T to get lost! Hopefully they will end up like GTE which was also a great phone company! Ha!
Craig Kuttesch on August 20th, 2008 at 7:45 pm
My wife and I went to ATT for phone service and high speed 3 months ago and it has not worked for 1 day since we did.
We are trapped in the ATT black hole -non existent customer service loop and are awaiting disconnection and collection harrasment for a $360.00 phone bill for the first month of service that still doesn’t work. (At ALL) The PUC and the Texas State Attorney Generals Office have done nothing to reconcile the problem. (Welcome to the era of ripping people off!)I stopped using ATT services 26 years ago because they were ripping me off for astinomical amounts of money and against my better judgement (Because they were the only game in town - made the fatal mistake of asking for phone service from them)They are worse now than they were 26 years ago. But this is of No matter because I have cost them 100’s of thousands of dollars over the years telling everyone that I come into contact with not to use them(unless you like to be ripped off).Looks like I will be taking another 26 years to not buy from ATT again.Do yourself a favor and shop elseware.
Michael on August 20th, 2008 at 10:36 pm
I agree ATT sucks BIG TIME ! Bunch of A Holes ! U verse should be called U - WORSE !
monica on August 21st, 2008 at 9:36 am
wah wah wah thats all i hear from all you people!!! bunch of cry babys AT&T has been good to me…. so no they don’t suck, the thing is you guys are all ignorant, because one, you dont know how to take care of your phones, two you want everything for free, and three yo only like to complaIN! tHINK ABOUT IT IF THIS WAS YOU COMPANY EITHR APPLE OR AT&T YOU GUYS WOULD BE DOING THE SAME THING , MANY PEOPLE DONT UNDERSTAND HOW A BUISNESS WORKS A BUISNESS WILL OFFER YOU THEIR BUISNESS TO MAKE PROFIT
meg on August 22nd, 2008 at 3:19 am
I guess i am not the only one that is displeased with the “new” ATT. I think i had to pay like a thousand dollars on one bill. They were charging me for calls I didn’t make. I just really hate them, I think I will finally cancel and get another phone carrier.
James Adams on August 24th, 2008 at 11:27 am
Wow all the responses here show just how stupid people are. Message number 3
International towers are just that, and no country can tell another country what to do, or how to do it, that comes under international law. They meaning international Towers are required to provide proof that you did use their towers.
So rather then accept responsibility for your actions, and be an adult, you want to blame a company that has zero to do with your charges. Way to be a mature adult maybe you should cancel your service and never get a cell phone since you are not responsible enough for your actions.
Response number 7
Who made your daughters cell phone? Was it AT&T, or does it say Nokia, Samsung, Motorola.
See when I buy a product at a store I can take it back within 30 days and after that I have to deal with the manufacturer of the product. I guess if you cannot understand that AT&T does not make a product you are not smart enough to own a phone, send it back and never ever have Cell phones.
Response number 10
I spent the better part of my life in the US Army, and how on God’s green earth do you graduate the U.S. Army? You graduate basic training, and then AIT to become Soldiers who can serve in the Army, but you do not “Graduate” the Army.
Since you cannot understand that how could you understand you would need to pay full price for the blackberry, then get it unlocked to use over there?
It is amazing that we serve our country like me become disabled so that people can be stupid. You are welcome for your freedom to be stupid.
Okay I can see from all the responses that you want to blame others for your lack of business understanding.
When I took my IT course I was taught that in the beginning Cell phone companies made lots of 2500 and sold them to Cell phone providers, good for the providers bad for the Makers. So when contracts came due they stopped selling them in lots, and now sell them full price to the provider, Verizon and one other company still has a contract when it comes due, no more free phones because you screwed up your cell phone.
Also Motorola has to sell its wireless division because they are not making money (Yes because of Verizon still handing them out) Siemans went the way of the DODO bird soon others may.
People here want to whine and not accept responsibility for their own actions and then want to blame the provider.
Next time you see a person who served please take the time to say thank you for giving us the right to be free, and the right to not be mature.
CDS on August 25th, 2008 at 5:24 pm
We install upgrade and design business process and along with it internet access for small business. Without exageration every single install that ATT has been involved with since they purchased Bell South has been a total disaster. From forwading numbers to unknown addresses to loosing 800 numbers to giving away static IP addresses assigned to equipment. ATT is an illigal monopolly and there is nothing that the public will ever be able to do about it. They are beyond public reach!…
CDS on August 25th, 2008 at 5:37 pm
James Adams, just because you served does not mean that you yourself are immune to STUPIDITY! I’m not saying that everyone in here is correct but you sound like you work for AT&T’s relations department.
I believe that this site is called “8 reasons why ATT SUCKS”, not “a bunch of longwinded pompous paragraphs that defend AT&T extremely poor quality of service”. And yes I am qualified to say AT&T suck as I was in the telecom industry for 8 years and never has the quality of service ever been as poor as what is represented by AT&T today.
James Adams on August 25th, 2008 at 7:32 pm
#32 CDS You cannot show me where I was incorrect, and because you cannot you are trying to insult me.
I was an IT tech and now I sit at home and collect Pay from the injuries I sustained, in other words you are paying me to do nothing.
I believe someone that puts their life into something for 20 years is qualified, not some fool who got fired Probably by AT&T who only did 8. So no you are not qualified, and you could not address the business aspect of my statement.
Maybe you should learn when to shut your pie hole since you contributed nothing worth value.
I am not defending all of AT&T, nor did I address things that I know are wrong, but unlike you I expect people to be responsible for their own actions, and since you could not be responsible enough to put in 20 years, your opinion matters very little.
Why did AT&T fire you?
Signed Pompous
mike on August 26th, 2008 at 7:14 pm
I had uverse installed 08/01/08, installer fell threw the ceiling, new cable was ran across the yard, switched from us cellular to att cell phone, sent all paper work for rebate on new phone, rebate denied. Called everyday to find out when my hole will be fixed and cable buried. Have not heard from anybody about what they are doing to fix it. When I talk to someone they say they understand and will get a manager to call and guess what, no one calls.
Wildman on August 27th, 2008 at 11:32 am
Had a Bellsouth contract when att bought them out. After a few months of paying the SAME EXACT AMOUNT as we always did every month over the phone, our phone was disconnected.A few days later we got a bill for around $800. Called them and got the usual jerking around till we got a hold of billing. They said they canceled our contract because of the long distance we had on our original contract. As far as I know , they have to honor the contracts held by the company they bought. Explaining that NUMEROUS times to them, we got reconnected. Then the next bill came,…..50 dollars more than it shouldve been. Called the clowns some more, got the run around again. This time they signed us up for a long distance service we never asked for. Nor were we required to have due to our old contract, that was still in effect.
That whole ordeal took about 2 months to straighten out, and only after we got the Georgia PSC involved.
When my wife started to explain the situation to the PSC rep, the rep would practically finish my wifes sentences for her. They knew the problem to a T.
That was last years grief.
Just today, we got a bill for $310, and our phone is disconnected (after making our normal monthly payments,…on time). I have no idea what bullshit they will try this time, but Im sure its going to be a ton of fun.
Yes AT&T sucks.
tracy on August 31st, 2008 at 6:57 pm
I was in another town 40 miles away from home when my go phone stopped working. I assumed my payment was due or my minutes were up so I got online at a friends house to pay and my pin number was “wrong”. I tried to call customer service but it was Sunday so no one was available. So I called the number to purchase service and lo and behold they were available. The first person I talked to I told I simply wanted to pay my bill and she transferred me somewhere (space) and I was on hold 25 minutes. Used my friends cell phone and called again while still on hold on the land line. Told a guy the same story and he apologized and gave me the run around for half an hour and then said he was going to transfer me to someone at a store who was going to put one hour of time on my phone to get me by. He transfers me again and the guy proceeds to tell me he can’t do anything. WTF! After over an hour of my time. The guy tells me that the guy before gave me the run around knowing he couldn’t help me and transferred me so someone else could tell me. I drive home 40 miles to check on my son and find my pin number. Lo and behold my pin is correct. Still can’t pay the bill online. Talk to a person again and they say my bill isn’t late and I have plenty of minutes. She has no idea why my phone won’t work and transfers me to someone who says sorry but it’s Sunday we can’t fix problems or even guess whats wrong until Monday. So I tell the guy what I think of their crappy service and hang up. My boyfriend says let me see your phone and pulls out the sim card puts it back in and viola the phone works. WTF! Ok I feel a little stupid that it was that easy to fix but come on after two hours on the phone and 40 miles later not one freakin idiot at ATT could think of that…..STUPID idiots.
stephen on September 1st, 2008 at 6:12 am
I have the 450 anytime minutes with 5000 nights and weekends minutes with “unlimited mobile to mobile” Ok, unlimited mobile to mobile means i can call any att customer and i can talk as long as i want right??? Well what they didn’t mention is that it will use all of your night and weekend minutes first, and then when you run out, your unlimited M to M kicks in. So if you want to call anybody else who is not an att customer.. Your screwed, because u don’t have anymore minutes.
CDS on September 2nd, 2008 at 8:16 am
James Adams, Unlike you I have never or would ever work at or for ATT and you are still a fool.
Chelle on September 2nd, 2008 at 11:25 am
We are trying to discintinue our service with ATT and we gave been denied lol, they are actually telling us that we can not discontinue or service until the remainder of a bill they say we owe is paid in full! We cancelled our service because the options we have on our phone are useless yet we are charged for them anyway, privacy blocker does not work by the way! Our internet speed is much slower than what we are paying for and they wont credit us back the difference, our cell phones have reception only in certain areas etc!
James Adams on September 4th, 2008 at 6:53 am
Reply to Number 38 CDS, are you capable of reading comprehension? I have never worked for AT&T and never said I did. You still cannot dispute what I said, oh wait, you call me the fool. Oh but I have had T-Mobile, Verizon, Sprint, and ATT. I have yet to find the perfect service. Although I am a Subscriber and not an expert I expect certain things from a company.
I do not expect any Cell phone company to pay me to use their cell phones. But from a business stand point that would destroy that provider. If I use something I pay it, that simple. I do not whine because they would not credit it, or take it away, I never call, but when I did call T-mobile because my phone was stolen, and the response I got was Sucks to be you, my response was See ya.
My 18 year old has a Gophone and when he had issues ATT told him they were not trained on the gophone and he had to use GOphone people. I found it funny that most ATT people do not realize that you can take your Sim card out of your phone and use a gophone, seeing that gophones are cheaper I can see why they would not tell anyone that.
Dale Bennett on September 7th, 2008 at 1:40 pm
More on why AT&T Really sucks at www.att-reallysucks.com .
James Adams on September 8th, 2008 at 6:49 am
Number 41
Dale how is it you hold them responsible for your failure to properly manage your money? It is your fiduciary responsibility to manage your bank accounts, not ATT, or any other Company you feel like blaming because you failed. It is your responsibility to track your payments, deposits, and Balance your account. Based on your letter you posted you failed to do that, and when you could not find who to blame for your Overdrafting your accounts you blame ATT. Who is next Direct TV? or anyone other than you cause you will not accept responsibility for your own actions?
James Adams on September 8th, 2008 at 6:58 am
They should re-label this site or at least the responses in here.
People who cannot accept responsibility for their own actions and instead of shutting up they want to show the world how really STUPID they are.
My car ran out of gas, and since Direct TV is my provider it must be there fault. Oh wait nevermind I know how to manage my money, and my car never ran out of gas, and Direct TV has never missed a payment.
The sad truth is Dale represents most of the posters in here as someone that cannot take or accept responsibility for their own actions.
If you want to hate a company then hate them, there are many reasons listed why to hate AT&T.
But I do enjoy all those who post in here that show they are not adult enough or mature enough to accept responsibility for their own actions, it gives me something to talk about at the VFW.
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot . Everyone has had problems with AT&T . Their customer service is provided by telemarketers . They will offer you a package for a certain rate & always charge you more. AT&T’s customer service reps. will always lie to you to make a sale . They are basically instructed to . If they tell you we are going to give you cash back be prepared to call repeatedly if you really expect to see a check . DirecTV James ? I have DirecTV & can tell you what they say you will be charged , you will be charged . So James if you have a problem with AT&T I guess you must be a liberal . Nice . Most of these complainers are probably on welfare right James . I don’t think anyone wants AT&T to manage their bank account . Just live up to their end of the deal . They have never been able to do that .
James Adams on September 8th, 2008 at 8:22 pm
You did see I have ATT as my cell phone provider and have had them for a while, I have never had a problem with them, so how do you account for that? Ahh Glenn you seem not able to understand things. Guess what I have never had a call from AT&T, and Telemarketers call, how come I do not get their calls? And instructed to lie? I would seriously doubt that, but you cannot back up what you are saying. I have to ask, are you ever happy? Did your wife leave you for some ATT guy?
Att told me mt bill was going to be so much per month give or take any overages I have. So far they were right. So how did they lie? I will not touch their Uverse but you are talking about ATT as a whole. So how did they lie?
If I have a problem with ATT? did you actually read what you wrote there? I guess thinking is not your strong suit?
ATT Cell phones have treated me great, but again I do not call cause I do not want to pay what I ran up, nor do I gripe because I expect someone to hand me a free hand out.
Glenn you should have kept your mouth shut as you did not help yourself in this. Only showed how utterely ignorant you are.
James Adams on September 9th, 2008 at 6:37 am
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot .— Everyone has had problems with AT&T — . Their customer service is provided by telemarketers .
Since you know how everyone on the planet feels about someone I want to ask you, how is my VA appointment going to go today? Come on Mr. Know-it-all tell me all about the VA. I am only asking because you clearly stated that you know Everyone. You did not say you know some people who have had issues, you clearly write you KNOW everyone. Either you KNOW everyone or you are just a Dumbass
Mark on September 9th, 2008 at 1:54 pm
I have had enough of the AT&T crap. Jeff Burton sorry you are still my driver and a a NASCAR fan i have supported you and AT&T but i have had enough. THEY SUCK. from customer service to tech help I have tried all i can but no more Comcast here i come.
James Adams on September 10th, 2008 at 6:50 am
Okay while at my VA Appointment yesterday I ran into a Vet from Iraq. He is missing a leg, and is quite young. I thanked him for his service as I do all my brothers in arms. We got to talking, I found out he works for AT&T. I was stunned at how they treat them.
He said they get paid lower then most other cell phone customer care reps, and back in March they voted a .96 cents raise. He said he is in some union and they were going to strike, but they voted for the raise.
AT&T gave them a bonus check, and on the next pay check they got the raise, so far it sounded okay. Then he said the very next check they took everyone right back down to what they were making. Come on a .96 raise and they took it away? He proceeds to tell me the Company has 73 million Customers, yet they can not give them the raise?
I asked him why he stayed there he said because they hire handicap people and he would rather work then not. I asked him why he thought they did not pay it. He told me they are crediting people so much that they are not making any money on their Cell phones, they have to rely on their other sources to make money.
Glenn you might be glad to know they do not call out to sell you products, and therefor are not Telemarketers, but since you know everyone you already knew that.
People grow up accept responsibility for your actions, it is called being an adult. He did clarify that international calls do use international towers and must be paid by Law once the call is proven.
I asked him if he thought his sacrifice was worth it while in the sand box, he showed me his daughter and said yes.
I hope those of you on here whining because you had to pay a fee to upgrade, or pay for your usage are happy good people are suffering because of it. KEEP thinking about yourself.
Oh and he told me one of his most popular calls was-
I have been with AT&T for a very long time, I should get something from it.
You know how utterly stupid that is?
I have been using the same Gas station since I was a kid, they even knew when I left to serve the military, and when I came back we were friends, Since I always get my gas there I deserve a free month of gas! Come on now people use your heads, STOP BEING IDIOTS!
CDS on September 11th, 2008 at 5:32 pm
James Adams, Why don’t you go get bent!
This is for people to vent their anger at ATT, you know your former employer! Or are you still cleaning toilets there…… LOL
You’r still a fool
Mr AT&T on September 13th, 2008 at 7:01 pm
You people need to pay me on time ,lol,lol, All of you need to quit crying and got do some work for your drug ridden communities,and send me some more money lol.,lol,
Mr AT&T on September 13th, 2008 at 7:03 pm
Oh Yes,,, Please all of u need to get more education check your spelling before you post a note on here PLEASE
Mr AT&T on September 13th, 2008 at 7:07 pm
Tell me how your phone is working when your power goes out for a extended time “”” Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL
Mr AT&T on September 13th, 2008 at 7:08 pm
Tell me how your phone is working when your power goes out for a extended time “”” Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL”””””””””””””
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins know to make a change on my account which is there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down when the next the f@*%ing “service representative” gets on the line.
Sarah on September 16th, 2008 at 11:04 pm
#
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins N-O-W not know to make a change on my account which is T-H-E-I-R not there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down Should read I have decided to cancel the account, As soon as the Rep answer’s the phone. Next would imply you already had a rep. when the next the f@*%ing “service representative” gets on the line.
Since you failed at communicating your thoughts properly, are you sure it was “Their” fault? or are you not able to face your own short-comings?
what a loser
Scott on September 17th, 2008 at 8:43 am
I went to Indonesia in December 2007. I ended up sick and in the hospital so I didn’t have time to unlock my cell phone or find a local calling card.
I ended up getting charged over $5,000 from AT&T, mostly for data roaming for the phone checking the e-mail all the time.
If I had unlocked the phone and put in a local SIM chip I would have paid about $100 for the same amount of voice and data.
If I had had a BlackBerry instead of an iPhone I could have chosen a plan where my bill would have been under $1,000.
The week I was out of the hospital I purchased a local calling card and made calls to the United States for 10 cents a minute, and used up about 200x more data on a cable modem for $10.
I will never speak with or do business with AT&T for the rest of my life.
James A on September 18th, 2008 at 7:54 pm
#56 Scott you are an example of a child who is not getting his way, You used the phone and do not want to pay your bill, and instead of growing up you whine in here like a 3 year old child that did not get his way.
Anyone in here know of any Cell phone company that is still in business that either paid you to use their service, or paid for your abuse in another country?
I am pretty sure Scott that you will never understand what being a man is. So run along and cry like the little child you are.
I love this site it only proves how much people do not accept responsibility for their own actions.
Mel on September 19th, 2008 at 2:03 pm
We ordered DSL for our business. It took them a month to confirm the order. After the line was installed, it didn’t work. I have tried to get a technician to come to our building for the last week. After hours and hours on the phone (with numerous transfers), no one seems to know what is wrong with the line or how to get a technician out here. It has been extremely fustrating dealing with AT&T. AT&T is the worst company because: 1) Customer Service does not document their calls very well. 2) Even when a customer service person says that they will call you back, they don’t. 3) You can’t even place a complaint with their busines office because no one calls you back. 4) They do not have responsive technicians. AT&T has poor quality products and poor customer service.
Mr AT&T on September 20th, 2008 at 7:01 am
Hello, I have been writting as Mr AT&T I work for them and in a company suck up. Im so sorry for all the bad thing I posted on here. Its just that i have a very small prick and all the girls wont play with me. One day when I grow up and work for a real company that cares about it customers maybe I will grow some balls and become a man. But for now i will just hide here and spout garbage about a company that I know doesnt care about its customers.
Hula Girl on September 21st, 2008 at 4:42 pm
AT&T assisted and is assisting the federal government in spying on millions and millions of Americans! They funneled and continue to funnel YOUR private information from cellphone conversations, internet searches, websites you visit, and EMAILS you write and wrote…to government entities without ANY legal authorization whatsoever. The Electronic Frontier Foundation has filed a lawsuit against Bush and all his cronies on behalf of the American people. AT&T is a despicable company for assisting in this. In all actuality, this is N-A-Z-I stuff. Hitler used to tap everyones phone in Germany. Show AT&T that you are outraged and discontinue your service with them. THEY DON’T DESERVE YOUR BUSINESS!!! If they threaten to charge you a cancellation fee…tell them you’ll slap a lawsuit on them with Attorney General’s Office in your state so fast it will make their head spin. Also tell them that you’ll file charges against them with the FCC. Go to EFF to read about the lawsuit. This is HIGHLY important stuff people! So wakeup and pay attention. Your freedom and liberty are at stake here. You better take action if you value either one.
http://www.eff.org/nsa/faq
James A. on September 21st, 2008 at 5:21 pm
Wow Hula girl you are an Idiot.
I love the idiots on this site, and there bedroom Attorney advise.
Any other Conspiracies you think we need to know about? Are the Aliens still experimenting on you?
God I love the Stupid people on this site.
The ruling for Early Termination fees was not to elminate them but to reduce them. Hula girl you might want to learn about the legal system before you spout off, other wise keep talking you just prove my point, how STUPID people are on here.
James A. on September 21st, 2008 at 5:23 pm
Oh and Hula girl it was Verizon that had the Early Termination fee ruled against them not any other Cell phone provider.
God I love how stupid people are, so glad to know I ended up in a wheelchair protecting your rights to be Idiots!
James A. on September 21st, 2008 at 5:28 pm
For those of you who are smarter than a 2 year old, here is what is going on.
http://www.removethelabels.com/2008/07/10/verizon-settles-etf-lawsuit-for-21-million-admits-no-wrong-doing-sprint-still-faces-suit/
Rich Simmons on October 2nd, 2008 at 6:49 am
I was a customer with CellularOne (IT was a while back) since 99, who then was bought out by Cingular who was then bought out by guess who???? I’ve had free text messaging since the first day I bought my plan 9 years ago. In the past month they have taken away the free messaging and said they will not honor it anymore, so I told them to take their plan and stick it up the you know what! They did absolutely nothing to try and keep an almost 10 year customer. They are terrible!
Steve on October 5th, 2008 at 10:03 pm
I can’t stand AT&T. I swear they are changing my password without telling me. Literally yesterday, I was able to login just fine. Today, I go to login with the same password and it does not work any longer. What the hell? Then I go through the forgot password routine. It seems that the new passwords I assign to my account are just as transient because every single month I go through the same old bullshit. Thumbs down to them.
James A on October 7th, 2008 at 7:47 pm
Steve you kill me, of course AT&T has people who do nothing but go in and change your password, they get paid for it, cause a computer malfunction just makes way to much sense.
Rich you kill me as well, since when is a company required to honor an old company they bought out? Or its rate plans.
Oh and last time I checked Wall street, Cingular was not bought out by AT&T, they had to petition the courts to use the name because they bought it. See I do not doubt that because guess what my Internet is Cingular.wap or something like that.
Hell you can’t even get your facts straight,
I love the losers on this site. I always get a good laugh at just how lazy, stupid and immature you act. Please feel free to continue to make my day.
Bunch of losers LOL
James A on October 8th, 2008 at 7:21 am
I will be damned I just applied to AT&T for the position of screwing up peoples passwords to piss them off even more, and they told me it was $8.00 an hour and the job for screwing up Steve’s password was already taken! and here I thought he was just being stupid and not cleaning his PC out.
T-Bone on October 9th, 2008 at 9:40 am
ATT sucks in so many ways. I am being billed for the same phone number as a land line and a cell phone and when I tried to get it fixed my business phone would not work for over a week. So just pay the bill and suck it up.
Ru on October 16th, 2008 at 7:48 am
Not to mention their coverage is absolutely horrendous. I can’t get service anywhere, not even in my own fucking house. Fuck at&t, I can’t wait to switch to Verizon in a few months.
James A on October 16th, 2008 at 1:55 pm
Hi this is James A (the A stands for… well you know). I would like to decalre “I’M an IDIOT”. Please someone kick me, HARD!
Ha ha ha, LOL
You are still and idiot
Chris on October 17th, 2008 at 11:03 pm
I hate AT&T.
Chris on October 17th, 2008 at 11:04 pm
ATT is horrible place to work.
James A on October 19th, 2008 at 11:07 am
CDS I see you are still an Idiot, and now you are trying to impersonate me. You can pretend to be me on here but when it comes down to real life you fail, but that is nothing new for you, or half these losers.
Lauren on October 19th, 2008 at 9:54 pm
I just spent two hours dealing with them. The worst customer service I’ve ever dealt with, horrendous website and customer service reps that have NO idea what they’re talking about! Damn you AT&T. I hope you die in corporate hell!!!!!
James A(hole) on October 21st, 2008 at 2:02 pm
Once again this is James or maybe it’s Jamie because I sound like such a little bitch…
I’m sorry for calling all of you “losers” I know that in reality I’m the real and only loser in here.
By the way I’m still an IDIOT, Bu ha ha ha
Vassil on October 23rd, 2008 at 3:03 pm
Well, we know that they suck. this is why I started http://atthell.com, check it out
Scott_Bassman on October 24th, 2008 at 1:04 pm
ATT SUCKS!!!! - I had an appointment to get U-Verse installed with DSL (or so I thought). I scheduled the appointment over three weeks ago, and ATT even called and left a voice mail confirming the date and time range of the appointment. I thought all is going great, I should have known better. My appointment window was supposed to be between 12:00 - 2:00. It’s now 2:55 and I’ve since found out that there is no appointment scheduled today. If this is not bad enough, they said I was supposed to call and confirm the appointment, and since I didn’t that’s why nobody is at my house!! I told them I had the voice mail from ATT confirming the appointment, and that I shouldn’t have to call and confirm something that’s already been confirmed!!!
I just hope it’s better than Comcast once it’s finally hooked up.
Sad bassman in Katy, TX
AT&T sucks balls on October 26th, 2008 at 4:56 pm
well T-mobile now can work for the iphone. But fuck AT&T **** I hait them they are ******* and they suck **** all day they ****** suck. I hait all of them ****** people.They took 1000$ of our families accounts. every day becuse off well nothing.
Jennie on October 26th, 2008 at 11:25 pm
James, you’re amazing.
I actually do work AT&T, & the few customers I get everyday that are like you help restore my faith in humanity.
I’ve worked for them as a lowly peon sales rep for the past 4 years. Yeah, I’m one of the 6 people you actually talk to face to face when you have to drag your lazy asses in town because you couldn’t bear to wait on hold for 10 minutes.
There are things about my job that I absolutely hate. I think our quotas are absolutely ridiculous considering the economy right now, & I dread waking up in the morning to deal with sorry fools who (as said by James) just can’t handle taking responsibility for your own actions. Maybe the policies sound stupid as hell to you, but they’re put in place for critical business reasons that any educated person should understand.
Oh, and NO ONE GIVES A RIP if you’ve been a customer for 5 years. When you throw a royal fit because you believe you’re entitled to special priveledges, it just gives us something to laugh about in the breakroom later. Hate to tell you, but I’ve regularly chosen McDonalds over Burger King for the last 25 years, but I’ve never once demanded a free box of fries for my continued loyalty.
Also, before you storm into a store to complain about something you think is absurd on your bill, get out your terms of service and READ THE FINE PRINT ON YOUR CONTRACT. Whatever it is that you misunderstood and used on your phone and were billed for last month was probably in there somewhere! Sorry you got billed an additional $300 because your fat fingers kept accidentally activating the “Media Net” button and you actually got charged for it. Gasp. I guess you must not have bothered to READ that part of your agreement that warned you of those charges because either you don’t know how to do so, or you were in to big of a hurry.
Just some food for thought!
James A on October 27th, 2008 at 7:42 am
That young Vet and I were talking, and if half of what he says is true, this site does not even touch the Iceberg, He says he gets a lot of whining New yorkers who cry about everything under the sun, and think the world owes them, but what did you expect they are just that New Yorkers Nuff said.
He was telling me that a lot of the callers he gets are Jamaicans who call up with calls the Jamaica and they try to deny it, saying they have never been there, all the while they have a very strong Jamaican accent LOL
He told me he had a caller who wanted to know if he was going to be charged international charges in HI!
God I love stupid people, News flash just because you are from a state does not mean you should conduct yourself like a child from that state.
Geography was a required course in school when I was growing up when did that change? If you do not know it, HI is one of the 50 states!
If you think cause they work at a call center they are stupid and do not understand your accent, maybe you should go back to your little Island and stay there.
I have grown to like my visit to the VFW, we talk about all those on here and get a great laugh at how utterly stupid some people are. Some people should never own a cell phone, tv, or other appliance that requires them to know how to use it, or be a mature adult about it.
Like my young Vet says Cell phones should require an aptitude test.
Thank you all of you on here for giving us something other then war to talk about. CDS please feel free to continue to impersonate me, after all Impersonation is the highest form of flattery.
Ken on October 28th, 2008 at 6:31 pm
AT&T blows! I lost my internet connection for two months straight and all the swamies in india could not fix it. Tech support is like trying to communicate to an ant on a caffine buzz. “tank u surrr i wooood be appy do elp you wit dat!”
Good grief.
attsucks on November 1st, 2008 at 8:13 am
every time I try to upgrade my phone via the web, I get an automated email that my order was cancelled. Nobody knows why. I want to give those idiots more money, and the dumbos can’t figure out how to get my oder to go through. On hold now for 40 minutes — 2nd day, 5th f-in call. at least this rep finally understands the problem…
James A on November 2nd, 2008 at 10:57 am
In Response to number 82
How stupid are you? I mean if you get a new phone you do a new 2 year contract, yet you can leave and you sit here and whine about your ignorance on the computer. You call them idiots yet you are staying with them, who is the bigger idiot?
arlotone on November 6th, 2008 at 9:45 am
I used to have AT&T DSL and wireless phone and received a $15/month discount for bundling them together. When I got married, it was cheaper to move my wireless phone to my wife’s T-Mobile account, which worked so much better than AT&T’s wireless service (better call quality and no dropped calls). But when the iPhone came out, being the big Apple person I am, I decided to switch back to AT&T. Before I switched, I asked if I could still get that discount and they said yes. I actually asked two different people to make sure, and both said yes. This was an important part of my budgeting since the iPhone plans are so darn expensive. But the discount didn’t appear on my first two statements, so I called to see what was going on. Now three different people have told me that there is no such discount and never has been. To make matters worse, the DSL department blames the wireless department for the misinformation and vice versa. I feel like I’ve been bait-and-switched, but more importantly, I’m concerned that when I call and talk to someone at AT&T, they don’t necessarily represent or take accountability for the company as a whole. I could spend more time on the phone with these people, but my current plan is to wait until the iPhone is available on other carriers and then switch away from AT&T the first day it’s available.
Dan R on November 13th, 2008 at 12:50 pm
ATT has hit my final nerve. Not only have I taken over 40 hours out of my personal time to fix problems with their various services but today I find they are chargeing my my phone time with them. While I have free att to att calls the one from me to THEIR SERVICE numbers do not apply.
So not only did they over charge me for services and not deliver services that I paid for NOW I have to pay them EXTRA to get them to fix the problem they created by calling the numbers they told me to call.
The worst service topped off with the worst customer service I have seen in my life..
Dan Renfro
roman on November 15th, 2008 at 7:20 pm
AT&T does suck. And Im stuck with the crappy internet connection!!! they are the biggest liars ever, dont fall for theyre crap. They are SOOOOO annoying!! verizon is MUCH better.
Robert Chastain on November 19th, 2008 at 6:41 pm
My complaint to the BBB:
In July, when my wife and I moved to SF, CA, we set up service for phone (land), internet, and satellite TV. On 7/23/2008, when the Dish Network could not set up the dish in our apt., we immediately called AT&T to resolve the issue. Every time we called (including service set-up), they would connect us to the east coast AT&T which led to 1 hr. worth of phone transfers/holding time which led us over our alloted cellular minutes. Again, we cancelled ALL SERVICES on 7/23/2008 to a very lax employee who assured us she took care of it. We then got a bill for the services we were “receiving.” On August 26, we called again to cancel and were assured that we would receive no bill (except for the modem they sent us the day we called to subscribe). Yet still, we received another bill. This happened four times. Unfortunately, when I called them on 11/19/2008, they ONLY had record of the 8/26/2008 call to cancel, and not the first, third, or fourth calls! They “credited” back money from the internet and cable, but said they could do nothing for the phone service since I was “receiving” the service. I should note that this service was set up on 7/28/2008, while I called to cancel on 7/23/2008! While they reported today that I only owe them $32.13, I do not care. There is the principal that I cancelled this service several times, took several hours out of my life, and over $100 in cellular overage minutes all in vain. AT&T reports that they have no record of me calling them on/around 7/23 and that I did not cancel until 8/26 (who waits a month to cancel after a dish can’t be set up?!), but I know my cellular bill will not lie (it’s Verizon - not ATT).
Andy Kent on November 26th, 2008 at 5:54 pm
For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this..
I work for a smaller company, about 150 employees. There are also two other companies owned by the same person similar to mine in the United States, totaling all together around 300 employees. To connect those offices together as far as a computer network goes, we use a DSL line at our office and a Cisco VPN router. The demand for this VPN is not very high and is mostly used for remote network administration and the occasional access to other sites file and database/oracle servers. For those of you who know stuff about IT and what not, in order for this to work correctly we need to have what are called static IP’s or never changing internet protocol addresses to keep this up and going. So the service is actually three parts,base phone line DSL, and static IP’s with that.
Today in the morning I noticed that VPN link between our site and the other two sites in the US was down. Doing the usual, I reset the modem and tried again. Still nothing. This time, I reset the Cisco router, still nothing. Realizing I probably had a bigger issue going on, I called AT&T’s internet services line.
After some initial bullshit, the person on the phone notified me that the DSL service on the phone line in question had been disconnected. This is interesting because nobody EVER authrozied that.
We had some recent changes to our AT&T account like deleting 6 lines and porting over our main number to another service entirely. AT&T claimed that because of this, the main number had to be changed on our account, meaning the next number in line was set for that and that DSL line was the lucky winner. Ok, that’s all fine, but still…WHY WAS THE DSL SERVICE DISCONNECTED?
That question was not answered, all they could tell me was that it happend. Seems like they were a bit sour about all of those line disconnects.
There’s no limitations about having DSL on a main account number, in fact most anyone who has a home phone line and DSL has that situation. So again we’re left with the same question of why the service was removed from that line.
Lots of fucking around was done by Customer service as they continually passed me around from cubicle to cubicle. At one point I was told I was talking to someone from the “DSL escalation team” and finally after enough techical jargon from me, she admitted she was just another customer service rep.
Wow, ..ok..lets see what else they can do. They also made up not one but two dates on which they claimed and “order” was placed to disconnect the DSL service, however everyone knows there was never an order placed for that. The first person I talked to said the service was ordered to be disconnected on 11/21 another person said 11/24. Pathetic.
They told us they could not give us back our static IP’s and it would take up to 5 business days to get the DSL turned back on. Our response was, you just turned it off at the snap of a finger and you can’t turn it back on??
Of course they CAN..it’s just they won’t, because they don’t give a FUCK.
I’ll note also that all three of our DSL lines were disconnected once in the past due to something as simple as changing the spelling of our address. They were disconnected and we lost ALL of our static IP’s. We never asked for that to be done that time either. Not to mention there’s been fucking around with our rates, etc.
So here’s a lesson…stay away from AT&T unless you want to be screwed around like this. Be careful.
Jes on November 30th, 2008 at 9:22 pm
Andy, I feel ya… We have similar setup. We don’t call the fools over at AT&T unless absolutely necessary. Most of the time regardless of the issue there is some degenerate whose only reason for existence is to disconnect DSL service and blow away static addresses. What a bunch of human hemorrhoids… I heard that they are now asking their customers to “Bend over and spell RUN”
James Adams on December 2nd, 2008 at 7:04 am
Andy, do you think before you type? Do you proof read your own typing before posting it? If so maybe you can break this down in Englis?
“For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this.”
Why was the DSL service disconnected? I did not realize you had all the power over everyone including the Owner that you would know why it was disconnected.
Ever stop to think Your Owner, or his board could have made that decision and you were not high enough on the food chain that you needed to know it? Oh wait you did not think you jumped to conclusions, and your anger shows in your wording.
Is it also possible that your company had a past due balance on the account? So many things you do not think about, but you try to show us just how smart you are.
Here Andy impress me a little more, does CISCO use static or Dynamic IP addresses in their routers? and rather then set up DSL with Intranet you choose internet? Why would you do that if by your own words you do not need it?
Do not have a brain melt down over this Andy, after all you are the most important person in your company, and they cannot live without you.
Shirifa on December 3rd, 2008 at 6:10 pm
I jus like every one to know I support the working man , um k
Frank on December 7th, 2008 at 5:40 pm
ATT MOBILITY ARE assholes… yes they are, I got 10 months remain on my account to be contract Free. But am eligible for an early upgrade until April 09. This past week my cellphone which is reburished has been malfuncting. the dial pad is screwed up and the lcd screen acting up. I dont have insurance but whats the point i have att universal card cc that has insurance but it only covers it if i loose it or gets stolen.
I went to 3 freaking at&t store and they reps are pure pricks. they only gave me three options, 1) get a cheap nokia for 60. 2) upgrade and pay 75 more, 3) No Early Upgrade for you would like to open another line.
Store managers are real ass holes is their a department at at&t that i can complaint how they treat customers. they dont even bother to provide me with simple fact of Call 800 talking to warr. exchange to see if they can do something with the manufacture warr. which expire back in august and my 90 days expired last week nov. 29. but then again i contact the nice candians on the weekends. they took care of my sent me out a RZR V3XX. this ill pay for shipping sent back with actually track because the system they use is very very horrible in tracking items that arrive to the ware house.
James Adams on December 7th, 2008 at 6:16 pm
Oh Frank
It would be really nice if Cell Phone companies could give us all new phones whenever we needed one. But that would put most of them out of Business.
I think you see the reason for Insurance and now that you do not have it, you whine like a little girl whose Barbie got ran over in a mud puddle.
Next time act like a Mature adult own up for your own screw ups (like not protecting yourself, and wanting someone else to protect you) Get insurance Frank.
I love stupid people and people who cannot own up to their own mistakes.
Andy on December 9th, 2008 at 11:01 am
My church recently switched carriers for Internet and Phone service away from AT&T. I spoke with someone who told me that the requests for port switching was on their files and would be done soon. When the mail came, AT&T denied that they had ever gotten any notice that we were switching carriers and were blaming my new company for the error. They said that they will continue to bill until the switch of ports is complete. My new carrier says the switch is complete and that they have no reason to contact AT&T again. I have filed a complaint against AT&T with the local public service commission. AT&T lied to me and I documented the conversation and when it took place in all instances. Why am I not surprised to read that 12K jobs have been lost by these inept, corrupt, greed infested individuals?
James Adams on December 9th, 2008 at 6:22 pm
Wow Andy what church do you go to? That one that apparently does not say judge ye not lest ye be judged.
What you are doing is judging and I will tell you the Company I used to work for did not complete Ports bu
Andrew on March 2nd, 2008 at 6:55 am
I called AT&T a while back because my internet connection was not as fast as I’d contracted for. It turns out that even though I contracted for the highest speed they advertised, someone at AT&T had bumped me down to a lower, cheaper speed! If you have AT&T, check your bill!!!
Has AT&T done this to you?
ryan on March 18th, 2008 at 11:18 am
Customer service sucks. Plan on waiting 1-2 hours to actually speak to
a customer service representative.
This inludes the 3 times you will get disconnected while waiting.
I turned in a shitty express wireless internet card 2 days after I
bought it. They were supposed to give me a COMPLETE refund.
Instead, they billed me for $50.16, and sent me to collections.
I wasted over 80 minutes trying to get the $50.16 removed. Fucking
assholes.
Henry Manyseng on April 3rd, 2008 at 1:52 am
I have been an AT&T customer for about over a year now. I been somewhat satisfied until now. Today I look at my bill. Turns out I have a total amount of $687.82 due in April 21 2008!! (It should have been like $70-$80 total amount that should be due) They say they charge me of overage in International call and some other federal bullshit charge, but we use pre-paid card from the past and we never had a problem until now! They shouldnt have charge us. Right now I am so fuckin mad!!! How is this possible!! I swear AT&T are fuckin dumbasses! If they dont fix this bill I am surely going to cancel on their ass!
This is not the first time that has happen. When I received the modem from them. They charge me double.
So I ask them why they do that. They said they sent me an REBATE for it which has been over 6-7 months now that I have not received yet.
YOU KNOW WHAT?? I might just cancel it for good.
barry on April 22nd, 2008 at 9:56 am
i heard that they are trying to get a new law so that they can cut you off the internet if you say bad things about them! and do not forget that Alexander Bell stole the phone! this company has been a cimminal since day one !
Tremanoid on April 28th, 2008 at 2:56 pm
It’s no joke. Beginning earlier this year, AT&T Wireless began to charge customers who pay their bills in their stores
Chris on April 28th, 2008 at 9:25 pm
As far as at&t not upgrading to add for fiber optic cable to their nation wide broadband network, then how do you explain U-verse. at&t U-verse requires that fiber optic cable be within 3000 ft of a consumers home in order to get it. And how about newer subdivisions in many at&t service area where they are not laying any copper cable at all, it is fiber optic cable right to the house. As far as broadband network upgrades are concerned, from what I have read online, in the media, and heard from union sources, at&t is doing a very good job at upgrading their broadband network heck, there are a ton of people here in the Kansas City metro area who are able to get U-Verse broad band now thanks to the installation of a more extensive fiber network, but were unable to get regular dsl before.
Dan on May 27th, 2008 at 12:09 pm
My daughters clip that holds the charger into her phone broke. Poor design. The phone had a one year warranty, so I called AT&T and they will not cover it under warranty because it is physical damage. WTF??
I spend $300 bucks a month with these people(cell and uverse) and they will bicker over a twenty dollar charger.
I guess I will have to take them to small claims court to get my twenty dollar charger for a $300 phone.
Mary Ann on June 2nd, 2008 at 2:13 pm
Trying to add minutes to our son’s calling card for use in Iraq. Automated systems infuriating and disfunctional. After 2 days, finally got 3 humans who were nice individually, but the system is totally messed up and to be avoided.
Greg on June 3rd, 2008 at 2:47 pm
Yes, I agree, they are liars - and cheats for that matter. Appreciate it if you would let me rant about an unethical and possibly illegal situation I’m going through. I wanted to downgrade my data plan to the plans I was offered when I bought the Palm Treo as well as I extended my contract 2 more bloody years. I am paying $39.99/month for unlimited data and 1500 text however I’m willing to go with little or no internet usage so I can cut down on costs and to not waste time on the slow internet connection and poor experience. I just spoke to an ATT rep who said that they don’t offer those programs anymore on PDA’s and the least expensive program is $34.99. Whoopdefrickendoo!! She suggested that if I want to save money on data plans that I go with an alternative phone. I just spent $300 on the Treo last year lady!! Let alone I would probably have to pay for a new phone unless I re-upped for another 2 bloody years with ATT - not!! Overall, this smells like a money grubbing scam and possibly illegal no less.
Dion Fotopoulos on June 9th, 2008 at 9:31 am
I cannot tell you how much AT&T SUCKS! I was fooled in to buying a $299 black berry curve for my niece who just graduated the army and was shipping out to Germany! 18 year old girl leaving home for the first time, IN THE UNITED STATES ARMY!
So I wanted to get her a phone on my account so she could stay in touch with her mother. The “Sales Representative” LIED! Said “Oh everything will be fine…………uh what’s your credit card?”.
THEN THEY BILLED ME $600 for two phones I don’t use (one I cant use its in Germany).
I stick with NEXTEL!
God Bless you all and the Armed Services.
true on June 10th, 2008 at 11:56 pm
Told me my first bill would be prorated for the 6 days prior to the new billing cycle. The bill arrives and I pay 190 thinking it is my bill plus proration. No. It is just for those days. No one can explain it. They emailed the guy I originally talked to so he could call me. Its been 3 days no call. I have unlimited everything. Should be 150. My bill came. Its. 350. Guess what? No one knows why. Class action law suit anyone? I’m in. I miss cricket. Flat rate. Reasonable. Great customer service. Lured away by the crackberry. Lawsuit. Stop bitching. Start a revolution. Time to. Take down the big dogs.
Stewart on June 11th, 2008 at 11:28 am
“This is an AT&T free message: Move to GoPhone, get a phone rebate and keep same #!A? Last time to refill current acct is 6/30 & service will be shut down on 7/31. Call 800-678-340#”
I’ve been getting this almost daily.
I had an old EVO (prepaid) phone with CellularOne. ATT bought out Cell One and changed the EVO phones to the new Go Phones. Shutting the service down and telling everyone to “upgrade”. The only “upgrade” was the bill.
The free-text feature which was included in my plan had now upgraded to additional fee of $20. My previous free night and weekends upgraded to $30. The website upgraded to ATT and became more sophisticated while removing the support forums. The price of the phones increased from free, to at least 10 bucks.
Basically, service that used to cost $42 now costs $90. Plus $10 for a phone. The service provided by CellularOne, when bought by ATT, more than doubled.
So I figured I’d try for a contract phone. I have bad credit so I decided to pay the $120 deposit CellularOne required. Come to find out, ATT upgraded the deposit amount to over $500.
ATT promised a rebate if you switch from EVO to Go phone. Wow, a $10 rebate off of a phone that was supposed to be free anyway!
Stewart on June 11th, 2008 at 11:35 am
My girlfriend also had an EVO phone. She called ATT to “upgrade” to the Go Phone and ordered her phone (she didn’t get the $10 rebate either). An hour later, her father offered to stick her on their family plan, so she called ATT to cancel her Go Phone order. “Oh we’re sorry ma’am. Once you place an order you can’t cancel. If you don’t want the GoPhone you just ordered, you’ll have to ship it back to us.” “Will I be refunded my money?” “I’m sorry miss, but we are unable to issue a refund on prepaid accounts.”
Steve on June 14th, 2008 at 3:20 pm
Response to your lies:
1. What? How is changing their name to SBC which doesn’t mean anything a lie? It’s just a name man, let it go.
2. They didn’t allow competitors into their markets? Open a phone book. In the front are the names of multiple companies you can buy service from. Quest, Birch Telecom and The Pager & Phone Co. are just a few that are in my area. I call that competition.
3. What are all those guys doing hooking up those giant boxes around neighborhoods to provide dsl to people like me who couldn’t get it before? That looks like their splicing fiber optics cable to me.
4. All major companies donate money to political campaigns. AT&T has donated to both parties so that makes them supporters of bipartisan politics. How can that be bad?
5. It’s the NSA. Get over it.
6. Again, the NSA. And by the way, where is your proof?
7. What?
8. Actually the iphone will work on T-Mobile’s network too. They just can’t sell the phone, but there are several on-line sites where you can buy an iphone that will work on t-mobile’s network. Next time do a little homework and provide some facts before you badmouth a company.
David on July 8th, 2008 at 8:59 am
I HATE AT&T For two weeks I have been trying to get a simple DSL SERVICE but they can not provide this service. They either lose my account information or they have outage. When I call them they put me through 10 different automated voice services which can not get me to the right department. After waiting on line for an hour they do get me to a live person they just say we are sorry and we are working to resolve your issue.
Dean Beavers on July 12th, 2008 at 9:26 pm
AT&T Promised me an upgrade on my phone like a week early I explained to them that I wanted the I phone for my sons birthday July 11th, and they said no problem, they said If I had any problems to call customer service, and after waiting in line for hours they said they can’t do it customer service said no way. leaving me breaking my very first promise to my kid ever. since then I refuse to answer any calls made from someone using at&t as there phone service, all my family members have it because we all had cingular and they treated us right!! back when cingular had it you could get an upgrade every 11 months not with at&t its every 18 months. I make my family members call me from any phone that does not have at&t as there service provider. I left my sister on the road stranded until she found someone who had verizon and called me from that number.
DEAN on July 14th, 2008 at 6:57 pm
APPLE You made a very large mistake giving at&t all the rights to your Iphone.
Paul on July 22nd, 2008 at 4:37 pm
CUSTOMER DIS-SERVICE
The customer service has just about convinced me to do away with AT&T phone and internet service. I would have to pay to get cable line to my home, but this expense is less than the frustration of “we will have it fixed tomorrow” repeatedly given when it possible to talk to someone at customer service.
Tess on July 24th, 2008 at 9:00 pm
I was charged regular rate for calls I made to the Philippines. I had the international long distance package for $3.99/min to make my calls to the Philippines for 21 cents/min. I was told that the last time I had international calling package for $3.99/month, was on Sept 2007. I did not authorize to have this package removed. There is no way I would make these calls if I did not have the international calling package.
I have spoken to numerous customer representatives and their supervisors, and was told that there is nothing they can do for me.
lymdseu on August 1st, 2008 at 11:01 pm
Wtf?? Why do u people think att bought cingular?? Check your facts cingular bought att it was just a name change so don’t say cingular treated you right when att never took over cingular it was a stupid name change
chuck on August 4th, 2008 at 3:33 pm
AT&T need to be taught a lession. A hard lession. We need a war on ATT.
NoMoreATT on August 10th, 2008 at 12:28 am
I moved to a new address last month and asked ATT to transfer my phone number to my new address. After moving, ATT claimed they had to give me a temporary number and proceeded to charge me for it and then charge me for CHANGING the temporary number to my old existing number. I’m not paying for something I didn’t ask for. I did NOT ask for the temporary number nor did I ask for a number change. I simply asked them to TRANSFER my existing number to a new address.
That’s the first problem. The second problem is with the quad package I ordered. I ordered landline service, wireless cellphone service, dishnetwork tv, and DSL for about $180 a month. So far, ATT has billed me separately for the landline service and a whopping $343 for cellphone service that doesn’t even work half the time!!
The third problem is that ATT is preventing my ISP from giving me the SAME EXACT DSL service I had before I ordered the quad package. After telling me I would have to pay a $100 deposit to get DSL, ATT cancelled the DSL part of the quad package and reduced it to a triad package so that I could continue with my ISP’s DSL service. But my isp says that ATT refuses to let them give me the DSL service I had before I moved. (My isp orders DSL through ATT.) ATT told my ISP that DSL wasn’t in my area even though I moved just two blocks away. I called ATT to ask why, and they said DSL is available in my area, that i don’t have to pay a $100 deposit anymore, and that they put in an order for me. I believe this violates FCC Rules since they are preventing my ISP from giving me service that i had and want to continue to use.
I am not paying this outrageous bill. They’re charging me a month in advance for things I DON’T have, CAN’T use, and apparently CAN’T have.
Whoever heard of a $343 cellphone bill?? I only had it since July 12th or something??
ATT Sucks on August 15th, 2008 at 12:17 am
Two to add to the list:
1. ATT spams my cellphone with text messages
2. There is no way to block text messages or calls from a specific number. How can a phone have the technology to browse the internet, play video games, and capture audio and video from my phone, yet lack such a basic function as blocking calls and text?
Gail on August 16th, 2008 at 4:10 pm
ATT customer service = lip service.
They will tell you anything to get you off the phone.
They apologize for every mistake and mean none of it.
They screw you and laugh all the way.
Class action
Citizen action
Military action.
It all works for me.
Craig Kesner on August 18th, 2008 at 10:01 pm
AT&T is installing u-vers in my neighborhood and sent a sales person by to set up a change over. I spend a bunch of time with this person who was most helpful and I was looking forward to the switch for faster broadband as I have the 2.5meg at this time. After we filled out all the paperwork and they were putting in the final order I was informed the I must put a credit card on file to secure the order. I said are you out of you minds, as I have been a customer for over 19 years and have never missed a payment with my bill running $80 to $100 per month? They said I am sorry but it is policy! The salesperson then asked for a supervisor and suggested that they were going to lose a long time customer over this, to which they said they would not make and exception. So I said tell them my policy would be to cut off AT&T and move my service to Cox Cable. What a bunch of jerks. I have also been a Mac fan boy since 1985 and even though I love Apple and have purchased over 20 Mac’s, I would not buy a iPhone just because of the rip off price AT&T charges for their service. I love the way they treat their customers! Not! 19 year and I must put up a credit card! Get Cox and tell AT&T to get lost! Hopefully they will end up like GTE which was also a great phone company! Ha!
Craig Kuttesch on August 20th, 2008 at 7:45 pm
My wife and I went to ATT for phone service and high speed 3 months ago and it has not worked for 1 day since we did.
We are trapped in the ATT black hole -non existent customer service loop and are awaiting disconnection and collection harrasment for a $360.00 phone bill for the first month of service that still doesn’t work. (At ALL) The PUC and the Texas State Attorney Generals Office have done nothing to reconcile the problem. (Welcome to the era of ripping people off!)I stopped using ATT services 26 years ago because they were ripping me off for astinomical amounts of money and against my better judgement (Because they were the only game in town - made the fatal mistake of asking for phone service from them)They are worse now than they were 26 years ago. But this is of No matter because I have cost them 100’s of thousands of dollars over the years telling everyone that I come into contact with not to use them(unless you like to be ripped off).Looks like I will be taking another 26 years to not buy from ATT again.Do yourself a favor and shop elseware.
Michael on August 20th, 2008 at 10:36 pm
I agree ATT sucks BIG TIME ! Bunch of A Holes ! U verse should be called U - WORSE !
monica on August 21st, 2008 at 9:36 am
wah wah wah thats all i hear from all you people!!! bunch of cry babys AT&T has been good to me…. so no they don’t suck, the thing is you guys are all ignorant, because one, you dont know how to take care of your phones, two you want everything for free, and three yo only like to complaIN! tHINK ABOUT IT IF THIS WAS YOU COMPANY EITHR APPLE OR AT&T YOU GUYS WOULD BE DOING THE SAME THING , MANY PEOPLE DONT UNDERSTAND HOW A BUISNESS WORKS A BUISNESS WILL OFFER YOU THEIR BUISNESS TO MAKE PROFIT
meg on August 22nd, 2008 at 3:19 am
I guess i am not the only one that is displeased with the “new” ATT. I think i had to pay like a thousand dollars on one bill. They were charging me for calls I didn’t make. I just really hate them, I think I will finally cancel and get another phone carrier.
James Adams on August 24th, 2008 at 11:27 am
Wow all the responses here show just how stupid people are. Message number 3
International towers are just that, and no country can tell another country what to do, or how to do it, that comes under international law. They meaning international Towers are required to provide proof that you did use their towers.
So rather then accept responsibility for your actions, and be an adult, you want to blame a company that has zero to do with your charges. Way to be a mature adult maybe you should cancel your service and never get a cell phone since you are not responsible enough for your actions.
Response number 7
Who made your daughters cell phone? Was it AT&T, or does it say Nokia, Samsung, Motorola.
See when I buy a product at a store I can take it back within 30 days and after that I have to deal with the manufacturer of the product. I guess if you cannot understand that AT&T does not make a product you are not smart enough to own a phone, send it back and never ever have Cell phones.
Response number 10
I spent the better part of my life in the US Army, and how on God’s green earth do you graduate the U.S. Army? You graduate basic training, and then AIT to become Soldiers who can serve in the Army, but you do not “Graduate” the Army.
Since you cannot understand that how could you understand you would need to pay full price for the blackberry, then get it unlocked to use over there?
It is amazing that we serve our country like me become disabled so that people can be stupid. You are welcome for your freedom to be stupid.
Okay I can see from all the responses that you want to blame others for your lack of business understanding.
When I took my IT course I was taught that in the beginning Cell phone companies made lots of 2500 and sold them to Cell phone providers, good for the providers bad for the Makers. So when contracts came due they stopped selling them in lots, and now sell them full price to the provider, Verizon and one other company still has a contract when it comes due, no more free phones because you screwed up your cell phone.
Also Motorola has to sell its wireless division because they are not making money (Yes because of Verizon still handing them out) Siemans went the way of the DODO bird soon others may.
People here want to whine and not accept responsibility for their own actions and then want to blame the provider.
Next time you see a person who served please take the time to say thank you for giving us the right to be free, and the right to not be mature.
CDS on August 25th, 2008 at 5:24 pm
We install upgrade and design business process and along with it internet access for small business. Without exageration every single install that ATT has been involved with since they purchased Bell South has been a total disaster. From forwading numbers to unknown addresses to loosing 800 numbers to giving away static IP addresses assigned to equipment. ATT is an illigal monopolly and there is nothing that the public will ever be able to do about it. They are beyond public reach!…
CDS on August 25th, 2008 at 5:37 pm
James Adams, just because you served does not mean that you yourself are immune to STUPIDITY! I’m not saying that everyone in here is correct but you sound like you work for AT&T’s relations department.
I believe that this site is called “8 reasons why ATT SUCKS”, not “a bunch of longwinded pompous paragraphs that defend AT&T extremely poor quality of service”. And yes I am qualified to say AT&T suck as I was in the telecom industry for 8 years and never has the quality of service ever been as poor as what is represented by AT&T today.
James Adams on August 25th, 2008 at 7:32 pm
#32 CDS You cannot show me where I was incorrect, and because you cannot you are trying to insult me.
I was an IT tech and now I sit at home and collect Pay from the injuries I sustained, in other words you are paying me to do nothing.
I believe someone that puts their life into something for 20 years is qualified, not some fool who got fired Probably by AT&T who only did 8. So no you are not qualified, and you could not address the business aspect of my statement.
Maybe you should learn when to shut your pie hole since you contributed nothing worth value.
I am not defending all of AT&T, nor did I address things that I know are wrong, but unlike you I expect people to be responsible for their own actions, and since you could not be responsible enough to put in 20 years, your opinion matters very little.
Why did AT&T fire you?
Signed Pompous
mike on August 26th, 2008 at 7:14 pm
I had uverse installed 08/01/08, installer fell threw the ceiling, new cable was ran across the yard, switched from us cellular to att cell phone, sent all paper work for rebate on new phone, rebate denied. Called everyday to find out when my hole will be fixed and cable buried. Have not heard from anybody about what they are doing to fix it. When I talk to someone they say they understand and will get a manager to call and guess what, no one calls.
Wildman on August 27th, 2008 at 11:32 am
Had a Bellsouth contract when att bought them out. After a few months of paying the SAME EXACT AMOUNT as we always did every month over the phone, our phone was disconnected.A few days later we got a bill for around $800. Called them and got the usual jerking around till we got a hold of billing. They said they canceled our contract because of the long distance we had on our original contract. As far as I know , they have to honor the contracts held by the company they bought. Explaining that NUMEROUS times to them, we got reconnected. Then the next bill came,…..50 dollars more than it shouldve been. Called the clowns some more, got the run around again. This time they signed us up for a long distance service we never asked for. Nor were we required to have due to our old contract, that was still in effect.
That whole ordeal took about 2 months to straighten out, and only after we got the Georgia PSC involved.
When my wife started to explain the situation to the PSC rep, the rep would practically finish my wifes sentences for her. They knew the problem to a T.
That was last years grief.
Just today, we got a bill for $310, and our phone is disconnected (after making our normal monthly payments,…on time). I have no idea what bullshit they will try this time, but Im sure its going to be a ton of fun.
Yes AT&T sucks.
tracy on August 31st, 2008 at 6:57 pm
I was in another town 40 miles away from home when my go phone stopped working. I assumed my payment was due or my minutes were up so I got online at a friends house to pay and my pin number was “wrong”. I tried to call customer service but it was Sunday so no one was available. So I called the number to purchase service and lo and behold they were available. The first person I talked to I told I simply wanted to pay my bill and she transferred me somewhere (space) and I was on hold 25 minutes. Used my friends cell phone and called again while still on hold on the land line. Told a guy the same story and he apologized and gave me the run around for half an hour and then said he was going to transfer me to someone at a store who was going to put one hour of time on my phone to get me by. He transfers me again and the guy proceeds to tell me he can’t do anything. WTF! After over an hour of my time. The guy tells me that the guy before gave me the run around knowing he couldn’t help me and transferred me so someone else could tell me. I drive home 40 miles to check on my son and find my pin number. Lo and behold my pin is correct. Still can’t pay the bill online. Talk to a person again and they say my bill isn’t late and I have plenty of minutes. She has no idea why my phone won’t work and transfers me to someone who says sorry but it’s Sunday we can’t fix problems or even guess whats wrong until Monday. So I tell the guy what I think of their crappy service and hang up. My boyfriend says let me see your phone and pulls out the sim card puts it back in and viola the phone works. WTF! Ok I feel a little stupid that it was that easy to fix but come on after two hours on the phone and 40 miles later not one freakin idiot at ATT could think of that…..STUPID idiots.
stephen on September 1st, 2008 at 6:12 am
I have the 450 anytime minutes with 5000 nights and weekends minutes with “unlimited mobile to mobile” Ok, unlimited mobile to mobile means i can call any att customer and i can talk as long as i want right??? Well what they didn’t mention is that it will use all of your night and weekend minutes first, and then when you run out, your unlimited M to M kicks in. So if you want to call anybody else who is not an att customer.. Your screwed, because u don’t have anymore minutes.
CDS on September 2nd, 2008 at 8:16 am
James Adams, Unlike you I have never or would ever work at or for ATT and you are still a fool.
Chelle on September 2nd, 2008 at 11:25 am
We are trying to discintinue our service with ATT and we gave been denied lol, they are actually telling us that we can not discontinue or service until the remainder of a bill they say we owe is paid in full! We cancelled our service because the options we have on our phone are useless yet we are charged for them anyway, privacy blocker does not work by the way! Our internet speed is much slower than what we are paying for and they wont credit us back the difference, our cell phones have reception only in certain areas etc!
James Adams on September 4th, 2008 at 6:53 am
Reply to Number 38 CDS, are you capable of reading comprehension? I have never worked for AT&T and never said I did. You still cannot dispute what I said, oh wait, you call me the fool. Oh but I have had T-Mobile, Verizon, Sprint, and ATT. I have yet to find the perfect service. Although I am a Subscriber and not an expert I expect certain things from a company.
I do not expect any Cell phone company to pay me to use their cell phones. But from a business stand point that would destroy that provider. If I use something I pay it, that simple. I do not whine because they would not credit it, or take it away, I never call, but when I did call T-mobile because my phone was stolen, and the response I got was Sucks to be you, my response was See ya.
My 18 year old has a Gophone and when he had issues ATT told him they were not trained on the gophone and he had to use GOphone people. I found it funny that most ATT people do not realize that you can take your Sim card out of your phone and use a gophone, seeing that gophones are cheaper I can see why they would not tell anyone that.
Dale Bennett on September 7th, 2008 at 1:40 pm
More on why AT&T Really sucks at www.att-reallysucks.com .
James Adams on September 8th, 2008 at 6:49 am
Number 41
Dale how is it you hold them responsible for your failure to properly manage your money? It is your fiduciary responsibility to manage your bank accounts, not ATT, or any other Company you feel like blaming because you failed. It is your responsibility to track your payments, deposits, and Balance your account. Based on your letter you posted you failed to do that, and when you could not find who to blame for your Overdrafting your accounts you blame ATT. Who is next Direct TV? or anyone other than you cause you will not accept responsibility for your own actions?
James Adams on September 8th, 2008 at 6:58 am
They should re-label this site or at least the responses in here.
People who cannot accept responsibility for their own actions and instead of shutting up they want to show the world how really STUPID they are.
My car ran out of gas, and since Direct TV is my provider it must be there fault. Oh wait nevermind I know how to manage my money, and my car never ran out of gas, and Direct TV has never missed a payment.
The sad truth is Dale represents most of the posters in here as someone that cannot take or accept responsibility for their own actions.
If you want to hate a company then hate them, there are many reasons listed why to hate AT&T.
But I do enjoy all those who post in here that show they are not adult enough or mature enough to accept responsibility for their own actions, it gives me something to talk about at the VFW.
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot . Everyone has had problems with AT&T . Their customer service is provided by telemarketers . They will offer you a package for a certain rate & always charge you more. AT&T’s customer service reps. will always lie to you to make a sale . They are basically instructed to . If they tell you we are going to give you cash back be prepared to call repeatedly if you really expect to see a check . DirecTV James ? I have DirecTV & can tell you what they say you will be charged , you will be charged . So James if you have a problem with AT&T I guess you must be a liberal . Nice . Most of these complainers are probably on welfare right James . I don’t think anyone wants AT&T to manage their bank account . Just live up to their end of the deal . They have never been able to do that .
James Adams on September 8th, 2008 at 8:22 pm
You did see I have ATT as my cell phone provider and have had them for a while, I have never had a problem with them, so how do you account for that? Ahh Glenn you seem not able to understand things. Guess what I have never had a call from AT&T, and Telemarketers call, how come I do not get their calls? And instructed to lie? I would seriously doubt that, but you cannot back up what you are saying. I have to ask, are you ever happy? Did your wife leave you for some ATT guy?
Att told me mt bill was going to be so much per month give or take any overages I have. So far they were right. So how did they lie? I will not touch their Uverse but you are talking about ATT as a whole. So how did they lie?
If I have a problem with ATT? did you actually read what you wrote there? I guess thinking is not your strong suit?
ATT Cell phones have treated me great, but again I do not call cause I do not want to pay what I ran up, nor do I gripe because I expect someone to hand me a free hand out.
Glenn you should have kept your mouth shut as you did not help yourself in this. Only showed how utterely ignorant you are.
James Adams on September 9th, 2008 at 6:37 am
Glenn on September 8th, 2008 at 1:33 pm
James your an idiot .— Everyone has had problems with AT&T — . Their customer service is provided by telemarketers .
Since you know how everyone on the planet feels about someone I want to ask you, how is my VA appointment going to go today? Come on Mr. Know-it-all tell me all about the VA. I am only asking because you clearly stated that you know Everyone. You did not say you know some people who have had issues, you clearly write you KNOW everyone. Either you KNOW everyone or you are just a Dumbass
Mark on September 9th, 2008 at 1:54 pm
I have had enough of the AT&T crap. Jeff Burton sorry you are still my driver and a a NASCAR fan i have supported you and AT&T but i have had enough. THEY SUCK. from customer service to tech help I have tried all i can but no more Comcast here i come.
James Adams on September 10th, 2008 at 6:50 am
Okay while at my VA Appointment yesterday I ran into a Vet from Iraq. He is missing a leg, and is quite young. I thanked him for his service as I do all my brothers in arms. We got to talking, I found out he works for AT&T. I was stunned at how they treat them.
He said they get paid lower then most other cell phone customer care reps, and back in March they voted a .96 cents raise. He said he is in some union and they were going to strike, but they voted for the raise.
AT&T gave them a bonus check, and on the next pay check they got the raise, so far it sounded okay. Then he said the very next check they took everyone right back down to what they were making. Come on a .96 raise and they took it away? He proceeds to tell me the Company has 73 million Customers, yet they can not give them the raise?
I asked him why he stayed there he said because they hire handicap people and he would rather work then not. I asked him why he thought they did not pay it. He told me they are crediting people so much that they are not making any money on their Cell phones, they have to rely on their other sources to make money.
Glenn you might be glad to know they do not call out to sell you products, and therefor are not Telemarketers, but since you know everyone you already knew that.
People grow up accept responsibility for your actions, it is called being an adult. He did clarify that international calls do use international towers and must be paid by Law once the call is proven.
I asked him if he thought his sacrifice was worth it while in the sand box, he showed me his daughter and said yes.
I hope those of you on here whining because you had to pay a fee to upgrade, or pay for your usage are happy good people are suffering because of it. KEEP thinking about yourself.
Oh and he told me one of his most popular calls was-
I have been with AT&T for a very long time, I should get something from it.
You know how utterly stupid that is?
I have been using the same Gas station since I was a kid, they even knew when I left to serve the military, and when I came back we were friends, Since I always get my gas there I deserve a free month of gas! Come on now people use your heads, STOP BEING IDIOTS!
CDS on September 11th, 2008 at 5:32 pm
James Adams, Why don’t you go get bent!
This is for people to vent their anger at ATT, you know your former employer! Or are you still cleaning toilets there…… LOL
You’r still a fool
Mr AT&T on September 13th, 2008 at 7:01 pm
You people need to pay me on time ,lol,lol, All of you need to quit crying and got do some work for your drug ridden communities,and send me some more money lol.,lol,
Mr AT&T on September 13th, 2008 at 7:03 pm
Oh Yes,,, Please all of u need to get more education check your spelling before you post a note on here PLEASE
Mr AT&T on September 13th, 2008 at 7:07 pm
Tell me how your phone is working when your power goes out for a extended time “”” Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL
Mr AT&T on September 13th, 2008 at 7:08 pm
Tell me how your phone is working when your power goes out for a extended time “”” Oh yea you will crawl back to my company crying and owing past due bills PLEASE CONNECT Me back up BOO-HOO–Oh yea Please pay your AT&T bill on time we need the money LOL”””””””””””””
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins know to make a change on my account which is there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down when the next the f@*%ing “service representative” gets on the line.
Sarah on September 16th, 2008 at 11:04 pm
#
joe on September 16th, 2008 at 6:42 am
I am the phone 45mins N-O-W not know to make a change on my account which is T-H-E-I-R not there fault… AT&T SUCKS BIG TIME!!! I’ve just decided to make no changes but to shut the whole account down Should read I have decided to cancel the account, As soon as the Rep answer’s the phone. Next would imply you already had a rep. when the next the f@*%ing “service representative” gets on the line.
Since you failed at communicating your thoughts properly, are you sure it was “Their” fault? or are you not able to face your own short-comings?
what a loser
Scott on September 17th, 2008 at 8:43 am
I went to Indonesia in December 2007. I ended up sick and in the hospital so I didn’t have time to unlock my cell phone or find a local calling card.
I ended up getting charged over $5,000 from AT&T, mostly for data roaming for the phone checking the e-mail all the time.
If I had unlocked the phone and put in a local SIM chip I would have paid about $100 for the same amount of voice and data.
If I had had a BlackBerry instead of an iPhone I could have chosen a plan where my bill would have been under $1,000.
The week I was out of the hospital I purchased a local calling card and made calls to the United States for 10 cents a minute, and used up about 200x more data on a cable modem for $10.
I will never speak with or do business with AT&T for the rest of my life.
James A on September 18th, 2008 at 7:54 pm
#56 Scott you are an example of a child who is not getting his way, You used the phone and do not want to pay your bill, and instead of growing up you whine in here like a 3 year old child that did not get his way.
Anyone in here know of any Cell phone company that is still in business that either paid you to use their service, or paid for your abuse in another country?
I am pretty sure Scott that you will never understand what being a man is. So run along and cry like the little child you are.
I love this site it only proves how much people do not accept responsibility for their own actions.
Mel on September 19th, 2008 at 2:03 pm
We ordered DSL for our business. It took them a month to confirm the order. After the line was installed, it didn’t work. I have tried to get a technician to come to our building for the last week. After hours and hours on the phone (with numerous transfers), no one seems to know what is wrong with the line or how to get a technician out here. It has been extremely fustrating dealing with AT&T. AT&T is the worst company because: 1) Customer Service does not document their calls very well. 2) Even when a customer service person says that they will call you back, they don’t. 3) You can’t even place a complaint with their busines office because no one calls you back. 4) They do not have responsive technicians. AT&T has poor quality products and poor customer service.
Mr AT&T on September 20th, 2008 at 7:01 am
Hello, I have been writting as Mr AT&T I work for them and in a company suck up. Im so sorry for all the bad thing I posted on here. Its just that i have a very small prick and all the girls wont play with me. One day when I grow up and work for a real company that cares about it customers maybe I will grow some balls and become a man. But for now i will just hide here and spout garbage about a company that I know doesnt care about its customers.
Hula Girl on September 21st, 2008 at 4:42 pm
AT&T assisted and is assisting the federal government in spying on millions and millions of Americans! They funneled and continue to funnel YOUR private information from cellphone conversations, internet searches, websites you visit, and EMAILS you write and wrote…to government entities without ANY legal authorization whatsoever. The Electronic Frontier Foundation has filed a lawsuit against Bush and all his cronies on behalf of the American people. AT&T is a despicable company for assisting in this. In all actuality, this is N-A-Z-I stuff. Hitler used to tap everyones phone in Germany. Show AT&T that you are outraged and discontinue your service with them. THEY DON’T DESERVE YOUR BUSINESS!!! If they threaten to charge you a cancellation fee…tell them you’ll slap a lawsuit on them with Attorney General’s Office in your state so fast it will make their head spin. Also tell them that you’ll file charges against them with the FCC. Go to EFF to read about the lawsuit. This is HIGHLY important stuff people! So wakeup and pay attention. Your freedom and liberty are at stake here. You better take action if you value either one.
http://www.eff.org/nsa/faq
James A. on September 21st, 2008 at 5:21 pm
Wow Hula girl you are an Idiot.
I love the idiots on this site, and there bedroom Attorney advise.
Any other Conspiracies you think we need to know about? Are the Aliens still experimenting on you?
God I love the Stupid people on this site.
The ruling for Early Termination fees was not to elminate them but to reduce them. Hula girl you might want to learn about the legal system before you spout off, other wise keep talking you just prove my point, how STUPID people are on here.
James A. on September 21st, 2008 at 5:23 pm
Oh and Hula girl it was Verizon that had the Early Termination fee ruled against them not any other Cell phone provider.
God I love how stupid people are, so glad to know I ended up in a wheelchair protecting your rights to be Idiots!
James A. on September 21st, 2008 at 5:28 pm
For those of you who are smarter than a 2 year old, here is what is going on.
http://www.removethelabels.com/2008/07/10/verizon-settles-etf-lawsuit-for-21-million-admits-no-wrong-doing-sprint-still-faces-suit/
Rich Simmons on October 2nd, 2008 at 6:49 am
I was a customer with CellularOne (IT was a while back) since 99, who then was bought out by Cingular who was then bought out by guess who???? I’ve had free text messaging since the first day I bought my plan 9 years ago. In the past month they have taken away the free messaging and said they will not honor it anymore, so I told them to take their plan and stick it up the you know what! They did absolutely nothing to try and keep an almost 10 year customer. They are terrible!
Steve on October 5th, 2008 at 10:03 pm
I can’t stand AT&T. I swear they are changing my password without telling me. Literally yesterday, I was able to login just fine. Today, I go to login with the same password and it does not work any longer. What the hell? Then I go through the forgot password routine. It seems that the new passwords I assign to my account are just as transient because every single month I go through the same old bullshit. Thumbs down to them.
James A on October 7th, 2008 at 7:47 pm
Steve you kill me, of course AT&T has people who do nothing but go in and change your password, they get paid for it, cause a computer malfunction just makes way to much sense.
Rich you kill me as well, since when is a company required to honor an old company they bought out? Or its rate plans.
Oh and last time I checked Wall street, Cingular was not bought out by AT&T, they had to petition the courts to use the name because they bought it. See I do not doubt that because guess what my Internet is Cingular.wap or something like that.
Hell you can’t even get your facts straight,
I love the losers on this site. I always get a good laugh at just how lazy, stupid and immature you act. Please feel free to continue to make my day.
Bunch of losers LOL
James A on October 8th, 2008 at 7:21 am
I will be damned I just applied to AT&T for the position of screwing up peoples passwords to piss them off even more, and they told me it was $8.00 an hour and the job for screwing up Steve’s password was already taken! and here I thought he was just being stupid and not cleaning his PC out.
T-Bone on October 9th, 2008 at 9:40 am
ATT sucks in so many ways. I am being billed for the same phone number as a land line and a cell phone and when I tried to get it fixed my business phone would not work for over a week. So just pay the bill and suck it up.
Ru on October 16th, 2008 at 7:48 am
Not to mention their coverage is absolutely horrendous. I can’t get service anywhere, not even in my own fucking house. Fuck at&t, I can’t wait to switch to Verizon in a few months.
James A on October 16th, 2008 at 1:55 pm
Hi this is James A (the A stands for… well you know). I would like to decalre “I’M an IDIOT”. Please someone kick me, HARD!
Ha ha ha, LOL
You are still and idiot
Chris on October 17th, 2008 at 11:03 pm
I hate AT&T.
Chris on October 17th, 2008 at 11:04 pm
ATT is horrible place to work.
James A on October 19th, 2008 at 11:07 am
CDS I see you are still an Idiot, and now you are trying to impersonate me. You can pretend to be me on here but when it comes down to real life you fail, but that is nothing new for you, or half these losers.
Lauren on October 19th, 2008 at 9:54 pm
I just spent two hours dealing with them. The worst customer service I’ve ever dealt with, horrendous website and customer service reps that have NO idea what they’re talking about! Damn you AT&T. I hope you die in corporate hell!!!!!
James A(hole) on October 21st, 2008 at 2:02 pm
Once again this is James or maybe it’s Jamie because I sound like such a little bitch…
I’m sorry for calling all of you “losers” I know that in reality I’m the real and only loser in here.
By the way I’m still an IDIOT, Bu ha ha ha
Vassil on October 23rd, 2008 at 3:03 pm
Well, we know that they suck. this is why I started http://atthell.com, check it out
Scott_Bassman on October 24th, 2008 at 1:04 pm
ATT SUCKS!!!! - I had an appointment to get U-Verse installed with DSL (or so I thought). I scheduled the appointment over three weeks ago, and ATT even called and left a voice mail confirming the date and time range of the appointment. I thought all is going great, I should have known better. My appointment window was supposed to be between 12:00 - 2:00. It’s now 2:55 and I’ve since found out that there is no appointment scheduled today. If this is not bad enough, they said I was supposed to call and confirm the appointment, and since I didn’t that’s why nobody is at my house!! I told them I had the voice mail from ATT confirming the appointment, and that I shouldn’t have to call and confirm something that’s already been confirmed!!!
I just hope it’s better than Comcast once it’s finally hooked up.
Sad bassman in Katy, TX
AT&T sucks balls on October 26th, 2008 at 4:56 pm
well T-mobile now can work for the iphone. But fuck AT&T **** I hait them they are ******* and they suck **** all day they ****** suck. I hait all of them ****** people.They took 1000$ of our families accounts. every day becuse off well nothing.
Jennie on October 26th, 2008 at 11:25 pm
James, you’re amazing.
I actually do work AT&T, & the few customers I get everyday that are like you help restore my faith in humanity.
I’ve worked for them as a lowly peon sales rep for the past 4 years. Yeah, I’m one of the 6 people you actually talk to face to face when you have to drag your lazy asses in town because you couldn’t bear to wait on hold for 10 minutes.
There are things about my job that I absolutely hate. I think our quotas are absolutely ridiculous considering the economy right now, & I dread waking up in the morning to deal with sorry fools who (as said by James) just can’t handle taking responsibility for your own actions. Maybe the policies sound stupid as hell to you, but they’re put in place for critical business reasons that any educated person should understand.
Oh, and NO ONE GIVES A RIP if you’ve been a customer for 5 years. When you throw a royal fit because you believe you’re entitled to special priveledges, it just gives us something to laugh about in the breakroom later. Hate to tell you, but I’ve regularly chosen McDonalds over Burger King for the last 25 years, but I’ve never once demanded a free box of fries for my continued loyalty.
Also, before you storm into a store to complain about something you think is absurd on your bill, get out your terms of service and READ THE FINE PRINT ON YOUR CONTRACT. Whatever it is that you misunderstood and used on your phone and were billed for last month was probably in there somewhere! Sorry you got billed an additional $300 because your fat fingers kept accidentally activating the “Media Net” button and you actually got charged for it. Gasp. I guess you must not have bothered to READ that part of your agreement that warned you of those charges because either you don’t know how to do so, or you were in to big of a hurry.
Just some food for thought!
James A on October 27th, 2008 at 7:42 am
That young Vet and I were talking, and if half of what he says is true, this site does not even touch the Iceberg, He says he gets a lot of whining New yorkers who cry about everything under the sun, and think the world owes them, but what did you expect they are just that New Yorkers Nuff said.
He was telling me that a lot of the callers he gets are Jamaicans who call up with calls the Jamaica and they try to deny it, saying they have never been there, all the while they have a very strong Jamaican accent LOL
He told me he had a caller who wanted to know if he was going to be charged international charges in HI!
God I love stupid people, News flash just because you are from a state does not mean you should conduct yourself like a child from that state.
Geography was a required course in school when I was growing up when did that change? If you do not know it, HI is one of the 50 states!
If you think cause they work at a call center they are stupid and do not understand your accent, maybe you should go back to your little Island and stay there.
I have grown to like my visit to the VFW, we talk about all those on here and get a great laugh at how utterly stupid some people are. Some people should never own a cell phone, tv, or other appliance that requires them to know how to use it, or be a mature adult about it.
Like my young Vet says Cell phones should require an aptitude test.
Thank you all of you on here for giving us something other then war to talk about. CDS please feel free to continue to impersonate me, after all Impersonation is the highest form of flattery.
Ken on October 28th, 2008 at 6:31 pm
AT&T blows! I lost my internet connection for two months straight and all the swamies in india could not fix it. Tech support is like trying to communicate to an ant on a caffine buzz. “tank u surrr i wooood be appy do elp you wit dat!”
Good grief.
attsucks on November 1st, 2008 at 8:13 am
every time I try to upgrade my phone via the web, I get an automated email that my order was cancelled. Nobody knows why. I want to give those idiots more money, and the dumbos can’t figure out how to get my oder to go through. On hold now for 40 minutes — 2nd day, 5th f-in call. at least this rep finally understands the problem…
James A on November 2nd, 2008 at 10:57 am
In Response to number 82
How stupid are you? I mean if you get a new phone you do a new 2 year contract, yet you can leave and you sit here and whine about your ignorance on the computer. You call them idiots yet you are staying with them, who is the bigger idiot?
arlotone on November 6th, 2008 at 9:45 am
I used to have AT&T DSL and wireless phone and received a $15/month discount for bundling them together. When I got married, it was cheaper to move my wireless phone to my wife’s T-Mobile account, which worked so much better than AT&T’s wireless service (better call quality and no dropped calls). But when the iPhone came out, being the big Apple person I am, I decided to switch back to AT&T. Before I switched, I asked if I could still get that discount and they said yes. I actually asked two different people to make sure, and both said yes. This was an important part of my budgeting since the iPhone plans are so darn expensive. But the discount didn’t appear on my first two statements, so I called to see what was going on. Now three different people have told me that there is no such discount and never has been. To make matters worse, the DSL department blames the wireless department for the misinformation and vice versa. I feel like I’ve been bait-and-switched, but more importantly, I’m concerned that when I call and talk to someone at AT&T, they don’t necessarily represent or take accountability for the company as a whole. I could spend more time on the phone with these people, but my current plan is to wait until the iPhone is available on other carriers and then switch away from AT&T the first day it’s available.
Dan R on November 13th, 2008 at 12:50 pm
ATT has hit my final nerve. Not only have I taken over 40 hours out of my personal time to fix problems with their various services but today I find they are chargeing my my phone time with them. While I have free att to att calls the one from me to THEIR SERVICE numbers do not apply.
So not only did they over charge me for services and not deliver services that I paid for NOW I have to pay them EXTRA to get them to fix the problem they created by calling the numbers they told me to call.
The worst service topped off with the worst customer service I have seen in my life..
Dan Renfro
roman on November 15th, 2008 at 7:20 pm
AT&T does suck. And Im stuck with the crappy internet connection!!! they are the biggest liars ever, dont fall for theyre crap. They are SOOOOO annoying!! verizon is MUCH better.
Robert Chastain on November 19th, 2008 at 6:41 pm
My complaint to the BBB:
In July, when my wife and I moved to SF, CA, we set up service for phone (land), internet, and satellite TV. On 7/23/2008, when the Dish Network could not set up the dish in our apt., we immediately called AT&T to resolve the issue. Every time we called (including service set-up), they would connect us to the east coast AT&T which led to 1 hr. worth of phone transfers/holding time which led us over our alloted cellular minutes. Again, we cancelled ALL SERVICES on 7/23/2008 to a very lax employee who assured us she took care of it. We then got a bill for the services we were “receiving.” On August 26, we called again to cancel and were assured that we would receive no bill (except for the modem they sent us the day we called to subscribe). Yet still, we received another bill. This happened four times. Unfortunately, when I called them on 11/19/2008, they ONLY had record of the 8/26/2008 call to cancel, and not the first, third, or fourth calls! They “credited” back money from the internet and cable, but said they could do nothing for the phone service since I was “receiving” the service. I should note that this service was set up on 7/28/2008, while I called to cancel on 7/23/2008! While they reported today that I only owe them $32.13, I do not care. There is the principal that I cancelled this service several times, took several hours out of my life, and over $100 in cellular overage minutes all in vain. AT&T reports that they have no record of me calling them on/around 7/23 and that I did not cancel until 8/26 (who waits a month to cancel after a dish can’t be set up?!), but I know my cellular bill will not lie (it’s Verizon - not ATT).
Andy Kent on November 26th, 2008 at 5:54 pm
For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this..
I work for a smaller company, about 150 employees. There are also two other companies owned by the same person similar to mine in the United States, totaling all together around 300 employees. To connect those offices together as far as a computer network goes, we use a DSL line at our office and a Cisco VPN router. The demand for this VPN is not very high and is mostly used for remote network administration and the occasional access to other sites file and database/oracle servers. For those of you who know stuff about IT and what not, in order for this to work correctly we need to have what are called static IP’s or never changing internet protocol addresses to keep this up and going. So the service is actually three parts,base phone line DSL, and static IP’s with that.
Today in the morning I noticed that VPN link between our site and the other two sites in the US was down. Doing the usual, I reset the modem and tried again. Still nothing. This time, I reset the Cisco router, still nothing. Realizing I probably had a bigger issue going on, I called AT&T’s internet services line.
After some initial bullshit, the person on the phone notified me that the DSL service on the phone line in question had been disconnected. This is interesting because nobody EVER authrozied that.
We had some recent changes to our AT&T account like deleting 6 lines and porting over our main number to another service entirely. AT&T claimed that because of this, the main number had to be changed on our account, meaning the next number in line was set for that and that DSL line was the lucky winner. Ok, that’s all fine, but still…WHY WAS THE DSL SERVICE DISCONNECTED?
That question was not answered, all they could tell me was that it happend. Seems like they were a bit sour about all of those line disconnects.
There’s no limitations about having DSL on a main account number, in fact most anyone who has a home phone line and DSL has that situation. So again we’re left with the same question of why the service was removed from that line.
Lots of fucking around was done by Customer service as they continually passed me around from cubicle to cubicle. At one point I was told I was talking to someone from the “DSL escalation team” and finally after enough techical jargon from me, she admitted she was just another customer service rep.
Wow, ..ok..lets see what else they can do. They also made up not one but two dates on which they claimed and “order” was placed to disconnect the DSL service, however everyone knows there was never an order placed for that. The first person I talked to said the service was ordered to be disconnected on 11/21 another person said 11/24. Pathetic.
They told us they could not give us back our static IP’s and it would take up to 5 business days to get the DSL turned back on. Our response was, you just turned it off at the snap of a finger and you can’t turn it back on??
Of course they CAN..it’s just they won’t, because they don’t give a FUCK.
I’ll note also that all three of our DSL lines were disconnected once in the past due to something as simple as changing the spelling of our address. They were disconnected and we lost ALL of our static IP’s. We never asked for that to be done that time either. Not to mention there’s been fucking around with our rates, etc.
So here’s a lesson…stay away from AT&T unless you want to be screwed around like this. Be careful.
Jes on November 30th, 2008 at 9:22 pm
Andy, I feel ya… We have similar setup. We don’t call the fools over at AT&T unless absolutely necessary. Most of the time regardless of the issue there is some degenerate whose only reason for existence is to disconnect DSL service and blow away static addresses. What a bunch of human hemorrhoids… I heard that they are now asking their customers to “Bend over and spell RUN”
James Adams on December 2nd, 2008 at 7:04 am
Andy, do you think before you type? Do you proof read your own typing before posting it? If so maybe you can break this down in Englis?
“For all of you who think you’re super smart and everyone who says they had problems with AT&T here is not…read this.”
Why was the DSL service disconnected? I did not realize you had all the power over everyone including the Owner that you would know why it was disconnected.
Ever stop to think Your Owner, or his board could have made that decision and you were not high enough on the food chain that you needed to know it? Oh wait you did not think you jumped to conclusions, and your anger shows in your wording.
Is it also possible that your company had a past due balance on the account? So many things you do not think about, but you try to show us just how smart you are.
Here Andy impress me a little more, does CISCO use static or Dynamic IP addresses in their routers? and rather then set up DSL with Intranet you choose internet? Why would you do that if by your own words you do not need it?
Do not have a brain melt down over this Andy, after all you are the most important person in your company, and they cannot live without you.
Shirifa on December 3rd, 2008 at 6:10 pm
I jus like every one to know I support the working man , um k
Frank on December 7th, 2008 at 5:40 pm
ATT MOBILITY ARE assholes… yes they are, I got 10 months remain on my account to be contract Free. But am eligible for an early upgrade until April 09. This past week my cellphone which is reburished has been malfuncting. the dial pad is screwed up and the lcd screen acting up. I dont have insurance but whats the point i have att universal card cc that has insurance but it only covers it if i loose it or gets stolen.
I went to 3 freaking at&t store and they reps are pure pricks. they only gave me three options, 1) get a cheap nokia for 60. 2) upgrade and pay 75 more, 3) No Early Upgrade for you would like to open another line.
Store managers are real ass holes is their a department at at&t that i can complaint how they treat customers. they dont even bother to provide me with simple fact of Call 800 talking to warr. exchange to see if they can do something with the manufacture warr. which expire back in august and my 90 days expired last week nov. 29. but then again i contact the nice candians on the weekends. they took care of my sent me out a RZR V3XX. this ill pay for shipping sent back with actually track because the system they use is very very horrible in tracking items that arrive to the ware house.
James Adams on December 7th, 2008 at 6:16 pm
Oh Frank
It would be really nice if Cell Phone companies could give us all new phones whenever we needed one. But that would put most of them out of Business.
I think you see the reason for Insurance and now that you do not have it, you whine like a little girl whose Barbie got ran over in a mud puddle.
Next time act like a Mature adult own up for your own screw ups (like not protecting yourself, and wanting someone else to protect you) Get insurance Frank.
I love stupid people and people who cannot own up to their own mistakes.
Andy on December 9th, 2008 at 11:01 am
My church recently switched carriers for Internet and Phone service away from AT&T. I spoke with someone who told me that the requests for port switching was on their files and would be done soon. When the mail came, AT&T denied that they had ever gotten any notice that we were switching carriers and were blaming my new company for the error. They said that they will continue to bill until the switch of ports is complete. My new carrier says the switch is complete and that they have no reason to contact AT&T again. I have filed a complaint against AT&T with the local public service commission. AT&T lied to me and I documented the conversation and when it took place in all instances. Why am I not surprised to read that 12K jobs have been lost by these inept, corrupt, greed infested individuals?
James Adams on December 9th, 2008 at 6:22 pm
Wow Andy what church do you go to? That one that apparently does not say judge ye not lest ye be judged.
What you are doing is judging and I will tell you the Company I used to work for did not complete Ports bu
“eric” is a spineless mindless fucking FAGGOT.
“james adams” is a ‘yes man’ & a 100% american corp. BITCHNIGGER.
Mr. Farter, I am NOT spineless or mindless……but I do LOVE cock.
Wow the mentality of the whiners on here, thank you Dick or whatever your real name is for showing us how utterly childish you are, I but your mom was real proud huh? This is what this site show idiots, and how they respond.
So, Eric and James, you might find this interesting:
http://cbs5.com/consumer/disability.dilemma.insurance.2.995583.html
Is this just another couple of whiners? Sure, according to the contract (including the fine print) AT&T and the insurance company are in the right. But I don’t believe the claim that these people were not given extremely bad advice; if they had been warned, as AT&T claims, the guy would have been crazy to accept an early pension. I’d be very surprised if the representative that gave them this bad advice or the PR rep that came up with the preposterous claim that they had been warned will be fired for violating the “COBC”, which I assume stands for code of business conduct. Most companies have such codes, but with some, it’s nothing more than lip service. So, I still can’t see why anyone would sign up with a company that treats one of its own employees this way; how long could it be before such a company found a way to trick or chisel anyone foolish enough to trust it?
PS: I’ve never had a serious problem with any of my DSL, VoIP or cellphone carriers. But that’s probably because I’ve avoided any kind of subscription service from asshole companies like AT&T, Sprint, Vonage or (in the old days) AOL. I’ll admit, though, it’s hard to avoid this kind of thing; I’m sure Verizon has stooped to their level at times, but the odds of being treated reasonably are better with them. It’s like comparing BofA (very minor assholes) with the late Washington Mutual (major assholes, some of whom should have gone to prison).
Former Potential Customer Try finding anything that shows any other cell phone company would have covered as much as AT&T did? Not Verizon, not Sprint, not a one. So your point although intending to slam dunk a company really showed how it went above and beyond.
After beginning DSL service with AT&T and waiting on my modem for over two weeks to arrive, I called to inquire its status. I was assured it would arrive on Thursday. It did not. I called on Friday to check its status. “Our computers show that it was scheduled for delivery on Thursday. Please call UPS.” Ok, so now I am responsible for their delivery. I call UPS. UPS says there is not apartment # on the box. Oops! I call AT&T back to explain this. They promise me a free month’s service for my inconvenience. Next month comes and my promised free month’s service is not reflected on my bill. I call AT&T and ask why. They explain to me — and this is not a joke — that they did not reflect the credit because their policy is to wait for their customers to call them to complain that the credit they were promised is not reflected on their bill. Ok, interesting policy I’m thinking, but they inform me that I only have to an amount which includes the credit I was promised. I pay what they tell me to pay. Next month arrives and there is a past due fee of $17.87 on my bill for not paying the entire amount shown on the bill, despite my action of paying the amount per their directions. I call AT&T, who assures me that I never had a credit in the first place. I almost gave up. I waited in a 45 min. cue for a supervisor. I explained my dilemma to the supervisor who re-applied the credit and instructed me to pay the amount with the new credit applied, and that it would be reflected on my next bill. I couldn’t help to think that I may be stuck in some kind of alternate universe or a feedback loop reminiscent of The Twilight Zone, so I asked for a written statement from AT&T that promised I would be applied this credit and that the bogus late charges would be dismissed. They declined. I can’t help but to feel powerless against this megacorporation. Look at their history and what they have become. This is a corporation that’s synonymous with many featured in science fiction novels.
Yep, they suck. Due to their incompetence, I’ve had to pay 2 long distance bills when I no longer have them as my carrier.
Called in November, had them cancel my account. Didn’t do it. Called again Feb when I got the next bill, had them cancel my account. Got a letter STATING my account had been closed. 5/15/09 just got a bill today. After spending an hour waiting to get to a tech, I’m told account was closed on Feb. 12th. but they “don’t pro-rate bills”. Uhhhh, the statement was from Feb. 6th and I closed the account 6 days later on the 12th but I have to pay for coverage from Feb 6th - May 5th.
Can someone explain how this makes sense?? I didn’t HAVE long distance on my phone from Feb. 12th 2009.
Bunch assholes.
I hate AT&T I talked to not one but two customer service representatives about buying a phone and having the phone number thats under my fathers account switched over to my name. Both of them told me I could do it. Not only that my father called and they told him he could do it. So I get online and before i purchased the phone I asked one more time could I take the phone that was on my fathers account and put it in my name Chris B, Randy taylor, kyle And andrea told me and my father this could be done. I pay $109 for the phone it’s shipped I get it on Wednesday and surprise surprise when i go to activate it we can’t do what 4 representatives promised us we could. On Thursday I sent the phone back and canceled service. I’m about to graduate college in December and this was going to be the phone company I would have had for the rest of my life. I am the consumer to end all consumers I will not lie down and be treated like crap and lied to. you can do that to anyone else in america but not me.
I’m glad i found out that 4 out of 5 AT&T employees ride the short yellow bus to work.
I’m going with Verizon instead which sucks because I have to get a stupid blackberry when I really wanted a xenon but LG chose this company to carry their phones so I guess we’re both out of luck.
I switched my phone service to AT&T earlier this year as the phone service with my ISP/Cable company, Cox, was not acceptable. Too many outages. I’m disabled with a lot of medical problems and I have to know the phone is going to work 24/7. Well, the other night I had to call 911 and the wrong address came up on their screen. The ambulance showed up at a neighbors house down the street. AT&T had my address correct on the bill. How they managed to mess that up is a mystery. When I called to have it corrected I spent over an hour on hold while talking to 4 different people…The first three had no clue how to fix the problem. While talking to the last guy he started in on his sales pitch for their other services. I informed him that I was quite happy with my other providers and had no interest in switching. So he then starts telling me how I can combine my services into one bill. Again, I’m not interested. Then he asked how much my bill is. Last time, I’m not interested. Oh, well I just wanted to be able to compare the services for you sir.
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
I’m looking right now to switch my service elsewhere. Pushy sales is the fastest way to get rid of me.
Doyle
AT&T = fraud. Bate and Switch. Grifters. I kept receiving calls asking me to switch DSL from Earthlink to ATT, promising cheaper service, faster service, rebates, easy installation, and Macintosh support. Unfortunately, I relented, and got none of that.
- I was promised 3 mbps service. I got 1.5 mbps service. I wouldn’t have known this if I hadn’t run a test at one of the speed test websites. At first I go excuses. We’re having outages. Gee, we don’t know, call back Monday. You set up your DSL modem wrong. Finally, one agent admitted that they had me signed up for 1.5 MBs. Upgrading will cost you money.
- I was promised a rebate for the modem in the form a Visa gift card. Never got it. Support people said, it’s coming. Then they said, oh, it’s at the web site. Then they say, say what?
- They promised easy setup and Mac support. Which meant 3 hours on the phone with four different tech support people. One had never seen a Mac before in her life, saying things like “where is the airport” and “isn’t there somewhere you can save a password” and “I thought Macs did that automatically.”
- The sales agent said I could keep my old email addresses from Earthlink. I said that I didn’t want to change them. The sales agent assured me it was true, and easy. After they had me signed up, noone in tech support knew what I was talking about.
Lies, fraud, incompetence. What else can you ask for? Earthlink, take me back….
[…] British MPs call for UN inquiry into crimes against humanity in Burma | Words of LifeM. Bakri Musa - www.bakrimusa.com 8 Reasons Why AT&T Sucks Beyond All Belief : Who Sucks […]
at&t is bullshit! They are greedy ass liars and ALWAYS have been. Even back in the day! The one reason I would NEVER, IN A MILLION, BILLION YEARS EVER USE this company EVER AGAIN, is the fact that they handed over to the US government private calling records AND internet searches of their customers. at&t users you better wake up and get over your iphone love affair and drop these unscrupulous mother fuckers faster than a psychopathic girlfriend. This is your final warning!
Randy, I just got finished reading your statement.
Your write like a 17 year old who got locked up in a locker, You say you are in College, do you mean a Jr College? A stupid blackberry? I would have chose the company for life?
You are still growing and you cannot say who your provider would be ten years from now.
Stupid is the person who gets a phone they do not like rather then research it and see that each company has Similar phone with different names.
So really how was riding the short bus?
Bluzulu
LOL you crack me up, “This is your final warning” LOL what are you going to do stud? Giving threats over the internet is like talking to a wall, it does no good and makes you look like an Idiot. I suspect you do that all by your little bad self without any help.
ROFLMAO that threat was funny, Try unfucking yourself and leave the internet to grown ups.
I called AT&T a while back, because, yeah I had a late payment. My bill is only suppose to be $95 a month or around there. I called them because it said I owed $600!!!!!!!!!!!!!! Wow, you can imagine what was going through my head! I called them, and talked to a really nice guy, he said that on one system it showed my normal bill, and then on the other it showed $600!!!!!!!!!!!!!!!!!!!!!! He said that there were back charges on the account, when I paid everybill in full. I even called in to doublecheck what my bill was!!! He said that he cannot waive anything until I made a payment of at least $249.76. How can this be when the bill is not that high. He couldnt tell me. Informed him to cancel out the account(both lines). Now I am getting calls that there is a balance owed of…..GET REAAAADDDDY!!!! $1,549.20!!!!!! They said that if I pay $1,000 they will leave me alone. HAHAHAHAAAAAA how about NOT!!!!! My bill is only $95, and I am not going to pay an ETF when they would get rid of fees that were not there in the first place!!!! GET REAL….
I live in the second largest city in these United States and get “No Service” while driving down Sunset Blvd. None. Nothing. Nada.
WTF?
I can’t wait until someone, ANYONE, other that AT&T offers cell service for the iPhone.
P L E A S E !
Christopher SK I agree I wish someone other than AT&T would not carry that piece of crap Iphone we get more complaints about it and it is traded in more frequently upgraded to the Blackberry Bold and Idiots who buy the Iphone and a Samsung Eternity and think they are both the same phone! And why does your phone not work on Sunset Blvd? have you had us troubleshoot it, or are you just twiddling your thumbs hoping it starts to work, or maybe you can get a credit? Guess what AT&T is not a bank that lets you accumulate monthly credits til you feel that it is time to pull the money out because you did not have service. So I would suggest you call and get it taken care of.
Worst company EVER. A few months ago I decided to drop my cable and switch to DSL Internet because I rarely watch TV and AT&T offered what appeared to be a better price. I jumped through all their hoops to verify I could get service at my apartment and signed up online, with the help of a live chat with a support person because the website kept crapping out on me. On the day my service was supposed to begin working, it wasn’t. I called and they finally determined that the web form had stripped off my apartment number and the onsite tech was apparently too stupid or didn’t care enough to simply call the main office to find it out. Instead he left and they had to reschedule a week later. When I called to complain I was passed along to a person named Don who all but threatened me that “We’re trying to help you out. We could have just canceled your account altogether” when I questioned why the tech didn’t simply pick up a cell phone to solve the problem. So a week later I finally have service and I AM A HAPPY CUSTOMER. My monthly cost is down, my connection speed is up and everything is dandy…for 8 days. After 8 days I found my service was no longer working. When I called tech support and spoke to JR, I was told my service had been shut off, but that I would have dialup for another 30 days. I told them it was impossible for me to have dialup, since I only subscribed to their DSL service and did not have a dialtone on my line and more importantly I never canceled my service and was perfectly happy with it. Eventually I got passed along to a tier 2 support engineer named Glover who told me that it was a ‘database issue’ and because the telecom side of the business didn’t close a work order, their computers went through and removed my account. He said all I could do was reorder service and passed me back to sales. Jeanette in Sales told me I could not order service because their systems indicated I could not receive DSL service at my address. She apologized profusely and said she felt bad because she couldn’t help me but the computers would let her. She then passed me the Provisioning department, who again told me I could not get service. I calmly tried to explain to them that I had just had DSL service at my address for 8 days. Back and forth, back and forth. After 3 hours on the phone I was summarily disconnected while on hold (this was Friday). On Monday I called back and spoke with Thersa (in Customer Care, HA!) and again explained the situation. She tried to put me on hold and I insisted that she call me back which she did to inform me that no one in her department, including her manager could place an order for DSL at my address because their computers told them it was not available. I very clearly stated to her that I had been a perfectly happy customer of AT&T and I wanted to remain a customer, but someone had to solve my problem. She offered to check with another department and again said she would call me back. This time she never did. I waited 24 hours and then called up my cable company and reordered service through them.
To this day, more than 2 months later I have not even received a bill from AT&T. I spent 4 hours of my precious time trying to stay a happy customer and no one there would help me. The funny thing is I continue to get offers in the mail to sign up for their DSL service and how they can offer me a much better value than my cable company. The real punch line is that I am a technology consultant and have been working diligently to switch any and all of my clients that are with AT&T to cable. To date that count it eight in addition to the dozen or more friends and family who have asked for my advice on what service to buy or if they should switch to AT&T because of their cheaper rates. Not on my watch AT&T.
James Adams.
Yeah, you’ve spent months trolling the hell out of this comment segment. It’s time to hang it up, man. I think you’ve gotten more than enough attention.
I GUYZZ I”M A DOUCHEBAG WHO LIVES WITH HIS MOM AND ETHUGS PEOPLE OVER TEH INTERWEBS LULllololololol11111111
I hate to sound cynical but they are the Rockerfeller of the internet.
They are only big because they get to the consumer first before any other ISP company tries to have the consumer use there products in other words eliminating the competiton. They got the worst customer support ever they always get people from across the world to try and help you which usually resorts to either just buying a new modem or sending a engineer over which they should have sent a engineer over in a few minutes rather then go through all this crap with machnical voices and a person not too familiar with the problem. To top all that off they give you no choice as to what type of modem you want. They almost always choose the crappy motorola modem with the overheating problem.
So people I heavily suggest to make the switch to another ISP if possible.
and hula girl what the hell is wrong with you. I really dislike AT&T but come on spying on all 400 million Americans estimated. WTF is to be gained from that. What next the boogey man finally reveals himself. You sound like a paranoid moron who actually believes what the National Enquier puts out.
Mack, did your panties get all knotted up by something I said? You then turn around and pretend to be me.
I am thinking your mom should have swallowed or let you run down her leg the night you were conceived.
Living with my parents would be rather hard, consider I do not even visit their graves, but nice try.
Go back to your tears and pretend like you matter.
I’ve never been an ATT customer. I dont think I will ever be now that I have read your myriad of complaints.
I have talked with customer service and sales. I have found out without the pain of being under contract that ATT will lie to get you in contract.
Sales had told me that there were 100’s of complaints about the Iphone. He than tried to sell me a LG model. When I told him that I was only interested in the Iphone he reluctantly transfered me to the department that can sell the I phone. The nice lady who did want to sell me what I wanted told me that the previous sales rep was probably just trying to get the sale, they get $ for the phones they sell, just like rental car sales get $ for upgrading you to a SUV.
Any way there is a recourse for all of you who have paid for a service you aren’t getting like not getting High Speed Internet even though you aren’t GETTING it, and still being charged for it. If you all get together and call the same Layer to file a lawsuit.
Without being willing to go to court and do something about it you don’t deserve to bi*ch about anything.
Dissatisfied Iphone customers your best recourse is to contact APPLE. Tell there customer service about your problems. APPLE is a good company and I have dealt with them for a while now and I really think they care.
When I told them about the shady business dealings I have had above and the other lie ATT told me ( ATT told me that APPLE sets the $70.+ rate plans the $30. tether cost ) “which is just a flat out lie.” They confirmed that they only had a say in the Iphone price, not the rate plans. They told me my information was valued and told me where I could go on the APPLE website and tell them The problems and hopes I have with/for the Iphone.
The new Iphone is out now and APPLE needs to know how unhappy we all are with ATT. And hopefully we together can stop this monopoly by forcing APPLE to realize ATT is hurting there possible sales by not supporting a healthy competition.
APPLE DOES CARE========TELL THEM=======THEY WILL LISTEN
ATT DOES NOT CARE=========GET TOGETHER========CALL A LAYER
WHAT YOU DO DOES EFFECT US ALL++++++++++MAKE THE WORLD A BETTER PLACE AND DON”T JUST BI*CH+++++ DO SOMETHING………………………..:)
[…] if it didn’t include some mention of, or at least a link to, some of AT&T’s most egregious acts in the recent past, such as warrantless spying on ordinary […]
Arizona, Litchfield Park 85340
iphone 3gs excellent.
G3 intermittant service
cell phone signal strenght, no bars to no service.
AT&T customer tech support doesn’t care about you.
AT&T store on Dysart and McDowell by LOWES sales people have no clue about service signal quality.
Signal streight map on AT&T site is in error should be zone 3 light orange no signal.
James (Ahole) Adams,
Do us a favor and get bent.
85340 iphone no service from 188. above
Update,iphone 3GS superior over blackberry storm.
Verizon service at zip 85340 superior over AT&T (ATT)
Hello apple.com, contract with Verizon your loosing millions of dollars!!
Hey James.. STFU
James ask your mom for a new phone
Maybe next time ask her to change your diper
and pull your head out from your asz
I see I have upset a few children on here, if you think my skin is so thin your jokes hurt, think again!
What idiot buys an Iphone? Eric tell me if I am wrong but didn’t Apple approach Verizon 1st? and Verizon told them “No”?
Now if you are smart enough to check 3gs and 3g does not work very well in AZ, why is that? Anyone who ever understood radio waves propagation could tell you the heat and dry humidity are bad on higher frequencies.
Why do you think emergency response teams use frequency ranges of 200 mhz to 700 mhz there? Until 4G comes out in the 700 mhz range any idiot in AZ who buys an Iphone will not have good coverage.
Also Verizon uses CDMA VDO tech and the Frequency range they have in AZ does not support the speed of the Iphone 3Gs which is claimed to have 7.2 Mhz.
Stop whining on here, and grow up. If you do not understand things like Frequencies and think because some poor tech cannot change your Freq by flipping a switch he does not care, it makes you an IDIOT!
I still love the morons who post in here only showing their level of education.
What is a Diper? What is an Asz? Spell check would be your best friend if you could ever figure out how to use it LOL LOL LOL LOL LOL
#
85340 iphone no service on June 23rd, 2009 at 3:21 pm
Arizona, Litchfield Park 85340
iphone 3gs excellent.
G3 intermittant service
cell phone signal strenght, no bars to no service.
AT&T customer tech support doesn’t care about you.
AT&T store on Dysart and McDowell by LOWES sales people have no clue about service signal quality.
Signal straight map on AT&T site is in error should be zone 3 light orange no signal.
*****NEITHER DO YOU DUMB ASS******
CELL PHONES ARE RADIOS.
I just had my long distance service stopped. I called AT&T and they insisted repeatedly that I had cancelled it. I was on the phone over 45 minutes with the first person who then tried to sell me a more expensive plan because they could not put back our old service, because it was “grandfathered”. I got so furious I hung up on the woman who apologized repeatedly but never did give me any definitive answers on who cancelled.
I called back, got a man who went round and round with me, apologizing over and over and saying that I cancelled. Then he tried to sell me a more expensive program. I told him I would not buy from a company that could not tell me why or who cancelled my long distance carrier. I know what they did. We had a good price on long distance and they cancelled fully intending to sell us something more expensive…amid myriad meaningless apologies.
I never got any satisfaction from him, left for the day and returned to an automated phone cal that said our “order” was complete.
I called Customer Service again and argued again, and got the same response that I had cancelled the service. Again, apology after apology. I angrily told him that I couldn’t handle another useless totally meaningless apology, that if they could not come up with answers as to who cancelled my service I was going to call the PUCO … yeah, empty threat.
They finally admitted the “long distance carrier” cancelled the program. AT&T is our long distance carrier…or was. I told them that in their own phone book it says that no one is permitted to change your long distance carrier without customer authorization and that practice is illegal. I took the name of the person who said that and said, “Thank you for the ammo. I am now calling the PUCO.” However, I am sure the PUCO is bought and paid for by AT&T.
Anyway, bottom line is I am bundling digital phone with my tv and internet, which is actually cheaper than any package AT&T offers.
DUMP AT&T. The only way to eat an elephant is one bite at a time. Let’s go to other carriers and level this monopoly!
I was lied to by an AT&T customer service person TODAY! I was asking why the iPhone 3g S didn’t have MMS with AT&T, but with everyone else in the world, she told me it was because APPLE’s software didnt support it. Obviously I didnt believe her and called Apple. The guy told me all iPhone 3Gs and S’s support it, but AT&T does not.. She didnt have to lie about it. I’m VERY close to leaving AT&T. I have 7 phones with them, internet, and my house phones.. I hope theyr prepared to lose the several thousands of dollars I spend monthly on their crap. Maybe they don’t care about a few thousand cuz they have so many other suckers…….. I hate AT&T.. Theyr lucky I dont want to have to return my iPhone because I waited in line so long..
Talk about kicking you while you’re down… If you have a hard month (where you loose your job to India) and miss paying your bill by a few days, and when you go to pay your bill to re-activate your crappy service.. then… BAM… they fuck you with a $36.00 re-conection fee… Bullshit!… on a $68.00 amount due… Over 50% charge?.. It’s a cell phone that an automated system turns on, not a gas line to my home that a person has to drive to my house to re-connect… Even Then, my gas company charges a $25 charge.. How can ATT justify a charge like that? Fuck ATT and Fuck Congress for letting large corporations SCREW Americans. ATT’s service sucks too. I never have more than 2 bars, and I have to go outside to use the phone. Customer for another month, then the contract (that only I have to follow) is up and never again will I pay a penny to these BITCHES!!!!
Okay Tech for at&t is what I do so alec take the iphone back cause I will tell you point blank the apple iphone is the worst piece of shit we ever got. I really wish verizon would have taken that piece of shit. Here is what you do not understand apple makes the fucking phone and does not tell us anything about the software, do we support MMS on the iphone, no not yet apple has not given us the fucking codes so we can program it right, so the rep misinformed you not lied to you because at work we can not tell you how fucked up apple is.
Patrick did you bother to read your fucking terms of service, and accept it? of course you did and that contract states you do not pay your bill if you fail to call in so we can help your sorry ass, then get disconnected you pay a 36.00 reconnect fee, and you forgot you have a 5 late fee learn to read your contract you sorry whiny little bitch.
July 4th is here and all the men I served with that lost there lives for you sorry ass mother fucking whiners makes me want to puke. Keep whining you sorry sad ass mother fuckers you fail to read your contracts or listen to the terms and conditions and whine when it does not suit you.
Alec take your fucking phone back you are too fucking stupid to own a cell phone.
Patrick either call to get an extension or be man enough to accept that you are a fucking retard and will pay 41.00 for being so fucking stupid.
Oh and alec read Apples own fucking site it will not be supported mms that is until late August, or are you too fucking stupid to read. Makes me fucking sick I watch a 19 year old man die while we tried to save him and all he wanted to do was protect sorry ass mother fuckers like you. Suicide is an option consider it sorry ass mother fucker
Customer service is very frustrating, especially if you are a business premier customer. Their systems are not integrated at all, and they transfer you from department to department, their notes don’t, their systems are slow, or are not all available at that moment so you have to go through the sorry story again then then end up right back where you started from, and plan on being on hold 30 minutes at least before even starting, then another 30 for them to pull up your account and verify your number but it changed because we ported over from tmobile,……all just for a simple answer in the end. Between my two phones on our account for one month so far, have spent over 10 hours with CSR at ATT, and still have more issues to resolve. I just cant’ do any more today. I just can’t. But they are truly very sorry for any inconvenience and thank you for being a loyal ATT customer. AAAAAACCCCKKKKHHHHHHHH!
I had automatic payments with AT&T and twice asked them to stop, and they claim that I never told them, that they had no record of me asking. Because they automatically deducted it from my checking account, it caused 5 checks to be returned and they would not reimburse me. I spoke to someone over the phone, and she said that she did see that I had cancelled that date and given them a new date, but had not told them soon enough.
I did tell them soon enough, I told them in the time period they told me to! 3 weeks before!
The bank told me that was BS, all they need is two days. When I told them this, they then claimed I did not tell them at all.
They just did it again. I told them I was switching banks and would pay them with a different credit card. They charged it to the closed account anyway, and then charged me extra fees, when I had clearly told them to switch to a different bank card!
They will not reverse their returned fee or the late fees.
I will never do service with them again. I would rather sit in the library for an hour to use their pc than to use their service.
Well, I have wireless internet from at&t for about 30 bucks a month. Its sucks really bad. Whenever the phone rings it disconnected my internet, plus its really slow about 30kbps. I really want to change to better and faster internet. AT&T SUCKS 4 LIFE
I spent $350 to get the Blackberry Bold from ATT. The phone keeps shutting itself off (not a battery issue) so I call ATT. They will only give me a refurb. $350 bucks and in less than 90 days the phone is a piece of crap and I can’t get a NEW phone? Cost-Co has a better return policy than AT&T and I have NEVER spent $350 bucks in Cost-Co. Nor will I ever spend money at an ATT on any of their lame ass phones. I also had problems with the Curve and the Pearl. I haven’t had ONE good phone from these people.
James,
Please get a fucking life and stop responding to these people. If you think that AT&T is so “awesome”,
go to an “AT&T is awesome” forum. This people hate
assholes like you, constantly trying to prove them wrong. They are just venting their anger.
In short, get the fuck off the computer, stop responding to every negative comment, and refrain from
calling us idiots. Because you, sir, are the actual idiot responding randomly on anti-AT&T customers, so you really need to get a life.
Arguing on the internet is like running in the special olympics, even if you win, you’re still retarded
AT&T/ BELLSOUTH IS ONE HICK RUN COMPANY. WHERE ELSE BUT IN GEORGIA CAN YOU FIND A FAT, BEER BELLIED, FACIAL HAIRED, PICK-UP TRUCK DRIVING, BOILED PEANUT POOPING, KRYSTAL BURGER BELCHING INBRED THAT CAN DO THE JOB RIGHT THE FIRST TIME.
YES, YOU GOT IT. THEY REALLY CAN’T. I CALL EVERY HICK IN THE SOUTH, “RETURN TRIP”. THEY STATE THEY CAN DO JOB BUT ALWAYS DO CRAPPY INSTALLATIONS, JOB QUALITY IN THIS COMPANY IS LOWER THAN A GRAPH CHART CAN SHOW.
MY ADVISE IS, NEVER BE KIND TO ANY HICK THAT DOES THIS TYPE OF WORK. STATE WHAT YOU WANT, WHAT YOU HAVE ASKED FOR AND TELL THEM IF THEY CAN NOT DO IT RIGHT TO NOT EVEN BOTHER. IT WILL ALWAYS END UP “COBBED” AS IN CORN COBBED! THESE HICKS ARE USELESS AND I DON’T MIND TELLING THIS TO THEIR FACES EITHER. AT&T HILLBILLIES ARE A DIME A DOZEN.
They blocked 4chan.
at&t is doing a very good job at upgrading their broadband network heck, there are a ton of people here in the Kansas City metro area who are able to get U-Verse broad band now thanks to the installation of a more extensive fiber network, but were unable to get regular dsl before.
Bob,
Last I checked this is the United States. That means while you use your freedom of speech, it entitles us to use ours. So when you belly ache about something you failed to do, there are those of us who will point out whose fault it is.
There are many responses I do not address, those where at&t sounds at fault.
However if by your own actions you made the mistake, and choose to tell others how stupid you are, then accept that some of us will tell you it is your fault.
Accepting responsibility for your actions is part of being a mature adult. Choose to show otherwise and be prepared to be corrected about your mistake. Something your parents failed to teach you.
Freedom of speech you have it by birth some of us fought for you to keep it bob, so whine to someone else about me picking on those who will act immature and not accept that they did cause their own trouble.
Bob have a nice day
i’d like to string that indian prick up by his balls… after leaving me on hold for over an hour he transfers me to another indian who prompltly puts me on hold and disconnects the line.
… ps anybody that wants the gov to handle healthcare this is what you’ll be dealing with.
Assured that the disconnection of my phone service but continuation of DSL would proceed with no problems on Aug 6. On Aug 6, phone was disconnected. DSL service was disconnected. Still no resolution on Aug 10. Spent 15 minutes with various customer service reps over the weekend but the office I needed was closed. Monday, Aug 10, still on hold after 20 minutes. No DSL.
30 minutes on the phone, 5 reps later, not counting the autodrone voice. The order has been sent to the resolution department. It is not known why the order could not be processed on the date promised (Aug 6). The rep noted that there is an internal problem processing the order which is due to no fault of myself and that they value me as a customer. It is unknown when the resolution department will resolve the issue, however a representative will call me back within eight business hours to update me on the status of the unresolved order that was not completed. It is unknown at this point when the order will be completed.
This is the same company that wants me to buy an iphone with only the great service that AT&T can provide.
We had a family wireless plan with at & t. Dad got the iphone, not worth the $300 he spent, and the first bill was supposed to be prorated for 5 days. The first bill came and they charged $160 for 4 days! Called a rep, “it will be taken care of”, never was. The 2nd month, the computer kicked the internet access off of my phone (it was on the first month) and charged $200 for about 15 minutes of me downloading ringtones. Called a rep, “it will be taken care of”, only took off part of it. The 3rd month, our plans had $10 a month on each phone line for unlimited text and mms messages. The bill came for $1,700! Called the rep, “the computer kicked it off of my daughter’s phone and they charged $96 for one text, $53 for another, and so on. It will be fixed”. In the mean time our phone service was suspended by them for not payinr the $1,700. During the 30 day period of argueing back and forth and waiting for them to fix the bill, I called to check on the status. The rep told me yesterday that the changes were taken care of and the bill is now $1,200. WTF!? upon argueing again, she tells me that even though we have no phone service we are still resposible for the $400 monthly bill (which was only supposed to add up to $250 for the 6 lines) because they’re holding the numbers for us. She goes on to say that all phone companies have this policy, WRONG! I got pissed and just cancelled all the phones telling her i am not paying for a service that they keep messing up and I can’t even use due to their errors. She tells me there is a early disconnect fee per line and the final bill is right around $2,000. AT & T is the worst phone company ever. They lie, cheat, and steal your money claiming it’s policy while apologizing the entire time. I AM WARNING EVERYONE ABOUT AT & T, THEY WILL SCREW YOU OUT OF ALOT OF MONEY!!!!
I can’t stand AT&T. I swear they are changing my password without telling me. Literally yesterday, I was able to login just fine. Today, I go to login with the same password and it does not work any longer. What the hell? Then I go through the forgot password routine. It seems that the new passwords I assign to my account are just as transient because every single month I go through the same old bullshit. Thumbs down to them.
ABSOLUTELY THE WORST! I have AT&T phone and internet service only because no one else provides internet in my area. In the 4 months I’ve been their customer, they have not been able to get my order correct. Right off the bat, they screwed up my address and sent my modem to the wrong place (two-week delay); and the same genius who did that evidently keyed my order in as a premium package (so I’m being billed more than I should be). Three calls thus far, and I just opened another bill to discover they STILL haven’t been able to get it right!! So tomorrow we either get things straight or I cancel my account and blacklist AT&T with everyone I know.
Hey James Adams,
Your first post is in August 24th, 2008 at 11:27 am and your most recent post is on August 9th, 2009 at 2:52 pm.
How much does AT&T PR department pay you to sit here and spew your bullshit on this site??
You obviously work for them as you have been posting your bullshit on here for just short of a year. Quit defending this piece of shit company. Yea its true some of your post attack people that are just plain idiots, but you completely disregard the hundreds of legitimate claims as if they never happened, then claim that AT&T is good because you havent had a prob with them. Go fuck yourself.
Secondly, I dont give a fuck if you are a veteran. YOu are still a moron and nothing but a moron. Next time your at the VA office to have a laugh with your buddies or make comments like “I was an IT tech and now I sit at home and collect Pay from the injuries I sustained, in other words you are paying me to do nothing,” just remember your freeriding off of tax payer money, money that i pay towards your sorry ass.
Dont give me the bullshit ‘i was fighting for your freedom’. YOu werent fighting for shit but a god dam lie, as well as fattening Bush and Cheney’s pockets. YOu fought for a war i didnt support, and now im stuck paying for you bitch ass to sit on the couch and defend AT&T. Plus I gaurantee you the whole reason you joined the army in the first place was because either you couldnt get a real job, or were some piece of shit who wanted a free ride through college and never thought he would actually have to go to war. True my rant doesnt change shit, and you still get your check every month, but i could give less of a fuck about you and your bullshit service, and im sure many people feel the same way but will never say it to you guys faces. That is not to say i dont feel bad or sorry for soldiers that have been inured or killed in supposed defense of this country. I do feel bad for them, in the same way i feel bad for retarded kids.
Basically, James Adams, go fuck yourself and get a real life you stupid, lowlife, piece of shit. Fuck you and fuck AT&T.
PS. have fun with this one…im sure youll have plenty to say faget haahhahahahh
Okay, so my family has been with SBC/Cingular for about 4 years now. Everything was fine until AT&T came along. The biggest thing is the internet. I’m paying for 3megs down and 1 meg up, and they are giving me 200kb download and 100kb upload! Every time i call them they i usually get hung up on about 4 times in 2 hours im sitting there. Then they try to make me pay $60 for a tech repair man to come and “fix” our internet, when the next day its still acting up. They make constant mistakes on our bill costing me hours and hours on end with these stupid customer service people. Also, now they are with dish and Apple? FAIL.
I don’t think that John Adams works for AT&T, I don’t think he’s ever worked anywhere because nobody would ever hire anyone this stupid and lazy. John you give veterans, IT techs and just about anything you stand for a bad name. If I served with you and read about how you boast about sitting around on your lazy ass antagonizing people I would come over and kick the shit out of you.
As I stated once before, this site is for people to vent not jerk offs like you. Take the advice many people here have offered you and go fuck yourself. Lock yourself in whatever piss hole you live in and through your computer out the window so you can’t give these people any more grief.
Are you sure your injuries were not self inflicted due to your natural sense of stupidity. Maybe you shot your self or shuved the rifle up your ass.
Have someone read to you and explain what this post says. Maybe draw pictures for you so it can really sink in that shit filled skull of yours.
I wonder if you also post on other sites in favor of abortion, racism, perversion and genocide? Your daddy must be embarrassed your such a moron. Get a more productive hobby like picking your nose or wiping your ass.
wtf omfg rrrrrrr ok att started me off with 2000kb/s hmm but they said we were having “technical difficulties” do to the bandwith witch is bs cause i see the streets box out my window and there the fact that im shure nobody uses it cause i had freind who worked vault do test like 3 people use but they lowerd my speed to 254 kb/s now my comps top download speed is bout 20kb/s is there something i can fuking do to make them raise it back up im paying for fuking 24 people for fastestest speed and i even got there most expensive wifi packadge . plz somone tell me how to rAISE IT !
Sooo…. After reading thru this rather lengthy thread, I’m a bit hazy on one recurring topic: What does serving in the armed forces have to do with poor service from AT&T? Seriously. Does AT&T “suck” because of some of our citizens’ decisions to voluntarily enlist? Or does NOT enlisting make AT&T “suck”? If one is wounded while “serving” the country–enough so that the individual must “sit on their ass getting paid for doing nothing”–is that individual then required to troll thru obscure web sites defending huge corporate entities? Perhaps this vitriolic spewing from the veterans is their meager attempt to defend SOMETHING after they were rendered physically irrelevant in today’s society. Maybe it’s just something that fills their time in between their appointments at the VA and happy hour at the VFW…? Whatever the case, it is clear that after over a year of consistent posting this thread has lost its focus. It is probably time to shut it down. If that does indeed happen, my condolences to the vets who will lose their online hobby and best wishes they find another site to display their idiocy while they wait in the parking lot for the VFW to open.
If you are going to attack me at least learn how to spell?
One attack made me laugh I had to join the Army because I could not get a real job? WTF do you think the military is? It is not play land where you go out to the sand box and pretend. Considering I had a Combat Arms MOS that kept me gone and I stayed in for many years Keep assuming.
I have pointed out that I do not respond to the legitimate complaints because they are just that legitimate.
Here try this on for size. If you have a legitimate complaint it gets over looked why? Because to many BS complaints. Do you think every complaint is read? Get real. For the real problems to be solved the idiots need to stop belly aching about what they did wrong and want AT&T or for that matter any other company to pay for. I chose this site because it has the most idiots who seem to think they deserve as much as the legitimate problems.
No I am no longer with AT&T I have Cricket much better price, does that mean I think AT&T should still keep doing business as normal? NO it means weed out the bull shit so the real problems get solved.
I think pissing off people on here only proves my point, you honestly think I care about you? Get real I care about the little old lady who has a cell phone and does not work, she has a medical issue and cannot call 911 because some moron overwhelmed AT&T with letters about their own mistakes and wants AT&T to pay for them.
Yes I go to VFW meetings and yes I know an old nurse from WWII who had something like that she is alive because her CNA showed up. Do you think the whining little kids on here care about that? No they care about themselves screw the elderly or legitimate problems.
You may hate me and I truly care less but I will weed out the losers so the real problems get solved, Can you grasp that concept, and now you know my reasons for being here
So if your head gets stuck up your ass cause you think it all matters go unf**K your self.
Yeah and as for real jobs, tell me what a real job is? I guess Police officers are not doing a real job cause they may never have to use their weapons? Maybe my kids will tell you how real my job was so never assume you know squat.
Thank you, James Adams, for making my point. Your unintelligible discombobulated diatribe runs willy-nilly all over the place but yet not even ONCE does it address the single reason this thread exists: “Why AT&T Sucks”. You seem to have plenty of serious personal issues (what constitutes a real job, the VFW, what defines a “real” complaint or problem, the greatness of the armed services, stupid people, etc. etc. etc.), and I am positive that literally thousands of appropriate forums exist to discuss all of them and more ad-nauseum with other like minded individuals. Sadly, that is not here. Your life (at least the one you have portrayed on this thread) seems like a slow motion train wreck and you are CLEARLY in need of a hobby or two. Perhaps your aforementioned children could come by and get you out of the house for a bit?
Again, perhaps it is time to shut this thread down. It has been going for over a year and has totally lost its focus. It is no longer about “WhyAT&T Sucks” but has turned into irrelevant anonymous personal attacks. Seriously people. Move on…
Mike,
Do you really think what you say to me bothers me? Come on now you have to know idiots do not phase me and the more you address me the more I know I am getting to you. I love when idiots try to sound smart. I have no confusion about real jobs, nor do I have any confusion about this site.
You failed the very basic test you let me taunt you and it shows, and all the words you type will never undo the fact that I am under your skin. Guess what I own you! LOL
Ummm…James Adams…? It’s actually “faze” and not “phase”. I’m just sayin’…
Oct. 2003: At the time, it was BellSouth. I was ASSURED high speed internet would be available at my new address in Mississippi, once I moved there from Louisiana. Moved, no high speed internet.
SIX YEARS LATER, guess what? STILL NO HIGH SPEED INTERNET. I can literally drive less than two miles from here and watch a subcontractor burying what appears to be new AT&T cable. Hours and hours of phone calls to the “new” AT&T and NObody can confirm what it is or when it may be available.
If some middle eastern terrorist would have told me they were going to fly airplanes into the twin towers, I would have told them to consider AT&T corporate headquarters, instead. If so, most Americans would have CHEERED for them.
actually who is james?
Here’s a little something that ATT doesn’t want you to know. By law they have to offer/provide this but are NOT required by law to advertise it… Call up and ask for “Naked DSL”. If the operator doesn’t know what you are talking about, ask for a supervisor. If they still deny it, claim you will contact an attorney about it and they will be like “Oh… yah, Naked DSL, we have that.”
Naked DSL is pure DSL service at a lower cost without the need for phone service. This way you can pay bottom dollar for DSL and use an internet phone company like Vonage or Skype. Just keep a cell phone handy in case of power outages. Online phone services are more reliable, cheaper, less expensive and… oh yah… NOT ATT!
They put a redirect on my fast access connection to say that my password in the modem doesn’t match what’s at AT&T. Actually I find out that no password is listed with ATT.
Great, so I must download this At&t spyware to reset my modem password. So I go through all the bullshit. In the end it asks me to confirm my old password, which it already doesn’t know or I wouldn’t be in this fucked up situation. So it errors out and tells me to call FastAccess.
In the meantime I get on a work system and connect to a world of bellsouth att&t shit. Web page after web page of hell. I use my original username and password that was stored in the modem in what they call U-verse and it recognizes me. Go figure. So great I reset my password and it tells me to go home and reset it in the modem. I click on instructions for resetting it in the modem (which I already know how) and I’m directed to a AT&T page to buy more shit. No actual instructions. So at this point I’m still laughing.
Now I receive an email from At&t asking me to confirm my email address that I gave when I reset the password. So I do. Incredibly the link goes to their powered by Yahoo page and asks me to complete the page by giving more info. Blah blah blah.
Now I’m logged into the U-Verse crap and want to see a link telling me what the hell is going on. Nope, just more links to buy more shit.
So I call At&t fast access. Wait 15 minutes. A person comes on and tells me that they aren’t the fast access dept, they’ll have to transfer. Finally talk to fast access and they tell me to reset my password in the modem. Ok, I’ll do that.
Since I’m not at home and won’t be for some time, I’m curious about my bill and want to see what I’m paying for, via the online login. Find out that that’s a whole other computer system with different usernames and passwords. Call At&t billing to get a username and password. They walk me through registering, then we hit a roadblock. The system gives three options to receive the new login info for billing. Either via phone, email or US Mail. This issue I see is that they have a email account that bellsouth/At&t changed years ago. They don’t have my current email account that’s loaded into the fast access side. So I ask why the hell aren’t the two systems connected to one another. Who knows? now I’m told I have to go home and get on the internet, submit the reset crap again and wait for a call from At&t.
So, that is why I believe At&t sucks and why they will eventually be broken up again into baby Bells. Though this time it won’t be because of a monopoly it will be because they are too big and they suck. The consumers will bring them down.
I had a perfectly working Bellsouth DSL connection. When I moved to another state and asked for a fixed IP address ATT (who add bought bellsouth in between) told me I had to migrate my connection to their network. After this was done over the phone (the tech actually ‘broke’ my connection for 24h because he did not listen to me), I lost the use of the port 25! This port is used by any email client software. I cannot use my Thunderbird or Outlook anymore. It was a mandatory downgrade! No more port 25. “if you need it, you can upgrade to business DSL” they told me.
This is just dishonest!
I am telling all my friends and siblings to avoid them. Do the same!
Have had at&t high speed internet for the past two years. My ultra high speed internet keeps disconnecting. How can at&t get away with murder. I feel frustrated with this. The only way that i can get on the internet is early in the monring or late,late a night. During the day is just horrible. out of 100% it works about 20% or less. Why does att takes so many customers knowing that it will not be able to provide good service. I call them almost once a month. I stopped arguing with them. At this point my health is more important. I will be writing to my congressman regarding this.
Cheap Web Design - what you are reffering to is called a “Dry Loop”. it is DSL service without phone service. And if you have a cell phone and no need for a home phone call ATT and have your DSL converted to a “Dry Loop” and save yourself some cash.
AT&T is the biggest rip-off company in the world. I had AT&T a few years ago at my home with DSL and also a cell. I switched the cell to Cingular,then AT&T was Cingular. Both companies(same company) decided it was ok to bill me for the same month. I tried and tried to talk to numerous people including supervisors, writing letters, e-mails, etc. to no avail. Instead of them writing, calling, e-mailing me in return, those bastards put me in collections! I paid the second bill for the same month because I have excellent credit and this royally pissed me off. So, I lost. Some time later, a class-action suit was filed against them because they did this to thousands of people. I received a f…ing 60 minute long distance card as a settlement! Are you kidding me?
I obviously cancelled my home phone and DSL. While doing so, I was offered a cheaper rate if I would stay with them. Unbelievable, they could have been giving me a cheaper price all these years? So, I cancelled and advised everyone I know to call and cancel and if they didn’t want to cancel, they would at least be given a cheaper price and save themselves some money.
AT&T offers “no charge for a phone line” if you sign up for their slow DSL service. We live in an area where AT&T has a monopoly on service; you have two choices: AT&T dial-up, or AT&T DSL. They have been making us pay for a phone line ($22.00 with all of the taxes) per month, just to get DSL - even though we have no phone. Recently they were (and still are) offering the “no extra charge for a phone line just to get DSL”. When I called to inquire about the offer, AT&T states that “the offer is not available in my area”. Could it possibly be because they have a monopoly in this area and that they only offer the “no phone line charge” to people where there is competition? I hate them with a passion and would both encourage and appreciate any ideas on how to cost them money. Thanks
at&t is a shameless company; I know this because I am employed by them. A good example to start with is the slogan “free installation” a great idea until you find out its going to cost you 55 to75$ per line for me to run a coax or cat5 at your house for anything over 3 tv’s, 55$ to provide and install a wireless adaptor to your pc or laptop, 55 $ for a trip charge even if it is our equipment is at fault, and with over a dozen more examples I wont boar you with I’ll move on. I am observed in every manner from my vehicles gps system measuring speed traveled, distance, location, and idle time which if they do not meet the company’s location, speed or time standards I can be disciplined. I’m rated on efficiency based on jobs and that I must meet a minimum of 95% or I can be disciplined. I am judged on repeats, if your dog chews through your cable within 10 days of seeing me and you call in to have it fixed it goes towards the 10% I am allowed a month I can be disciplined. Some would ask why I work this job for 13 dollars an hour with some benefits such as the health care that’s going by the way side because how could a company that made nearly 13 billion-with-a-b dollars last year could afford decent coverage? My response would be the hope of a carrier with the famed southwestern bell, the company that takes care of its people. Not a company that used 80 million to cover its top brass’s income tax bill, so after over a year of wondering why I go to work every morning, it is evident that at&t will just be another slot on my resume however for people like you, our frustration is your gain! If you have ever had an at&t service installed and had any lines ran, pc’s or laptops converted to wireless or home-plugged, walls fished, phone lines repaired or added, surround sound systems set up, received extra remotes, chewed up drops or lines replaced, wall jacks added, or just had the input on your tv changed and you weren’t smacked with some plethora of charges its because we hooked you up! So as I said, at&t is a SHAMELESS company but were people too, so please the next time you want to yell, kick or scream at me, or my brother/sister technicians please be aware that were there because of the company not for the company.
ATT has the worst cellphone reception in the world!
I can never get a signal inside of a building.
And sometimes, I can’t get a signal outside either!
Not to mention that they drop calls all the time.
How seriously useless are they????!!!!
I only switched to ATT so that i could get the iPhone but i should have stayed with Verizon!
They are at it again. It seems they always want to add a new service to my home phone and I don’t find out till I get the bill. When I call to have it removed and complain they say “You should see that come off your bill in the next couple billing cycles.” Some day I’m just gonna say “disconnect the stupid thing.”
Oh yeah, now they want to charge data package charges to anyone with a PDA or smartphone. That means my cell bill just went up $60 a month for a service that my wife and I dont even use because we dont have 3G in this small town. Wish I could switch, but AT&T is the only cell and land line provider in town. It’s either them or the post office. We’re screwed!!!!!!!!!
add your name to the petition
http://www.petitionspot.com/petitions/attservicesucks/
Get cable modem and magic jack . ATT is now out of your life.
Peace
If you have ever had to deal with their customer service you will know why there are sites like this.
It amazes me how people can complain about the cost of services and ask for handouts in the same breath. It would be a conservative estimate that one out of every five calls to a customer service center consists of a “lifetime value” AT&T customer crying about some new phone they want but do not want to pay for. Then when activation fees are explained to them, they cry about the fact that other companies have “no activation fees.” Right. Because with those other carriers, all the people involved in the process of manufacturing the parts for, building, and maintaining cell phone towers simply work for free. Surely other carriers aren’t putting the cost for that labor somewhere else in the bill!
Many AT&T customers know that if they cry loud enough and to the right people they will get something for free, be it credit or merchandise. Unfortunately, what is free for them is what somebody else has to pay for. I’ll save you the wait time of having to call in and have someone explain this to you: All the little handouts you’ve been begging for is what has been driving up the cost of your service, idiots!
I wonder why nobody ever asks for handouts at Wal-Mart. Think about it, a family of four who regularly buys groceries at Wal-Mart probably pays that company several hundred dollars a month. Imagine someone who has been paying that much money for six years walking up to the manager and saying, “You know, I’ve been a loyal customer for a long time, so I feel entitled to a 50″ flat-screen TV from your electronics department, and I don’t expect to pay a cent for it!”
I’ve just quit that damn internet today because they charge me for an internet usage. I called Roadrunner real quick. Liar Liar Liar
After 2 year contract I canceled my service but they wouldn’t let me because I went past the monthly bill so I pay that extra month before I finally can cancel the service. They said the wireless connection is good for 1 month since I payed for it but no they terminated it 5 days earlier. What a freaking liar AND greedy motherfu(ker. Why? because 1st) when I tried to cancel they said I went pass the billing cycle and now they terminated it 5 days earlier. But it’s all good because I was hoping to be done with it. That’s it right? WRONG.
They fu(king charge me again on the 2nd month after 2 yr. contract so I call their Customer Service and tried to resolve the issue and they agree with me that they made a mistake. That’s it right? WRONG.
Somehow my iphone got an AT&T signal back again like what the fu(k is going on??? I’m calling them again tomorrow to resolve this non-stop bull$hit. I’ll be right back!!!!!!!!!
I’ve worked for AT&T and other major communication companies. All of you people are actually a VERY VERY small percentage compared to very satisfied customers. Amazing AT&T has won JD power and associates for a few years now. Both companies I worked for have fuck ups. It’s called computers and programs they mess up not the person operating it! And most of the time customers don’t understand the process bc they don’t work there. Believe or not you screw up your own accounts by getting ahead of yourself….like the classic pissed off customer moving their number from one company to another, they call us and say disconnect my phone so we do, then on your date of install you call us pissed we didn’t release your number bc YOU disconnected it when the new provider has to do that. This happened at both companies I worked for. As far as wireless, pay insurance then if it breaks your not screwed …… I mean come on when
you buy electronics at the store and over a year later it breaks do they give you a new one, NO!!!!! But I bet they do if you got a warranty. And what’s next prorated charges. Your first bill will ALWAYS be higher than normal…..and anytime you add a service in the middle of your billing cycle….next bill will be higher than normal, look at the freakin dates on your bill people. And I don’t care if you’ve paid your phone bill on time for 20 years,…..when u apply for uverse we check your credit report not your phone bill. We are not setting up service if you had bad credit. You could have had perfect credit when you got your phone on ten years ago, things change……and the people your screaming at on the phone are humans, someones grandmother, mother, son, daughter…..what’s great is we make more $$$ than most of you unless your a doctor or lawyer so don’t think we are just a bunch of morons that get paid crap! A lot of people apply and 1 out of every 1,000 applications get an interview….come to work for us for a day and you will see why we are paid so well…. And youll realize how ignorant the consumer can be, it’s like they have no common sense.
i heard that they are trying to get a new law so that they can cut you off the internet if you say bad things about them! and do not forget that Alexander Bell stole the phone! this company has been a cimminal since day one
You people make me sick! Until you step on a bomb and get crippled like me, you are not allowed to complain about the service you get from ATT! I get good service from them, I’m a veteran, I went to a war nobody told me to go to, and I now sit on my ass all day collecting welfare and surfing the internet! It’s obvious that I know a lot more than ANY of you, about the service YOU get from ATT! Now I suggest you get off your ass and go work cause my welfare checks are not increasing very much! OFF YOUR ASS I SAY!
ATT worst cy ever, true, of course.
there only concern is there bottom line at ANY cost.
it is a shame that not everyone understands how terrible they are, there are so many other possibilities than giving your dollars away to such thieves.
Nick
Signed up for a one year contract with AT&T and they changed it to a 2 year contract. I had to produce the original bill to prove I was the one who was right. They are even trying to charge me an early cancellation fee now. Complete crooks.
James (Asshole) Adams
You are a connoisseur of ignorant statements, you stupid piece of shit idiot
i cancelled my ATT/IPHONE contract 2 months ago ( within the 30 day) limit due to poor cell service
I’ve been waiting for them to send me a proper final bill for I can pay off an be done with them.. Well today at 8 am i get a called from a credit service looking for ATT money..I told him once they send me a correct final bill I will pay off ( as i need the bill to expense to my company)
the credit rep on the phone then decided to call me a looser ( actually he called me a loser many times)??? WTF AT&T…
Let me make this very.. I WILL PAY THIS BILL AND I WILL NEVER AGAIN PURCHASE ANY PRODUCT OR SERVICE FROM ATT…
“All of our service representatives are busy helping other customers. Please continue to hold” My call was first picked up after being on hold for 20 minutes. After finding out that I wanted to close an account, she says, “I’ll have to transfer you to a senior account representative so you can get the best service you deserve”. Yeah right. After being transferred, the automated system tells you there may be a 10 minute wait. 40 minutes later, someone mercifully answers the phone. He states they were receiving an unusually heavy call volume and working as fast as they can. Maybe ATT should look into addressing this problem? Nah. Having customers waste an hour of their time isn’t a big deal. Just wanted to share my wonderful experience with others.
just got off the phone with att and I’m the most aggitated custumer. I have problems with my palm centro and called att to get it fixed. worked with them for 4 hours to get it fixed. they said it was a problem with palm, so I called palm. they did a few checks on the phone and said its a problem with att application. called att again to get the issue resolved so I spend another 4 hours on the phone to fix it. they couldn’t. I was transferred to warranty departmentand they told me my phone was refurbished so its out of warranty. I didn’t no I bought a refurbished phone. I payed new price. now I’m screwed. ATT SUCKS
AT&T Cell service SUCKS!!!! The worst service… even worse than Sprint!!! I’ll be changing to Verison as soon as the 4G comes out
[…] I called AT&T this morning to inquire why my IPhone wasn’t working, I didn’t really expect it would […]
By far the most difficult service I have ever dealt with for a cell phone. I went into an ATT store 2 months to get a new iphone (right there I should’ve just spent the extra $400 to keep my verizon service). They didn’t have any in stock (which makes total sense taking time out of my day to go to a store instead of going online, seriously, who buys iphones anymore?). They said I had to start an account just to order the iphone. So we spend probably 40 minutes to set up the account and order the phone. Why it takes 40 minutes I have no idea, no other service took even half that long.
Two days later I get an email to pick up my phone. I go back to the store, and tell them I’m here to get my phone. They say I have to open an account to get an iphone. I told them I already opened one and showed them the paperwork they gave me last time. So they go back, get the phone, set it on the counter, type a few things into the computer….”Sorry, we can’t open an account for you”. What? I already opened one two days ago! They couldn’t give me ANY information as to why and said I would have to come back in 60 days to try again. I had to get a refund for the phone (never even held the box), and leave so I could call the support line. I should have quit while I was ahead.
I call the ATT support line and they say there is no reason whatsoever to deny me service. So I go back to the store (3rd time), and go over the whole ordeal again. So then they open an account for me (took an hour this time) and got me my phone. I finally leave with a working phone.
A week ago I got an email with a collection notice saying I owed $300 in unpaid bills. Meanwhile my online account said my balance was paid in full. I looked at the account number on the collection notice and it wasn’t the same as my account. I call the support line and they tell me that a second account was opened under my name on the same day as the one for my phone. After spending 30 minutes on the phone I find out the store opened an account when they said they couldn’t, and didn’t close it. So it just got charged over and over and I had no idea it existed. The support line couldn’t null the balance and close the account, they told me I had to go back to that store (which is a corporate ATT store by the way). I go in, and have to explain everything over again. 45 minutes later they tell me the balance is nulled and the account closed. Oops, sorry, have a nice day. Finally, I can go home.
Today I get another collection notice, and another account number. So I call the support line again. Yes there was another account opened on the same day as the other two. The first support rep apparently didn’t feel it necessary to tell me there were other accounts open. Spent nearly an hour on the phone to get the collection notice suspended and balance nulled. Also found out that the first fraudulent account was nulled, but never closed…again. So I had them (hopefully) close that one again. After all that was done I asked to make absolutely sure that there were no other accounts open. Which turns out there was. Again, I’m calling twice about several accounts open for 1 phone, and I have to ask about each account individually and only if I find out about it through collection notices.
Four, FOUR (4) ACCOUNTS WERE OPENED FOR MY ONE (1) PHONE! I’ll never know if it was negligence or just sheer stupidity. I’ve caught up on my disaster for now. I’m sure I’m going to be searching over and over for new collection notices for other accounts they didn’t tell me about this time. And watch my credit score like a hawk. I can’t believe I have another 22 months of this s*** to worry about until my contract is up and I can go back to verizon.
If you want an iphone, it’s great, I love the phone. But really I would say it’s worth the extra $400 or so to get one without a service and stick to a less F***ed up service.
Seriously, all of you guys just take this douchbags insults like this? Just because he was in the war (If he actually even was, and didn’t wash out in basic training, if he ever joined at all), you all think he should just get a pass? So, what put you in your wheelchair douchbag? I am thinking one of two things. 1) You actually were in the war and your fellow soldiers shot you in the back (friendly fire) because you like to insult them as well. 2) You never went to war and you threw your back out permenantly getting a little too excited riding the backside of your boyfriend.
If you were a soldier (Why’d you join the army anyway? Couldn’t handle being a Marine, like us REAL MEN?), I’m glad your ass got hurt, because we don’t need douchbags like you fighting beside us over there, we’d rather you just stay at home with the rest of the women.
To every person who has been ripped off by AT & T, let’s orginize a class action law suit here.
I can verifiably show where the company extended my contract without my permission. And now want a $100. dollar early termination fee.
They also add in close to 5o dollars of undisclosed fees after you sign up. It’s blatant fraud.
AT&T absolutely stinks. I travel the entire country and reception stinks everywhere. My company of 50,000+ employees switch to AT&T and we are preparing to switch back to Verizon. It is the running joke in our organization. “AT&T…more bars in more places….except the places you are” There a huge AT&T billboard in Jersey City, NJ. Go figure…..as soon as you are near that billboard you have no signal. They should change their name to dropped call or failed call. Stay away from AT&T. It is a shame that Apple is associated with this bogus cell carrier.
My company has been dealing with SBC(DBA ATT) since we do not have a choice for local phone service. They have been cramming us for years. Most states are stopping their stealing, however my state Texas seems to have been major paid off by their lobbyist. The att partner, usually a sleaze ball Vegas operation cold calls retail stores in the evening and gets some high school age employee’s name and signs the poor business up for a new website for only $49.95 for the next 20 years. The girl never authorizes anything but is tricked into giving the business name. I think att splits the take with the Vegas partner. Att hides the charge on the backside of the bill hoping the business wont see it. If the customer ever notices the charge they very nicely credit the charge as they want it kept quiet.The Texas PUC says att is allowed to keep ripping Texas customers off since the lawmakers in Austin OKed it. This has got to be on of the biggest rip offs in history. Would some lawyer looking for a gold mine please get the class action suit started. I bet the Texas lawmakers have several freezers to keep all that cash in.
I had at&t once too (when they were still Cingular). Cingular was great. But then, at&t took full control, merged everything under their name, and then, the shit began to roll out. First, they charged me for text messages when my bill clearly stated that I had unlimited texting. They said that I did not read the fine print. There is fine print for unlimited texting!? After several hours, I got the extra charges removed only to have them reappear the next billing cycle. This time I called and they said “We show you have had unlimited texting for over a year.” I said “Ya, then why am I getting charged for text messaging?” Her answer: “I don’t know. Let me put you on hold and see if this is a legitimate charge.” I couldn’t believe it. Here she is admitting that I have unlimited texting then and then telling me that a per-text charge needs to be researched for legitimacy.
Then suddenly, my service stopped working at my home. When I called, they said they had sold off towers in my area that were shared or in need of upgrade. Then they said “We are sorry, but at&t can not guarantee service inside of buildings”. WTF!? That means my wireless internet card was useless! So, I tried to get my money back on it. Instead, I had a $287 ETF because they claimed I moved out of their coverage area before the end of the contract. I moved out of the coverage area? No, their coverage area moved out on me. Why the fuck did I have to pay for their move?
Because of this, I canceled my voice line (which was not locked into a contract at the time). When she said “why” I said “because I can not use the service at my house when I need.” She said “OK, I can cancel you, but a ETF will be applied to your account.” Holy shit! What the fuck for? I wasn’t in a contract!!!
This company sucks! Stay away from them!
Well..
I am paying $340 to atnt for my phones and internet and cable yadah yadah yadah..
I moved to a new home and rented my old house. At my old house i had wifi, and decent connectivity to the internet, anda bar of service… which sucks… a lot. but w\e i couldn’t afford the change to another carrier but i will soon..
So i get to my new home and i want atnt to get me fast access dsl and wifi connectivity. The guy who came to my house to install this said ( premium package ) actually gave me the crappiest service possible. Dial Up. Yes Dial up. So i was kind of pissed off at this. I called a representative right away and they told me that my house and my neighborhood is not wired for wifi OR DSL.
How the hell is that possible? I am paying $340 a month for Dial up?
um.. FUCK YOU.Not only that but i now can not use my laptop ( that has all my work ) because i do not have wifi and dial-up does not work on it! great! since i can not afford a new computer i am stuck using an old ass dell desktop. Not only do i have dialup but now i am using an ancient computer to do my work. Thanks a fucking lot.
Another thing, no service and dropped calls are all great things that i have come to expect from such a garbage provider.
So not only am i stuck with this provider but i can not enjoy high speed internet because my house is not ‘wired’ for it?
Is that not your job atnt?
Oh wait i almost forgot.
When they installed the dial-up i went to check it out as i was not here in the morning when they installed it. And i am familiar with dial-up i put my password etc.. and WOW no internet connection!!
Called atnt. They said someone made a mistake and something happened. No shit..
About 5 days later (great timing guys), someone else came and ‘fixed it’ how did they fix it.. they ran a second cable (twice as long) and left it outside my yard so they can burry it later. It has now been a month and a half and they have not burried that cable. Not to mention that they charged me for that week that i did not have service.
This company is a joke. Get your act together, provide better service, comply with what the customer wants, get my internet to work how i want it! HINT HINT HINT** and maybe you won’t be the lowest ranking provider in the US.
I received a phone call from at&t that I had an outstanding balance of $8.00 on my cell phone.My reply was since I have been an at&t or SBC customer for over 30 years I doubt they would turn off my service for $8.00 but they did on Thanksgiving.I made a online payment of $10.00 to get my cell service reinstated.When I called customer service about why my cell wasn’t activated she pretty much laughed at me and said why I would expect to get my cell reactivated for a $10.00 payment.I talked to a representative to ask what it would take to definitely get my cell to work again she said I would have to pay $85.00 and my cell phone phone would be reactivated.Went to an at&t store and paid the $85.00 and then was told I need to pay a $500.00 deposit to reactivate my phone.When I called customer service they actually told me who ever the representative was that told me $85.00 would reactivate my cell was lying.how can you trust a company that openly admits one of their representatives lied.
James Adams don’t they have wheelchair basketball or other activities you could be doing besides being on a site you don’t belong. It is so obvious you are an at&t spy that it just shows to what lengths they will go to defend their unjust policies. You don’t fool me and the wheelchair bit doesn’t fool me a bit.What was it just by accident you stubbled on this site?
[…] problem was THEIR fault. gah.. just had to vent! If you want more reasons to hate them click here. The Game has Changed OneRepublic… good […]
ATT SUCKSSS!!! DO NOT GET SERVICE WITH THEM, I HAVE PERSONALLY BEEN SCREWED OVER BY THEM FOR SO LONG. ITS TRUE THEY LIEEEE ABOUT EVERYTHING AND CHARGE YOU FOR EVERYTHING
[…] their bottom line has to be helped by the constant barrage of gaudy (orange!) full page ads that AT&T is running. Seems like there have two or three in the front section every day since the beginning […]
i agree, they are liars!!!!
I have had ATT phone service for a long while now.. and I stay with them because of rollover, I believe you should get to keep the minutes you pay for.. however.. we started getting 300 dollar bills for a few months and I called and they were charging us for Mymediaclub and all kinds of crap I never asked for.. Bill is back to normal now.. but CHECK YOUR BILL!
AT&T sucks really bad!!!! We have Internet access with them at the store I work at and they are so desperate to make an extra buck they hire independent contractors for these sales calls and there is no way to stop the. They try to mislead the consumer into accepting bogus upgrades. They primarily use peolpe from India (of course) to do this dirty work! I also own an iphone with them and I also regret they are the only ones selling them (even though I can also tell you Verizon Wireless sucks even more than AT and T)… One thing I tell you, I will do some further research and AT$T will soon be out of the list of garbage companies I spend my money with… it I’ll be my sweet way of showing them the middle finger!!!
i work for at&t, and I HATE THEM!!!!!you guys should all quit any contracts with them, they dont give a sh*t about the customer. I dont deal with the cellular side, but the voice side, in repair, not only do we have horror stories about missed commitments, being No Access’d, (techs saying customer isnt home), but i also know people in the billing side, and they are trained to do nothing but make money…I started with the company 10 years ago, when it was Pacific Bell, then SBC, now at&T…the way at&t operates is ridiculous, they are cutting jobs left and right. They hire these freakin dumb idiot people in India who have no idea what they are doing. As far as “customer service” department, they hire people to make money, and not give real customer service, they take advantage of older people or people with disabilities and put words into their mouths to order and add services without them knowing. Its not the rep’s fault, its how the company is training these people. They also have different departments pinned against each other. They used to give ” team awards” , based on results and numbers. So basically, every department is back stabbing each other to make numbers, insted of being one company and caring about the customer. But this year, with the new contract, they did away with team awards, so now we are just fighting each other for no reason..It is so lame. The company has and is running it into the ground, the morale is crap, everyone hates their job, people are constantly giving poor service just because we dont care anymore. The company has made us this way. Back in the day, we used to actually care, pac bell was a good company, customers loved us, employees loved working for them, i was one of them. But now, noone can handle it, they want more and more from us, but yet they take from us. So I highly suggest anyone that reads this, boycott at&t. The only reason why i still work there is cuz i have a family to support. And i have to do what i gotta do to put food on the table and clothes on my kids backs. I really do wish i cared about my job, but i just dont anymore…and its not my fault…
by the way, i too pay for an internet speed that i am not getting….but to me, i’d rather pay the money, than deal with calling into customer service and having them ” accidentaly” adding on some sort of plan or calling feature, my company is a joke…
AT&T can suck on my fucking cock! They are the most evil fucked up corporation in this universe. Do not waste your time or money on these fucking bastards. I could go into details and explain why they pissed me off so fucking but it really does not matter because you would be just as pissed off as me. So I’ll finish up by just saying this. AT&T is a bunch of cock sucking mother fucking cum dumpsters that need kicked in the jag off, punched in the mother fucker, and elbowed in cock suckers! I’ll see you in hell AT&T bastards!
verizon beats atnts crap
your right no one
verizon is the best
oh and by the way go to verizon.com they
are way better than at&t
hey im stupid nikkynixx
I read a lot of these posts (as i am going with either AT&T or Verizon this spring) and i just have to say, whoever “James Adams” is, you’re a douche bag. Good people die overseas everyday, and you live. Go figure.
no one cares stupid danny i am going with atnt
[…] So just needed to get this out of my system. AT&T SUCKS, I know everyone knows this but it’s bad, really bad! They have taken almost 2 weeks on correcting my paperwork so I can upgrade to the 3Gs, this paperwork problem was THEIR fault. gah.. just had to vent! If you want more reasons to hate them click here. […]
at&t will rob you! Do not give them your credit card number or your debit card number.
They took money out of my account three times in Dec.2009 and 2 of those times were not authorized! Now it could take 3 weeks after my bank writes them a letter to get the money back. Not only that….their employees will lie to you to get you off the phone. The employees who lie, do not make records of their conversation.
I’m contacting the Consumer Protection Service to report their taking money out of my bank account!
D
i had at&t a few years ago couldnt get coverage anywhere not even my house
Bought cell phone package service for me and my daughter. Everytime I really need it the service is out or unavailable. They absolutely STINK!! I will never renew my contract. On exactly midnight of new years I wanted to send a happy new year message to a special person and low and behold the service was out. I was stuck in a ditch earlier that day and low and behold the service was out. AT&T SUCKS!!!!!!!!!
locks…
Great post!…
So we all know ATT sucks - yet no one attacks - who is great on here at social media. Time to apply pressure on ATT and Apple to deal with this. ATT is worse than an socialist government.
We need a serious Facebook account (just for fun, for sure) that ATT is arrogant and we need to begin a boycott - how could Apple with awesome service tie together with ATT the worse service?
Lets tell Steve Jobs our story.
AT&T REALLY DOES SUCK. I HAVE THEIR INTERNET AND OMG, IT CUTS OFF EVERY 5 MINUTES!
i so agree with the person titled ‘me’ i work for att also. it is so nice taking home over $4000 a month plus incentives, cheap $40/mo great insurance for health, dental, and vision for the family. it is such a small percentage that calls in pissed off and u are soooo right, half the time it is the upset customer that doesnt have enough sense to read a bill, understand prorated charges, or have good credit. i believe over half the time they were aware of the charges they call n acting stupid about just because they want to be crybaby and not to want to have to pay it. Roadrunner…someone mentioned….how stupid is that.never even heard of such a company….must not be as good as att….surely isnt in west tx…but att…ALMOST everywhere…..most of the people on here complaining….att dont need u anyway, we are glsd to let the crybaby companies have u
I hat Cingular(AT&T). A few years back my cell phone service completely stopped working and they would not fix it. I wanted out of the contract b/c of this refusal. After hours and hours of arguing over the phone they literaly said to me, “In order for you not to have to pay the early cancellation fee, you need to provide your deployment to IRAQ or your DEATH CERTIFICATE!!” Yes that is right and completely true. They are the worst company I have ever dealt with in my life. I bad mouth them at every chance I get. Run and run far from them.
hello dan your stupid and reply you idiot
James Adams…
How many people are you going to call out, who aren’t even replying to your posts buddy? I really do hope you’re getting paid for all the defending you’re doing for AT&T. But your life must be pretty sad. You got your ass kicked while serving and now, you take out your rage on a comment section in an Internet article. Go out and get some fresh air. Do some soul searching. Better yet, just shut your mouth. You’re probably disabled and I’m sure 90% of the posters here could cream your pathetic ass if you ever met them outside. You’re sad. Go get laid. Stop replying.
Lo James you’re sooooo tough. Oooo, whatcha gonna do? Run people over with your wheel-chair? Lmao! Look old man, be grateful you still have your life (and your fingers) to enjoy. Take this as an opportunity to nice rather than calling people out despite what you think. Some people are not as fortunate as you and have not enjoyed AT&T’s services. End of story. If you like AT&T, good for you, but you’re in the wrong forum. Maybe you should look for the “8 reasons I ride AT&T’s dick” forum mate. You’re not in war anymore. Give up fighting for crying out loud and spend some time with your family. Hell, did you ever think maybe you could be having a great time with you daughter instead if you weren’t such a dick? Sheesh, look at all your replies. I KNOW you got nothing better to do but hey, you’re pathetic. People come here ONE time to vent and you spend maybe a weekend fighting them off (and they don’t even care mind you). Fuck off soldier! And that’s an order!
Prolly took too much bullets to the head. I didn’t know the army took such pathetic rednecks.
AT&T = Absolutely Terrible Telecom. They are a disgrace. But, they are owned by Washington DC. America - you DO have better choices. Say goodbye to AT&T. Go with the 4G!
Spent the entire day trying to get my AT&T modem to work. AT&T landline was filled with static and my AT&T wireless service has always dropped calls in my neighborhood so I went to the AT&T store. The guys gives me a phone number to call. Unbelievable. Hooking up DSL and landline service with Timer Warner Cable next week. Just need another wireless company for the iPhone then I will be free of these clowns.
Just so you know I work for AT&T as a customer service rep. I hate them and everything they stand for. P.s Im canadian…they out source hardcore which you may have noticed when you need to speak to tech support and you get someone you cant understand because the entire department is based in India. They could NOT CARE LESS about their customers. Which Im sure you know because people tell me about it all day long while they are yelling at me. Which I dont blame them for because it’s insanity. I pretty much tell the customers I feel their pain and so on which is soooooo gunna get me fired which at this point is quite alright because I dont like having to clean up their effin mess all the time. The job sucks, the company sucks and definatly GO ELSEWHERE IF YOU CAN!!! SERIOUSLY!!
i had a 12 month contract with at&t and it expired in august 2009. i went with aother company to save money. at&t sent me a bill 2 months later for 900.00. they said they automatically renewd my contract without my knowledge and charged me all that money for not cancelling the original contract 6 months in advance. HOW IS THIS EVEN POSSIBLE?
I did not pay my bill for a few months due to financial difficulties, ATT disconnected my phone on Jan 12th which happens to be the last day of my dec-jan billing cycle.
I called to cancel my service because I am being thrown out of my place, financial difficulty. As soon as I call ATT, the call goes to billing, they take my money. Then I wait 30 mins to talk to someone to cancel my service.
I have been a ATT customer from 1989, loyal customer. I have not had many chances to talk to someone in billing and/or in account closing department.
They are rude, might be RUDE is better. They do not care about how long you have been a customer.
The lady on the phone refused to believe me when I said that my service was cancelled my ATT on Jan 12, no incoming calls or outgoing calls were possible except to 800 number and 911 service. The only thing they could not cancel.
Sadly I have been a shareholder since the early 90s, ATT, you suck. I will rather use skype than use you.
Called on Sat 1/16/2010 trying to get their DSL service, was told unavailable to me but yet on Tuesday 1/19/2010 received letter asking me to join the DSL. If you can’t provide the service don’t market it. THEY SUCK BIG TIME!!!!!!!!!!!!!!!!!!!!!
CHECK YOUR BILLS, everyone! We had less than a one-month experience with ATT and there were numerous, numerous billing errors! Even after you hang up with customer service, there will be other errors that pop up!
Check your monthly billing dates…Are you getting a full 30 days of service for the “monthly” fees? (check your bill history, too) Check your dates, check every charge, and then check again a few days later.
ATT is NOT recommended. They overbill and count on you not to take the time to notice it.
We have had NONE of these issues with our previous carrier.
I bought ATT 2 month back from Redmond town center ATT store.. The local store forced me to get tethering plan. They said Microsoft employee only need to pay 3$ extra over data plan. It is special offer for Microsoft employee.
The person wrote it on my contract (by hand).
first month bill was wrong. I called ATT and nothing happend. I went to local store and after discussion they corrected it. I told that I want to return the phone (I was under 30 day) and eligible to return it. The manager of local store give asurance it wont happen again and he is there to correct the issue.
Second month same issue happen. I went to local store in Redmond. First theier new manager gave excuses. then I shown them handwritten by their sales person. their sales person came and said yes this was the offer and it should be corrected. Now their new assitant manager lose face and she said she is not going to entertain it.They only sell and I should talk to customer service.
customer service says/wrote they do not have any such record.
I have it in Sales Man hand writing on contract.
They corrected the issue in first bill.
the sales man agree even today that it was the offer he was selling to MS employee.
the manager in local store deflected by giving excuses and later on by making a stance that he office is for sales.
the central office says it is none of their business.
ATT is always lying about everything. They change the terms of their own agreements as they see fit. They rip people off with their air cards that started off as flat fees then changed to 5 megs per month. I have left ATT and I’m happy without them. I don’t understand how a nice company like Apple would have anything to do with a criminal company like ATT.
ATT should invest some money to make their existing customers happy instead of spending so much money on TV ads.
they should have the integrity to keep their word with their contracts and to cancel you without penalties when you are using your own equipment.
Protest ATT shipping US jobs to India by Porting to Verizon! Billions of dollars in iphones and they are treating there employees like dirt by sending them to the unemployment lines! PO’d! Join the cause and screw ATT.
We need to ARREST and CONVICT Randall Stephenson the CEO of ATT for massive fraud.
Is the JUSTICE DEPT listening to this?
Randall Stephenson is a complete jerk and should be PERSONALLY liable for fraud, misrepresentation, and breach of contract.
He should be FIRED immediately without severance from the Board of Directors.
Randall Stephenson also needs to be accountable to the millions of angry customers of this evil monopoly.
ATT has delisted their phone numbers because of their fraudulent activities.
This is the corporate address for Randall Stephenson
Randall Stephenson
ATT
208 S. Akard St.
Dallas, TX
75202
210-821-4105
Tell him to get rid of the corporate boxes at the Dallas Cowboys stadium and LISTEN TO THE PEOPLE.
THIS IS A VERY EVIL MAN.
My parents just ordered at&t uverse hoping for better internet and because I play PS3 I have been looking forward to it…….But it turns out they are worse then the fucking Dial up we used to have!!
Anyone reading this if you haven’t gotten at&t yet don’t ever get them they are probably the worse internet provider you will ever have!!!!
AT&T are crooks. I live on the border. I’m an American. AT&T can’t keep they’re satelitte straight. I am constantly on the Mexican Satelite Movie Star and Tel Cel. Can’t make calls and if I answer my phone while it is on the wrong satelitte they charge me roaming charges for Mexico. I’ve called and they pretty much tell me too bad! Many of my friends and co-workers are having the same problem. They never told us this might be problem when we moved here and payed for their service. They should be shut down!!!!